Nothing wrong with the experience. I looked around the website (well organised), selected a product and ordered. Perhaps this request for feedback came a bit early, literally less than five minutes af... Voir plus
L'entreprise a répondu
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The rug is exactly what we were looking for. It arrived quickly, folded and well packaged. For our rug type (Kelim) the rug lay flat immediately we put it in position. The quality of the rug is excel... Voir plus
L'entreprise a répondu
Update The rug was actually delivered on time . FedEx had the correct tracking. I ordered as the delivery date was stated as Tuesday 8th. I leave for holidays on Wednesday . Disappointed to... Voir plus
L'entreprise a répondu
Beautiful quality rug. I was nervous when it arrived folded into a square which is very convenient for transporting and then moving into the room. It only took a day to settle out flat.I am very pleas... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.
Coordonnées de contact
Lodgatan 11, 21124, Malmö, Suède
- +44 20 3808 9940
- info@rugvista.com
- rugvista.ie
4,7
Excellent
219 avis
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Great company
Easy to order from,rug was well protected when delivered and it is beautiful
9 janvier 2026
Love my rug
Got a bargain in the black Friday sale on a rug I'd been eyeing for ages. Delighted with the quality and service.
8 janvier 2026
Delighted with my new rug
Delighted with my new rug. Fab quality and design. Will be using rugvista in the future! Thanks 🙏
8 janvier 2026
Beautiful good Quality rug
8 janvier 2026
Beautiful rug
Beautiful rug, ordered on Black Friday sale, arrived as expected, very happy
8 janvier 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Wrong rug delivered
Got the wrong rug. Not the one I have ordered. My name on the parcel but wrong order number attached to the item.
I really needed that rug by 10th December. Very disappointed with their service.
8 décembre 2025
Réponse de Rugvista
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear that you received the wrong rug and understand how disappointing this must be.
This is certainly not the experience we want our customers to have. We would like to look into this immediately and find the best possible solution for you. Please contact our customer service team as soon as possible with your order details.
We sincerely apologize for the inconvenience this has caused and appreciate you bringing this to our attention.
Great selection and quality of rugs, timely delivery.
The selection and quality of rugs is great. All have been packaged well and have arrived in a timely manner. We stayed out with one and soon put in three more orders because we were so delighted with the quality and service. May yet be buying more!
4 décembre 2025
Happy Customer! Would buy again.
Very easy ordering experience. Rug arrived as described but didn't suit the room. Requested a return. FedEx said they couldn't collect from my location so I contact Rugvista and they sorted it for me and it was collected promptly and all appears to have gone smoothly. I'm now just awaiting my refund. I ordered another rug in the meantime, and it's perfect for what I need! Very happy!
26 novembre 2025
Beautiful product and great value for money
I got a great deal. Beautiful and good quality rug delivered on time. Would not hesitate to buy again.
17 novembre 2025
It was a ridiculous idea to fold my rug…
It was a ridiculous idea to fold my rug 200cm x 300cm in half and then in quarters so that now it won’t lay flat on the ground. It should have been rolled!
19 novembre 2025
Réponse de Rugvista
Hi! Thank you for sharing your feedback. We’re very sorry to hear about your experience - we understand how frustrating it is when a rug doesn’t lay flat after delivery.
We would like to clarify that for international shipments, our logistics partners require rugs to be folded rather than rolled. Since we ship from Sweden to many countries, we must follow these guidelines to ensure parcels can be transported efficiently and safely.
In most cases, the creases from folding disappear on their own after some time. Alternatively, you can try rolling the rug in the opposite direction and leaving it like that for about 24 hours - this usually helps it flatten faster.
If the rug still does not lay flat, please don’t hesitate to contact us at info@rugvista.com, and we’ll be happy to assist you further.
We appreciate your feedback and your patience.
Wishing you a great afternoon!
Rugvista Customer Service
Beautiful product
Beautiful product - even better in reality. Arrived in a timely manner. Would recommend Rugvista
20 novembre 2025
Large rug
Beautiful rug true to pictures colors lovely and vibrant and service excellent
19 novembre 2025
From selection
From selection, based on description & photos, to ordering, to delivery everything was first class and the rug is exactly as expected
14 novembre 2025
First I wasn’t sure order rugs online…
First I wasn’t sure order rugs online without seeing it. Once arrived beautiful rugs and great quality. Very happy. Great selection of rugs with variety sizes.
13 novembre 2025
Excellent rug
Excellent rug. I bought all different sizes for different rooms they look well everywhere. Will be back....upseded 😅
13 novembre 2025
Discount code after purchase
I appreciate behind able to apply the discount code even after purchase thanks to the accommodating staff. Thanks again.
28 octobre 2025
Kept in n touch the whole way through
Kept in n touch the whole way through. Pleased with rug
21 octobre 2025
Perfect rug
Perfect rug, exactly what I want it, super fast delivery, excellent quality, well packed, I’m ordering another one right now:) thank you Rugvista.ie
17 octobre 2025
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