Sagic Avis 

Very easy to order excelant service good value for money

Consistently efficient and effective - very pleased with the way they deal with my property insurance matters and the renewal process. My premium is down too this year - thats good news!!

I had never come across SAGIC when previously looking for home insurance quotes but found them whilst looking at the Which? Recommended Buildings Insurance best buys. I ran a quick online quote and looked at the policy details and it seemed really great cover at a very competitive price. I also really appreciate the ethical aspect too. I called customer services just to check a couple of details and they were really helpful and courteous. No long hold queue which is really something these days! I’ve purchased the policy online which was all very straightforward. So far so good and hopefully it will be just as good an experience should I ever need to make a claim. I’m hoping not to though!

I’m 21 and I’ve had to deal with this for my 80-year-old grandad. I honestly cannot believe how badly this has been handled.

In January 2026, there was a serious electrical incident at his home. The neutral wire had melted, the meter cover was damaged, National Grid attended, and over 400 volts went through the house. Electrical items sparked, banged, smoked, burned or stopped working. The electrician made it clear how serious it was, and we were told that if it had been left longer, there was a real fire risk.

This is exactly the kind of situation you believe home insurance is there for.

Instead, my grandad has been left chasing, waiting and trying to prove everything over and over again. SAGIC acknowledged the claim in January, but engineers did not come until around April. Before that, an 80-year-old man was expected to put together an asset list with makes, models and serial numbers for damaged items across the house.

When the engineers finally came, I do not believe the inspection was anywhere near good enough. Some damaged items were barely looked at before they moved on. From what I saw, parts of the inspection felt rushed and surface level rather than a proper check of the damage, even where items had sparked, burned or stopped working after the incident.

At the visit, there was even discussion around damaged items and possible replacements, so it is even more frustrating to now be told the damage was not caused by the incident without us being given the full report or proper reasoning.

Even after the visit, we sent further information about faults and damage, and it was left unanswered. We were expected to provide evidence, but when we did, it was ignored.

We were then told on the phone that although there had been an electrical surge, the damage was not caused by it. We were also told that some items being “old” was part of the reason. That feels like a convenient excuse. Age does not explain multiple unrelated electrical items failing, sparking, smoking, burning or showing faults after over 400 volts went through the house.

We still have not been given the full engineer report or a proper item-by-item explanation.

This has caused my grandad a huge amount of stress. He is 80 years old and should not have to fight this hard after something this serious happened in his home. I expected far better from a home insurer, especially one connected with the Salvation Army name.

A formal complaint has now been raised because we do not accept how this has been handled.

After seeing what my grandad has been put through, I would not recommend SAGIC to anyone.

Clear information on website and helpful staff.

Stress free insurance both house and travel at good price

The company gave me clear instructions following a storm and dealt with the problem professionally. Customer service was excellent and actually listened to me and explained the procedure.
Cannot be faulted.
John

Great customer service. We have been using sagittarius for a few years now.

Another year with a lower insurance premium than last year! This was very welcome although unexpected

Very good insurance . Brillant price. Very happy. Easy to use, glad i dont have to auto renew, I can see the price before buying every year.

SAGIC have always been very helpful and considerate. Their pricing is very fair and I would recommend them to anyone without hesitation.

Very simple,easy to do

,lower price for this year
,friendly,helpful person on the phone

Love this company.

Prompt attention to renewal, very fair pricing and ease of payment.

Phoned sagic up to check a few thing on my renewal and they were so helpful I couldn't fault them.there customer service was so good.recommend they to everyone

Great communication and reasonable costs.
making a claim is efficient and straightforward.The Salvation Army is a great institution too

Very straightforward and whole matter dealt with professionally and with care

An auto renewal that we are always grateful to receive.
This company gives great customer service and exceptional value in a competitive market.
Highly recommended.

Just a first class company and lovely staff. Always been there for me over many years (I think it's 3 decades now that I've been with SAGIC!) Would not go anywhere else for my house contents or buildings insurance. 10/10