Blinds Online Avis 

Honestly could not be happier with my experience with Tuiss Blinds Online. The whole process was really easy from start to finish. Measuring guides were clear, ordering was simple, and delivery was quicker than expected.

The quality honestly exceeded my expectations. Everything fit perfectly, looks great, and feels really well made. Installation was straightforward and so quick too which made it even better!

Customer service was also amazing, really friendly and quick to help with any questions I had.

Would definitely recommend if you are looking for good quality blinds without the stress!

The level of customer service was so professional and exemplified a nature of going over beyond for the customer. The quality of service was amazing. I am proud to have purchased great quality blinds from a place that values their customers. Highly recommended and will always remain loyal to the company

Thank you Tuiss blinds

I have an issue with faulty blinds, width shrinkage. this company has not responded after 3 requests. beware people

(1) Misleading advertising.
Their website asked the customer to enter the desired length and width of the blind, to the nearest mm, and stated that the blind came in a minimum length of 400mm. Yet, inconsistently, the buried 'fine print' said that there were only five set lengths, starting at 1200mm. I wonder how many other customers have carefully measured and entered their length size, at or above the stated minimum (400mm), only to receive a blind up to three times as long (1200 mm)?

(2) Poor customer service
When I pointed out that their website was confusing, they just ignored me.

I ordered a made-to-measure recess blind from Tuiss Blinds Online NZ. (I double checked the website before doing this review so I know I am reviewing the right company)

The blind supplied is too short and cannot be installed correctly. I provided 13 clear photos showing the issue, including measurements, and have followed up with multiple emails and phone calls.

Instead of resolving the functional problem, the response has focused on measurement debate rather than addressing the fact the blind does not install or tension properly.

Based on my experience, I would not recommend ordering from this company. The process has been frustrating and unnecessarily drawn out.

I am now seeking a refund under the Consumer Guarantees Act.

Note: Although marketed as a NZ business, the company operates from Australia, which has made resolution more difficult.

It's just about their online/phone service, which is so bad! We have a broken part, covered by warranty, call the number 1300 761 179 Hi I'm Buddy, virtual assistance how can I help you today? Tell him what you want and he says I'll connect you with an agent - says you are 5th in the queue every time and then says, do you want a call back? Press 1, callback does not come! I've been on hold now for 50.56 minutes and got sick of waiting so have hung up. How hard is it?

Would not recommend, the retractable flyscreen had a weak plastic lower bar, which had flimsy and difficult to secure plastic clips holding it down which have to be used every time you raise or lower the flyscreen. I spent 40 min on the phone waiting to speak to them, then emailed them on 9/2 and 16/2, still no reply other than auto acknowledgement. I have asked for a refund and return it but I still hear nothing, amazing lack of customer contact and very disappointing. I went there as I have previously bought blinds there which were good, and customer service was good then too but guess things change over time.Update 26/2. I’ve now received a full refund from Tuiss so I’m please to advise this is now resolved.

WARNING DO NOT BUY FROM TUISS BLINDS ONLINE !!!!

Sandra the manager is very good and experienced at wasting your time and taking your money without delivering what you ordered!

The blind delivered did not meet reasonable expectations. Despite having all the correct information needed to fix the issue, the company has repeatedly delayed, deflected responsibility, and avoided providing a proper resolution.

Instead, they offered a token “goodwill discount” to reorder — effectively asking me to pay again to correct their mistake. Communication has been slow, evasive, and feels deliberately drawn out.

This has been a frustrating and time-wasting experience. If you value honesty, accountability, and genuine customer service, I strongly recommend avoiding this company at all costs!!

I am trying to reach customer support to help me with my order and I have been on hold for over an hour now- sae goes for their chat online. There is no one there.

I ordered 6 blinds from Blinds Online Australia and 2 arrived faulty.

My emails went completely unanswered. I had to wait on hold for over an hour, only to get disconnected, and only got through on the third attempt. The customer service agent was unfriendly and didn’t seem to feel an apology was necessary because replacements were being arranged.

I was told a new motor for the electric blind would be couriered out.. a week later it hadn’t arrived. When I called again (after another long hold), I was told the new motor hadn’t actually been ordered. I’m also still waiting on the second faulty blind to be resent.

Very disappointing experience, with no genuine apology or acknowledgment of the inconvenience caused.

Ordering through Blindsonline.com.au was initially easy. I ordered three blinds sized 1800 x 600 mm and one blind sized 600 x 600 mm, and felt confident proceeding due to their advertised size guarantee.

Unfortunately, after delivery and installation, I discovered that the 600 x 600 mm blind was incorrect. Instead, they supplied a 900 x 600 mm blind, which is clearly the wrong width and unusable.

What followed was an extremely frustrating and unreasonable process. Rather than resolving an obvious sizing error, customer service repeatedly requested multiple photos, focusing on trying to verify the length of the blind instead of addressing the actual issue — the incorrect width. This felt like a deliberate delay tactic rather than a genuine attempt to resolve the problem.

Despite clear explanations, the issue has dragged on unnecessarily, costing me time and effort for an error that was not mine. The customer service response has been poor, dismissive, and inflexible.

Very disappointing experience. I would not rely on their size guarantee and would strongly caution others before ordering. Based on my experience, I recommend staying away from this business.

Few hiccups however finally sorted.

Blinds online was such a perfect fit for our new home, the styles, colours and the convenience was perfect! Their service is top tier and won’t be going elsewhere where for our blinds and sheers again 🤌🏼

I ordered 4 sets of custom blinds. Only 1 showed up, even though all blinds say they were dispatched and have the same tracking number.

The 1 blind i did receive is the incorrect size. I've submitted 2 support tickets, called numerous times and cannot reach anyone! Currently sitting on hold and i'm at over an hour wait time.

My first support ticket I lodged over 10 days ago, and have received DAILY marketing wanting me to buy more blinds... then today get asked to submit a review about their handling of my support ticket... which they haven't yet responded to,

Blinds online have sent the incorrect blind and I've not been able to get anyone from the company to respond to my emails and you can sit on the phone waiting for hours. They look very professional upfront, but their follow up service is non-existent. Very disappointed

We’ve fitted our entire home with electric blinds and sheers and they have completely transformed the space. They look absolutely stunning and we constantly receive compliments on them. The quality is incredible and we still can’t believe we managed to install them ourselves!

Ordered panel blinds. First no printed instructions, had to enter order no on website before I could get instructions. Then one of the hanger things came out and a plastic clip broke when it hit the floor. We have a large blind and the screws used to clip the 2 pieces together are very cheap and I burred one trying to tighten it. I'm happy with the actual blinds but the clips and fastenings are very cheap. For what I paid i expected better quality and printed instructions. Would not purchase again.

Everything was made easy by Tuiss DIY Blinds - from the measuring, the online ordering and the installing. Couldn’t be happier with how our shutters look. Wish we’d done it sooner!

I have ordered blinds/curtains for 5 spaces from Tuis Blinds Online and each and everytime they have exceeded my expectations. The time is faster than expected, the fabric options are endless, the quality of the products is unbelievable and hard to believe how affordable considering the quality, and the ease of installation is insane! I want to keep working through every space in our house until we are 100% blinds online! Can’t recommend enough!

FYI I have 5 electric Roman blinds (3 spaces), 2 outdoor electric blinds (1 space), and 1 set of sheers and blockouts (1 space). They are all amazing!

I have had many orders from blinds online arrive and I’m sooo thrilled with all of our orders! I especially love my S fold curtains! They are such amazing quality and we recently installed outdoor electric blinds and loveeee them! The quality is amazing and everything works beautifully! Will be ordering again!