SEH BAC - Ipswich Avis 62

Our really positive experience of SEH started with a visit to their showroom in Ipswich. From the friendly welcome we received to the professional advice we were offered, the experience was faultless. We were given time and space to consider the range of options we were shown. We were looking for replacement patio and kitchen/diner double glazed doors and finally decided upon what we wanted after hearing about the pro's and con's of the options available.
The survey was arranged quickly and within a few days a detailed survey was carried out by Martin, clearly a very experienced surveyor.
We were kept up to date with the progress of our order by email and specific dates were given for the build and the installation. Communication was good throughout. The first installation date we were offered was not convenient so after making a phone call to the installation department, a convenient alternative date was quickly arranged. The installers arrived within the timescale we were given. We must mention the great people who installed the doors. Affectionally known as the 'half Beatles', John and Paul set about the task of fitting the doors with enthusiasm. Inconvenience was kept to a minimum and the floors and the areas close to the doors were protected with dust sheets and similar covers. Care was taken to minimise any consequential damage and where necessary, very minor 'repairs' were done to a standard ready for decoration.
During installation, the installers noticed one of the hinges had a minor defect. He immediately ordered a replacement which we anticipate will be fitted within the next week.
When John and Paul left, the areas that that had worked in were clean and tidy.
We are very happy with the whole experience and the doors have exceeded our expectations in terms and quality and look. Well done to the SEH team. Our experience has been exceptional, sadly, a rare experience these days.
PS - John and Paul like chocolate biscuits with their coffees!!!!😂

From the moment we entered the showroom to the surveyor coming everything was dealt with amazing.

This is the second time I have used SEH BAC as the service has been excellent both in sales and the fitters. I will definitely have them fit my other windows when funds permit.

All the people involved were very knowledgeable and professional. definitely recommend.

I’m in the process of buying windows from SEH BAC
And so far the experience has been very good
It’s still going through planning as I’m in a conservation area but SEH have taken all the hassle of me doing that which has made things very easy for me
Once the windows have been installed I’ll write an up to date review

Very happy with price and service. Gav H the installer was very efficient, thorough and cheerful. Exactly how customer facing staff should be. A credit to the company.

Helpful from the first discussion when entering the showroom, variety of windows and doors to look at and choose from.

AN absolutely brilliant company to deal with. Extremely reliable and back up their installations 100% even after a number of years.

Guus was a pleasure to deal with. We had many questions and variations to deal with, dealt with patiently and professionally.

Martin listened carefully to our requirements, made helpful suggestions and provided us with a comprehensive competitive quotation for our windows. Reassurance from a showroom visit to view the quality of the product enabled us to place an order.

Brilliant service

I chose this company again because they previously carried out two conservatory projects for me to a good standard. Based on that experience, I expected a similar level of professionalism. Unfortunately, this installation did not live up to those expectations.

While the window installation itself was completed, I experienced serious issues regarding billing and site care. I was invoiced £1,560 (including VAT) for an itemised scaffold to the rear elevation. That scaffold was not supplied or installed. A different and more limited access arrangement was used instead. Despite raising this promptly and paying the undisputed balance, the company maintained that the majority of the scaffold charge was still payable.

In addition, the workmen left a significant amount of debris on the top-floor rainwater gutter/parapet, including wood chips, metal fragments and screws. I have photographs of this. The area had to be cleaned separately to avoid blockage and potential damage, and I was not compensated for the cost of arranging this clean-up.

I attempted to resolve these matters amicably over several weeks, but the issues could not be resolved. The dispute has now been referred to the small-claims process and is awaiting a decision.

Given my previous positive experiences, this outcome was particularly disappointing. Prospective customers should ensure that access and scaffolding charges are clearly defined in advance, that what is invoiced matches what is actually supplied, and that the site is thoroughly checked after works are completed.

I am a returning customer having previously installed a conservatory with Sehbac. Nigel who is the local sales agent is a pleasure to deal. This time I had my windows and a door replaced and the process was seamless. Nigel and Marc arrived on time, were very courteous and took care of the property while they did their work and made sure evrything was tidy. The work completed in two days ahead of schedule and they were great to deal witgh. So far, no issies with the product.

Very helpful at the showroom. Prompt survey and installation within 4 weeks of survey being carried out

We have been a customer of company for very many years and on two occasions we have required their services on an urgent basis. This was of course recently supplied and issues fixed on a very quick basis.
It is important for major companies to ensure that after sales service is in place and this is without doubt the best that I have ever experienced.
After Sales Service and maintenance is only as good as the administrative personnel at HO and as my last problem was linked to security, the repair was dealt with great speed and efficiency. This was done by Siobhan and Jason and my thanks to them

From show room to paying everyone was excellent, service was excellent in show room made very welcome, fitters were excellent professional, and the staff dealing with order and paying excellent as well, I will come back to SEH BAC , THANK YOU ALL

Our window lock failed 2years 10 months after installation, they now want us to pay just over £96 to replace it. Disgusting. We have had quite a few problems with this company so I could not in all conscience recommend them.

Thanks good experience

This is the third time we have used SEHBAC - and every time, it has been a smooth, efficient and friendly service. They do what they say they will do - on time and with a smile! The fitter that we had was friendly, neat and tidy and helpful. The installation of both our new front door and a cat flap are very neat and tidy jobs and the quality of the finished product is excellent. Thoroughly recommended.

All I wish to say is that the staff are helpful/friendly/not pushy.........Our new windows look v. nice & should keep the draughts out