Screwfix Avis 

I ordered and paid for 4 brass water fittings on Friday I went in Sunday to collect was told only 2 were in stock until the 20th now I’m only off on Saturday to do bits around the house had all ready to go and then no fittings is ridiculous carry on I should have been told they were out of stock when I was buying them won’t be getting my money again now they’re paid for 2 fittings I won’t be getting never again

I was in the process of buying a €680 SDS drill and was asked if I wanted to set up an account but I declined. The employee refused to take no as an answer. I was asked again, then again then another employee got involved and asked again.
In the end I just left without making the purchase. Can you not just take the money and hand over the item like everywhere else?
Blackpool, Cork.

Really helpful staff.

I discovered today that there is no support for Forged Steel products. I managed to break the aluminium cutter stop of the loppers. It split being not very strong.
I was informed by the helpful staff that these Forged Steel products are made by Screwfix and there are no spare parts to be had. So, bin the loppers and re-buy them from a reputable company that supports its products. Forged Steel???

Received excellent service. The lad helped me choose the correct lock. Screwfix (Oldbury)

Very knowledgable staff especially compared to competitors. Competitively priced, great range. I've waited longer than expected for deliveries, just go to the brick and mortar shop instead.

What's the point in leaving a review for it not to be published as it didn't meet their criteria. Nothing offensive or stupid in the review. One star rating for a product that was bought as it was mixed in the bag. "Collected glands but never checked package before I left shop. Bag already opened and resealed with tape. Two different glands in the bag. Obviously a return by another customer. As only a quick DIY job and only needed one of them, lucky for me one fitted and worked" Cannot publish what they don't like seems to be the solution.

Great company lots of choice and helpful staff in store

I have been buying a lot of tools recently from Screwfix. Very disappointed with the company as they state they will price match or refund the difference. I was recently in the little Island store in Cork. I was looking to purchase a dewalt colated screw gun.I informed the staff member they charged €508 for this item and chadwicks were charging €330 for the same item which showed to be in stock. she informed me she would not be able to price match. As she may get in trouble.I returned again today to buy other items. I Casually mentioned it to the same person again as she was serving me. and she completely ignored me .No satisfactory explanation .Completely disappointed.

Ordered 1 box of screws and 3 days later still not ready for collection. The service from screwfix is appalling. This is why I very seldom order from these.

Bought electric chain saw with a two year guarntee.Bought it in May 23 only got to Roscommon Screwfix to-day .The chain keeps falling off but I was told it looked used and if I hadnt filled in the paper work the guarntee had lapsed
Desperate poor service/backup

Took details of my cordless grass strimmer to the Merthyr Tydfil store!
Despite this they gave me 2.4 striimer line instead of 1.6!
Got Home and discovered error!
Most annoying, however NICOLE in Customer Service dealt with my complaint very professionally and gave me £20 credit for my next purchase!
Very pleased, perhaps in future the Merthyr branch will be more attentive to Cystmers orders!

Shopped with screwfix over the past 3 years, Dundalk and now mainly the Drogheda store. Great service and helpful friendly staff that go above and beyond. The online catalogue is handy to use with loads of choice and good prices. Iv had faulty products and they exchanged without any hassle. Never had any issue with screwfix highly recommend

Wish I’d read the reviews first. Awful company to deal with. Unbelievably complicated to order something and couldn’t end up making the purchase yet they took €769 from my credit card and then said they couldn’t refund until they shipped the product from the UK to Ireland and it landed in the store and will take 7-10 days to refund. Never again. Avoid at all cost!

My father required another holder for his shower head both of us are unable to drive. We ordered a holder online as the store didn’t show one in stock. The email I received stated it should arrive in store the following day . Also don’t go into the store until you get a text that it’s arrived for collection. After two days no text ? I have to walk 6.5 to collect it so I’d chase it up online. I clicked on the live chat and I was told it had already arrived. The person Christopher said they had a computer problem so unable to text. My response was well I actually am customer facing and I use a phone to update them. So in all disappointed as usually a good brand !! I was asked to review Screwfix by themselves but was denied as it was a positive review!! That shows you they only post positive reviews.

I spent €1200 on a de Walt power tool kit. The drill went faulty which can happen.
Their solution was to give back the whole kit and wait for a replacement so I couldn’t work for the week as I explained or buy a whole new kit and use that while they replaced the other kit.
Ridiculous solutions and really poor customer service

Great place staff are brilliant 👏

I should have checked the ratings before buying from screwfix. Over 50% 1 star rating …

My item never reached me, I emailed and send a FB message which they did reply eventually on messenger but the courier company that I reached out later was quicker to respond and gave me an update.

And when I did hear from Screwfix… they still didn’t know what happened to the consignment pushing it back to the courier. Very poor customer service but quick to take your money. No more buying online from screw fix for me. I don’t trust them. I just hope that they will pay me back and hopefully someone else won’t make the mistake I did buying online from them. Avoid this company.

Edited Update: I was told that as soon as they get the item back from the courier only then I will get the refund, but this has nothing to do with me and its between screwfix and the courier. How is that fair to the consumer?

Edit Update: After me being a bit of a nuisance to the company, I received this reply. So I’m glad I will be getting my money back after kicking a fuss.

“We normally require the item back before we can issue a refund. However, on this occasion, I will issue a refund now back to your card. Please be advised that your bank may take 3-5 working days to process this before the funds show back in your account. - Alice”

Very poor service and store is badly laid out

Today morning I bought dewalt grinder in store Dublin 12 , I pay 271€ and few hrs later when I check my bank account the show me Screwfix take 327€ , how is possible they to frauds like this and the told me it’s problem with system and now they don’t know what to do 🙈…. So my advise to other customers don’t pay by card , only cash