I emailed in June to have my subscription cancelled as per their Terms and Conditions, no response. I emailed again in July - no response. I just got charged again and I’m fuming. I haven’t even had t... Voir plus
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App content is on procrastination, not self-esteem. It's great if you find that you are procrastinating, but if that's not your core issue, don't bother. The content of their daily emails is great, bu... Voir plus
L'entreprise a répondu
I never give 5 stars without a thorough experience. I'm only a few days in. It is delivering according to its promise: short daily activities that require me to be reflective. It's a web app so I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Self Esteem App is a mobile application designed to help users overcome the emotional and psychological challenges of low self-esteem. By using cognitive behavioral therapy, the app uses techniques to help users push through their lack of confidence, stop talking negatively about themselves, and make peace with any insecurities holding them back. After taking an initial quiz, users are provided with a specialized plan based on their answers. The plan includes daily lessons, life-changing insights, progress tracking, various resources and techniques, together with tools and content tailored to the answers provided.
Coordonnées de contact
Etats-Unis
- selfesteem.app
2,8
Moyen
207 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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It seems to help my thoughts.
26 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you for sharing your thoughts on how Selfesteem.app has helped you manage your thoughts. We're pleased to hear that the app is making a positive impact in this aspect of your life. If there's anything specific you'd like to see improved or added to enhance your experience, please feel free to let us know. We appreciate your feedback!
- Lily
It takes work but it’s worth it
It has made me start to change my perspective and recognise when those unhelpful thoughts appear, I am starting to question them more. It does take work and it’s not easy. I feel like you get rough and dirty before you come out clean and sure on the other side. But your worth it.
18 janvier 2024
Avis spontané
Réponse de Selfesteem
We're touched to learn that Selfesteem.app has inspired a change in perspective for you, allowing you to recognize and question unhelpful thoughts. We understand that personal growth can be challenging, and we commend your dedication to the process. Remember, you're not alone on this journey, and we're here to support you every step of the way. Your worth it indeed!
- Lily
Important app for healing journey
This app is helpful because of the daily activities that help keep me on track with healing, and moving forward a little bit each day. I wish there was a community of people within the app to chat with and give one another encouraging feedback. Overall I really think this app has been a helpful tool.
30 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you for highlighting the helpfulness of Selfesteem.app's daily activities in keeping you on track with your healing journey. We appreciate your suggestion for a community feature within the app, and we'll certainly take it into consideration for future updates. Your feedback is invaluable to us, and we're glad to be a part of your healing process.
- Lily
I have sent 5 emails to the company…
I have sent 5 emails to the company over the last few weeks, trying to cancel, and have received no response.
I'm going to have to stop the charge at my bank.
25 janvier 2024
Avis spontané
Réponse de Selfesteem
We sincerely apologize for the inconvenience you've experienced with our service. We are committed to resolving this matter promptly. Could you please email us at hello@selfesteem.app with your details? Our team will investigate the issue and work towards a satisfactory resolution.
Thank you for bringing this to our attention.
- Lily
Easy and helpful
Easy daily exercises that really make you think about what causes your self esteem issues and good training aids to help you start to overcome them.
22 janvier 2024
Avis spontané
Réponse de Selfesteem
We're thrilled to hear that you find our daily exercises effective in addressing your self-esteem issues. Our team is dedicated to providing meaningful training aids to support your journey towards improved self-esteem. Thank you for your positive feedback, and we wish you continued success on your path to self-discovery!
- Lily
It's a great helper in the day to day
I like that it takes me step by step in this selfsteem journey. I would still like to have the oportunity to share with others and to have a bit of a psychological guidance.
22 janvier 2024
Avis spontané
Réponse de Selfesteem
Hello there! We appreciate your feedback and are delighted to hear that our step-by-step approach aligns with your self-esteem journey. We understand the importance of sharing experiences and seeking psychological guidance. Rest assured, we're continuously working to enhance our features, and your suggestion has been duly noted. Thank you for being a part of our community, and we're here to support you every step of the way!
- Lily
I love this app
I like how the app looks, it's very nice to use, the modern looks are nice. I love that there are so many lessons to learn. This has been such a big help, thank you 🙏
22 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you for your kind words! We're delighted to hear that you enjoy the modern and user-friendly design of our app. We've put a lot of effort into creating a visually appealing and intuitive platform. It's wonderful to know that the abundance of lessons has been a significant help to you. If you ever need further assistance or have suggestions for improvement, feel free to reach out. We appreciate your support, and here's to your ongoing success with Selfesteem.app!
- Lily
I was excited to try this app after…
I was excited to try this app after reading some positive reviews. However, after a month I found the content repetitive and not as personalized as I had hoped. I tried to contact the company to cancel my subscription but did not hear back after a week (they claim to respond within 24-28 hours even on weekends). I emailed again and heard nothing back. I had to contact my bank to cancel the charge and self esteem app continued to charge me and not respond to my emails. I am very disappointed that this company takes advantage of people and scams them.
21 janvier 2024
Avis spontané
Réponse de Selfesteem
We are truly sorry to hear about your dissatisfaction with our app and the challenges you faced while trying to cancel your subscription. This is not the experience we aim to provide.
To address your concerns, could you please send us an email at hello@selfesteem.app? Our team will thoroughly investigate and ensure a resolution is provided promptly.
- Lily
I am trying to cancel my subscription
I am trying to cancel my subscription. I've sent 4 email to them and did not get any answer.
They just subscribe you to their service and there is no way to unsubscribe!
Update after Lily’s reply: so it takes you less than 24 hours to reply to my message here on Trustpilot, but you keep ignoring all the emails I’ve sent to you? Reply to my email and unsubscribe me!!!
14 janvier 2024
Avis spontané
Réponse de Selfesteem
We sincerely apologize for the inconvenience you've experienced with your subscription cancellation. This is certainly not the level of service we aim to provide. We understand your frustration, and we'd like to investigate this matter promptly.
Could you please email us at hello@selfesteem.app with your account details and any relevant information? Our team is committed to resolving this issue for you as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
- Lily
Self esteem is a really helpful app
Self esteem is a really helpful app. It really makes my days better. Thank you! :)
11 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you so much for your positive feedback! We're thrilled to hear that Selfesteem.app is making a positive impact on your days. If you ever have any suggestions or feedback to make your experience even better, feel free to let us know. We're here to support you on your journey to improved self-esteem!
- Lily
Glitchy website
I would give it a 5 but I feel like the features to complete lessons is glitchy on the website. The lessons are definitely helping me to reflect on things in my life and helping to see the areas where I have negative self talk. Woeking on this every day
10 janvier 2024
Avis spontané
Réponse de Selfesteem
We appreciate your valuable feedback! We're glad to hear that our lessons are helping you reflect on different aspects of your life. We apologize for any glitchy experiences you've encountered on the website. Our team is actively working to address these issues and enhance your overall user experience. Thank you for your patience and commitment to personal growth!
- Lily
Eye opening, easy to use, so helpful!
The program is helping me face what I was in denial about and gave me a lot to think about and is teaching me new coping skills.
It is informative and easy to use.
9 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you for sharing your experience! We're delighted to hear that Selfesteem.app is helping you face and address aspects of your life that you were in denial about. It's fantastic to know that our program is providing you with valuable insights and coping skills. If you have any suggestions for improvement, please feel free to share. We're here to support you on your journey toward positive change.
- Lily
So far so good
I've only been using the app for a short period of time but so far I have been really impressed. It's the first time I've actually stuck to one of these programs as you can set each daily lesson to a realistic timeline. I love that there are activities to complete instead of just having to read a long passage of text. The way the activities are worded really makes you think about how you've been speaking to yourself without throwing it in your face. I like that there are snippets of research and real life examples of well known people included.
The only negative thing I would have to say is regarding the sign up process. You get spammed with lots of offers for different products several times before actually coming to the checkout. I feel like this makes the app appear cheap/fake, but I'm glad I bit the bullet and signed up.
10 janvier 2024
Avis spontané
Réponse de Selfesteem
We appreciate your detailed feedback! It's wonderful to hear that you've been impressed with the program and that it has kept you engaged with realistic daily lessons. We apologize for any inconvenience during the sign-up process and appreciate your understanding. Your insights about the activities and content are invaluable, and we're committed to continuously improving the user experience. Thank you for choosing Selfesteem.app!
- Lily
It really does help me think deeper and…
It really does help me think deeper and it feels different than talking to a therapist because it’s raw it’s just me myself and I
9 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you for your kind words! We're thrilled to provide a raw and introspective experience for your self-reflection journey. If there's anything specific you find particularly helpful or if you have any suggestions, please let us know. Your feedback is essential in making Selfesteem.app a valuable resource for you.
- Lily
I love the guidance and freedom to work…
I love the guidance and freedom to work through my self esteem concerns. It’s easy to use and I feel like I’ve made an accomplishment in my mental health with ever lesson I complete. Thank you so much!
8 janvier 2024
Avis spontané
Réponse de Selfesteem
We're delighted to hear about your positive experience! It's fantastic that you feel a sense of accomplishment with every completed lesson. Thank you for choosing Selfesteem.app to support your mental health journey. If there's anything you'd like to share or suggest for improvement, we're all ears!
- Lily
I never give 5 stars without a thorough…
I never give 5 stars without a thorough experience. I'm only a few days in. It is delivering according to its promise: short daily activities that require me to be reflective. It's a web app so I was confused for a brief moment how to install. You just add the page to your home screen rather than download the app.
After I have gone through the full experience, I may update
9 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you for taking the time to share your initial experience! We're glad to hear that the short daily activities are reflective and aligned with our promises. Your clarification about the web app installation is valuable, and we'll work on improving the onboarding process. If you have any further insights or suggestions, feel free to share. We're here to assist you on your reflective journey!
- Lily
Happy with the experience so far
I haven’t been using this app for long but so far it appears well curated, informative, and I trust it will provide some helpful growth and insight for positive change. The format and layout is really nice, especially the graphics.
9 janvier 2024
Avis spontané
Réponse de Selfesteem
We appreciate your positive feedback! It's great to know that you find Selfesteem.app well-curated, informative, and visually appealing. Your trust in our platform means a lot, and we're committed to providing you with a positive and insightful experience. If you ever have specific feedback or suggestions, we're here to listen!
- Lily
I’ve been using this for a week and I…
I’ve been using this for a week and I can really tell the difference in how I’m starting to view myself and how my confidence is rising. I never leave reviews, but hopefully this helps someone else.
9 janvier 2024
Avis spontané
Réponse de Selfesteem
Thank you for leaving such a positive review! We're thrilled to hear about the positive changes in how you view yourself and the rise in your confidence. Your feedback is incredibly valuable, and we hope your experience continues to be transformative. If you have any insights or suggestions, feel free to share. Keep up the great work on your journey to self-improvement!
- Lily
Awkward Start, but worth the effort to succeed!
At first, I found the software a little intimidating... like with issues with the password. But once I got past that everything else was good. I am finding that it has really helped me with my issues... of course I have only completed 11 exercises, but it has helped out a lot! It also depends how hard, you as the individual, push yourself to make the changes to your life by implementing what you learn! I like the though provoking questions that it asks and helps one to reflect on perspective in life!
9 janvier 2024
Avis spontané
Réponse de Selfesteem
We appreciate your honest feedback! We're glad to hear that despite initial challenges, Selfesteem.app has been helpful in addressing your issues. Your commitment to making changes in your life is commendable, and we're here to support you every step of the way. If you encounter any further challenges or have suggestions for improvement, please don't hesitate to reach out. Thank you for choosing Selfesteem.app for your personal growth!
- Lily
Money taken from account with no email confirmation
I’m really quite concerned as I don’t have the app downloaded on my phone and just got billed £41 with no emails to warn or confirm that money was due to be taken. I have just sent an email to their email address on the customer contact section of their website and really hope to get a swift resolution and refund as I cannot afford this.
6 janvier 2024
Réponse de Selfesteem
We're truly sorry to hear about the unexpected billing situation you've encountered. This is not the experience we want our users to have, and we understand the concern it has caused you.
To assist you promptly, could you please send an email to hello@selfesteem.app with your account details and any additional information? Our team is committed to thoroughly investigating and resolving this matter, including issuing a refund if necessary.
We appreciate your patience and understanding as we work to resolve this issue for you.
- Lily
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