screenaway.com.au Avis 

We have had our blockout blinds for 6 years and 1 of them have now developed a broken string on 1 side rendering it unserviceable. I am in South Australia and spoke with a customer service person about the issue, she put onto the internet to fill in their service form, which I did on Tuesday. It said they would get back to me within 3 day from the service department. Not heard anything yet, just made a phone call and you never know they could get back to me, it is obvious they only want to install new blinds. Come on ScreenAway at least show some interest in your products. No feedback for my issue as yet

The product is Good - The comeback for additional payment - Not!
The product is good. Salesperson via FaceBook inquiry. Came out to the home to quote..
1st Quote was well over $1,000. Then, I asked for a better price, which was well under $1,000.
Same Product = Happy Days.
There was a massive Delay in supply, but in my role as Nat & Int'l Marketing / Sales & Manufacturing, I understood.
It was installed, and I and others were happy with the product.

Then downhill... Relentless e-mails, phone, and messages to pay an additional 50% of the cost as their finance has misplaced payment details. (Even though this was sent (to me) showing 'Paid in Full'. I sent it back to them, but they denied receiving the amount.)

After a daily onslaught, I gave in (on the advice of my new friends/neighbors who are also building a new house).

Rather know now how the transaction may eventuate now than later undertaking 10's of window screens (in progress) with another property in 12 months. All of which Screenaway was going to receive this business, as I told them due to the product being great.

The way to extract additional funds... not so great..

Buyer beware.... my soon-to-be neighbors sure are!

Worst company ! Been waiting for my blinds to be installed since 2021. Bad communication between installer and office. I ordered 6 blinds. 1 was installed correctly, 3 incorrectly and still currently waiting on 2 to be installed. Have sent numerous emails and msgs to the office which they never answer any questions. They just simply dismiss my concerns. Such a rude and unprofessional company. Have heard from alot of others who have had really bad experiences. Such a shame because the good blind that I have is amazing just a headache trying to get them to fix my others. So overall the product itself if done correctly is great and true to their advertising. But a massive thumbs down to the company, installers and communication!

It was a really easy process… the sales person came, gave us a quote. Told us it was going to be up to 10 weeks. By week 4 they were installed and they look great. Pitch black, excellent for the kids rooms.

Only gave 3 stars because of the product and the installer (who was the most pleasent part of the experience). Signed the overpriced contract on 18/01/23 and just installed today. Had to prompt them to get the check measure (a joke) done (2 week delay). No communication from the "service team" until I asked (05/03/2023) when installation was to take place. First booked installation (14/03/2023) did not take place because installer had to go home sick (again I had to ask when he didnt turn up). As I say installation took place today and although overpriced, am happy with the product. Thanks to Warren (installer)

These guys are a BIG SCAM.

They take your advance and then threaten you to pay penalties for things that you don't even know. They don't even have a office or a showroom for their product. They come to you with some samples which aren't manufactured by them and provide a very minimal quote to get the advance.