Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Voir plus
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Lisez les avis des autres
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Voir plus
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I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... Voir plus
L'entreprise a répondu
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Coordonnées de contact
1A Market Street, CB10 1HZ, Saffron Walden, Royaume-Uni
- saffronbs.co.uk
4,6
Excellent
276 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kyle was a great help in a very…
Kyle was a great help in a very stressful situation
31 octobre 2025
Avis spontané
What a joy to find humans that care.
What a joy to find humans that care. being "mature" ( or old in old speak) banks can be intimidating & unhelpful whereas the Saffron were understanding and friendly and made opening an account es easy as they are allowed to legally ! They pay a good rate of interest and cant be faulted. Russell Smith was amazing helping me open my business account and now Iwill open a private one as well. BTW - IF you know any charities they do an amazingly great account for charity to make a good interest on their savings !
9 octobre 2025
Avis spontané
Réponse de Saffron Building Society
I'm so pleased to hear about your experience setting up the business account John. We pride ourselves on our service so this is wonderful to hear
Fantasitc Service
I had forgotten about the email I received regarding reinvestment for an ISA so to receive a phone call about renewal was magnificent. Thank you so much. I'm staying with you forever.
15 octobre 2025
Avis spontané
Réponse de Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us! I'm very glad to hear our team were able to support you with the renewal.
Helpful staff
Helpful staff. Good interest rate for our community savings account.
9 janvier 2025
Avis spontané
Réponse de Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Sophia
Sophia dealt with my phone call in an extremely friendly and professional manner. She was helpful without being patronising and solved a longstanding problem with ease. An asset to your organisation!
Celia
4 septembre 2025
Avis spontané
Réponse de Saffron Building Society
Thank you for sharing your experience. We're thrilled to hear that Sophia provided friendly and professional support, and that she was able to resolve your issue with ease. We agree that she's a real asset to our team, and we'll make sure she hears your kind words. Thank you for your feedback
Saffron Building Society you should…
Saffron Building Society you should celebrate your achievements - you’ve got unparalleled customer service systems in place that the majority of other companies could learn lessons from ….. my issue this morning was resolved professionally, quickly and without any ‘can’t do’s’ by Abbie Mead.
Thanks Abbie you were exemplary this morning
1 septembre 2025
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind feedback. We're pleased to hear that Abbie was able to assist you so efficiently and professionally. We'll make sure to pass on your comments to her. It’s great to know our service has left a positive impression, and we truly value your support
Always really efficient and friendly!
28 août 2025
Avis spontané
Réponse de Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us Lucy!
Saffron Building Society are outstanding
Saffron Building Society are outstanding. Had a query about some children's' accounts closing and rang them. Spoke to Lewis, he was amazing and sorted it for me
27 août 2025
Avis spontané
Réponse de Saffron Building Society
Hello Peter, We're so pleased to hear about your experience with Lewis as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Sophia was wonderful
Sophia was wonderful. Helpful, patient and friendly. Helping Saffron to keep customers happy. A real credit to the company.
13 août 2025
Avis spontané
Réponse de Saffron Building Society
Good morning Gareth, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
A very pleasant and efficient…
A very pleasant and efficient appointment with Kyle S.
8 août 2025
Avis spontané
Réponse de Saffron Building Society
Thank you for your succinct and positive feedback regarding your appointment with Kyle. We're pleased to know that your experience was both pleasant and efficient.
At Saffron, we aim to provide a high standard of service, and it’s gratifying to hear that Kyle met those expectations. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
I visited the branch in order to close an account
I visited the branch in order to close my mother's various accounts for which I had LPA.
Kyle Stanway talked me through the process, making all the steps easy to understand so they were quickly effected. His approach was friendly and efficient.
8 août 2025
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to share your experience with us on Trustpilot. We truly appreciate your feedback.
We're delighted to hear that Kyle provided you with clear guidance through the process of closing your mother's accounts. It’s fantastic to know that his friendly and efficient approach helped make what could have been a complex task much easier for you.
The staff are really helpful and thorough about choosing your investment
The staff, Emily, were knowledgeable and made time to explain my investment to me. It’s good to have a face to face consultation where you can ask questions
1 août 2025
Avis spontané
Réponse de Saffron Building Society
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear of your experience with Emily.
Password Problems
I was having problems setting a password when opening a new account, I called the Help Line.
I was greeted by Jodie in a friendly manor, not to robotic.
We went through the problem together, she pinpointed it to being certain characters that the system does not like. Gave me a temporary password and i was away.
She stuck with it, never talked down to me. I am looking forward to many years dealing with Saffron.
6 août 2025
Avis spontané
Réponse de Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Emily was very welcoming and made me feel comfotable.me…
Emily was very welcoming and made me feel comfortable. She was very helpful in guiding me through the ISA process.
I would like to thank her for her help and care.
5 août 2025
Avis spontané
Réponse de Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to seeing you in the Saffron Walden branch again!
I loved the polite
I loved the polite, courteous and efficient disposition of Zoe. She made me feel very comfortable and shared a little conversation that was caring , compassionate and empathetic! So lovely to talk to a person and not a jobsworth or machine!
5 août 2025
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Zoe made such a positive impression on you.
We pride ourselves on providing a personal touch in all interactions, and it’s gratifying to know that Zoe was able to make you feel comfortable and valued through her compassionate and empathetic approach. Feedback like yours motivates our team to continue striving for excellence.
Very impressed with the knowledge and…
Very impressed with the knowledge and service
4 août 2025
Avis spontané
Réponse de Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Great customer service, thanks Zoe
Really good service, call was answered straight away and Zoe was super helpful.
4 août 2025
Avis spontané
Réponse de Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone with Zoe as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Jodie
Really helpful and professional. Supported me with my issue and I didn't feel rushed. 10/10 would recommend.
1 août 2025
Avis spontané
Réponse de Saffron Building Society
Thank you so much for your kind words! We are delighted to hear about your positive experience with Jodie. It’s great to know that she provided you with helpful and professional support while ensuring you felt comfortable throughout the process.
Your 10/10 recommendation is incredibly appreciated and serves as a motivation for our entire team.
The staff were all extremely helpful
The staff were all extremely helpful - especially Emily. I felt supported and informed throughout and I felt that the process of opening an account was uncomplicated and easy.
1 août 2025
Avis spontané
Réponse de Saffron Building Society
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found our staff to be extremely helpful, and we are especially pleased to know that Emily provided you with the support and information you needed during the account opening process.
At Saffron Building Society, we strive to make every interaction as uncomplicated and easy as possible for our customers. Your feedback reassures us that we are achieving this aim and motivates our team to keep delivering excellent service.
Customer service
Jodie was extremely patient during the process of gaining access to my online account. She helped me to do this in an extremely professional and positive manner- going above and beyond the call of duty.
31 juillet 2025
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to provide such positive feedback about your experience with Jodie. We are thrilled to hear that she demonstrated exceptional patience and professionalism while assisting you in gaining access to your online account.
At Saffron Building Society, we believe in going above and beyond for our customers, and it’s heartening to know that Jodie did just that. Your kind words affirm our commitment to providing outstanding service, and we will be sure to pass on your appreciation to her.
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