I emailed in June to have my subscription cancelled as per their Terms and Conditions, no response. I emailed again in July - no response. I just got charged again and I’m fuming. I haven’t even had t... Voir plus
L'entreprise a répondu
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À propos de l'entreprise
Écrit par l'entreprise
The Self Esteem App is a mobile application designed to help users overcome the emotional and psychological challenges of low self-esteem. By using cognitive behavioral therapy, the app uses techniques to help users push through their lack of confidence, stop talking negatively about themselves, and make peace with any insecurities holding them back. After taking an initial quiz, users are provided with a specialized plan based on their answers. The plan includes daily lessons, life-changing insights, progress tracking, various resources and techniques, together with tools and content tailored to the answers provided.
Coordonnées de contact
Etats-Unis
- selfesteem.app
2,8
Moyen
207 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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To anyone having trouble unsubscribing:
To anyone having trouble unsubscribing:
There is no option on the website to cancel your subscription. You have to email the company, and all the responses you get will most likely be sent to your email's spam folder. Open up your spam folder and follow the link they send you from their auto-generated emails. This should unsubscribe you.
I just wanted to post this for people who were in my shoes who are frustrated with this app. It can be a hassle to unsubscribe.
2 octobre 2024
Avis spontané
Réponse de Selfesteem
Thank you for sharing your experience regarding the unsubscribe process. We apologize for any frustration this may have caused. Your feedback is invaluable, and we will work to improve our communication regarding subscription management. If anyone needs assistance, please feel free to email us at hello@selfesteem.app. We appreciate your patience and understanding!
Best wishes,
Selfesteem.app Team
Not able to login
I purchased a package, but was not able to login to the website based on the user/pass provided. Looks like a fraud.
4 septembre 2024
Avis spontané
Réponse de Selfesteem
We’re sorry to hear about the issues you’ve encountered with logging in. Please email us at hello@selfesteem.app so we can investigate and resolve this for you. If you’ve already reached out and haven’t received a response, kindly check your SPAM folder as our support team ensures all inquiries are responded to within 24 hours.
Best regards,
The Selfesteem.app Team
I’ve been trying to cancel my…
I’ve been trying to cancel my subscription to the selfesteem.app and the website is down and I’ve paid $300 thus far in recurring charges. I want to cancel it and have had a poor experience. I’ve already reached out twice via email.
16 août 2024
Avis spontané
Réponse de Selfesteem
We're sorry to hear about your experience with canceling your subscription and the continued billing. This is not the level of service we strive to provide. Please accept our apologies for any inconvenience caused.
Kindly email us at hello@selfesteem.app with your details so we can investigate this issue and ensure a timely resolution. If you've already contacted us and haven't received a response, please check your SPAM folder, as our support team endeavors to respond to all inquiries within 24 hours.
Your satisfaction is important to us, and we're here to help resolve this matter for you.
Best wishes,
Selfesteem.app Reputation Team
Imposible to cancel my subscription
Imposible to cancel my subscription. I have sent two or three mails to hello at selfesteem.app and nothing happens and nobody answers.
Help!
11 août 2024
Avis spontané
Réponse de Selfesteem
I’m very sorry to hear about the issues you’ve experienced with canceling your subscription and not receiving a response. We aim to address all inquiries promptly. Please email us again at hello@selfesteem.app, and we will prioritize your request. If you’ve already emailed us, kindly check your SPAM folder, as sometimes our responses may end up there. Our support team ensures that all inquiries are addressed within 24 hours.
Thank you for your patience, and we look forward to resolving this for you.
Best wishes,
Selfesteem.app Reputation Team
The Self-Esteem App is above and beyond…
The Self-Esteem App is above and beyond any other program out there. It is customized to my needs and is full of insight and actionable tasks to actively improve my self esteem. I am already seeing life differently and are gaining the tools I need to continue my self esteem journey. Thank you!!!
5 août 2024
Avis spontané
Réponse de Selfesteem
Thank you so much for your detailed and positive review! We’re delighted to hear that Selfesteem.app has exceeded your expectations and is providing you with customized insights and actionable tasks. It’s wonderful to know that you’re already seeing a positive change in your life and gaining valuable tools for your self-esteem journey.
Your satisfaction and progress are incredibly important to us. If you have any questions or need additional support, please feel free to reach out. We’re excited to continue supporting you on this transformative journey!
Best wishes,
Selfesteem.app Reputation Team
The deeper understanding of my self.
This app is great and base the questions off of my notes about myself. It helps me understand myself a lot more deeper.
5 août 2024
Avis spontané
Réponse de Selfesteem
Thank you for your wonderful review of Selfesteem.app! We're delighted to hear that you find the app helpful and that it allows you to delve deeper into understanding yourself. It’s great to know that the personalized questions based on your notes are making a positive impact.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We’re here to support your journey towards greater self-awareness and confidence!
Best wishes,
Selfesteem.app Reputation Team
SCAM!!!!!!
It is scam, I purchase a 1 month subscription, used it for 1 day, now they charged me (IT WAS MY LAST MONEY) even though I never opted for a renewal. Sent them email to get refund, they refused. Will take legal action against them.
30 juillet 2024
Avis spontané
Réponse de Selfesteem
We’re very sorry to hear about the issues you’ve encountered with your subscription. This is not the experience we want for our users.
Please email us at hello@selfesteem.app so we can investigate this matter and work towards a resolution. If you’ve already reached out and haven’t received a response, please check your SPAM folder as our support team ensures all inquiries are addressed within 24 hours.
Thank you for bringing this to our attention.
Best wishes,
Selfesteem.app Reputation Team
Réponse de Selfesteem
Thank you for your feedback! We’re thrilled to hear that you find Selfesteem.app to be a great value. Your satisfaction is our top priority, and we're committed to delivering a high-quality experience that supports your journey to better self-esteem. If you have any suggestions or need further assistance, feel free to reach out. We're here to help!
Best wishes,
Selfesteem.app Reputation Team
It’s going well so far
It’s going well so far, sometimes the lessons don’t load and I have to click plan and back to the lesson then it loads, I myself would also prefer an app as opposed to a website but the content has been helpful for me thank you for putting this together!!
10 juillet 2024
Avis spontané
Réponse de Selfesteem
We appreciate your feedback and are glad to hear that you find the content helpful. We're sorry to hear about the issue with the lessons not loading and your preference for an app over a website. Our team is continuously working to improve the user experience, and your input is invaluable. Thank you for bringing this to our attention, and we hope to resolve these issues to enhance your experience with Selfesteem.app.
Best wishes,
Selfesteem.app Reputation Team
Allowed me to see the connections in my brain that I did not piece together
This app has allowed me to really dig into my mind and break down the walls that I have put up since childhood. There are things that I had no idea were connected in my thought process and how I deal with certain situations.
The only downfall is anything that I have entered into the questions asked on the app is deleted as soon as I enter it.
10 juillet 2024
Avis spontané
Réponse de Selfesteem
Thank you for sharing your experience with us. We’re glad to hear that Selfesteem.app has been instrumental in helping you explore and understand your thought processes and childhood experiences. We're sorry to hear about the issue with entries disappearing and will look into this to ensure your insights are saved properly. Your feedback helps us improve, and we appreciate you being part of our community.
Best wishes,
Selfesteem.app Reputation Team
This app helps me slowly to find out…
This app helps me slowly to find out how self esteem is working and how to establish it.
10 juillet 2024
Avis spontané
Réponse de Selfesteem
We’re happy to hear that Selfesteem.app is helping you gradually understand and build your self-esteem. Our goal is to provide valuable insights and support throughout your journey. Thank you for your positive feedback, and if you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!
Best wishes,
Selfesteem.app Reputation Team
Self Esteem App owners - I am very disappointed that another…
I am very disappointed that another payment has come off my credit card when I believed I would be making a one off advance payment for a 6mth subscription. I have emailed twice and had no response except for an automated email.
7 juillet 2024
Avis spontané
Réponse de Selfesteem
We're very sorry to hear about your experience with the unexpected payment. We strive to provide clear billing information and timely support.
Please check your SPAM folder for our responses, as our support team ensures all inquiries are addressed within 24 hours. If you still haven't received a response, kindly email us again at hello@selfesteem.app so we can investigate and resolve this issue promptly.
Best wishes,
Selfesteem.app Reputation Team
Réponse de Selfesteem
Thank you for your positive feedback on the daily email reminders and the app layout! If you have any further suggestions or need assistance, please don't hesitate to reach out to us at hello@selfesteem.app. We're here to help and always looking for ways to improve your experience.
Best wishes,
Selfesteem.app Reputation Team
Biggest ripoff!
I emailed the company:
I have been charged a monthly rate of $63.07, $63.23 and yet have not received any further lessons since the one month I signed up for, May 28th 2023. What have I been paying for all these months and not receiving anything?
Please refund me $756.84 CDN for the 12 months that I received no course material, since June 2023.
This has been such a maddening hassle, paying for nothing!
22 juin 2024
Avis spontané
Réponse de Selfesteem
We sincerely apologize for the inconvenience and frustration you've experienced. Your situation is concerning, and we want to resolve it as quickly as possible.
Please email us at hello@selfesteem.app with your account details so we can investigate the issue and process the necessary refund.
Best wishes,
Selfesteem.app Reputation Team
Charged again after self-esteem.app said subscription was cancelled
After making a complaint and sending them a message on Facebook messenger I finally got a reply saying that my subscription will be canceled.
Then sure enough my credit card was charged again, I spoke to visa and they told me to take screenshots of the conversation, so hopefully visa can somehow stop these payments from coming off even after the company said the subscription was canceled, very frustrating 😞
25 juin 2024
Avis spontané
Réponse de Selfesteem
We're very sorry to hear about the trouble you've faced with your subscription and the continued charges. This is not the experience we want for our customers.
Please contact us at hello@selfesteem.app with your account information so we can investigate the issue thoroughly and ensure that your subscription is properly canceled and any erroneous charges are addressed.
Best wishes,
Selfesteem.app Reputation Team
Good tool. Lacking functionality and support
I've only been using it for 6 days. I like the material and prompts, and they seem to build over time.
My issues have been with functionality. There's no clear instructions on how to work through issues and there's isn't help available when it's needed. In addition, I wanted to review my entries from past lessons today, and it seems that those are not kept.
I also wish the First Aid lessons had the option to fill in the material in the app. I find that I have to wait until I'm in a location where I can write everything out, and it stalls my progress.
Overall, it's a helpful tool. Functionality and support could be better.
4 juin 2024
Avis spontané
Réponse de Selfesteem
Thank you for sharing your detailed feedback! We're glad to hear that you're finding the material and prompts helpful and that they build effectively over time. We apologize for any issues you've encountered with functionality and support.
We're constantly working to improve our app, and your insights are invaluable. We'll take your suggestions into account, especially regarding clear instructions, retaining past entries, and enhancing the First Aid lessons. Your feedback helps us create a better experience for all users.
Thank you for being part of Selfesteem.app, and we hope to continue supporting your journey to improved self-esteem.
- Selfesteem.app Team
An interesting way and resource to work on myself
The lesson, assist you with understanding things that require attention. For example, how you talk to yourself. Then you are offered a reflection area to allow you to make adjustments to the negative aspects each lesson is addressing.
23 mai 2024
Avis spontané
Réponse de Selfesteem
We're thrilled to hear that you're finding value in our lessons and reflection areas! At Selfesteem.app, our goal is to empower you to understand and address the negative aspects affecting your self-talk and overall well-being. By providing you with insightful lessons and opportunities for reflection, we aim to support you in making positive adjustments and improving your self-esteem. Thank you for sharing your experience with us, and we're here to support you every step of your journey towards greater self-worth and self-compassion!
- Selfesteem.app Team
Self-worth App affordable & life changing
I have only just begun my Journey with the self-esteem app. I am so happy with the difference in my well-being even though I am only 8 days into the program. The design and explanation of the daily tasks makes the completion of them very empowering. My self worth had hit rock bottom. I can honestly say the app has already drastically improved my self worth rating from 2 to 4 out of ten. I look forward to completing the rest of the program.
20 mai 2024
Avis spontané
Réponse de Selfesteem
Thank you so much for sharing your journey with us! We're delighted to hear that you've already noticed a significant improvement in your well-being after just 8 days with Selfesteem.app. Your feedback about the design and clarity of our daily tasks is incredibly valuable to us. It's heartwarming to hear that our program has empowered you to increase your self-worth rating, and we're honored to be a part of your journey towards greater self-esteem. Keep up the fantastic work, and remember that we're here to support you as you continue through the rest of the program.
- Selfesteem.app Team
I am insanely frustrated.
I am insanely frustrated. They claim to answer all emails within 24-72 hours, and not only is that a lie, they also charged me an extra $30 out of nowhere, for no good reason, without permission. It’s been many days. I’d rather not get the authorities involved if I don’t have to, but they stink at confrontation and replying to emails. Conveniently, I can’t find a phone number either. I need them to reply and refund me.
10 mai 2024
Avis spontané
Réponse de Selfesteem
We're truly sorry for the frustration and inconvenience you've experienced. Rest assured, addressing your concerns promptly is our top priority. If you've already emailed us at hello@selfesteem.app and haven't received a response, please check your spam folder as our team ensures all inquiries are responded to within 24 hours. If you haven't heard back from us, please reach out again, and we'll investigate the extra charge and work towards a resolution, including any necessary refunds. Your satisfaction is important to us, and we're committed to resolving this issue as quickly as possible.
- Selfesteem.app Team
I like it!
So far, so good. I hope this will continue to be a positive experience.
30 avril 2024
Avis spontané
Réponse de Selfesteem
We're glad to hear that you're off to a positive start with Selfesteem.app! Our goal is to provide a supportive environment for your personal growth journey, and we're committed to maintaining a positive experience for you. If you ever have any questions or need assistance along the way, please don't hesitate to reach out. We're here to help you every step of the way!
- Selfesteem.app Team
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