Their online marketing (photos and description) is inaccurate. I called them out on it and they still wouldn't give me a refund. I even sent photographs of my dress and screenshots of their dress as a... Voir plus
L'entreprise a répondu
Sage and Paije
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AVOID AT ALL COSTS Don't ever ever purchase from this company. They say they don't do refunds and it's only store credit. A load of crap material and they arent a nice company to deal with. Nowhere... Voir plus
L'entreprise a répondu
This is the first time I have ever bought anything from Sage and Paije but I found the experience easy, clothing divine and prices very well priced! I can't wait to receive my new purchase!
L'entreprise a répondu
Cannot believe there UK site is not compliant with UK law to refund items. Having to file a claim through my bank to claim money back from there scam organisation as unfortunately all 3 dresse do not... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Sage and Paije
Écrit par l'entreprise
Get ready to slay with us, your ultimate source for trendy, MUST-HAVE fashion finds online🌟☀️
NEW ARRIVALS
DRESSES
ACCESSORIES
FREE SHIPPING OVER $120
Fast Despatch
Get Free and Fast Shipping after order confirmation.
Coordonnées de contact
Locked Bag 5008, 2015, Alexandria, Australie
- info@sageandpaije.com.au
- sageandpaige.com.au
Material was ok but the fit was off
Material was ok but the fit was off, tried to return I ended up just leaving it as store credit is the only refund option delivery was £16 and return was £10 so £26 all together to try a dress on.
Sleeve have way to much material the under material is way to long
No thank you
17 juillet 2024
Avis spontané
Réponse de Sage and Paije
Hi Kelly! We're sorry to hear of your recent experience. As outlined in our returns policy, which is available online before purchase, return shipping costs are covered by the customer. We genuinely appreciate your feedback and are always here to help if you have any further questions. Kindest, Sage and Paige
The zips on the dresses are sewn in…
The zips on the dresses are sewn in very badly. I ordered equivalent to size 10 uk and they don't even zip up fully. The sizing is all wrong and not according to their size charts. On the top of that using order number and my email address, which was used for ordering the dresses, brought back no order in their system. Ergo I cannot even return the items. Just realized it from others' reviews that they only give store credit. Very unprofessional return process. They are lucky they aren't in the EU or UK. I wouldn't recommend ordering from them, stay away and buy some place else. Save yourself the headache and wasting your money.
30 juillet 2024
Avis spontané
Réponse de Sage and Paije
Hi Elizabeth, thank you for reaching out! We're sorry to hear of your recent experience. The Sage and Paige team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. If you believe you’ve received a faulty item, please contact our Customer Service Team via returns@sageandpaige.co.uk. Photo evidence of a fault claim is required prior to approving the return. While our size charts are a helpful guide, it's important to note that sizing can vary slightly depending on the fabric and style of each item. Our returns policy is available on our website prior to purchase, so we apologise for any confusion. Please let us know if there is anything further we can assist you with. Kindest, Sage and Paige
Incredibly disappointed
Incredibly disappointed. Only positive experience was the rapid processing and delivery. The colours appeared different to what was online and it wasn’t as attractive. Most importantly the sizing was completely wrong and I ended up with a dress that was grossly oversized. Seeing it was way too big I returned the item and it was subsequently rejected claiming there was fabric damage, and then charged me to send the bloody thing back! It’s very unfair to claim the fabric damage was my doing when it could have happened during the return process at their end.
I’ll never purchase from them again and I will discourage anyone I know from buying their products too. Epic fail.
26 juillet 2024
Avis spontané
Easy to order however the refund…
Easy to order however the refund process takes ages and they charge you for the return. Maybe give the purchaser the choice to purchase the postage back instead of taking it out of the store credit. Just a thought. Pretty rubbish policy. Take a page out of Showpo’s book. Now I have a credit and worried if the dress doesn’t fit I’ll loose more money!!
24 juillet 2024
Avis spontané
Nothing done regarding faulty dresses
Nothing done regarding faulty dresses! They explained one dress is hand stitched which is fine but this should be done with more care to avoid the stitching being so visible.
The difference in length on the bust section on the other dress is visibly noticeable when wearing the dress and it feels very different when the dress is on! It cannot be worn!
No refund offered, just store credit which is their standard…. Awful
28 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Nicole, thank you for reaching out. We sincerely apologise for your recent experience. We understand your disappointment regarding the stitching on the open up mini dress. Please know that all our garments are handcrafted, not machine-made, which can result in slight variations. Each piece is unique due to the individual touch of our skilled artisans. We have strict quality standards in place, but there may be minor differences.
Regarding the Moon Dance dress, we apologize for the inconvenience caused by the length discrepancy. While we strive for perfection, a difference of 0.5cm can occur. We believe this slight variation should not significantly affect the overall wear and appearance of the dress.
We value your feedback and will certainly take it into consideration. Please let us know if there is anything else we can do to assist you.
Kindest,
Sage and Paige Team
Do not buy, awful!!
Cheap looking materials once arrived, Return policy is Store credit only AND they charge you 11 gbp to "buy" the store credit?!!! Absolute joke, DO NOT BUY!!!
5 juillet 2024
Avis spontané
Réponse de Sage and Paije
Hi Annie, thank you for reaching out. We are so sorry to hear of your recent experience. The Sage and Paige team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. We can confirm our returns policy is advertised on our website, and is available prior to purchase. We apologise that we were unable to assist you further on this occasion. Kindest, Sage and Paige
Awful company - dont go near them
Awful company - purchased a dress (which arrived very late) only for it to burst open and rip within 20 mins of wearing it for the first time. Customer Services are beyond a joke and wont accept my request for a replacement or refund as the dress has 'been worn' how does that work?
Awful quality clothes and terrible CS - avoid!!!!!!!!
And to make matters even worse - rather than sending a replacement or a refund they have BLOCKED me from Facebook. How unprofessional is that - to block a customer who has a standard issue
5 juillet 2024
Avis spontané
Réponse de Sage and Paije
Hi Nicola, thank you for reaching out. We sincerely apologise for your recent experience. Could you please provide us with your order number so we can investigate further? Kindest, Sage and Paige
Misleadingly returns policy DO NOT BUY
Misleading website about returns. Parts states refunds will be issued other parts say credit note. Terrible customer service, not working to consumer right laws. Poor quality clothes, measurements and sizes incorrect. DO NOT BUY
20 juin 2024
Avis spontané
Réponse de Sage and Paije
Hi Rebecca, thank you for reaching out! We are so sorry to hear of your recent experience. At Sage and Paige, our policy allows returns for store credit only. You can find detailed information regarding our returns policy on our website by visiting: https://www.sageandpaige.com.au/pages/returns. Please let us know if there is anything further we can assist you with. Kindest, Sage and Paige team
Cancellation Processed Within a Day…
I ordered a dress from Sage and Paige before reading the reviews. After reading the reviews and double checking their return policy, I decided to cancel my order. The cancellation was processed within a day and I received a full refund. I won’t order again because of the return policy, but I am impressed with the response time to my email and subsequent refund after cancellation.
18 juin 2024
Avis spontané
Avoid at all costs!
Unclear refund policy resulting in me having store credit for a company that I never wish to use again.
Duties charges unclear when paying so when applying for a refund (for store credit!) you get less than what you thought.
Clothes are cheaply made.
Avoid at all costs.
4 juin 2024
Avis spontané
Réponse de Sage and Paije
Hi Ellie, thank you for reaching out! We are so sorry to hear of your recent experience. At Sage and Paige, our policy allows returns for store credit only. You can find detailed information regarding our returns policy on our website by visiting: https://www.sageandpaige.com.au/pages/returns. Regarding the duties charges, these are displayed on the checkout page before you complete your payment. Please note that duties will not be credited when we receive your return. Please let us know if there is anything further we can assist you with. Kindest, Sage and Paige team
Cheap rubbish, no returns
Cheap rubbish, have to pay £11 to return which is fair enough but then to be told you only get a store credit so you have to get more cheap crap!
Rude, terrible service and absolutely terrible quality clothes!
8 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Debbie, thank you for reaching out! We are so sorry to hear of your recent experience. The Sage and Paige team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. If you believe you’ve received a faulty item, please contact our Customer Service Team via returns@sageandpaige.com. Photo evidence of a fault claim is required prior to approving the return.
Sage and Paige is not responsible for the cost of return shipping. At Sage and Paige, our policy allows returns for store credit only. You can find detailed information regarding our returns policy on our website by visiting: https://www.sageandpaige.com.au/pages/returns.
Thank you for your understanding.
Please let us know if there is anything further we can assist you with. Kindest, Sage and Paige team
Worst online ordering experience
Worst online ordering experience. Don’t order from this company. Dress 1 never came in and so out of desperation I reordered the exact same dress and paid $30 for express shipping (which took 8 days and I had to personally go pick up the dress from my local post office). The post office had both dresses so of course I sent on back to the warehouse on May 24th, it is almost a month later and the tracking hasn’t changed. It is not the customers fault that the carrier Sage and Paige decided to use is not able to perform a return. I’ve written over 10 emails and all of which they say sorry we can’t do anything until the package reaches their facility. When will USPS get it there? I have no clue and that is not on me as a customer. My job was to return it for a refund NOT a voucher to experience the new fact same thing all over again. Seriously worst company ever and cheap poor dresses. My dress I came apart the first night I wore it. Cheap, poor quality and horrible service. I’d give 0 stars.
1 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Logan, thank you for reaching out to us. We sincerely apologize for your recent experience. According to our tracking details, your first order was shipped on May 1st and was delivered on May 13th. Since there was no recipient available at the time, a notice was left for you to arrange pick up or redelivery. Our standard shipping typically takes 4-9 business days after shipment, and your first order was delivered within this timeframe.
Regarding your second order, we regret to inform you that it was returned to us because the addressee was not recognized at the specified delivery address. To resolve this, we have issued you a store credit on July 1st. Please check your inbox and spam folder for this notification.
At Sage and Paige, we conduct a thorough inspection of all goods before shipping and stand behind the quality of our products. If you believe you’ve received a faulty item, please contact our Customer Service Team at returns@sageandpaige.com with photo evidence of the fault. This is required to approve any returns. Thank you for your understanding and patience. Kindest, Sage and Paige
DO NOT BUY FROM THIS COMPANY!!!!
WISH I had read these reviews sooner!!!! Purchased from the UK with expensive postage, wanted to return the item and they charge £11 to return! Thought I'd have to bite the bullet and pay to return, only to find that you only get store credit!!! THE most shocking policies I have ever come across, feels like an absolute scam!
Now looking to sell this item elsewhere as I do not want them to have another penny from me, ridiculous.
I really hope people are more sensible than me and check the reviews before purchasing!!!!
13 juin 2024
Avis spontané
Réponse de Sage and Paije
Hi Georgia, thank you for reaching out! We are so sorry to hear of your recent experience. Sage and Paige is not responsible for the cost of return shipping. At Sage and Paige, our policy allows returns for store credit only. You can find detailed information regarding our returns policy on our website by visiting: https://www.sageandpaige.com.au/pages/returns. Please let us know if there is anything further we can assist you with. Kindest, Sage and Paige team
Read the reviews the worst company ever.
15 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Domenica, thank you for reaching out! We're sorry to hear of your recent experience. So we can investigate further, can you kindly confirm your order number? We look forward to hearing from you. Kindest, Sage and Paige
High price for the cheap quality
You are paying high price for the cheap quality items. And moreover they only give you credit note and not refund 😒
Why yoi charge so much for cheap quality materials!!! Don't waste your money and time on this website
1 juin 2024
Avis spontané
Réponse de Sage and Paije
Hi Sonal, thank you for reaching out! We are so sorry to hear of your recent experience. The Sage and Paige team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. If you believe you’ve received a faulty item, please contact our Customer Service Team via returns@sageandpaige.com. Photo evidence of a fault claim is required prior to approving the return.
At Sage and Paige, our policy allows returns for store credit only. You can find detailed information regarding our returns policy on our website by visiting: https://www.sageandpaige.com.au/pages/returns.
Thank you for your understanding.
Please let us know if there is anything further we can assist you with. Kindest, Sage and Paige team
Cheap quality at an expensive price
Cheap quality at an expensive price! The sizes are also completely wrong and to make matters worse you can only exchange items and at a high cost to do so! Don't be drawn in by the professional website. Cheap poor made goods at a premium premium price! Feeling scammed instead of fabulous.
9 mai 2024
Avis spontané
DO NOT BUY FROM THEM
The quality is AWFUL. Seriously it feels cheaper than SHEIN quality, so scratchy and at 10x the price! The real kicker though, is that they do not offer any type of refund on returns. Only store credit. An absolute rip off, you should be ashamed of yourself Sage + Paige. Never again.
1 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Kate
Thank you for reaching out. We are so sorry to hear of your recent experience.
The Sage and Paige team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. If you believe you’ve received a faulty item, please contact our Customer Service Team via returns@sageandpaige.com. Photo evidence of a fault claim is required prior to approving the return.
At Sage and Paige, our policy allows returns for store credit only. You can find detailed information regarding our returns policy on our website by visiting: https://www.sageandpaige.com.au/pages/returns. It is the responsibility of the customer to thoroughly review the return policy before making a purchase.
If there's anything else we can assist you with, please don't hesitate to let us know.
Kind regards,
The Sage and Paige Team
Shocking, misleading robbers.
I ordered a bunch of dresses, hoping at least one would be the dress I keep. I like two and wish to keep two, the silver lining in all of this. However, the quality of the dresses does not match their price tag at all. I also now discover I will only get store credit for the £400 order I made! £50 of which I paid “duties” on? Then I have to pay £11 to post them back. They all came in separate bags, does this mean £11 each? Who knows…but shocking. Now I’m faced with the decision to post them back (which I can’t work out how to do as it is such a confusing process on the website) and hope I get my credits - which judging by some reviews, people don’t get - or keep a bunch of overpriced clothes that I don’t want.
The UK gov website states that companies should offer refunds within 14 days of receiving the goods and it is illegal not to mislead customers. I will be raising a complaint.
I am outraged.
21 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Annie. We're sorry to hear of your recent experience. We can confirm that information regarding customs & duties is available prior to purchase during checkout and on our FAQ, shipping and returns pages, so we apologise for any confusion. Our returns policy is available on our website prior to purchase. Please let us know if there is anything further we can assist you with. Kindest, Sage and Paige
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY - shipping costs a fortune, items take a long time to come which wasn’t disclosed until after payment was made. Item isn’t right and they want an £11 charge to return the item for store credit only!!!! By the time this is over I will have spent almost £100 for a £50 dress and can only get store credit with extortionate delivery costs for the pleasure
20 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Lauren, thank you for reaching out. We are so sorry to hear of your recent experience. Our estimated transit time is typically between 4-10 business days, which is clearly stated on our Shipping Policy page (https://www.sageandpaige.co.uk/pages/shipping) and available prior to purchase. Please note that Sage and Paige is not responsible for the cost of return shipping. Our policy allows returns for store credit only. For more details, you can review our Returns Policy (https://www.sageandpaige.co.uk/pages/returns).
We appreciate your feedback and are always looking to improve our services. Kindest, Sage and Paige
Do not buy from this company
Do not buy from this company. The dress we ordered for our daughter’s speech day is not suitable so we tried to return it to be told we have to ‘buy’ a returns label from them for £10 and no refund will be made, we’d receive ‘store credit’ for their site instead. This does not comply with UK law, look at UK govt accepting returns & giving refunds. Now looking to raise complaint.
20 mai 2024
Avis spontané
Réponse de Sage and Paije
Hi Susan
Thank you for reaching out. We are so sorry to hear of your recent experience. At Sage and Paige, our policy allows returns for store credit only. You can find detailed information regarding our returns policy on our website by visiting: https://www.sageandpaige.com.au/pages/returns. It is the responsibility of the customer to thoroughly review the return policy before making a purchase.
If there's anything else we can assist you with, please don't hesitate to let us know.
Kind regards,
The Sage and Paige Team
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