Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.
L'entreprise a répondu
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Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.
L'entreprise a répondu
Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will nev... Voir plus
L'entreprise a répondu
Started using Ruuby after the first lockdown and have used them ever since. Really user friendly app, their concierge service is so friendly and helpful! Everyone has been so pleasant, it’s mu... Voir plus
Use Ruuby’s for a long time, got the black teir account! Came across Ruuby’s via friends of mine that played at Chelsea FC Health Spa & frequently use the Hurlingham Club. All therapists are great a... Voir plus
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
6A Addison avenue, W11 4QR, london, Royaume-Uni
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Great company to work for. They always there to assist and help you.
Professional and polite. Love working for them. Can't wait for more great events to come!
My experience wasn’t great. The service is overpriced. The stylist did a horrible job and even though she has been nice during the session, she has been pretty rude when I explained to her that blow dry didn’t even hold for an hour. Ruuby team is extremely slow in investigating the matter and I feel like there is no communication whatsoever. Never again. Better to go to the salon and receive a treatment from a real professional.
I decided after having two babies that I was going to start looking after myself more - but that’s easier said than done when you’ve little free time! Enter Ruuby, the easiest app to use for at home treatments. It’s been a genuine life enhancer and game changer for me, a little beauty treatment here and there in the comfort of my home whilst the babies are sleeping. Every therapist I’ve had (and I booked a few for my husband too!) have been welcoming, professional and so kind to me. The standard is extremely high, which is always a worry when trying someone out for the first time. Even the Concierge email team (shout out to Lana in particular) have been brilliant - swift, friendly replies where nothing has been too much trouble for them to deal with. Honestly I’d give this company 10 stars if I could for having made one small, but very important, aspect of my life that much easier!
Great experience with Michelle! Perfect app for people who has no time or who wants to treat them to beauty treatments at their own home 🏡❤️
Love the at home service. Great Therapists and services.
Ruuby are an excellent company
I used to work for them in 2022 as a Remedial Massage Therapist and believe me they are on top of their game, Simultaneously I was working with another leading mobile massage company and these guys ( or ladies really ) are better. Why because they are in contact by phone with their clients following up and making sure the service was the best possible !
If I was still in the Uk I would be working for Ruuby for sure ! best wishes Mace
Horrifically late stylist and incredibly rude and incompetent concierge service who seemed wholly unsurprised by an unhappy customer as it presumably happens a lot
Ruuby is the best for making you feel that little bit special, having a little black book of MUAs on call is amazing!
Booking through Ruuby has made taking care of yourself that much easier and more convenient by having treatments at home. I have been using the app for a number of years and the make up artists, therapists and technicians Ruuby has are fantastic!
Ruuby is the best! Always so easy to book and therapists are highly experienced.
Rubbish app. It's not functional at all. Useless management too. Pay money to people to write positive reviews when the company and the app are actually S**T. Well they are not gonna get they score up from fake reviews.
My go to for mani/pedis I have had different technicians and all of them delivered amazing results. The service Ruuby provides is to a high standard so prepare to be pampered 🥰.
Great massage! Organised two masseurs to come to our air bnb for a hen party. Both were brilliant & the relaxing massage was very much appreciated by us ladies. Would book again.
App was so easy to use, really detailed reviews on available masseuses to help you choose.
Therapists regularly turning up late - most have been mediocre, you’re lucky if you get one really good. Had a great Irish stylist called Simon till he ruined it by saying I could take his number and book him direct. Very unprofessional and uncomfortable for the customer.
Fabulous service, have used it for lots of different treatments and everytimw it has been fab. The customer service is great too!
Ruuby always comes through every time. Their concierge team is amazing at making things work and recommending therapists.
Treatment and services are always delivered with care and professionalism.
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