While shipping is often slower when a product comes from overseas, I am still happy with this purchase. I ordered one on Amazon and it was good but the wide shoulder has made all the difference. I app... Voir plus
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Bought it for my daughter who has a 10 month old. She likes it. Wished it came with instructions and made it adjustable so her daughter was in more snug. But overall is happy with it. Also customer... Voir plus
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Voir plus
L'entreprise a répondu
DO NOT FALL FOR THESE ADVERTISEMENTS. THIS PRODUCT IS ABSOLUTELY RUBBISH. ITS ALL FALSE AND THESE WOMEN ARE CLEARLY SELLING OUT OTHER MOTHERS FOR A PAYDAY. ITS OVERPRICED TOOT! £10 FOR A “SHOULDER PAD... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Eliminate back pain with our unique toddler carrier design👶
Coordonnées de contact
Royaume-Uni
- senarah.com
3,4
Moyen
381 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Customer service was second-to-none, but the product is not great.
Customer service was second-to-none, really high quality!! I put in a an old adress and they fixed it on a weekend with swift response and followed up with me on the delivery. Unfortunately, the product did not live up to the same standard. The key selling point og the carrier is the ease of use, but the straps don’t work like in the commercials, rendering it much less convenient and adjustable than expected.
19 décembre 2025
Avis spontané
Réponse : Senarah
Thank you for your honest feedback. We’re thrilled to hear that our customer service met your expectations and that we were able to assist you quickly. At the same time, we’re truly sorry that the carrier didn’t perform as you hoped. We completely understand how frustrating it is when a product doesn’t match what you expected from the advertising.
Your feedback about the straps is really valuable, and we’ll share it with our team to see how we can improve the design for better ease of use. We appreciate you taking the time to share your experience and hope we can make your next experience with us fully satisfying.
Great sling
Very happy with the sling. Given as a Christmas Present to my daughter as it will be really useful for her when carrying her baby around.
25 décembre 2025
Avis spontané
Réponse : Senarah
Thank you so much for your kind review. We’re really happy to hear the sling made a great Christmas gift for your daughter and that it’ll be useful for her and her baby. That means a lot to us, and we truly appreciate you taking the time to share this.
Delivery Times very long…
I am experiencing extremely slow delivery of items. The company detail 5 to 9 working days but far In excess of this. Keen to take payment immediately on receipt of order. You are fobbed off with a tracking feature that is not updated after a week. Quick response to query but no explanation or apologies for delay.
22 novembre 2025
Avis spontané
Réponse : Senarah
Thank you for your feedback. I’m really sorry for the delays, I know how frustrating it is when shipping goes beyond the stated timeframe and tracking doesn’t update for days. You should have received a clear explanation and apology from us, and I’m sorry that didn’t happen.
Payment is taken right away so processing can begin, but delays with the local courier and slow scans can make tracking look stalled, which I understand only adds to the frustration.
We appreciate you bringing this to our attention, and we’ll use your feedback to improve our communication during delays. If there’s anything still unresolved, we’re here to help.
Never arrived & very disappointed
Never arrived. Oddly, the tracking info was EXACTLY the same as another order I placed with a completely different company. What are the chances - unless the tracking info is a randomly generated misinformation. No response to my queries.
12/2 In fact Rosa did reply to me with a very professional response. While I appreciate your reassurances - I still do not have the product within the committed delivery time and the “final mile” sorting warehouse is not providing any details - nor does it have a stellar reputation with Canadian users. Have checked link sent with original order - item is stalled as of 11/28 (batch update 12/1 & 12/2 and item still not moved)
This may be MY fault, as I’ve come to expect more from retailers in using logistic companies more efficiently.
27 novembre 2025
Avis spontané
Réponse : Senarah
Thank you for taking the time to share this. I’m really sorry for the worry and frustration this caused, I completely understand how upsetting it is when tracking looks unusual or when it feels like you’re not getting clear updates.
I do want to reassure you that one of our support team members has already replied to your inquiry and shared the correct information for your order. Please check your inbox or spam folder in case it landed there by mistake.
As for the tracking, I understand why it looked suspicious, and I apologize for the confusion it caused. Sometimes third party couriers reuse routing formats that can look oddly similar, but your tracking was not randomly generated.
We’re here to help you through this, and we’re truly sorry for the inconvenience. If you still haven’t seen the update from our team, let me know and I’ll resend it right away.
Good first experience for baby and grandmother
Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placement better for grandmother. Overall, a good first experience. She enjoyed being up and around with me, and the carrier made it easier on my back and hips. Hope it goes as well with twenty-five pound toddler, her cousin!
25 novembre 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing your experience. We're really glad to hear you and your sweet little one had a good first run with the carrier. It’s completely normal to need a bit of practice with seat width and strap placement, especially as babies grow, and it sounds like you're already getting the hang of it.
It’s great to know it helped take some pressure off your back and hips too. We hope your experience with the twenty five pound toddler goes just as smoothly, and if you ever need tips or adjustments, we’re always here to help.
love it
It took a while to get to me, however, I love it . As a 68 year old grandma with a 2 year old toddler it helps me when I am out with him. Customer service is amazing!!
22 novembre 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing this lovely review. It truly means a lot to us.
We are sorry it took a little longer than expected to reach you, but we are so happy to hear how much you love the carrier and that it’s helping make time with your toddler more comfortable and enjoyable. Hearing that it supports you as a busy grandma out and about with your little one is incredibly special to our team.
We also really appreciate your kind words about our customer service. Thank you for trusting Senarah and for taking the time to leave such a thoughtful review. We’re wishing you and your grandbaby many more happy adventures together.
Réponse : Senarah
Thank you so much! We're really happy to hear you love it, your support means a lot to us!
Ordered buy one get one
Ordered buy one get one, so could justify the purchase. I live 700 miles from my grandbaby so sent one to my daughter and kept one here. She’s already using it with her soon to be 1 year old. Loves it. It’s even gone through a washing after a diaper blow out. I thought shipping was a little slow, so give yourself plenty of time when ordering.
1 octobre 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing this thoughtful review! We’re so happy to hear your daughter and grandbaby are loving it, that truly means a lot to us. It’s great to know it’s already been put to good use.
We also appreciate your feedback about the shipping time. We’ll definitely take that into account as we continue working to make deliveries smoother and faster.
Thank you again for your support, and for choosing us to be part of those special moments with your grandbaby.
Good delivery scale
Good delivery scale
Nice quality material
Looks robust, brought for my daughter to use in a few months as baby is not quite the right size yet. I’m sure it will save her arms and back from aching.
Thank you 🙏
21 octobre 2025
Avis spontané
Réponse : Senarah
Thank you so much for your kind words! We’re really glad to hear your order arrived smoothly and that you’re happy with the quality. It’s great that you’re preparing ahead for your daughter, we’re sure it’ll make things much easier once her baby is ready to use it.
We truly appreciate you taking the time to share your experience with us.
My back thanks you!
26 octobre 2025
Avis spontané
The buckle popped and my baby fell out…
The buckle popped and my baby fell out DO NOT BUY
24 octobre 2025
Avis spontané
Réponse : Senarah
We’re truly sorry to hear about your experience, and we completely understand how upsetting that must have been. Your baby’s safety and well-being are our top priority, and we take this kind of feedback very seriously.
Please know that this isn’t the experience we want for any of our customers. We’d really like to investigate what happened and make things right. Could you kindly reach out to us directly at hello@senarah.com so we can look into this immediately?
Again, we’re so sorry for what you went through, and we appreciate you bringing this to our attention.
My favorite
This carrier is not only mine but my toddler that doesnt like any other carriers I pull the carrier and he says where are we going mommy? Lol better than no ,no,no.
Is also amazing thatbis so ligth weigth and I can keep it in my bag.
Also I have an injured and I ask my doctor and he say is good to balance the weigth in my body. I have to say that I tried and i dont feel the pain on my shoulder and it helps with the pain on my back and at the same time I can cuddle with my baby.
2 octobre 2025
Avis spontané
Enjoying Baby Carrier So Far
Parcel took 14 business days to arrive. There were no updates posted on the separate app you need to download, so not sure it’s worth downloading if you don’t already have it. Loving the carrier though after a week of having it. I only have a 2 month old so still needing a lot of support while using it but great for supported breastfeeding and just relieving some of the weight while carrying her around. Small and compact so can be brought anywhere. I think it will be great as she grows. Haven’t tried it on my toddler yet, as I don’t want her to think she can be carried around all day now. Haha. Only issue I’ve noticed so far is that there isn’t a safety extra loop on the buckle so it loosens up very easily, without me trying, when I try and reposition the strap. So that makes me a little nervous.
21 octobre 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing such a thoughtful review. We're really glad to hear that you’re loving the carrier and finding it helpful for your little one, especially for supported breastfeeding and everyday comfort.
We completely understand your concern about the buckle loosening. Your feedback means a lot, and we’ve recently improved our design to include a more secure adjustment system for better safety and ease of use.
We also appreciate your comments about the tracking app, that’s very helpful for us as we continue to refine the experience.
Thanks again for giving it a try and for sharing your honest experience. It truly helps us make the product even better for parents like you.
Company ignores my contact
My complaint is not about baby wear, but bras! I ordered 3 bras, received them and couldn't fasten the one I tried on. They were a 30 day warranty. I have tried repeatedly to find out how to return them, to be ignored.
1 octobre 2025
Avis spontané
Réponse : Senarah
Thank you for sharing this with us. I’m really sorry for the confusion and for the trouble you’ve had trying to reach us. It sounds like there may have been a mix-up, as we don’t sell bras, our products are toddler carriers.
It’s possible your order might have been placed with a different company that has a similar name. I’d recommend double-checking your order confirmation email or receipt to see if the seller’s website or contact details match ours (Senarah.com).
DO NOT FALL FOR THESE ADVERTISEMENTS
DO NOT FALL FOR THESE ADVERTISEMENTS. THIS PRODUCT IS ABSOLUTELY RUBBISH. ITS ALL FALSE AND THESE WOMEN ARE CLEARLY SELLING OUT OTHER MOTHERS FOR A PAYDAY. ITS OVERPRICED TOOT! £10 FOR A “SHOULDER PAD” THAT IS LITERALLY AN OVAL OF MATERIAL THAT DOESNT EVEN ATTACH TO THE CARRIER. YOURE EXPECTED TO JUST PLACE IT THERE AND HOPE FOR THE BEST. CHEAP MATERIAL, CHEAP DESIGN, SHODDY DELIVERY COMPANY, OVERPRICED AND NOT EVEN COMFORTABLE!!! DO NOT BUY!!!
17 octobre 2025
Avis spontané
Réponse : Senarah
We’re truly sorry to hear about your experience, this is absolutely not the impression we want to leave. We completely understand how frustrating it must feel to be disappointed with a product you were excited to receive.
Our goal has always been to create items that make things easier and more comfortable for parents, so it’s really disheartening to know we missed the mark for you. We’d love the chance to make things right, please reach out to us directly at Hello@senarah.com so we can review your order and help find a solution that feels fair and satisfactory.
Thank you for taking the time to share your feedback. It helps us improve and ensure we deliver better experiences moving forward.
Compact but Still Too Large for this Small Human
I love that this carrier is compact and can be fit inside my nappy bag (unlike some other carriers which basically need their own bag) so I tend to use this for quick trips into the shops or during social outings where a short walk is needed. I'm a short human with a short torso and found that this carrier is a little too big for me still, even on the tighest setting (baby sits a little too low on my hip). My very tall partner is a big fan though! My carrier also had a few loose threads when it arrived, which was a bit of a bummer.
8 octobre 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing your honest feedback. We’re really happy to hear that you love how compact and convenient the carrier is, it’s great to know it fits so easily into your routine.
I’m sorry to hear it felt a bit big for you and that there were a few loose threads when it arrived. That’s definitely not the experience we want you to have. I’ve shared your feedback with our quality team so we can make sure this doesn’t happen again.
We truly appreciate you (and your tall partner!) giving our carrier a try, and we’re always here if you ever need any tips on adjustments or fit.
I really like this product
I really like this product! It does slide off my shoulder a lot (no biggie doesn’t bother me but im gonna give an honest review) having two kids it does help with grocery shopping, farmers market days, cooking, etc. not an all day wear item but it does help out when your arms are tired and for a clingy toddler!! I ordered these for my SIL and myself and we are satisfied! Granted we have never tried any other brands as well so we have no comparison!
The shipping does take a couple weeks and the tracking numbers don’t update just a heads up!!
6 octobre 2025
Avis spontané
Réponse : Senarah
Thank you so much for your kind and honest review! We’re really glad to hear that the carrier has been helping you out during those busy moments, it sounds like you’re making the most of it. We appreciate you sharing your experience with the fit and shipping too, it’s feedback like yours that helps us improve and set better expectations for our customers.
We’re so happy you and your sister-in-law are enjoying your carriers, and we hope they continue to make your days a little easier.
IT IS NOT SAFE!
Please, don't waste your money and time on this product! It took a month to arrive. It's poor quality. It doesn't look like what they have on the website. And most importantly - IT IS NOT SAFE for your baby! My daughter nearly fell through bottom and if I didn't hold her tightly with my arm around her, she would flip over the top and fell on her head! I AM SO DISSAPOINTED! I was really looking forward to use it, and it's just a scam with a beautiful advertising.
11 octobre 2025
Avis spontané
Réponse : Senarah
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must have been for you. The safety and comfort of every parent and child who uses our carrier is incredibly important to us, and we take feedback like this very seriously.
We’d really like to look into what happened and make things right. Could you please reach out to us directly at hello@senarah.com
with your order details? Our team will personally review this and ensure it’s properly resolved.
Thank you for bringing this to our attention. We truly appreciate the chance to address your concerns and improve.
Ordered 2 items and both haven’t…
Ordered 2 items and both haven’t arrived. It’s been nearly a month and the company won’t reply to emails/ messenger. No contact number available. Awful company! Avoid at all cost as I’m £47 down and have no way of getting it back.
Since writing review they contacted myself and refunded the money straight away, thank you
30 septembre 2025
Avis spontané
Réponse : Senarah
I am truly sorry to read your review and to hear that you’ve been left waiting for your order without getting a response from us. I completely understand how upsetting this must feel, especially after a month has passed. That is never the experience we want anyone to have.
I want to make this right for you. Please reach out to us at hello@senarah.com with your order number so I can personally look into this and either arrange for your items to be resent or issue you a full refund right away.
Your trust matters to us, and I appreciate you bringing this to our attention. I hope you’ll give me the chance to turn this around for you.
Works perfectly for shorter periods of…
Works perfectly for shorter periods of time when I would otherwise just carry the baby because a “real” carrier is too much work.
28 septembre 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing your experience. We’re really glad to hear the carrier has been a handy option for those shorter moments when a bigger one feels like too much. It’s great knowing it’s making things a little easier for you and your little one.
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