Ordered custom shutter blinds that did not match dimensions provided. I requested blinds to fit 1500x1200 window and received 1500 x1165 leaving a significant gap at the top that meant we have not bee... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordered 2 x Night Day Thermal Duo blinds. Within the first few uses, the cords in both blinds became knotted and tangled and the blinds are currently unusable. I have contacted BlindsOnline by phone a... Voir plus
L'entreprise a répondu
Finally a company worth raving about. Absolutely fabulous in every aspect. We used Blinds online throughout our entire home and the service was above excellent. They offered so much help choosing... Voir plus
L'entreprise a répondu
My husband and I moved into our new house in Sep 2025 and needed a quote on some new blinds. Our lovely friend Ellie from Tuiss Blinds went above and beyond in helping us. The process was so easy, spe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de rideaux et stores
- Fournisseur et fabricant de rideaux
- Magasin de garnitures de portes et fenêtres
Informations provenant de diverses sources externes
Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
Coordonnées de contact
Vesper Drive 54-60, 3805, Narre Warren, Australie
- blindsonline.com.au
2,9
Moyen
74 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Blinds Online
Hi Mr Meganoush,
Thank you so much for your 5-star review! We're delighted to hear that your order arrived quickly and that you found the installation and operation so easy.
We really appreciate your support and hope you enjoy your blinds for many years to come. If we can help with anything in the future, please don't hesitate to get in touch.
Have a great day!
Kind regards
Sandra
Do not use Truiss Blinds
I ordered a total of six vertical blinds for windows and doors on 9th May. On 25th May I received a call to say the advertised color I ordered was no longer available. I was sent samples of alternate colors however these were sent to the incorrect postal address so I did not receive them until after I reordered another color. I received my order on 17th May having sent an email asking about when the delivery would arrive. This email was ignored.
When we went to install the blinds we found every single blind was way too short and after checking all the measurements and the order I again contacted Truiss. We also received one too many blind rails. I was asked to take photos of a sample of every blind slat to show the shortfall which I did.
A return email stated that there was no error and once I fitted the blinds they would be fine. After having multiple emails ignored I phoned again on 19th May and was asked to take a photo of one blind slat hanging to show the shortfall which I did. Again I received no response. I phoned again on the morning of 26th June and was assured I would receive an update email on the 26th. No email. I phoned again that afternoon to be assured again that they would follow up with no response forthcoming.
I explained to the four different customer service staff that my husband was scheduled for major surgery and I was trying to get the blinds sorted out beforehand.
This situation has created a considerable amount of stress and upset to an already stressful time. Truiss blinds seems to be a sham company and I would strongly recommend others to not use them. In total I have spoken to four different staff member all of whom have failed to provide any of the promised feedback and assistance.
26 juin 2026
Avis spontané
Réponse de Blinds Online
Hi Elizabeth,
Thank you for taking the time to share your experience. I'm truly sorry to hear about the difficulties you've encountered and the additional stress this has caused, particularly during what sounds like an already challenging time for you and your family.
From what you've described, it's clear we've fallen short in our communication, and I sincerely apologise for the lack of updates you've received. This is not the level of service we strive to provide.
I'd really appreciate the opportunity to personally review your order and ensure this is resolved as quickly as possible. If you could please email your order number and a copy of this review to krisap@blindsonline.com.au, I'll investigate everything that's happened and contact you directly.
Thank you again for bringing this to our attention, and I hope we have the opportunity to make this right.
Kind regards,
Krisa
Defective blinds stopped working within weeks
Purchased electric Roman blinds to restyle my home for sale. They stopped working a couple of weeks later. The motor gets no power. They are stuck in the down position and I’m living in darkness. I called BlindsOnline and was told technical team will come back to me. I told them I’m selling my house and please come back to me urgently as I can’t lift the blinds. No response. I’ve emailed multiple times. I’ve done all troubleshooting and it doesn’t work. I believe now I have been scammed. I will go to the ACCC next to report them if not resolved. Would not recommend. Order AU5982753WB.
15 juin 2026
Avis spontané
Réponse de Blinds Online
Hi loz
It was lovely to speak with you.
I'm pleased we were able to resolve everything for you in the end. Thank you for giving us the opportunity to make things right, and we appreciate your patience while we worked through the issue.
We wish you all the best with the sale of your home.
Kind regards Sandra
I ordered blinds online
I ordered blinds online, however I was not provided with an order number, as the order appears to have been placed under another persons name. (Ruth Yates) As a result, I was unable to make any changes to the order because I did not have the required order details.
After many calls (on hold for considerable amount of and speaking to Buddy who is extremely unhelpful) and emails, I finally spoke to Jean and she advised me once I receive the blinds to return them.
When I did receive the blinds addressed to Ruth Yates (which is NOT me) the colour was a different name as I was informed this is the colour by your workroom.
That is fine but that is not the problem that you are avoiding.
My problem is being avoided by Jean as she state I could return the blinds once I receive them. I was unable to change my colour in the timeframe as I was not given the order number.
I have sent been in contact with the Office of Fair Trading as this as not been address and only the colour the workroom used.
Can someone please response to the actual issue. Thank you
23 mai 2026
Avis spontané
Réponse de Blinds Online
Hi Paula
Thank you for your feedback. I am sorry to hear about the frustration you experienced with your order.
Having reviewed the order, I can see that it was placed online and the details provided were transmitted directly through our system. Unfortunately, once an order has been submitted, we are unable to amend customer details or make changes to the order specifications from our end.
It appears that the contact details associated with the order were updated during the checkout process. In some cases, payment providers such as PayPal can automatically populate the details stored within the account, which then become the details displayed to us within our system.
I can also confirm that an automatic order confirmation email was sent to the email address provided at the time of ordering, which included the order number and a summary of the order details.
In regard to the fabric colour, I can assure you that the correct colour was supplied. Occasionally, our workroom uses a different internal name for a fabric than the name displayed on our website. We would be more than happy to send you a fabric sample for comparison if you would like.
I understand your concerns regarding the difficulties you experienced and appreciate the frustration this has caused. To ensure your concerns are fully addressed, I will arrange for one of our Senior Customer Care Agents to contact you directly to discuss this further.
Kind regards,
Sandra
Ordered custom shutter blinds that did…
Ordered custom shutter blinds that did not match dimensions provided. I requested blinds to fit 1500x1200 window and received 1500 x1165 leaving a significant gap at the top that meant we have not been able to install. I immediately contacted the company who initially responded and then have stopped responding. It’s been month since this was first raised. Super disappointing.
23 mai 2026
Avis spontané
Réponse de Blinds Online
Hi Emily,
Thank you for bringing this to our attention, and I’m very sorry to hear about your experience.
This is simply not good enough, particularly given the time that has passed since you first raised the issue. I completely understand how disappointing and frustrating it must be to receive shutters that don't match the dimensions provided and then not receive the follow-up communication you were expecting.
I have arranged for Jacinta to contact you this morning to discuss the matter and work towards a resolution as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
Sandra
Ordered 2 x Night Day Thermal Duo…
Ordered 2 x Night Day Thermal Duo blinds. Within the first few uses, the cords in both blinds became knotted and tangled and the blinds are currently unusable. I have contacted BlindsOnline by phone and email several times to request a refund. Once, I managed to speak to someone on the phone who said a 'specialist' would get in touch, but I have heard nothing since. Their warranty seems to mean nothing, and if customers cannot effectively contact them in the case of a significant product failure, they are in violation of Australian consumer law. I would never buy from this company again!
20 mai 2026
Avis spontané
Réponse de Blinds Online
Hi Melanie,
Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your Night Day Thermal Duo Blinds and the difficulty you've had obtaining assistance.
This is certainly not the level of product quality or customer service we strive to provide, and we apologise for the frustration this situation has caused.
I would like to personally look into this matter for you and review the history of your contact with us. Could you please provide your order number so that I can investigate further and work towards a resolution?
We appreciate you bringing this to our attention and look forward to hearing from you soon.
Kind regards,
Sandra
Very regretful purchase
I ordered and paid for shutters for my kitchen and bedroom (two windows) as well as a panel blind for my sliding glass loungeroom door on 1st December 2025. I received the panel blind first which I have installed but I'm very unhappy with the quality of the product. The raw edges of the panels are very fragile...... probably won't last very long. About five weeks later the kitchen shutter arrived, also quite poor quality. It has marks on it that I cannot remove. I love the colour (olive green) which is the reason why I ordered from this company in the first place. Again, I can see that I will be replacing it in a couple of years. After several more weeks the white shutters for my bedroom were delivered.... with huge bootmarks all over the ratty boxes. They had been walked on by the couriers and were smashed and unusable. It took about 2 weeks to actually get anyone from customer service to answer my phone calls and when I finally spoke to someone I was told "We will remake them. Just throw the broken ones away". It was April by this time and I had had enough. I made a complaint and was refunded most of my money and have ordered shutters for my bedroom from a company that cares. I regret being lured by Blinds Online's pretty website. I have learned my lesson to be more careful in future when shopping online........... NO, I do not recommend using this company at all.
1 décembre 2025
Avis spontané
Réponse de Blinds Online
Hi Cathryn
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused throughout your order journey.
This is certainly not the level of product quality or service we strive to provide. We understand how frustrating it must have been to experience multiple issues, including damaged products, delivery concerns, and delays in receiving support.
We would appreciate the opportunity to review your order and better understand what occurred. Unfortunately, we are unable to identify your order from this review alone. If you could please contact us directly with your order number, I would be more than happy to personally investigate the matter and discuss your experience with you.
Thank you again for bringing this to our attention, and we hope to have the opportunity to speak with you soon.
Kind regards,
Sandra
I would give zero stars if I could
I would give zero stars if I could. I placed an order for 5 blinds which cost over $1100 They arrived and looked like they were cut by a toddler - the edges were not straight and there were chunks of material missing. They have glued on metal "Tuiss" brand badges which are crooked and have glue leaking out the side of the metal badges. They look awful. I contacted the company to arrange return, they acknowledge my email the same day. I have followed up several times and they have ghosted me. I have lodged a dispute transaction with my bank to try to get my money back.
*Edited after the merchants' reply as I cannot reply directly to it: You are welcome to reply to any of my emails I have sent to sort this out.
26 mai 2026
Avis spontané
Réponse de Blinds Online
Hi Laura,
Thank you for taking the time to allow me to sort out these issues, and again I sincerely apologise for your experience.
I’m glad that we were able to reach a resolution and begin moving things forward for you.
As discussed, I will continue to assist you directly via my personal email to ensure everything is handled smoothly from here.
Thank you again for your patience and understanding.
Have a great day.
Kind regards,
Sandra
Hi Laura,
I’m very sorry to hear about your experience and the condition your blinds arrived in. That’s certainly not the standard we aim for, especially after such a significant purchase.
I would like to personally look into this for you and help get this resolved as quickly as possible. Could you please send through your order number so I can investigate this directly with the team?
I look forward to hearing from you soon.
Kind regards,
Sandra
Ordered a number of blinds
Ordered a number of blinds. Two of them their motors didn't work so I started a support case.
It's been going around in circles for about a month now and now no one replys to emails at all.
Very poor
16 avril 2026
Avis spontané
Réponse de Blinds Online
Hi Tim,
Thank you for your feedback, and I’m really sorry to hear about your experience. This is certainly not the level of service we aim to provide.
I understand how frustrating it must be to deal with faulty motors and delays in getting support. I’d really like to personally look into this for you and get it resolved as quickly as possible.
Could you please share your order number with me? Once I have that, I’ll investigate what’s happened and ensure we get this sorted for you.
Thank you for bringing this to our attention, and I appreciate your patience.
Kind regards,
Sandra
AVOID
AVOID!
Order number NZ3337414OO
Getting the impression they just tell you what you want to hear.
Not only do the take months to produce the blinds they take weeks to deliver. Then had sizing issues where Thor team had incorrectly measured on one of the blinds and didnt allow enough recess on another. After multiple emails and calls following up with their customer service team who don’t seem to know much about the blinds they are selling, the customer service team failed to respond and when they have they have provided conflicting information stating one minute the blinds would be completed and ready to ship over a week ago by their manager, only to be told today that the blinds won’t be completed till another 2 weeks and I’d like revive the blinds in June if I’m lucky.
I’ve also been advised that their manager would call me back on three occasions and no one has.
Not to mention they promised these would be fast tracked .
Don’t waste your time with them.
UPDATE 7.5.26
Sandra replied to this complaint and stated I have the wrong company and they don’t offer measuring services?!!! I 💯 have the correct company and have not stated you did and I have got the correct team and I have been emailing and talking to you over the phone Sandra and you have don’t nothing but caused further confusion. Please provide the complaints procedure
6 mai 2026
Avis spontané
Réponse de Blinds Online
We’re sorry to hear that you remain unhappy with your experience, Angela. However, we would like to clarify a number of statements made in your review, as both our team and I personally have been actively assisting you throughout this process, with regular communication and updates provided right up until yesterday.
As part of your SureSize claim, which was submitted due to incorrect measurements originally provided, we requested multiple times that you provide photos showing the full window recess measurements to ensure the remake blinds were manufactured correctly. The photos supplied only showed the blind measurements, and you advised that you were not prepared to provide any additional photos.
The measurements for your SureSize remake were then confirmed by you prior to the remake order being placed. These measurements were also provided via email and included in your order confirmation.
Once approved, we arranged for the remake to be prioritised and fast-tracked through manufacturing, which was completed within four days.
As previously advised, the extended delivery timeframe was unfortunately due to courier and freight delays outside of our direct control, including ongoing transport disruptions and fuel shortages affecting freight services globally.
In relation to your comments regarding manufacturing, your blinds were not manufactured in China. As previously advised, we are a global company with workrooms located around the world, with the majority of our window furnishings manufactured locally in Melbourne, Australia.
Customer satisfaction is our number one priority at Tuiss, and we take customer feedback seriously. We genuinely want every customer to have a positive shopping experience. Throughout this process, we explored multiple avenues to try and resolve your concerns. We shipped your original order, provided a partial refund after you advised you were unhappy with the Twist2Fit blind widths delivered, remade the blinds to the updated widths you supplied, and fast-tracked the remake through production. In addition, we also provided a full refund.
We genuinely wanted to have the blinds remade and delivered successfully for you. However, as we are a DIY-based company, customers are responsible for calculating and confirming the correct window measurements to ensure the blinds fit appropriately.
At this stage, we do feel we have exhausted all available options to assist and resolve this matter in good faith.
Kind regards,
Sandra
BEWARE SCAM BUSINESS
BEWARE SCAM BUSINESS. Placed an order for a custom made blind and was told it would arrive in 2-3 weeks. The expected delivery date came and went and I sent several emails enquiring where my order was - all went unanswered and one agent even CLOSED my enquiry without responding! I subsequently called and they said my order had not been started in production and they would make further enquires to see why and she never called back! This company is shonky!! Read all the other similar reviews and negative experiences- STAY AWAY FROM THIS BUSINESS
25 mars 2026
Avis spontané
Réponse de Blinds Online
Hi, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially with the delays and lack of communication you’ve described.
This isn’t the level of service we aim to provide.
I’d personally like to look into this for you and understand what’s gone wrong so we can work towards a resolution. Could you please share your order number with me?
Thank you for bringing this to our attention.
Look forward to hearing back from you soon.
Kind regards,
Sandra
Do not buy from Blinds On Line
Do not buy from Blinds On Line. Long delivery, I suspect it's manufactured by a third party factory in China then shipped to AU then on to the customer. The process is long with no insight except just before delivery locally .... eg Blinds On Line received a bunch of blinds from China then locally dispatched.
On arrival the product is poorly packed, lots of plastic. Low quality, and worst is the design and product quality. Its rubbish. The USB Type C charge port is on the rear of the blind !! so you have to remove the blind from the window to charge ! what rubbish.
I have contacted the Blinds On Line Customer "support" Its rubbish like the product. AI driven so you have to force it to put you through to a human, which of corse they dont return the message .... I ended up e-mailing to the std address. They responded and tried to convince me the design was for the charge port in the rear was correct !
So basically the product is badly designed Chinese rubbish with rubbish lead time, rubbish packing and rubbish responce from "customer service"
Do not buy from Blinds On Line
10 avril 2026
Avis spontané
Réponse de Blinds Online
Hi Dudley,
We’re really sorry to read about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify that we are a global company with workrooms located across different regions, which allows us to offer a wide range of made-to-measure products. That said, we’re disappointed to hear that the product and delivery did not meet your expectations.
In regard to the charging port, we understand this may not be the most convenient design for everyone, and we do appreciate your feedback as it helps us continue to improve our products.
We’re also sorry to hear about your experience with our customer service, this is certainly not the level of support we aim to provide.
We’d really like the opportunity to look into this further for you. If you could please provide your order number, we’ll review this in detail and work towards a resolution.
Kind regards,
Sandra
Best Experience!
My husband and I moved into our new house in Sep 2025 and needed a quote on some new blinds. Our lovely friend Ellie from Tuiss Blinds went above and beyond in helping us. The process was so easy, specifically in choosing the styles and colours we wanted, the delivery and installation of the blinds. Overall, we are very happy and 100% satisfied with our amazing blinds. We definitely recommend Tuiss Blinds!
1 septembre 2025
Avis spontané
Réponse de Blinds Online
Thank you so much for your wonderful review, Allison!
We’re absolutely delighted to hear about your experience and how happy you are with your new blinds. Moving into a new home is such an exciting time, so it’s great to know the whole process, from choosing styles and colours through to delivery and installation, felt easy and smooth for you.
A special thank you for your kind words about Ellie as well, we’ll be sure to pass this on to her, she’ll be thrilled!
We truly appreciate your recommendation and support. Enjoy your beautiful new home and blinds!
Have a great afternoon!
Kind regards,
Sandra
DO NOT PURCHASE FROM HERE
DO NOT PURCHASE FROM HERE!
We received damaged and incomplete fixtures as well as fabrics for blinds and curtains that are listed on the website as the same, however arrived two different colours. We were also not provided with enough hooks to hang the curtains.
We are now 3 months into communication with their customer service team with no solution. We were finally offered a full remake, however, when we requested a return and refund due to the above listed issues they then said we could no longer get an exchange but offered a 30% discount to purchase a new set.
An absolute scam. Do not trust them with your money and don’t believe the value for money marketing. It is not worth your time, energy or your wallet.
10 avril 2026
Avis spontané
Réponse de Blinds Online
Hi Beth,
Thank you for your feedback, we’re sorry to hear you feel this way about your experience.
We’d like to clarify a few points for transparency. Your order was reviewed in detail by our team, and all items were manufactured correctly to the specifications selected at the time of purchase.
The fabrics chosen are from different product ranges, which is reflected in their names and product listings online. As noted on our website, imagery is CGI-generated and can vary slightly in appearance depending on screen settings, which is why we offer free samples to help customers confidently compare colours and textures prior to ordering.
In regard to installation, the sheers supplied are designed to be installed in an S-fold (wave) style directly beneath the track. If not installed as per the provided instructions, the final appearance and functionality may differ from what is intended.
While we have not identified any manufacturing faults with your order, we have remained committed to assisting you throughout this process. As part of this, we offered a full remake initially, and more recently, a 30% goodwill discount toward a replacement product should you wish to explore an alternative option.
We understand this situation has been frustrating, and we remain here to help should you wish to move forward with a solution.
We understand this situation has been frustrating, and Krisa will continue to work with you directly to find a suitable resolution.
Kind regards,
Sandra
Beautiful White Shutters
Bought the white Charlestone shutters and they look great, no complaints. They took about a month to arrive, which is what was advertised. They also offer some shutters with shorter delivery times, but they are a bit more expensive than the Charlestone ones.
4 mars 2026
Avis spontané
Réponse de Blinds Online
Thanks so much for your 5-star review!
We’re really glad to hear you’re happy with your Charleston white shutters, they’re a fantastic choice (I actually have this colour myself, so I know how great they look!). It’s also great to hear the delivery timeframe matched what was advertised, as we always aim to be clear and upfront about this.
You’re absolutely right, we do offer faster delivery options for those needing a quicker turnaround, and we appreciate you pointing that out for others.
Thanks again for your support, and we hope you enjoy your new shutters for years to come!
Have an awesome day!
Kind regards,
Sandra
Next day roller blinds: great product
Bought a next day dispatch roller blind during their easter sale and it arrived in 2.5 days. I was concerned about potential quality issues given the short delivery time, but product looks very high quality. Impressive
5 avril 2026
Avis spontané
Réponse de Blinds Online
Hi Ian,
Thanks so much for your kind words! We’re really glad to hear your roller blind arrived quickly and exceeded your expectations in both delivery and quality.
We work hard to balance fast dispatch with high standards, so it’s great to know that came through in your experience.
Enjoy your new blinds, and we hope to help you again in the future!
Kind regards,
Sandra
Great Quality & Support
Great products and customer service team. I ordered from Blindsonline some next day roller blinds and i'm very satisfied with the result. Product was dispatched in a day as advertised and then got it the following day. I had some doubts prior to installing them, but Sandie from customer service team was very helpful. Would recommend the company.
16 mars 2026
Avis spontané
Réponse de Blinds Online
Hi Fede,
Thank you so much for your lovely feedback! We're so glad to hear you're happy with your roller blinds and that everything arrived quickly as promised.
It’s especially great to know our team could assist you ahead of installation and make the process smoother, we’re always here to help 😊
We really appreciate your recommendation and support. If you ever need anything else, please don’t hesitate to reach out!
Have a great afternoon.
Thanks again,
Sandi
Great Products and Service
Great Customer Service and products. I have been using Tuiss for some time now and never been disappointed. Especially love my Roman Blinds!
31 mars 2026
Avis spontané
Réponse de Blinds Online
Hi there,
Thank you so much for your wonderful review! We're so pleased to hear you've had such a positive experience with both our products and customer service over time.
It’s especially great to know you’re loving your Roman blinds, they’re a favourite for a reason!
We truly appreciate your continued support and loyalty. If there’s ever anything we can help with, we’re always here for you.
Have an awesome day!
Kind regards
Sandra
Faulty hardware and poor support
I ordered six blinds from Blinds Online — including from their Express Range due to time sensitivity — and the experience has been extremely disappointing.
Product Issues
• The supplied brackets were inconsistent in depth, with some protruding around 15 mm further than others.
• The brackets have a bulge/lip at the bottom, which means they cannot be mounted flush when installing multiple blinds side‑by‑side. This creates a 2 mm offset per bracket, causing blinds to misalign even though the blinds themselves were manufactured at the correct width. There is no reference to this on their website when measuring blinds that will be hung next to each other.
• One bracket was physically defective — not straight, and able to lift on one side when pressed down.
Pictures were provided in my email to support.
These are hardware and manufacturing issues, not installation errors.
Service Issues
Despite calling three times and emailing four times, I received no meaningful response. The only reply I did get was a generic message about recess‑fit depth, which had nothing to do with the issues I raised.
After that, no follow‑up at all — even after clearly outlining the problems and requesting escalation.
Overall
The combination of faulty hardware and poor customer service has made this a frustrating experience. I chose the Express Range specifically to avoid delays, but the lack of support has caused more delay than the standard range would have.
At this point, I cannot recommend Blinds Online based on my experience.
8 mars 2026
Avis spontané
Réponse de Blinds Online
Good morning Ewan,
Thank you for your review and your time on the phone last week.
As discussed, as soon as you have your updated measurements, please let us know and we will get this all resolved for you right away.
Kind regards,
Sandra
Horrific product that arrived broken
I have been told to delete this review in order to get a refund. I have offered to edit the post and I will delete it once a full refund is issued. Blinds online are currently arranging to collect my order and will issue a refund.
Horrific product that arrived broken. The customer service is atrocious!!! Biggest problem waste of money!! Do NOT purchase from this company!!!
Reply.
I cannot write a new post. I have emailed again, this time requesting a refund. These blinds are beyond useless!
Update.
Still waiting for a refund and for them to collect their broken blinds. All empty promises from blinds online. 0/10 for customer service.
Reply 17/4:
I was never contacted to arrange collection before. So of course they were unable to. The blinds have been boxed up ready to collect for well over a month.
Update 21/4:
Faulty blinds were arrange to be collected (finally). The freight company did not collect them. I was told they would have cardboard for the blind I could not acquire a box for. This was false. They collected nothing and the boxes have now been rained on. Still no refund. I’ve spoken to multiple people at this company over several months. Empty promises and NO action. I spent over $1k on blinds that arrived broken and for the pleasure I get the headache of trying to deal with their “customer service” team. Do NOT buy from this company. They’ll sell you a faulty product and make it impossible to get a refund.
1 octobre 2025
Avis spontané
Réponse de Blinds Online
Hi Natalie,
Apologies for the delay and the frustration this has caused. I’ve checked the details regarding the pickup, and after following up with the freight company, it appears the previous collection attempt was unsuccessful.
As I have mention in the our email coronspondance,I’ve now re-arranged the pickup for you and have sent an email with all the updated details. Please let me know if you have any trouble locating this or if there’s anything further I can assist with.
Regards, Sandra
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