Ruuby Limited Avis 154

Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.

Brilliant massage to hotel organised the night before

Nice profissional

Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will never use them again

Lovely service. I've used many times now and have been impressed by the professionalism of the the therapists and convenience. Will continue to use!

I booked Rachel to do my hair and makeup for a wedding I was attending. She 100 percent understood and achieved the look I wanted (I am of afro-Caribbean heritage). Friendly and professional. I would highly recommend her and the app.

My experience wasn’t great. It felt really overpriced for what it is. The technician arrived without all of her tools and didn’t even have basic nail colours.

Had Juliana come and do my Hair and Make up for an event she was very friendly put me at ease and gave me exactly what I asked for will happily use again.

This is my first time using the service although we didn’t book the nail artist in the end, the bespoke concierge support was absolutely brilliant.
Ruuby representative was really fast to respond very clear and amended the booking instruction several times over for us. She was really flexible.

I definitely recommend!

I have used Ruuby a few times now and it is a very efficient service. I have had a few different therapists and they have all been very good. All therapists have been prompt and provided exactly what I booked.

Much better app and communication than secret spa, services have all been of a high standard

Ruuby sent a hairdresser into my home, who refuse to style me, as I would need an "afro stylist." I do not have afro hair. I have dark, olive skin. This blatant act of racism was explained by management as the hairdresser's "lack of skill". The style I requested was braids. The hairdresser is self-described as an "elite" stylist who specialises in "braids" and "teaching hairdressing". It is unfeasible she does not have the skill set to braid straight, mid-length hair. Instead, she relabelled my request as "cornrows" and left. No one from the app was able to reassign a stylist. Instead I was offered a manicure as an apology.

Tetiana was lovely, on time and came to my home so it was such an easy non stressful experience.

Will definitely use her and then again for an important night where I need glam!

Terrible - canceled appt and did not reschedule. Left me completely in the lurch before a holiday.

Dreadful experience with this APP. I booked and paid for a blow-dry for the first time use of this app. I didn't receive an email or notification on the app so I called them. She said the payment was in pending so it would drop off and definitely hadn't been booked. So she booked it again for me over the phone. I had the blow dry which was very mediocre for £54. Come 2 days later both amounts had come out of my bank account.
I then had a massive issue trying to get the money back which I never did!! They insisted I hadn't paid twice. I gave them the proof from the bank and they said they'd look into it but never heard anything back. I eventually had to get the refund through my bank.
I will never use this company again!

Terrible experience never to be repeated!

Was charged, the lady went to a wrong address, booked and paid again and they cancelled 15 mins before arriving! Stay away from this company

This company has caused me so much frustration. I booked a home visit for a hair-up for a party and received a text confirming my appointment. Only because my gut told me to double-check with customer service did I discover that, apparently, my booking didn’t exist because I hadn’t received an email confirmation.

Even worse, they still took the full payment of £86.33 and I’m now having to waste more of my time trying to get my money back.

Their shocking lack of communication and customer service wasted so much of my time that I had no chance to book another appointment elsewhere. This experience was completely unacceptable and stressful—I would not recommend this company to anyone.

I love this App - and particularly Olivia for eyelashes/ Brows and mani/ pedi- always the BEST !

Excellent service very professional and reliable. Definitely recommended.

Got my hair done today by Hiro, and she was a star! My hair was really straight and boring, but she brought it to life. Added some shape, bangs, and gave me an amazing blowdry. Absolutely love it, and Hiro was super nice. A big thank you to her! :)