Scottish Friendly Avis 

This is easy to access with opportunities to manage your plans.

It was easy and simple to complete but I did not receive the reward as promised to a new member .

Very easy app to upload. Everything is explained very well . Given choices but no pressure

phoned up to make withdrawal on Friday as had emergency regarding cash, was told to call back on Monday and would get cash put through instantly , called back on monday and was told the cash would be in bank in next few hours, no cash arrived so called on Tuesday morning to be told the payment wouldnt go through until tomorrow , cancelled account and made complaint still waiting on the cash now , do not put your cash in scottish friendly be easier putting in an easy access savings account as you get paid straight away, have been told 3 different stories by 3 members of the staff , just not good enough for a company that size.
Now after cancelling account, they still took my direct debit payment on the 24th of August on the phone just now trying to get my payment back more unnecessary hassle.

I've been a loyal customer of Scottish Friendly for 10 years or more.

I've held a number of products. Very soon a 10 year bond I hold matures. I've had an estimate of it's value in a 'maturity pack' in app.

In the maturity pack it says I will be sent in the post options 1,2 and 3 ie what to do when my Scottish Bond matures. I need to say which option I want and then send my option back in a stamp addressed envelope to Scottish Friendly.

I have not received my maturity options in the post.

I have just spent 1 hour and 50 minutes on the phone to Scottish Friendly and unfortunately the member of staff did not understand what I needed. I've been emailed everything apart from the form I need.

I have sent a complaint in. I just need a member of staff at Scottish Friendly to help me who has experience of 10 year bonds.

Love this investment account, very easy to use, good insights, and easy management.

Just love the app and Scottish friendly are the best

Terrible customer service or lack thereof. They offer a benefits scheme but outsource it. The Vectis Card App doesn’t work. There’s no way to get it!!!! No chance of any help from anyone about that! Would not recommend.

Nicola who took my call was absolutely brilliant

I was hoping to try and access my child trust fund but wasn’t sure how to go about it. I phoned up and spoke to a lady named Catherine who was brilliant and got me through it step by step. She made it very simple and was very patient as well as friendly. Super service and won’t hesitate to use again, massive thanks to Catherine

Good company, good app

Simple request handled efficiently and without quibble. Very happy customer.

Fantastic customer service and always has been since I started many years ago, friendly, helpful and always answer the phones quickly.

Oh my word what a fantastic,polite,patient adviser. I had so much trouble in getting back into my account, but I was helped with dignity and courtesy thank you so much

The man who picked up was very helpful and very quick he awnsered immediately I am very greatfull for his help amazing !

Completing application constantly glitching. Won’t accept email address saying it’s not valid.
Said technical team will look into issue. Second time of trying to apply online for an ISA!

Charlie dealt with my enquiry quickly and clearly & resolved my request.

Amazing customer service and was very friendly and helpful throughout the steps I requested

Delay in account set up, and delay in trying to add investment to my account, a period of about 7 months in total lost, which to me becomes a pointless investment, so I transferred out. This cost me £50 early exit fee as well. Customer service does not respond quickly to emails, sometimes up to week after original query. The response is often a terse one and dismissive. Calling direct seems to go to a different department and nothing seems interlinked. Not good enough! Incidentally the new provider that I moved to, handled the transfer and deposits in a matter of minutes.

What a lovely helpful young man. Explained everything in detail and gave me extra information and even contact numbers so I could complete all the necessary forms. Couldn’t have asked for better service Thankyou so much for making things so easy for me