Sage and Paije 

DO NOT BUY FROM THIS STORE! The pictures are not representative of the clothing. The sizing is way off. The quality is terrible. And what’s worse is you can’t get a refund, only store credit and you just waste your store credit returning clothes time and time again because everything I’ve ordered so far I’ve had to send back because the sizing is wrong, the garments have been faulty or it looks totally different to the pictures on their website. You have to pay for the return by the way. DONT BOTHER! Customer service just spout some crap about the ACCC laws when you ask for a refund. They sold me faulty garments, I shouldn’t have been entitled to a refund but just got a store credit. Which i keep spending on postage. I’m so angry.
These other reviews on here must be fake.

You guys need to be more like other company’s that allow the users to post picture of their purchase , I like a dress but for the price it’s too risky to purchase, plus postage , without seeing a real picture from a customer, knowing that if it’s not quite like the model pics, I’ll only get back store credit and no postage and a waste of my time and hopes . Feedback and Suggestion only to further improve your service . Thanks

DO NOT ORDER FROM THIS COMPANY!!! Website I was on was sageandpaige.co.uk (this is not based in uk). As I thought it was a UK company I didn’t check the returns policy. After wanting to return it turns out it is store credit only. Also they have making me pay a surcharge of £48 and that is NOT the returns fee which I paid for separately using a link for UK returns. I have had correspondence with the ACCC who confirm it is against consumer rights and they still won’t listen! I am currently awaiting to hear back from a solicitor. I made a big payment and the fact the clothes were poor quality and terrible fit and quite frankly TERRIBLE customer service I do not want to buy from this company again so why would I want store credit!

“A consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the seller to give the consumer a credit card refund.

It is misleading for a seller to insist that a refund be issued as store credit”

Review the ACCC website for the statement above. I copied and pasted from there.

Very poor service, the dress I purchased is faulty, I can’t believe a company would attempt to sell a dress in this condition! Surely it’s illegal to reject my refund request, basically this company is stealing my money by sending unwearable clothing and sticking to their ridiculous T&C’s of store credits only! Now I’m stuck buying something for the sake of it or lose $100! I understand T&C’s for change of mind, incorrect size etc but to make customers take store credits for faulty items is disgusting!!! The item I purchased is no longer available so it can’t be replaced!!!! I’m also 28weeks pregnant and purchased this particular dress as it looked perfect for my baby bump but I can’t wear it to a wedding in the condition I received it in. I shouldn’t have to pay for a new item to be repaired!!! It’s wasn’t even marked down for sale!!!! Absolutely disgusting!!!

27/8/24
Your response is incorrect, a button has never been mentioned. You have received my photos on 3 separate emails and you are aware of the problem with the item.
Your response clearly shows you do not care about the quality of your goods nor your level of customer service.
I have escalated this matter further.

Nothing ‘wrong’ with the dress received- actually very pretty, just doesn’t suit me.
However, the company absolutely does not make it clear at the point of order that they DO NOT OFFER REFUND!!! Only store credit!!
This, after spending £16 for the delivery and if I do want to return, I have the option to do so for ANOTHER £11!!
Avoid unless you are absolutely certain you are going to love the garment and that it is going to fit!!

Faulty item, dresses sleeve stitching had come undone, unwearable.
Contacted them and wouldn’t return as the tag was off (still have the tags)
It’s clear it wasn’t able to be worn as the sleeve couldn’t even sit on your shoulder properly.

I did my measurements & ordered a jacket according to that. It was way too big.
The dress was so different to the picture.
I requested a refund straight away & they will only give store credit!!!

I’m reporting them to trading standards who in gods name doesn’t do refunds store credit we don’t live in the 70s !!! Their link to store credit does not work and their options to return does not work and thier email address keeps getting rejected what company is this?
I also checked them and they are not a
registered company. I have had to edit the review as trust pilot gives you no option to reply to the company-response . If you’re an Australia company why is your website .co.uk ? Also no where to attach the evidence I have tried to return my dress as none of your return portal and emails are being rejected ! Please stay retailing in Australia in the uk we have rerun policy’s and refunds if items are damaged or don’t fit ! STAY AWAY FROM THIS COMPANY ALL !!

I ordered two beautiful dresses for here one I loved and have kept but sent the other one back at the cost of £10 😟 and they do not refund the money just credit!! I hope the next thing I order suits me not happy with this situation not a good policy as they are quite enough to take the money but not give it back lovely clothes so if you see something you like don’t let me put you as I’m sure I will reorder as I love my dress also I’m a size was a perfect fit x

Super responsive and helpful customer service!

Extremely disappointed! The dress I received was faulty and poorly made. Sage and Paige did not assist me with a refund. They refused process a refund but instead offered me to exchange or get a credit note... Their terms and conditions clearly state that if faulty they would award a full refund... Tried to contact them multiple times and in the end, stopped responding to me. I will never purchase from Sage and Paige again and highly recommend to avoid at all costs. Very disappointed not only in their service but quality of products. Stay away.

I'm absolutely in love with all designs from Stage and Paige! The quick and efficient customer support makes the experience even better.

I just got my first order from Sage and Paige and I’m absolutely thrilled! The quality of the clothing is immediately noticeable—such an impressive find. I’ve already placed another order and I’m excited to keep expanding my Sage and Paige wardrobe!

The problem is the actual clothing pieces they sell. The quality is comparable to Shein, but the price tag says otherwise. I paid £67 GPD on a dress. It was see through, cheap materials and fraying. The next problem is the dodgy returns and refund policy. You will not get your money back! It’s store credit or nothing. And trust me you won’t want store credit. I think the company know they are scamming people. Expensive clothing but made so poorly. So they need this policy to keep money! I had to order a new dress for my special occasion because the price to return it, it is not worth it!

The Customer service is disgraceful, I have emailed 4 times asking for a personal email asking for help 4 times robotic email, this is not good enough we all know what their terms and conditions are,although should be shown more clearly on front page and unnecessary bad feeling and reviews could be avoided, regretabbly like alot of people expensive lessons have to be learnt due to the terms and
conditions, but if you are a reptable company you should review a case by merits and act accordingly be human not robot, and please write me an email answering my concerns, please everyone who orders be aware they do not refund and regardless if it's size colour if you send back it is 11 pound, this I would state is not down to the company it's where it's based, My argument with them is they are showing their self's as uncaring robots with no pride on what they are doing remember customers make you what you are,
so treat them with respect and answer the emails properly and not a touch of a robotic button

Ordered multiple times from this website & returned all my items as they felt cheap, flimsy and poor fitting! (I could find better quality at Kmart), therefore I was given a store credit.
After months of searching the website searching for something I thought might be nicer quality & fit properly without luck, I decided to contact the store and ask for a refund as opposed to a store credit.
(Total of $174 - could literally feed my family for a week)
As per the Australian Competition and Consumer Commission:

“ A consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the seller to give the consumer a credit card refund. It is misleading for a seller to insist that a refund be issued as store credit.”

After contacting the customer care team, they continue to repeatedly reply to my emails with an auto generated email and refuse to listen to my complaints and messages. I have asked them multiple times to provide evidence in which they are able to ONLY offer a store credit - which they are unable to provide me with! 🙃

- 1 very unhappy precious customer, who would love nothing more than to support Australian online businesses! But sick of getting ripped off!
In this cost of living crisis, Sage & Paige DO BETTER!!!!!

Bought 2 of the same dresses in different sizes, neither fitted me correctly so have gone to return to only find out that its 11 pounds to return and only store credit!! Wont be buying from here again because of this.

I purchased a set from Saige and Paige where they stated on their website that the colour of the top and skirt is light pink. When the order arrived, the colour was Lavender NOT PINK! I requested for a refund and they refused it multiple times. I will be reporting them to NSW Fair Trading because the colour of the products they marketed on their website is completely different to what I received. Very very disappointed in their service and I do not recommend them to anyone.

Avoid avoid avoid.

Horrific quality. Nothing like the images on website. Zips are sewn in so badly they don't do up (not a sizing thing - just poor quality). The sizing is all off. And they don't refund for the mistakes THEY make with the products.

Awful customer service. Just don't bother.