Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.
L'entreprise a répondu
Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will nev... Voir plus
L'entreprise a répondu
Started using Ruuby after the first lockdown and have used them ever since. Really user friendly app, their concierge service is so friendly and helpful! Everyone has been so pleasant, it’s mu... Voir plus
Use Ruuby’s for a long time, got the black teir account! Came across Ruuby’s via friends of mine that played at Chelsea FC Health Spa & frequently use the Hurlingham Club. All therapists are great a... Voir plus
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
6A Addison avenue, W11 4QR, london, Royaume-Uni
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great app with great features! I’m in love with it as it is very easy and quick to book a great services with professionals! Definitely recommend it to everyone!
Great every time. Different from all the other apps as you get to see a picture of your professional beforehand and specifically their previous work as well as reviews from others.
I’ve used this App multiple times over the past few years and most of the time especially this past year it has been very disappointing experience to say the least! Several times now (including today) when I’ve had either a facial or massage booked they have called on the day to cancel?! So at least half the time! Some of the treatments have not been great especially massages. Also I left a 3 star review for one of the last therapists I had who was not great not very experienced and my review has not even gone on the APP?! And when I look at all the therapists reviews every single one is 5 star?! So basically they are not letting people add real reviews obviously?! Ive decided won’t be using them ever again now!
Love Ruby! I’ve had lots of different treatments and always go back to them. The beauticians are always polite and friendly.
Sara does the best spray tan too!
Thank you
I’ve used Ruby now a few times for blow dries and up do’s. Honestly the hairdressers have been phenomenal, they are experienced and listen to every aspect of what you ask for. I would not hesitate to recommend them. Fantastic service
Very good experience! Super convenient and safe. The therapist was very efficient and professional.
Will definitely book again.
Thanks
Excellent massage. Therapist was very professional and polite. Customer Services are very helpful if you need to contact them.
What can I say about Ruuby… Amazing service, great team, always find the best experienced therapist and even with last minute call, absolutely recommend👌
I’ve used Ruuby a few times for various services (massage, pedicure etc) and was never disappointed.
The therapists are always professional, on time and most importantly provide a high standard of service.
There’s nothing better than getting a massage at home - if you havent tried it, do so immediately!!!!
I definitely recommend Ruuby and will continue to use their services.
Great service from end to end! Highly recommend
Been using Ruuby for a while and have always had such positive experiences. Brilliant manis and pedis, fantastic fake lashes. I’m a huge huge huge fan and even got my husband to have a mans pedicure! He loves it and was really impressed.
I am such a fan of Ruuby, in particular the Sturm Facials with the wonderful Nicky. The quality of service Ruuby offer (both from the customer service team and therapists) is exceptional. I can't recommend them more highly.
Amazing pedicure, really professional and will definitely request Rodica again . Thank you
Have consistently received highly qualified therapists (and often same day or very last minute) for services ranging from hair, nails to massage. Customer service has always been timely and responsive. Cannot recommend Ruuby enough!!
Love the beauticians on Ruuby over any other app. Super professional, clean and always a lovely experience. I’ve had the best pregnancy and lymphatic massages and look forward to trying others.
Used Ruuby a few times now for nails. Always really good and always on time. No hesitation in recommending
Perfect home massage! On time, price is fair and the massage was wonderful
Really great experience,
As a mother trying to find the time for an appointment is so hard but when it’s in the comfort of your own home it definitely makes it’s a lot easier.
I’ve been using Ruuby for years and am always impressed with the quality of service and professionalism of the therapists. The concierge service is an excellent option for when you can’t find what you are looking for or need to make changes to your appointment.
Had a wonderful pedicure with Charlie. Super relaxing, and spa like from my sofa!
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.