Sam Edelman Avis 

I have received abhorrent customer service from this company. The shoes I ordered were never delivered. When I tried to resolve it with the company, their service dept. flippantly told me I would have to file a claim with USPS. When I went to file a claim with USPS they said I couldn’t, someone else already had. When I circled back to the company they then informed me they already filed a claim on my behalf - it was denied - and I have no recourse. Why they sent me on that wild goose chase knowing that beforehand, I can only assume they thought they could run me off and keep my money. So I’m out $200 with no shoes, and the worst customer service I’ve ever experienced. Do not order from this company!

I do like sam edelman style and fit. Only issue I have when ordered them via their website, I did not get my full amount back. Total spent was $134 and my refund was $118...they deducted return charge plus tax.
Done buying Sam Edelman shoes!

They took my order, and then, cancelled it, after I waited and waited for the delivery! They are a scam!!

Do not buy from them!!

I've known Sam Edelman for a long time. I started buying it in Italy, then I started visiting the site where there are several convenient offers. There are also models that are probably not going to be on sale in Italy. So far, when I shopped on the American website, I have had no problems. My complaint is not a complaint about the product. Over time, the quality has fallen a little, but there are still products that are worth the price. The problem is the management of contacts with the buyer. If it does not ship directly, it does so through a third-party company. But customer support is at the expense of SE. I recently bought and got the empty package. Perhaps I have the risk, but after 3 emails I did not have an answer, albeit an interlocutory one. They say by automated mail that I will receive a reply in 24-48 hours. Be careful.

I bought a pair of summer shoes . After 2 wears they broke and customer care said they couldn’t help me. This happened with another pair of summer shoes I bought last year ! Not happy with this brand

Beautiful boots fell apart after a few wears - the “leather” literally ripped down the side of BOTH shoes. Despite multiple customers stating the same issue in the reviews, I was advised I’d still have to send them back at MY EXPENSE to find out if they’re actually defective and eligible for refund. No email response for 5 days so no written confirmation of the incident. DO NOT BUY!

DO NOT BUY FROM THIS BRAND — THEY KNOW NOTHING ABOUT CUSTOMER CARE.

I placed an international order 6 weeks ago and have neither received the items nor a refund.

I called customer service to get an update and was told that "an investigation has been started with the shipping company, and we don’t know how long this will take. You just need to wait."

Then I asked what the acceptable timeframe is for a customer to receive their order, I was told “we don’t have any.” Seriously? A retail brand with no standard delivery timeframe? That tells you everything you need to know about how little they care about their customers. Their representative hanged on the phone when I insisted on getting a proper answer with a timeframe for solving this issue. Offering solutions is the key for customer satisfaction. They offered NONE.

To anyone considering buying from this brand: STAY AWAY. Your time, money, and peace of mind are worth more than dealing with a company that clearly isn’t prepared to support its customers once they’ve taken your payment.

I chose this pair of shoes because I was drawn to its design and material quality at first glance. Unfortunately, after wearing it, I discovered that it’s not comfortable at all—especially around the heel area, which feels quite stiff.

The sound coming from the heel while walking is very annoying and has caused me embarrassment more than once, making me avoid wearing the shoes in quiet places. I’ve tried to soften the leather in different ways, but it still needs more time or adjustments.

I really wish there had been more information about the comfort and wearability of the shoes on the website before purchase, because looks alone aren’t enough. Personally, the experience wasn’t satisfying, but it might still suit others who don’t mind the sound or stiffness.

I am really disappointed in a recent customer service experience both in store and through the corporate number.
I placed an online order and used the Happy Returns service to complete an exchange for the same item in a different size. When I received the new size, I still wasn’t happy with the fit and want to return the item but for some reason, the website shows that the sale is still processing even though I have the item. I have called customer service and they couldn’t help but told me I could go to the store. Well I went to the store and they also couldn’t execute a returns process. Based on this, I will never buy direct from Sam Edelman again. Don’t use a third party service if your own POS isn’t capable of performing simple transactions in partnership with it.

Die Artikel sind hochwertige Markenartikel und die Qualität ist sehr gut (z.B. High Heel Holzclogs und Damensandalen). Die Preise sind eher im mittleren bis oberen Segment, es macht daher auch Sinn, auf Sonderangebote/ Rabatte zu warten. Die Versandgeschwindigkeit lag im Mittelfeld. Bisher musste ich noch nichts umtauschen - kann daher hier keine Stellung beziehen. - CHRIS URAY aus M./ GER am 04.02.2025.

Poor quality shoes, the zipper is gone the sole is bumpy. So expensive for this quality. Don't buy

They Are Scammers, Beware.
I placed an order online and paid. They also charged me for postage, which was fine.
They sent me a notification of receipt and a confirmation of the order and this was followed by another email later to state that it has been dispatched. Lo and behold, a few days later, an email from Sam Edelman arrive to state that the boots are out of stock and no refunds will be made as I have not paid. What a scam! I will sort them out via PayPal and get my payment, regardless. People, avoid Sam Edelman like the plague.
To also add that the pair of boots in the size that I had ordered, which they said is not available, is still showing as available on the website.

Don’t trust the website saying free returns and free exchange. You can’t return any item . They will give any excuse such as final sale , exceptions…

Worn once and the inner shoe material has already rubbed away. Don't bother. I'm just glad I got mine new with tags from vinted so I didn't pay anywhere near the extortionate price for a pair of tat

Their sneakers did not survive the first rain.
Black stripes got wet it colored white shoes.
Sam Edelman refused to refund.
Will never buy from this brand again.

Scammers. Charge £6.99 for next day delivery and have not heard a peep since I paid. They don't answer emails or their phone even after leaving a message. If you want to risk it, pay on a credit card. I'm going to have to initiate a charge back to try to recoup my money.

Never will buy from this store again!!! They take your money shoe doesn’t and they give you a wrong order number and can’t return!!! I will never purchase another pair of Sam Edelman shoes!!!

Sam Edelman sent me a pair of USED shoes after ordering directly from their website. I ordered the Sam Edelman Jildie Maryjane Slingbacks and both shoes had scuff marks on the bottom and the shoes had been stretched out from someone else wearing them. I felt violated and I was disgusted that they would do this to a customer. I suggest never buying their shoes online. Go straight to Nordstroms to purchase if you just have to have this designer.

This website is fraud. Do not buy from them. I purchased a pair of boots and they never arrived, no one answered their phone or emails after multiple requests. Doggy website, do not buy from them