I placed an order on March 2. The website states a turnaround time of 4-5 weeks. It's been close to 7 weeks, and I have not received my images. The website still shows the order as processing. I calle... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve relied on Scan Cafe for more than ten years to scan and digitize thousands of my photos taken from the 1950s to 2000. They’ve been reliable and trustworthy and have always done an excellent job... Voir plus
L'entreprise a répondu
I appreciated the communication I had with the staff about scanning my photos and various download options. They made sure to follow up at the appropriate times. I also leveraged a reasonable discou... Voir plus
L'entreprise a répondu
This company has always produce great products. I had slide photos of my family done years ago and most recently, had them transfer old VHS videos into digital movies (I had another company do this y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ScanCafe offers the highest quality and most affordable photo scanning, slide scanning, negative scanning, video transfer, and photo restoration services.
Coordonnées de contact
8766 E. 96th Street, 46037, Fishers, Etats-Unis
- 1-866-234-3909
- admin@scancafe.com
- scancafe.com
3,6
Moyen
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
best value
ScanCafe has been digitizing all of my media for years. They are reliable and the best value for the money (cost and quality).
11 novembre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We're delighted to have been your trusted choice for digitizing your media over the years. Providing reliable service and excellent value for your money is our top priority, and we're glad to hear that we've met your expectations in terms of both cost and quality. If you have any more media to digitize or need further assistance, please don't hesitate to reach out.
Very disappointed in ScanCafe
Very disappointed in ScanCafe. I sent ScanCafe 27 slides of irreplaceable content that I received when my mother passed away recently. I was so anxious in having them converted and sharing with other family members, but, somehow my slides ended up in the Fisher, IN landfill. ScanCafe talks about the security of your slides during every step of the process. Each step of the process is videotaped, but, somehow my 27, irreplaceable slides now reside somewhere in the Fisher, IN landfill. Totally unacceptable that they even left the facility! I asked for a small written narrative after I spoke to them. I was very upset and angry when the marketing woman explained to me exactly how it happened. Another senior level guy told me that my case had already generated many changes, but, I found a review someone wrote 2 years ago with the same issues I had. I can tell you about the claim on their website that says something to the effect of "we offer a $1,000 guarantee that you will NEVER need if we lose your slides", guess what, I got the $1,000 guarantee that they tell you that you will NEVER need.
31 août 2023
Avis spontané
Réponse de ScanCafe
Thank you for sharing this, and we are truly sorry for what happened. Losing irreplaceable family slides is something that should never occur, and we completely understand your anger and heartbreak. What you describe does not represent the level of protection and care we promise or expect from ourselves. While we know that compensation can never replace the memories you entrusted to us, we understand how important it was for you to receive a full explanation and accountability. Your experience has prompted internal changes so this does not happen again, and we are deeply sorry that you were put in this situation. Thank you for giving us the chance to address it directly.
The results are often in better condition than the original
The results are often in better condition than the original. ScanCafe has become our trusted handler and converter of disparate media, such as VHS and film. They communicate throughly about the process, how to package and what to expect.
4 septembre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We're thrilled to hear that you've had positive experiences with ScanCafe and that the results often exceed the condition of the original media. We strive to be your trusted partner in handling and converting various media types, and we're glad to provide thorough communication throughout the process. If you have any more media to digitize or need further assistance, feel free to reach out. We're here to help with all your digitization needs!
Able to view photos from 1946 film negatives
I found three rolls of negatives from pictures my father had taken after I was born in 1946. Many weren't very good pictures, but several were priceless. Really glad I did it.
Giving 4 stars instead of 5 because it took longer than expected to get the results.
29 septembre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your review! We're glad to hear that you found priceless memories among the negatives your father had taken after your birth in 1946. We apologize for the delay in getting the results and appreciate your feedback. If you have any further projects or need assistance in the future, please don't hesitate to reach out. We're here to help with all your digitization needs!
Your older photos may not look great when scanned at high resolution and blown up
I liked that all the pictures were put into file folders just as I specified. It was all done very well.
5 octobre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We're pleased to hear that you appreciated the organization of your pictures into file folders exactly as specified. We strive to ensure that our services meet your expectations, and we're glad we could deliver a positive experience for you. If you have any more projects or need further assistance, feel free to reach out. We're here to help with all your digitization needs!
Did more than we expected
Did more than we expected and in a reasonable timeframe.
5 octobre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your review! We're delighted to hear that we exceeded your expectations and completed the work within a reasonable timeframe. If you have any further projects or need assistance in the future, please don't hesitate to reach out. We're here to help with all your digitization needs!
Great customer service
One of my return shipments was lost in transit. Michael Tetmeyer in customer service stayed on top of it and kept me updated on the claim. He has also responded quickly to questions about my other orders. When UPS was unable to find the missing package, he was able to have the USB drive with the missing files recreated, thus rescuing my family memories. I've been using ScanCafe for years and never had a problem but it's good to know, if I do, there's great support the help me.
1 septembre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We're glad Michael was able to assist you promptly, ensuring your family memories were preserved. We appreciate your continued trust in ScanCafe. If you have any further questions or need assistance, please don't hesitate to reach out.
Scanned Photos
In the past, I scanned pictures myself with what I thought good quality. I am so glad that I took the time to gather up those old photos and have them professionally scanned. They went from good to GREAT! What a difference!
28 septembre 2023
Avis spontané
Réponse de ScanCafe
Thank you for sharing your experience! We're thrilled to hear that you noticed a significant improvement in the quality of your photos after having them professionally scanned by ScanCafe. It's rewarding to know that we could make such a difference for you. If you have any more photos to digitize or need further assistance, please don't hesitate to reach out. We're here to help!
I had a great all-round experience with…
I had a great all-round experience with ScanCafe! The rep was super helpful, the price was right and the turnaround time was very good!
22 mai 2023
Avis spontané
Réponse de ScanCafe
Thank you for your review! We're delighted to hear that you had a great all-round experience with ScanCafe. We're glad our representative was helpful, the price was satisfactory, and the turnaround time met your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help!
ScanCafe does great work
ScanCafe did a great job scanning an album for me.
10 septembre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We're glad to hear that you were pleased with the scanning job on your album. If you have any more albums or other materials to digitize, feel free to reach out. We're here to help with all your digitization needs!
You can have confidence that your media…
You can have confidence that your media will be handled professionally. I had about 50 years worth of family slides to digitalize and make available to family members. Thank you ScanCafe for the wonderful job and the quick turnaround!
25 juillet 2023
Avis spontané
Réponse de ScanCafe
Thank you for your kind words! We're thrilled to hear that you had a positive experience with ScanCafe and that we could assist you in digitizing 50 years worth of family slides. We're glad we could provide professional service and a quick turnaround. If you have any more memories to digitize or need further assistance, please don't hesitate to reach out. We're here to help!
Great prices.
Great prices.
Dependable turnaround time.
Have used them for several years.
13 juin 2023
Avis spontané
Réponse de ScanCafe
Thank you for your review! We're delighted to hear that you've found our prices great and our turnaround time dependable. We appreciate your continued trust and loyalty over the years. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help!
Haven't seen my pictures or thumb…
Haven't seen my pictures or thumb drive, so why are you asking me for a review?
27 septembre 2023
Avis spontané
Réponse de ScanCafe
Hello Bob! Thank you for your reply. We apologize for the request before you had reviewed your media. If at this point you've reviewed our work, please let us know what you think! We'll be happy for the feedback.
Hundreds of slides to convert
I had hundreds of slides to convert to digital form and they did an excellant job. They kept the slides in the correct order and left each batch with the title i assigned. Only objection was how long the process took.
27 septembre 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We're glad to hear that you were pleased with the quality of our work and that we maintained the order of your slides as well as the batch titles. We apologize for any inconvenience caused by the length of the process. We're constantly working to improve our turnaround times while maintaining our high standards of quality. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business!
Overall the job went very well
Overall the job went very well. The one little problem was that a couple of the slides were duplicated twice and a couple were skipped. Service and turn around were spot on. Will use this company again.
12 juin 2023
Avis spontané
Réponse de ScanCafe
Thank you so much for your feedback! We'll be happy to sort out that problem you've mentioned, and will have a member of our team reach out to you.
- The ScanCafe Team
I should have gone to a local business…
I should have gone to a local business the scanning process mailing took far too long and the bait and switch daily discounts left me wondering if I overpaid.
5 juin 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We also very much appreciate these notes regarding your experience as a whole, and certainly don't wish for any of our clients to have an experience that is less than the best. Our team will review this situation in greater detail, and follow up. Thank you!
- The ScanCafe Team
Cared about quality
Slides that I sent were scanned quickly without a hitch. For some of the videos, the scans came back with some line noise (a hum). ScanCafe rescanned multiple times until they could eliminate the noise. It took a bit longer than the slides, but I am so pleased they went the extra mile!
30 avril 2023
Avis spontané
Réponse de ScanCafe
Thank you so much for your feedback! We are thrilled to hear you are pleased, and appreciate your trust in us to help preserve your precious memories!
- The ScanCafe Team
Still good after many times
This is the 4th or 5th time we have used scan cafe for large quantities of photos or slides. We have always been happy with the results.
30 août 2023
Avis spontané
Réponse de ScanCafe
Thank you so much for your feedback! We are thrilled to hear you are pleased, and appreciate your continued trust in us to help preserve your precious memories!
- The ScanCafe Team
Daunting? No...Easy!
Used this service for the first time to get virtual pictures of old family slides. Process seemed daunting but was actually easy, especially when I reached out to customer service reps who were very helpful and courteous (despite my diminished tech ability). Looking forward to changing over some old VHS tapes now!
12 septembre 2023
Avis spontané
Réponse de ScanCafe
Thank you so much for your feedback! We strive to make the process as seamless as possible, and are thrilled to hear you are pleased. Thank you so much for your trust in us to help preserve your precious memories!
- The ScanCafe Team
Misscanned items
Misscanned items. Missed scanning numerous items. Called support multiple times to fix. Resent negatives as requested. Scanned at wrong resolution when supposedly fixing. Recharged fees that support said I would not be charge. Still have not received express shipment of negatives after weeks, Prior batches were actually lost. QA needs to improve!!!!!
31 août 2023
Avis spontané
Réponse de ScanCafe
Thank you for your feedback! We also very much appreciate these notes regarding your experience as a whole, and have been following up internally to address the QA challenges. We strive to provide the best, and will not rest until we have done so here. Thank you!
- The ScanCafe Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.