Joy has been great, she follows up on recent order ans make sure I'm happy with products. She kept me informed about a diffuser that was running late. Great at communication, friendly, knowledgeable a... Voir plus
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Lisez les avis des autres
Scentihome has great customer service. My only complaint is the last 3 times I’ve tried to order they haven’t had the 500 in the scent I want. When I have gotten it, it is wonderful!
I have been trying to find another scent but seem to always come back to “My Way”, until I found “Hilton Essence”. It has changed my car profile and given me that unique scent that I have been looking... Voir plus
L'entreprise a répondu
Love the scent, Love how fast it came, love the attentiveness of the agents but…I was furious when I got a text past midnight. I text the person back and she apologized the next day and said she would... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Premium fragrance solutions to refresh, uplift, and transform spaces.
Coordonnées de contact
4,1
Bien
67 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Your imitating someone else
20 janvier 2026
Réponse de Scentihome
Hi Chad,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel this way. Our brand and products are developed independently, and while some scent inspirations may come from popular fragrance profiles, we do not intend to imitate or misrepresent any other brand.
We’d really appreciate it if you could share more details about your concern by contacting us directly, so we can better understand your experience and address it properly.
Great way to make my house smell…
Great way to make my house smell amazing!!!!! So many fragrances to chose from. Customer Service is AMAZING and very helpful.
23 janvier 2026
Avis spontané
Réponse de Scentihome
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you’re enjoying the fragrances and that they’ve made your home smell amazing. Our customer service team truly appreciates your feedback, it means a lot to us. We look forward to serving you again!
The defuser is a little louder than…
The defuser is a little louder than others but easy to use and works well
1 janvier 2026
Réponse de Scentihome
Thank you for sharing your honest feedback. We appreciate you pointing out that the diffuser is a bit louder compared to others, and we’re glad to hear that it’s easy to use and performs well overall. Your feedback helps us continue improving our products.
Customer service was great about my…
Customer service was great about my order and worked to resolve my issue.
19 décembre 2025
Avis spontané
Réponse de Scentihome
Thank you so much for your kind words! We’re really happy to hear that our customer service was able to assist you and help resolve your issue. Your feedback truly means a lot to us and motivates our team to keep improving every day.
great company
the scents offered are great especially the tobacco vanilla scent
25 novembre 2025
Avis spontané
Réponse de Scentihome
We are so grateful for your fantastic review! It truly means a lot to us. We put a lot of care into curating our scents, and we're thrilled the Tobacco Vanilla has made such a great impression on you. Thank you for your support!
They always take care of me
They always take care of me. They have the best prices
24 novembre 2025
Avis spontané
Réponse de Scentihome
Thank you so much for your wonderful 5-star review! 🌟 We truly appreciate you taking the time to share your experience. It makes us so happy to know that you feel well taken care of and that you find our prices the best. Your support means the world to us, and we look forward to serving you again soon!
Very friendly and went above and beyond…
Very friendly and went above and beyond with the service. Never felt this welcome or appreciated by a company before. I'm very happy overall with everything
21 novembre 2025
Avis spontané
Réponse de Scentihome
Thank you so much for your amazing 5-star review! 🌟 We’re thrilled to hear that you felt welcomed and appreciated. Our goal is always to go above and beyond for our customers. Your kind words truly mean a lot to us, and we’re so happy that you’re satisfied with everything. We can’t wait to serve you again soon!
I HAVEN'T RECEIVED MY ORDER
12 novembre 2025
Réponse de Scentihome
Hi Christopher Harrell,
We understand you are missing your order and apologize for any confusion. After reviewing our records, we confirmed that your order was successfully delivered on November 22, 2025.
Please check with neighbors or anyone else in your household, as the package may have been left with them.
I have already sent you a direct message at your phone number with the confirmed delivery details for your order. Please check your private messages so we can assist you better. We will be happy to assist you further. Thank you
Good quality products
I recently purchased a diffuser along with my favorite scent, "Dream On" oil, from Scentihome. When I received my order, I noticed the scent was off and didn't smell quite right.
I reached out to customer service and was fortunate to work with Joy, who was absolutely fantastic. She responded to my inquiry immediately and took swift action to resolve the issue by sending out a replacement "Dream On" oil right away.
The replacement arrived and smells perfect - exactly what I was expecting! I'm so impressed with how quickly and professionally Joy handled my concern. It's refreshing to experience such responsive customer service that actually cares about making things right.
I'll definitely continue shopping with Scentihome knowing they stand behind their products and have such dedicated customer service representatives like Joy.
19 septembre 2025
Avis spontané
Réponse de Scentihome
Thank you so much, Anjanette, for your kind words and support! We’re delighted to know the replacement “Dream On” oil was perfect for you. Your feedback means the world to us and inspires our team to always provide the best service possible. We truly appreciate your trust and look forward to scenting your space again soon!
quick and simply !
15 septembre 2025
Réponse de Scentihome
Thank you so much for taking the time to leave us such a kind review! We’re really glad to hear that your experience was quick and simple. That’s exactly what we aim to deliver for all of our customers. Your support means a lot to us, and we’ll keep working hard to make sure every order is just as smooth and satisfying. Looking forward to serving you again soon!
It was horrible
I am revising my previous review.It is accurate but after posting my review I began receiving the customer service that you expect.
My first review-(It was horrible. It took 3 weeks to get it and it was mislabeled and didnt fit my machine. I received two bottles exactly the same size. One bottle was labeled 50 mL and the other bottle was labeled 120 mL.)
21 août 2025
Réponse de Scentihome
We’re truly sorry for the delay and appreciate your patience. We’ve been in touch directly, and your replacement order has now been delivered. If everything looks good, we’d be grateful if you could update this review. Thank you for supporting
Exceptional quality
23 mai 2022
Réponse de Scentihome
Thank you so much for this wonderful 5-star rating!
We are thrilled that you found the quality to be exceptional. Maintaining high standards is our top priority, and your feedback validates all our efforts.
We truly appreciate your support!
Amazing candles that smell exactly like…
Amazing candles that smell exactly like the real perfume! Make my whole room smell gorgeous and look so nice! Highly recommend! X
30 mars 2022
Avis spontané
Réponse de Scentihome
Thank you so much for this incredible 5-star review!
We are absolutely delighted to hear that our candles smell exactly like the real perfume and make your whole room feel gorgeous! Achieving a true and beautiful fragrance, while ensuring the look is nice, is always our goal. We truly appreciate your high recommendation and support!
Réponse de Scentihome
Thank you so much for the wonderful 5-star review!
We are thrilled that you found the product smells absolutely amazing! We're also glad to hear that it came very quick! We always strive to get orders out as fast as possible.
Your feedback means a lot to us. We appreciate your support!
Réponse de Scentihome
Absolutely amazing to hear! Thank you so much for this wonderful 5-star rating. We're thrilled that you had a great experience!
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