interactive investor Avis 399

On the 14 & 15 September I was in contact with Karl and Sam to help me with problems with logging into my ii account and help with my wife's Sipp account.
As my wife and I struggle with the digital world, these gentlemen(with great patience and perseverance and kindness) sorted us out in the most inclusive way.
A big thank you to both!!

Big thanks to HarryC for his patience and time to sort out my personal details on the site as I had tried many times to get update these details before (by the way updating tax details function does not work online!).

I had help today from Chloe J at ii and it was painless, clear and easy to follow. For sure 5*
Thank you so much Chloe

Systems work well. Accounts serviced efficiently. Costs perfectly reasonable. Phone lines are good too - Ryan was particularly helpful to me.

Following a query arising from a Bank Current account switch Theresa Patiently and competently Guided me throughout my frustatoinal attempts to add a new bank card. She is a credit to ii.
Michael

A most sensible, helpful and patient lady, Keely, was able to assist and sort our difficulty in accessing the accounts.
Her calm manner and ability to grasp the problem areas was very refreshing ; so thank you.

After Three years of trying, without success, to transfer a Fund I have spoken to many young people on the phone at ii. It has been incredibly frustrating at times, because there was very little continuity. No one would stick with it. However, Archie Beatson has given me renewed faith in II. He has stuck with my case over the past 24 hours and, fingers crossed, I believe we have success, thanks to him. He is a credit to both himself and Ii and I am most grateful for his help. I hope he gets the credit he deserves for sticking with something that was obviously complex and required joining a number of dots over several departments. Thank you, Archie, it is most appreciated.

Due to a system problem preventing online trading of some government bonds, I had to call ii to execute my first telephone order. Taylor was very helpful at explaining the current issue, and then executed the order for me as requested. A slightly slow process via their back office but she was very efficient and clear.

I have a couple of iI accounts needed information on my Sipp acc ,Dominic from iI very helpful and informative!!!

Matty dealt with my issue yesterday...........his service was excellent - solving my problem efficiently and with great courtesy...........Thank You Very Much

I have just come off the 'phone to ASH of ii. The service was as expected, FIRST RATE. Thank you,ii, for all the years of excellent service.Management, please be generous to Ash when it comes to Christmas bonuses!

Your long time client,David H.

Excellent support from Matty who was very patient answering my questions today, allowing time and helping with various aspects of verification and portfolio management. Thank you

I had problems accessing my account and spoke to Theresa who quickly and efficiently identified the problem and helped me to resolve it .
Theresa was helpful,pleasant and patient.

I had a question on establishing Joint Accounts. I would like to record that Mr Luke Miles, who I dealt with on the issue, provided me with some of the best and fastest responses I’ve received on any secure messaging site. Some of the issues were complicated and involved the rather morbid aspect of death. Mr Miles was enormously understanding and sympathetic and explained both the issues and resolutions in very simple and clear language. I’m grateful for his assistance. My husband and I can now go ahead on some decisions based on his clarifications. He’s a credit to the company.

Had problems accessing my account online and Ash was a great help - knowledgeable and patient . Thanks again .

Had trouble logging in. Ana was most helpful and, following her advice, I was able to sort out the problem. Full marks to her...and my apologies for mistaking her Italian accent for a Spanish one!

I had a number of queries that I required assistance on. Dan Turner helped me through every single query and action using his excellent knowledge to assist.

A perfect example of customer service throughout.

Trainee Candice Rodney helped me today to access my online account with great patience and persevere. She has great potential.

I wasn't able to sell shares in my account. Robert from ii was able to sell them for me.

A bit jaded from dealing with utility companies I
expecting a long wait for the telephone to be answered was pleasantly surprised to get connected quickly to a real human, The issues I was having with some old transferred accounts from other providers I assume were not the usual run of the mill but the operator sami was polite and suitably able to progress matters. Thus far so good.