Sage and Paije 

I have no idea how this store is still in operation!!
I purchased multiple items for my first order and one of the sleeves on a dress were faulty, I contacted customer services to only receive a generic response and the offer of store credit.
Upon checking the ACCC website these are the laws regarding faulty items in Australia “Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn't meet one of the basic rights. These basic rights are known as consumer guarantees. The solutions are collectively referred to as remedies.”
I was not offered a replacement only a store credit. Which I had to chase for 2months to receive!!!
These items are cheap and clearly imported then sold at prices well above their value.
Google the company and the owners and you’ll soon understand why . . .

WARNING!!!

DO NOT PURCHASE FROM THIS COMPANY.

Unless you are absolutely sure.

I purchased almost $300 worth of clothing. The measurements and quality were so badly out and looked like bali clothes.

SO EVEN WORSE SO.... THEN.... I sen ALL ITEMS BACK with TAGD ATTACHED and I recieve an email advising that I now have to pay for the items apparently without tags to be sent back to me and they will only credit the other items.
I attached ALL TAGS and also sent them back the next day express.

I spent almost $300 and this is how I have been rewarded as a customer...

The customer service is terrible

The clothing is NOT what it looks like online and is absolutely terrible quality.

Do not waste your money trust me!

Feel free to message me so I can show you the photos of clothing I recieved and their response

So so bad.

This company is just a SCAM. They ripped me off my money - never received the products I ordered - no apology and awful customer service. Never said sorry for how long it has taken to look into missing items. Finally got in touch and said no refund available if items not arrived ( doubt they were ever going to arrive to be honest) and that I could either reorder or get store credit. There is absolutely no way I'd purchase from this company again. They are a complete joke, totally untrustworthy and scammers basically.

PLEASE BE WARNED THEIR CLOTHING IS CHEAP AND DOES NOT FIT LIKE THE MODEL AT ALL. I FEEL VERY STRONGLY THIS IS A SCAM. IF I COULD GIVE A ZERO STARS REVIEW I WOULD.

This is what I was told when I asked nicely multiple times and escalated to management to please have a one time courtesy refund. Please do not make the same mistake I did, I am out 600.00!

Dear Christina,

Thank you for reaching out to us again. I understand how important it is, especially during the holiday season, to manage expenses and gifts for loved ones. I truly wish there was more I could do to assist you in this matter.

While I empathize with your situation and the disappointment of the outfits not fitting, our policy does strictly allow for returns for store credit only. This policy is in place to maintain a consistent and fair approach for all our customers. I'm genuinely sorry that this policy does not align with your current needs.

We appreciate your understanding and we're here to support you in any way we can within our guidelines. If there's anything else we might assist you with or if you have any other questions, please let us know - we're here to help.

I have been asking for tracking info since 8th April as bought an outfit for a holiday. I purchased my item end of march. They keep emailing back they are looking into it however I doubt this highly as it’s only simple tracking information. I have requested refund as I do not believe I will receive the item. This requested has not been actioned. All in all they don’t actually help and support just say looking into it. Awful customer service and still no product or refund

Do not buy anything from these dishonest creeps. My 13 year old daughter ordered a dress and paid for "express" shipping so she could receive it before we left on a trip. It did not arrive on time. Upon complaining to Sage & Paige and asking for a refund of the expedited shipping charges, I got stuck in some Artificial Intelligence robot conversation with its "returns" email address - you cannot interact with a real human being. Anyway, the website charges extra for "express" shipping, which it says will arrive in 3 - 6 business days. What they don't tell you (and I only found out through email) is that the start the clock only when they have "dispatched" (their word) the package. Here is the kicker - they can "dispatch" it any time they want! In their emails to me, the canned auto response, they admitted "we AIM to dispatch all orders . . .". To me, if you're charging extra for "express" shipping, you have to do more than "AIM" to dispatch it time for it to reach the customer in the promised time - you have to either disclose that fact on the website or ACTUALLY (not just "aim") to dispatch the package so it will timely reach the customer. When it comes to charging for "express" shipping - its a total scam.

If I could provide a 0. I would. would not recommend purchasing from Sage and Paige. My experience with their return process was extremely disappointing. Despite the dress I received being in a condition warranting a refund as sequins were falling and the zip clearly demonstrated BROKEN, they only offered a voucher because they claimed there was no issue with the dress. However, my own recording clearly contradicts this assertion. This led to a prolonged exchange of emails before they finally provided a return label. Upon refunding, they deducted $22 from the voucher, citing that I had already paid for shipping. This outcome is particularly frustrating as not only did I incur shipping costs for the item's delivery, but they also deducted it from my refund. In contrast, other retailers I've dealt with have provided seamless return processes without any additional charges. Therefore, if you wish to avoid such frustrations and desire dresses of decent quality, I strongly advise seeking alternatives, as Sage and Paige's customer service may leave you dissatisfied.

I ordered two rather expensive dresses from them and both had severe quality control issues. A sequin dress that doesn't zip / spills sequins everywhere and a red dress with at least a dozen loose unraveling threads. I had to email them 3 times to get a response, they take several days between each response and are refusing a refund for return. Zero apology or accountability, nor willingness to right their wrong - just generic response and store credit. Would never order from this company again and will be sure to let others know.

I bought 3 dresses and all 3 of them were of poor quality and didn't fit right. Nothing like the photos they have posted on their site! False advertising in my opinion. I bought the Styling Melody Lace Midi Dress - Cornflower, Look Into The Sun Mini Dress - Navy, and My Luck Mini Dress - Navy. The Look Into The Sun mini dress was so short it didn't even cover my behind and I'm only 5'4". The lace dress was disproportionate and was huge around the hips. The My luck dress, the flowers were hanging off the dress and the fabric was cheap. I bought these dresses with no knowledge of their return policy because who looks at that anyhow, and so I returned the dresses as I was dissatisfied with my purchase. Little did I know they would refuse to give me a refund and only give a store credit instead. This company makes crap clothing and I should have listened to the reviews because they're all pretty consistent with the clothing being too small/short.

I bought a dress in 2 different sizes the sizing was very strange and the dress was poor quality
I was then refused a refund and offered store credit only which was not made clear at any point
Awful products and even worse customer service I will never buy here again
Seems like a scam

Update: Company commenting on Trust Pilot acting like they will fix situation when in email they refused to refund me. I also didn’t even bother returning the dress for store credit I just threw it to back of my closet because I wouldn’t want any other items from this company given the state of the dress. SCAM COMPANY.

Purchased a $90 dress ($100 inc shipping) and when I received the dress the zip was extremely dodgy, wouldn’t even unzip. The zip started splitting on the dress under the zipper where it should have been done up. I contacted customer service within an hour of the dress arriving with photos. They’re offering me store credit for a faulty item. Surely this is illegal? Will be reporting to consumer affairs and the ACCC like person below if this isn’t resolved in next two days. Not impressed whatsoever, fair enough store credit if the dress wasn’t in such bad condition. Terrible quality, don’t want anything from them now after this customer service experience. Will take down my review if customer service resolve this correctly.

Do not shop at Sage & Paige unless you want to be scammed and have your money stolen from you!

I purchased two of the same dress in two different sizes from this Boutique back in January and sent one back for a store credit (I accepted that they do not provide refunds). The dress was in it's original packaging, unopened, not worn or tried on, still had tags attached and free of perfume. I chased up my store credit for over a month with responses it was being actioned and I would receive it shortly. I then requested a full refund due to the amount of weeks waiting, them withholding my own money and the terrible customer service experience.

Only when I requested a refund mid March, they learnt how to respond to emails again and stated I had damaged the dress. They then requested $10.50 to send the damaged dress back to me. They have since been radio silent when enquiring how this dress could be damaged if they had already stated my store credit was ready to be processed and it was returned the same way I received it.

Sage & Paige have been reported to the ACCC

Dress was of horrible quality. Sequins fell off straight away upon trying on. A lot of the large sequins on the dress were cut in half and sharp.

They said they do not offer refunds for faulty items, which is against Australian Consumer Law. They weren't even able to replace the dress either, as it's sold out. Not that I want another dress of cheap/bad quality.

Ignored my emails for 2 weeks.

Have lodged a formal complaint with NSW Fair Trade.

Don't buy from here. Seems like other people have similar experiences as well.

Edit: I have already added my order number.

Buyer beware. I bought two dresses, they never arrived. The company takes no responsibility. I will be disputing the charges with my credit card. This has been a very frustrating process.

After purchasing two dresses in a size that I’d already purchased a dress in. Unfortunately these didn’t fit so I returned them at my cost and purchased them in the size above which was swimming off me, when I tried to communicate this with the customer service team it seemed nobody read one email after the other all offering advice that was absolutely useless. I sent my measurements in as asked and still nothing.
Would be great if they had a phone number so that people could actually speak to someone to be heard and get the problem solved. This was a three month process and in the end, I returned the dresses still none the wiser as to what size I should be buying. Once I’ve spent the gift voucher that I’ve now got totalling $300 I don’t think I’ll ever be purchasing from this site again.

Was not happy when I returned an item to pay for shipping plus losing $10 to put the item back on the shelf

The dress I brought was great quality and delivered super quickly. Website is super easy to navigate also.

The whole experience was easy and straight forward. Good product.

If I could give them 0 stars I would. Purchased 4 items, 2 dresses a t shirt and a bodysuit. All were terrible quality, cut fabric and fit all wrong. Items are made in China crap marketed as high end goods. No refund offered, just a store credit to get more of their rubbish. Stay far away from this company

Terrible customer service and false advertising of products on their website. I purchased a dress which was faulty, did not fit properly and was nothing like the advertised dress. Do not order from this store if you want quality products and customer service. Sage and Paige have ignored all of my emails regarding this and will not offer a refund for misleading and faulty products. Their business model is clearly to take customers money and ignore them when problems arise.