Russell and Atwell Avis 

227
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was just scrolling through some random reels when I came across a clip from Dragon’s Den featuring Russell & Atwell chocolate. I thought, “Hmm… organic chocolate? I have to give this a try!” —... Voir plus

Noté 5 sur 5 étoiles

Russell & Atwell have done a fantastic job with their Toffee & Apple Chocolates! Honestly! 🍏🍫 The balance and consistency of both the toffee and apple flavours are spot on — the perfect combinati... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Nice but not worth the money they are charging, sadly nobody is offering what I am expecting 😞

L'entreprise a répondu

Noté 5 sur 5 étoiles

Received my 2nd order today, and absolutely delighted once again. Such care and attention goes into each package, ensuring they arrive perfectly. These are without doubt the most luscious amazing... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Chocolatier

Écrit par l'entreprise

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

227 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(227)

35 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Don't get the hype

Ordered these after watching dragons den. I really don't get the hype of them, don't taste like anything special at all. Delivery took 12 days from the order date & the chocolates arrived with half of them melted into each other🤦🏼‍♀️ ill stick to my usual chocolate brand in future!

7 mai 2024
Avis spontané
Noté 2 sur 5 étoiles

Disappointed to say the least

Bought these chocolates after seeing them on Dragons Den and the feedback they got from the dragons. Can't believe how I was taken in so easily. These chocolates are average at best and far better can be found at your local farmers market. Two stars given for the ethics of the company and delivery time but zero for the actual product.

4 mai 2024
Avis spontané
Noté 3 sur 5 étoiles

Ordered these after watching dragons den

Ordered these after watching them get investment on dragons den. Bought the big bundle with all the flavours - these chocolates are unfortunately no different to what you can already buy in the supermarket. Clever marketing, claiming that chocolates are "fresh" - I think there's a reason why chocolates are not sold fresh with short shelve life in super markets, it's because there's no real difference.. Feel a bit robbed to be honest. And I had to wait 5 days to receive them. Nothing on Lint.

1 mai 2024
Avis spontané
Noté 2 sur 5 étoiles

100% hype

Originally I posted my review about shipping times yet I realised this was my fault misunderstanding the timeline and I removed it. The chocolates were delivered before Easter, my entire family tried them and not one thought they were worth anything like the price or anything special. They have been sat in the fridge since. I don't understand the hype I've been to Michelin star restaurants and I get the whole concept of amazing flavours but these are really not up to it. If they cost £3.50 per package straight from the local shop I still wouldn't buy them over a bar of normal chocolate. I wanted to love them.

26 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful Chocolates amazing quality and service

Beautiful Chocolates, might not be cheap but special treats are worth it! Loved the idea of only using fresh quality ingredients. Ordered an Easter egg and jar of Hazelnut chocs they are delicious. I was worried about the delivery before Easter as the Easter egg was a gift, but their communication and service was above and beyond to ensure they arrived. Special thanks to Val for that.

3 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

These chocolates are amazing

These chocolates are amazing. I have no idea how anyone could say otherwise. I bought the Easter egg for my girlfriend and wow! Everything in the box I will be ordering again. Great service and great chocolate thanks very much guys!

31 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

I don't usually succumb to marketing…

I don't usually succumb to marketing tricks but after reading it's British made and all about the flavour and experience I was sold, I thought I had found a chocolate that tasted of chocolate not your sweet candy nasty.
I bought the Easter mix to try them all.
I was so so so disappointed
1- miniscule packets. 5 small globes ( can't call them chocolates) per pack
2- the main issue is they don't taste of chocolate they are too sweet. If you like sweet candy with no flavour are chocolate hit these are for you. If you are looking to treat yourself to a chocolate hit don't bother save your money.
I cannot say how disappointed I am!

Great marketing but you don't have the product to match.

Don't buy you will be disappointed.

27 mars 2024
Avis spontané
Noté 2 sur 5 étoiles

Great marketing, with a product that doesn’t live up to it

Ordering on the website - ok. Poor deals on the site.
Delivery - good. Got a Royal Mail email confirming tracking.
Taste - all the hype, for something not very special. Great marketing from the dragon, but a frankly disappointing product to go along with it.
Value for money - non-existent. Very small chocolates too… why the scrimp?!
I wouldn’t buy from or recommend this chocolate.

21 mars 2024
Avis spontané
Noté 3 sur 5 étoiles

Taste Great, Value... Not so much

Firstly.... Loved the taste of these, love the ethos of the business.

Secondly.... They're really small compared to competitor items, and value for money wise, they're not. Kind of kicking in at 60p per choc so I hope as the brand grows they can align closer to competitor products.

24 février 2024
Avis spontané
Noté 2 sur 5 étoiles

Excessively sweet!

I ordered the Valentines Limited edition pack and the Dirty Blond and Milk pack, as a valentines surprise for my wife and daughter. They arrived well packed and on time.

Unfortunately we found them excessively sweet. The flavour profile is dominated by the sugar. The passion fruit flavour is barely perceptible in the background. The chocolates have since been left uneaten in the refrigerator. I ultimately bought our tried and tested brands.

The chocolatier talks about other brands being padded up with coco butter and sugar, yet these are sweeter than the other brands. I was expecting a more refined flavour profile, with the stated flavours coming through more prominently.

14 février 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hi Mike! Thank you so much for taking the time and write the review. We are so sorry our chocolates are not to your taste. We make high-quality chocolate, but to the mass taste of the UK we think everyone, even those who enjoy overly sweet things deserve high-quality products. However, we know we can't please everyone. Thank you so much for still giving us a try and supporting a small business. If you ever do fancy giving us another go, please check out our smooth dark and extra dark chocolates that contain much less sugar and more of that chocolatey punch you're looking for.

Noté 5 sur 5 étoiles

Fresh and Tasty

Never had fresh chocolate before and I have to say they are delicious. I ordered them and within 48hrs they were on my doorstep. They are smooth and creamy and will definitely be purchasing them again. I like my chocolate from the fridge so a winner from me. I would love to see the chocolate as a bar.

17 février 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Thank you Tracey! Welcome to the fresh side.

Noté 5 sur 5 étoiles

Amazing chocolates

Amazing chocolates, quick delivery and customer service is outstanding!

14 février 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Thank you James! We're so glad you enjoyed the chocolates.

Noté 5 sur 5 étoiles

Top Quality

Delivered chilled within two days! Absolutely brilliant service and taste, was worried the quality wouldn’t quite meet the standards but they well and truly beat it! Will be keeping an eye out for new flavours to try!

14 février 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hey Tali, thank you so much for taking your time to leave a review - we are so glad you enjoyed the chocolates. Welcome to the fresh side.

Noté 2 sur 5 étoiles

Expensive and not worth the money

Expensive and not worth the money. Purchased six different flavours and only really liked the plain chocolates. The rest of the flavours over sweet and nothing special. I will not be buying them again. Waste of money!

25 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Exceptionally slow delivery

Exceptionally slow delivery , 10 days after ordering finally recieved. Considering how expensive they are suprised to see they contain soya lecithin, which is a very cheap alternative for cocoa butter.

16 janvier 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hey Steve, apologies we're replying to you so late. 10 days is too long, did you ever chat with our customer service via email? If not, please ping us an email at info@russellandatwell.com and we can sort something out. As for soya lecithin, it is an ingredient that we are actively looking to remove from our products. Just to give you some context, it is less than 1% of our formulation and is added to the chocolate when it gets processed in Columbia from bean to flowy chocolate. The company that we source our chocolate from are leading the industry in sustainability, quality of chocolate and welfare of their farmers and their families. We are still a small business and once we are big enough and influence the industry as a whole, we will look to remove this from our formulation.

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