Seamless.AI Avis 

I had a really bad experience with Seamless.AI. Their contract is sneaky and unfair. Here's the deal:

• 60-Day Written Notice to Cancel: You have to tell them in writing, 60 days before your subscription renews, if you want to cancel. That's two whole months and an absurdly long time, especially when it is not a common industry practice for subscription services today. It's like they designed it so you miss taking note so you get stuck paying for another year.

• No Flexibility: Once you're in, it's like you're glued to their service. Want out? Better have your calendar marked way ahead because if you miss that 60-day window, you're paying for another year whether you like the service or not.

• Customer Support? Forget about it. When you try to cancel because you missed the notice period, they're no help. They just point you back to the contract, with no flexibiity.

The service? Nothing special, but that's not even the point. The real problem is their contract. In my opinion, it's designed to trick you into staying longer than you want, not because you love the product but because you missed their cancellation deadline.

My advice? Skip Seamless.AI. There are better options out there that won't trap you with these ridiculous terms.

Beware of Shady Auto-Renewals and Terrible Customer Service!

I had a terrible experience with Seamless.AI. The product did not live up to the hype—outdated data, poor functionality, and overall not worth the cost. On top of that, they sneakily auto-renew subscriptions without clear warnings. Trying to cancel was a nightmare. Customer service was unhelpful and dismissive, making it nearly impossible to resolve the issue. I felt completely scammed. Avoid this company at all costs!

I'm a marketing manager and have never left a negative review. As in, ever. Seamless did not have good data, so my team upgraded to a better product. We tried to cancel but found ourselves jumping through so many tedious loopholes just to figure out how to cancel. FInally we did figure it out, three weeks before the annual renewal. We were notified that we didn't give TWO MONTHS of notice and they would not allow us to cancel. They asked us to pay for the full 12 months at $150 per month-- $1,800 for nothing, even though we canceled three weeks before the renewal. Who has a 2 month policy? I have never ever heard of that. I complained to customer service and never heard back. Then I got a call from collections. Unreal. I forwarded it to customer service and said, "I have not heard from you regarding my complaint below and am now getting sent to collections. Is this how you handle these complaints?" They still did not respond. Collections said they would accept 80% of the annual total. I refused on principal and am looking into options.

I subscribed to this scumbag company and was recently charged $2,600 for an annual renewal without prior notification. I asked for the funds to be refunded as I have not logged into my account in six months and was recently on paternity leave. I will say that canceling the subscription slipped my mind, obviously. But as I saw a notice that they tried to charge my account, which my bank declined. I asked them to Cancel the subscription and to not recharge or attempt to recharge my account.

Despite multiple attempts to cancel and prevent the charge, the company continued to attempt billing my account over a dozen times within a week. As I was in the dizziness of being on leave and juggling life, I forgot to cancel my card because of this company, I guess that was my mistake.

This company engages in clear predatory practices and lacks transparency in their billing and cancellation processes.

I hope that the FTC and BBB reviews the practices of this company. As I have surly submitted complaints to both.

BUYER BEWARE! ********* This is the Largest "Red Flag" I could give to help prevent you from getting scammed from this company as we were!
This company is everything but honorable, and they seem to go through staff rapidly! It all started with a Demo that the salesman stopped working for them so as a last-minute exchange, the Sales Manager "Ahmed Elmogahzy," got on the call and delivered a great presentation and sold me on his promise that I would get personal care and attention to learn the program and he even gave me his mobile which definitely sold me. I told Ahmed I would only Signup and would agree to Prepay the whole year if they deactivated the Auto-Renewal which he said he removed from our account. (He didn't because, I literally just had to cancel a Credit Card for FRAUD as a result of Seamless attempting to charge me for another year. (NOT ON MY WATCH!) From the beginning... everything went downhill! I wasn't able to ever get in touch with the company for support, and when I tried using it, it didn't perform nearly as well as the Demo and sometimes NOT AT ALL.
I did believe that in a whole years time I would be able to recoup our investment; however, that didn't prove to be true at all. I even recalled the sales manager Ahmed 9 months in on his mobile and told him about the bad experience I was having and that I really just needed some support. He informed me that he is no longer with the company but would call their support team and have them get back to me. I never received a call

My medium-sized marketing & advertising agency had an extremely disappointing experience with SeamlessAI.

First of all, the software was cumbersome and far inferior in delivering quality leads compared to several of the other software applications we tried out. Specifically, our sales team repeatedly mentioned that the majority of the lead contact information SeemlessAI provided was not accurate and that our emails were getting rejected! We tested out SeemlessAI software for 30 days and it failed to meet our sales team’s expectations both in functionality and reliability.

Secondly, and far worse is the bullying tactics that SeemlessAI launched against us as we simply wanted to discontinue our trial with them. They insisted that our agency had a long-term contract in place when, in reality, a junior sales member from our team only signed up for a trial.

Despite multiple attempts to resolve the issue, including paying for an extra month we weren't going to use, we were then forced to submit a formal Cease & Desist notice from our legal counsel. Yet, to this day, SeemlessAI continues to make unauthorized billing attempts, which is why I must share our awful experience with this third-rate software company.

SeemlessAI’s behavior is both unacceptable and unethical. Potential customers should think twice before engaging with a company that demonstrates such disregard for professional ethics and sells such problematic software. Proceed with caution.

Seemless.ai has a great sales engine, an ok product, and terrible customer service. I've been a customer for a little over a year. During that time, I received many calls and emails to ask if I wanted to upgrade my service and pushing promotion after promotion on me. I tried to use the product a number of times; however, it wasn't able to do the things I wanted it to do. I chatted with them a few times to get their feedback and guidance but the answer was usually, "the product can't do that" (like when I wanted to look a person up by their email address). At the end of the first year, I got charged the second year fee. I called to let them know I'd like to cancel because the product wouldn't do what I wanted. It took many calls, emails, messages on their help function to get my account rep Henry to call me back. It was about 2 months before Henry would give me a straight answer. He said that since I was past the 60-day notice period to cancel my subscription that I could not cancel. I asked to speak with his supervisor and they have been radio silent. The way they do business is to trap you into a product that is marginally useful with inflexible cancellation terms. Beware

This company provides terrible customer service, they over charge, and continue billing you after you've canceled.

Seamless had tons of dead emails in the lists we obtian3d with their software. We decided not to renew. Little did we know, their contract said that we have to give a 60 day notice of cancellation which is completely stupid and unheard of. On top of that, you won't know that the price increases at renewal and they do not show you this so you wouldn't be able to cancel in that time frame they give you. Read the reviews on Reddit, people are complaining about their shady practices. I showed them their contract was null and void and they threatened collections. I just received an email from collections today. They won't see a dime. Our lawyer laughed at the contract and said it looks like Chat GPT wrote it. Don't waste your money with these people. They will be out of business soon due to their business practices. The bad reviews are stacking up quickly

DO NOT USE SEAMLESS!

I really hope I save someone here. I paid for an annual subscription, canceled after 2 months and then they charged me again and don't to give a refund (will dispute with my credit card company once payment is posted). Data is also absolute trash, customer support is rude there are genuinely so many better options out there. 1st time leaving a trustpilot review because seamless is probably the worst company I've ever encountered from the bottom of my heart trust me when I say don't use them.

We tried Seamless AI in 2023. Found the service did not benefit our sales channel. That wasn’t the biggest issue, what I missed in all the legalese and was never told by the sales person Henry, that the onus falls on the client to write to Seamless AI to cancel the service 60 days before or you will automatically be charged for another year. If I would have known that in the beginning I would have never signed with them. Any service provider that has to trick customers into staying should be a red flag for everyone. Buyer beware should be Seamless AI tag line.

Consider this a warning! Seamless AI sales team and customer support team are crooks to the core. They have violated the FTC's ruling design to protect consumers from companies like Seamless AI. I was
approached by a representative of Seamless AI and the sales rep made all kinds of promises just to get a sales. Immediately after sugning up, she ghosted me. I tried using the platform and the data is incredibly bloated with unnecessary details. Within a week, my team doesn't want to use it anymore and I try to cancel and that's when the nightmare began. It took me searching the entire website to realize that they require customers to book a call in order to update my membership.

It took a whole month to get on a call and the customer support refuse my cancellation and was incredibly rude, dismissive and condescending during our the call. It's a month and a few days and they refuse my cancellation, ghosted me completely, and as I'm writing this, they charged me. I file a complaint with the FTC and I'm going to continue to sound the alarm as loud as possible. I wish there was an option for a ZERO STAR!!

PLEASE!!!!! STAY AWAY FROM SEAMLESS AI!!!

They don't offer refunds. You cannot find out the data is crap until you buy up front on an annual plan. Avoid, dont waste your money.

Here is what Seamless AI won't tell you that you wouldn't know to ask

You get 1000 credits a day in data, that's one credit per contact. Sounds like a good deal for the monthly fee. But the reality is, that equates to about 200ish a day if you're lucky because the data is absolute crap. The highest bounce rates of any platform we've ever used.

You can set a confidence score, which we do of about 70% (we need to be about that confident to move data into our CRM) and that means you pay for 1000 records but still, 400-700 of them BOUNCE. But you've still paid for their bad data. And the structure is rigged so you pay for way more than you're getting, in reliable data.

We've tried to address this with their "customer success" team many times but can't get them to care.

I do not understand how this company is still in business.

Horrible Customer Experience

I switched to Seamless.AI after years with ZoomInfo, impressed with the excellent pre-sales support and what the salesperson told me was an "exceptional" deal. However, my overall experience was deeply disappointing on multiple levels.
In my experience, I encountered a 15-20% error rate in contact details (phone numbers, emails, individuals no longer employed). I submitted many corrections or notices to this effect. A critical feature I used with ZoomInfo—searching for people with specific tenures—was absent, making the tool less useful for my needs.
My outreach results were poor: I connected with only 1 person out of every 300-400 outreach attempts, even with proven messaging. When I decided not to renew, I submitted a cancellation request six weeks before my contract ended. Despite copying the CEO, Bornancin, I received no response until I disputed the charges with my credit card company. It was the credit card company that contacted me, not Seamless. I later found out the contract had a two-month cancellation clause, effectively locking me into another year, with no ability to cancel
To make matters worse, a former employee recently signed up for the same package at HALF THE PRICE I paid. Seamless.AI is all about great pre-sales service but offers a mediocre product and terrible customer support.
Be cautious—read the agreement carefully, and if you’re a small business, consider exploring other options.

Best crm on the planet, the boost in productivity is worth every dime

Seamless has predatory pricing terms. The software has a lot of dynamic and useful features and I wish I could offer a better review. Unfortunately, I do agree with the other 1-star reviews here. Be careful before you start an engagement with Seamless.ai

The worst customer service ever! They require me to meet with them to cancel the service and receive a refund. "see I’ve created a ticket for you that will need one additional step to set your account to not renew. We need to setup an account overview meeting to proceed. In that meeting we will discuss what is driving you away from Seamless.AI, any product feedback you might have, review alternative options that may be a better fit for your current business needs, and how we can help you get the maximum ROI out of Seamless.AI with the time remaining on your subscription.

You can schedule your account overview meeting with me at the link below:

Book a meeting with the removed name

Note: Your request to not renew can’t be processed without your account review.

I saw other reviews about the worst experience and I have to say I second all of them. They don't care about their customer - they just want to collect money and move on. We don't use the service, haven't used the service, asked to get out of the contract early - and as a small business owner we are trying to keep the lights on so trying to save as much money - they don't care at all. They said too bad. They actually said "we don't care" in the email. I would stay away. There are a million other tools out there that anyone can use that does the same thing.

By far the worst experience I have ever had trying to buy a simple service like a database. The salesperson was deceptive in his wording, gave me verbal "month to month" agreement, but then sent over an agreement with a 12 month contract. That was 5 days ago. To this day, we still don't have access to the system we paid for. I have a salesperson sitting around doing absolutely nothing who is locked out of his account while Seamless.ai tech support does nothing to help us. They are by far the worst customer service and sales experience I have ever had and I will never use them again. As a high level marketer, who has 25yrs of experience, I recommend a lot of tools to clients I work with. I will never recommend this company again and will only recommend zoom info or some other service that at least answers their damn phone.