Joy has been great, she follows up on recent order ans make sure I'm happy with products. She kept me informed about a diffuser that was running late. Great at communication, friendly, knowledgeable a... Voir plus
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Lisez les avis des autres
Scentihome has great customer service. My only complaint is the last 3 times I’ve tried to order they haven’t had the 500 in the scent I want. When I have gotten it, it is wonderful!
I have been trying to find another scent but seem to always come back to “My Way”, until I found “Hilton Essence”. It has changed my car profile and given me that unique scent that I have been looking... Voir plus
L'entreprise a répondu
Love the scent, Love how fast it came, love the attentiveness of the agents but…I was furious when I got a text past midnight. I text the person back and she apologized the next day and said she would... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Premium fragrance solutions to refresh, uplift, and transform spaces.
Coordonnées de contact
4,1
Bien
67 avis
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A répondu à 100 % de ses avis négatifs
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good product
4 juin 2026
Réponse de Scentihome
Thank you for your kind words! We're so glad you're happy with your purchase. We truly appreciate your support and hope you continue to enjoy your favorite scents. Thanks for choosing Scentihome!
Never heard of this brand and never…
Never heard of this brand and never signed up for any marketing materials yet I've just recently started getting text messages and emails from them. Random and unsolicited.
9 juin 2026
Avis spontané
Réponse de Scentihome
We're sorry for the inconvenience. Scentihome only sends marketing communications to customers who have opted in through our website or during the checkout process. However, mistakes can occasionally happen due to data entry errors or third-party systems.
Please contact our support team with the email address or phone number that received these messages, and we'll investigate immediately and ensure your information is removed from our marketing list if requested.
We appreciate you bringing this to our attention and apologize for any frustration caused.
Réponse de Scentihome
Thank you for your wonderful review! We're thrilled to hear that your order arrived smoothly, that you found great value, and most importantly, that you're enjoying the scent. We truly appreciate your support and look forward to helping you discover more fragrances in the future!
I got a diffuser as a gift for…
I got a diffuser as a gift for Christmas, I couple months later it stopped working. They sent me a replacement immediately without giving me a hard time. Great customer service!
13 mai 2026
Avis spontané
Réponse de Scentihome
Thank you so much for sharing your experience. We’re sorry your diffuser stopped working, but we’re very happy we could quickly make it right for you. At Scentihome, we always stand behind our products and do our best to provide fast, hassle-free support for every customer. We truly appreciate your trust and support.
Ordered the new oil I wanted to try
Ordered the new oil I wanted to try. When i received the bottles I realized It didn’t fit into the diffuser I had. I reached out to the company and was offered either a refund or try a small diffuser at no cost to try out their product. Joy was very helpful and since I loved the scent I agreed to a diffuser. I received my new unit quickly and I am eager to try a new scent.
The packaging was great and bottles sealed correctly. I usually order from different company and unfortunately I’ve had bottles that have leaked and that company’s customer service is slot slower at helping customers out. Will keep ordering from this company for future orders. The small complimentary diffuser works great in a smaller room so I’d definitely purchase a larger one for bigger spaces.
12 mai 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your thoughtful review and for giving Scentihome a try! We’re so happy to hear that you loved the scent and that Joy was able to help find the best solution for you.
We truly appreciate your kind words about our packaging, customer service, and diffuser quality. Making sure every order arrives safely and every customer feels supported is very important to us.
We hope you continue enjoying your new diffuser and exploring more scents in the future. Thank you again for your support. It really means a lot to our team!
The scent I chose was MY WAY
The scent I chose was MY WAY. My girlfriend has it at her place. The whole house smells amazing. I love it. Also , the customer service through this company is great as well. Highly recommend. Respectfully, Kim.
27 mars 2026
Réponse de Scentihome
Thank you so much for your kind words, Kim! We’re so happy to hear that you love the My Way scent. It truly is a special one, and we love that it fills your space so beautifully.
It also means a lot to us that you had a great experience with our customer service. Your support and recommendation really mean everything to our team. We truly appreciate you!
Haven’t received any of my orders tired…
Haven’t received any of my orders tired of waiting I want a full refund back to my credit card thank you
7 avril 2026
Réponse de Scentihome
Hi Debbie Smith
We’re truly sorry to hear that you haven’t received your order and completely understand how frustrating this must be.
We’ve tried reaching out to you via email and phone, but haven’t received a response yet. We would really appreciate it if you could get back to us so we can assist you further.
After reviewing your order, we found that your shipping address is in Alaska (AK), which can sometimes result in longer delivery times than expected. This is a rare situation, and we sincerely apologize for the delay.
Please rest assured that we are committed to resolving this issue for you. We are currently working with USPS to expedite your shipment.
We truly value your support and hope to hear from you soon so we can make this right.
Fast service and quality product
Fast service and quality product. Everyone notices how my house smells...in a good way!
29 mars 2026
Réponse de Scentihome
We really appreciate your feedback. So glad you’re enjoying the product and our service!
It means so much to us that your home is getting noticed for its amazing scent that’s the best compliment we could ask for. Thank you for your support!
Customer service is excellent
Customer service is excellent. I shop for the best price fragrance among the various companies and it’s usually here. Very similar scents and they work in any diffuser.
4 avril 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your kind words! We're thrilled to hear that you’re happy with our customer service and that you find great value in our fragrances. It means a lot to us that you continue to choose us, and we’re glad our scents work well with your diffuser. We truly appreciate your support and look forward to serving you again!
The delivery time was very fast
The delivery time was very fast, the customer service was always very friendly and the fragrances smell very good
27 mars 2026
Réponse de Scentihome
Thank you so much for your kind words! We're really happy to hear that you were satisfied with the fast delivery, our friendly customer service, and especially the fragrances. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
I have a large open floor plan and this…
I have a large open floor plan and this product has worked very well. I just made my second order and intend to continue ordering with this company in the future.
2 avril 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your support! We're thrilled to hear that the product works well in your large open space. It truly means a lot to us that you’ve placed a second order and plan to continue with us. We really appreciate your trust and look forward to serving you again!
The absolute best!!!
Not only are the products top notch, the customer service is the best! Very personal & helpful, whatever you are looking for - they have it all!
26 mars 2026
Réponse de Scentihome
Thank you so much for your amazing review! We’re thrilled to hear that you’re enjoying both our products and customer service 🤍
Providing a personal and helpful experience is something we truly care about, so your kind words mean a lot to our team.
We’re so happy to have you with us and look forward to helping you find even more scents you’ll love!
Terrific scent selection!
Terrific scent selection, these reed diffusers are perfect for my home. One keeps smaller spaces nicely scented. In bigger rooms, I like to use two and I'll put one up high so you catch it coming in the room and one lower for when seated. Love, love love their products and customer service is awesome with quick responses from a real person!!!
16 mars 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your kind words! We’re so happy to hear you’re loving our reed diffusers and that they work beautifully in your space. We truly appreciate your support and are always here for you!
Found my new favorite scent
Found my new favorite scent, Tobacco Vanilla!
It was the first oil I tried from scentihome and I’m so glad I stepped into the site. After my order I received a text letting me know when my it would be arriving and later asking if I was enjoying the scent and if I had any questions to just ask. This was a step above any other company I’ve purchased from and I really appreciated the kindness.
17 mars 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your kind words! We’re absolutely thrilled to hear that Tobacco Vanilla has become your new favorite scent.
It truly means a lot to us that you had a great experience from start to finish. We always aim to keep our customers informed and supported every step of the way, so your feedback really encourages our team.
We appreciate your support and are so happy to have you as part of the Scentihome family. If you ever need anything or want to try new scents, we’re always here for you!
It took a long time to receive the…
It took a long time to receive the scent-2 weeks. The diffuser doesn’t cover much , so I will be moving it to a smaller room. The scent smells good.
21 mars 2026
Avis spontané
Réponse de Scentihome
Hi Della Guidry,
Thank you so much for taking the time to share your feedback, we really appreciate it! 😊
We just wanted to kindly clarify that, according to our tracking, your order was delivered within 4 days. It’s possible there may have been a small misunderstanding regarding the delivery time.
We’re so glad to hear that you’re enjoying the scent, and we truly appreciate your feedback on the coverage. For the best experience, using it in a smaller space, as you mentioned, is a great choice.
If there’s anything else we can assist you with, please feel free to reach out anytime!
I purchased a new scent
I purchased a new scent, and I was not impressed at the low scent level. Joy happened to contact me to see if I liked it. I explained that it was a weak scent. She suggested that we try Cabana. She even sent me a small bottle to try for free. Joy’s level of Customer Service is amazing.
13 mars 2026
Avis spontané
Réponse de Scentihome
Hi Keith, thank you so much for your honest feedback. We truly appreciate you taking the time to share your experience.
We’re sorry to hear that the original scent didn’t meet your expectations, but we’re really glad we could help you find a better match with Cabana. Your satisfaction means a lot to us, and we’re always here to make things right.
Thank you again for your kind words about our customer service. It truly motivates our team to keep improving!
Building great scents!
I was a little underwhelmed with the space the fragrance reaches but I also purposely purchased the smaller diffuser just to test it. It doesn’t cover much area past my entry. However, the scent is magnificent! The customer service is impressive. Joy texts me to ensure I received my order or to order refills. I love the attention to the customer. Keep building this company and you’ll be able to compete with the best!!!
28 février 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your thoughtful review and kind words! We're really glad to hear that you love the scent and that your experience with our customer service has been a positive one. It truly means a lot to us.
You're absolutely right that the smaller diffuser is designed for more compact spaces like small rooms, so it may not cover a larger area. If you ever need help choosing a diffuser that better fits a bigger space, we’d be more than happy to help.
Thank you again for your support and encouragement.
Réponse de Scentihome
Thank you so much for your kind words! 💛
We’re absolutely thrilled to hear that your order arrived perfectly and that you’re excited to use it. That truly means a lot to us. We hope it brings a beautiful atmosphere to your space.
Customer Service - Positive Customer Experience
I ordered two 500 ml bottles of the Dream On” oil. Unfortunately I only received one bottle. When I contacted them, they quickly responded and realized they were out of the 500 ml. So they shipped me 3 X 200 ml to make up for the missing bottle.
Great customer service.
12 février 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your thoughtful review! We’re really glad we could quickly resolve the issue. Your satisfaction means a lot to us, and we truly appreciate your kind words and support.
Réponse de Scentihome
Thank you for your kind review! We truly appreciate your support and are glad you had a good experience with our customer service.
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