While shipping is often slower when a product comes from overseas, I am still happy with this purchase. I ordered one on Amazon and it was good but the wide shoulder has made all the difference. I app... Voir plus
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Bought it for my daughter who has a 10 month old. She likes it. Wished it came with instructions and made it adjustable so her daughter was in more snug. But overall is happy with it. Also customer... Voir plus
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Voir plus
L'entreprise a répondu
DO NOT FALL FOR THESE ADVERTISEMENTS. THIS PRODUCT IS ABSOLUTELY RUBBISH. ITS ALL FALSE AND THESE WOMEN ARE CLEARLY SELLING OUT OTHER MOTHERS FOR A PAYDAY. ITS OVERPRICED TOOT! £10 FOR A “SHOULDER PAD... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Eliminate back pain with our unique toddler carrier design👶
Coordonnées de contact
Royaume-Uni
- senarah.com
3,4
Moyen
381 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Purchased to carry my granddaughter
Purchased to carry my granddaughter, totally impressed at how easy it was to use and how my arms, shoulder and back weren’t sore. She enjoyed the freedom of not being strapped in like other carriers or held with arms.
24 septembre 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing your experience. We’re delighted to hear that the carrier has been comfortable for you and that your granddaughter enjoys the added freedom. It means a lot to us to know it’s making special moments together easier and more enjoyable. We truly appreciate your support and kind words.
Absolutely terrible service
Absolutely terrible service. Still waiting for product. Tracking never updates so opened a chargeback with my bank. Avoid.
24 septembre 2025
Avis spontané
Réponse : Senarah
I am truly sorry to hear about your experience and how long you have been waiting. I completely understand how upsetting it must feel when the tracking does not update and you are left without clear information. This is never the experience we want for you.
We want to make things right and ensure you are taken care of. Please reach out to us directly with your order number so we can personally look into this and provide a clear solution for you.
Thank you for sharing your feedback. Even though this situation has been difficult, it helps us improve and serve our customers better.
Daughter and grandson love it!
I purchased this for my daughter as my grandson it getting so big. Once she received it and tried it out, she sent a picture of them with it. She said it is SO comfortable and definitely relieves the strain of carrying him in her arms. And he was able to cuddle up with her, which is his favorite thing to do. :-)
17 septembre 2025
Avis spontané
Réponse : Senarah
This absolutely made our day to read! Thank you so much for sharing your daughter’s and grandson’s experience with the carrier. We’re so glad to hear it’s helping ease the strain while keeping those sweet cuddles going strong, that’s exactly what we hope for when families use our carriers.
We truly appreciate you taking the time to share this, and we wish your daughter and grandson many more cozy and comfortable moments together!
Item not received.
Terrible delivery service. 16 days on and still not received. Not tracking update for 9 days. Requested a refund and had no response. Wish I had read the reviews before I ordered as clearly lots of people are having the same issue. Terrible service.
22 septembre 2025
Avis spontané
Réponse : Senarah
I’m really sorry to hear about your experience and the frustration with the delays and lack of updates. Waiting this long without clear tracking information is definitely not the experience we want for our customers. I also want to sincerely apologize that your refund request hasn’t been addressed as quickly as it should have been.
I’d love to get this resolved for you right away. If you could reach out to us at hello@senarah.com with your order number, we’ll make sure either your refund is processed or your package is tracked down and delivered as soon as possible.
We truly appreciate your feedback, it helps us improve both our service and communication.
So far, not so good
So far, not so good....
They make you believe that the product is coming from the UK (I live in France, so shipping should be quite fast) but it actually comes from China.
Longest shipping I've ever experienced: 3 weeks.
And upon opening it, it stinks!!!! Haven't tried it yet with my toddler. Waiting for it to air out, then I'll certainly wash it before using it.
The extra shoulder pad seems to be a joke. No way of attaching it properly. So it'll certainly just keep falling out. Might have to sew it on.
I'm quite concerned about possible security issues after reading certain reviews on here.
In my opinion, luckily I got 45% off, but even that, it's not worth the price
Plus, the shipping company used belongs to Alibaba/AliExpress, so I'm afraid my personal information might once again be stolen (as it happened in the past when I bought a couple of things on that platform.
20 septembre 2025
Avis spontané
Réponse : Senarah
Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear that your experience so far has not met your expectations. Waiting longer than anticipated for something you’re excited to receive can be very discouraging, and I completely understand your concern about the delivery time.
I also hear your worries about the odor and the shoulder pad, and I can imagine how unsettling it must feel to open a product and not be confident about its quality or usability. Please know that all our products go through strict quality checks, and safety is something we take very seriously. Washing or airing the carrier can help with any initial factory smell, and if you’d like, we’re here to guide you through the best way to set up the shoulder pad so that it stays secure.
I also want to reassure you that we are not affiliated with Alibaba or AliExpress. Your personal information is safe with us, and we follow strict data protection standards.
We truly value your honest feedback because it helps us see where we can improve. If you’d like, please reach out to us directly and we’ll do everything we can to make this right for you.
Dealing with awful customer service for…
Dealing with awful customer service for a return process. Just back your product and let me get a refund and return the item as your 90 day return policy suggests. I’ll have to contact the better business bureau if they keep up the shenanigans.
16 septembre 2025
Avis spontané
Réponse : Senarah
I’m truly sorry to hear about your frustration with this experience. We never want you to feel like you’re not being supported or that we don’t stand behind our products. Please rest assured, we do honor our 90-day return policy and you are absolutely welcome to return your item for a full refund.
The reason we suggested an alternative was simply to try to save you the hassle and cost of sending the item back, as many customers prefer that option. But we completely understand if you’d rather proceed with a standard return instead, and we’ll make sure you’re taken care of.
Your trust means a lot to us, and I’m sorry again for the stress this has caused. Please reach out directly with your order details so we can resolve this quickly and smoothly for you.
Don’t waste your money
Don’t waste your money. I am very disappointed and won’t be using mine. It is not safe at all and I don’t know how it’s passed for sale. There’s nothing to it, I wouldn’t trust it to hold my baby, and it DOES hurt my back and shoulders, regardless of what they try to say! I have tried several times around the house thinking I just needed to get used to it but it is very unsafe and not something I can use. Waste of money.
6 septembre 2025
Avis spontané
Réponse : Senarah
Hi there, we’re really sorry to hear about your experience and that the carrier didn’t work out for you. The safety of little ones and the comfort of parents is always our top priority, so it’s upsetting to hear that you felt otherwise. We completely understand your frustration and would never want you to feel unsafe using our product. Please reach out to us directly with your order details so we can make this right for you, whether that’s through a refund or another solution. Thank you for sharing your feedback, it truly helps us improve.
Poor delivery and communication
**editing to add that since this review I’ve been advised that the courier hasn’t picked up the order and they’re following up with them on the status. Nearly 2 weeks now since placing my order and still no tracking information. Gutted it looks like I’ve lost my money and the carrier I desperately needed. ** Awful delivery times and communication. 8 days waiting for my order and when emailed asking for an update was told there was a stock issue (this was not mentioned anywhere before ordering). The order has now left the warehouse but still isn’t in transit so assume I’ll be waiting another week or so for it to arrive. No response from my recent email asking about an eta. Don’t buy if you need it quickly like I did. These are expensive compared to others and for the price I’d expect better service and delivery times. Wouldn’t recommend.
27 août 2025
Avis spontané
Réponse : Senarah
We’re really sorry to hear about your experience and the delay with your order. We completely understand how frustrating it must be to wait longer than expected, especially when you needed it quickly. The stock issue should have been communicated more clearly, and we apologize for the lack of updates along the way.
Your feedback means a lot, and we’re already working on improving both our communication and delivery times so this doesn’t happen again. If you’d like to share your order details with us directly, we’ll make sure to look into this further and do what we can to make it right for you.
Amazing customer experience
Amazing customer experience! So helpful, supportive, and truly five-star service.
1 septembre 2025
Avis spontané
Réponse : Senarah
Thank you so much for your kind words. We’re really happy to hear you had such a positive experience with us. Our team always aims to be as helpful and supportive as possible, so it means a lot to know we could make things smooth for you. We truly appreciate your support and hope to serve you again in the future.
La empresa no debe mejorar nada
La empresa no debe mejorar nada, fui estafada, por personas sin escrúpulos, que utilizaron su nombre comercial. Doy por finalizada la búsqueda. Me siento muy mal, tengo los correos wue me contestaron, pero no los puedo enviar. Son rechazados. Teresa.
30 août 2025
Avis spontané
I would give NO stars if I could!
I would give NO stars if I could! I did some research and found this carrier that looked to be exactly what I was after. Silly me! I should have read these reviews first as what I received was NOT the same item that is advertised! The item I had sent to me is a cheap, flimsy carrier that barely fits around myself and my child and we are not big people. The strap is way too short which is not like all the reviews I had watched. Also feels like my baby is going to fall out the bottom of the carrier which is super dangerous! Even the bag attachment is cheap and nasty looking and not the same!
I have emailed the company and they want to refund me 35% and I send the items back to them at my own cost. Yeah right! I am not wasting more money on this terrible brand!
26 août 2025
Avis spontané
Réponse : Senarah
We’re really sorry to read your review and to hear that your experience with us has not met your expectations. We take feedback like this very seriously, especially when it involves concerns about comfort and safety.
I want to reassure you that we have already reached out to you directly by email and we’re committed to resolving this with you. Our goal is to make sure you feel supported and that we find a solution you’re truly satisfied with.
Please check your inbox when you can, and don’t hesitate to reply to our message so we can assist you further. We genuinely value your trust and would like the opportunity to make this right.
Love the ease of use and support!
27 août 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing this lovely feedback. We’re so happy to hear that you’re finding the carrier easy to use and supportive. That’s exactly what we hope for every parent, to make things just a little bit easier and more comfortable. Your kind words mean a lot to us.
Seams broken after 3 days
As many other people complaints, it took 2-3 weeks for it to arrive as it came straight from China so no quality control in Australia. After using it for 3 days, seams started breaking when using it with a 10kg baby. 3 days. That is all it took for it to break. I mean come on. There is no way you can use it with a toddler. Get a different brand, we ended up getting one from Gooseket
9 août 2025
Avis spontané
Réponse : Senarah
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with the carrier. This is not the quality we aim to deliver, and I completely understand how disappointing it must have been for you to have issues after only a few days of use.
Our carriers are designed and tested to support little ones safely up to toddler age, so what you described should not have happened. We’d love the chance to make this right for you, whether that’s sending you a replacement or arranging a full refund.
If you could reach out to us directly with your order details, we’ll take care of it promptly. Your feedback is very important to us, and it helps us improve both our products and service.
SAVE YOUR MONEY
Never in my life have I been SO FRUSTRATED with a business!
I purchased two customized slings July 30th. My products were not shipped until August 11th. So warning, they provide false advertising on shipping. It is now August 22nd.. I STILL DO NOT HAVE MY SLINGS!!!!!!!! I have been constantly reaching out via email and through the website and have had NO HELP. I’ve even requested a refund and NADA.
Just to cover; yall HAVE my email - I’ve been emailing you guys. I have RECEIPTS!!
STAY AWAY!!!!!!!!!!
22 août 2025
Avis spontané
Réponse : Senarah
We are truly sorry for the experience you had. After carefully checking, we found that your email from August 21 ended up in our spam folder, which is why you did not hear back from us right away. We have since replied to your email to let you know that your order was unfortunately lost in transit and we have already processed a full refund for you.
We completely understand how upsetting it must have been to wait and feel like you were not being heard. This is not the kind of experience we want for our customers, and we are taking steps to ensure this does not happen again.
Thank you for bringing this to our attention, and we truly appreciate your patience.
I absolutely love this sling
I absolutely love this sling! The first time I tried it with my son, he fell asleep within minutes. It’s incredibly comfortable, and while he napped I could move around freely without worry. I was a little hesitant after reading some of the reviews, but after using it myself I couldn’t be happier. There were no odd smells when it arrived, and it feels very secure and safe for my little one. I ordered mine personalized with his name, so shipping took a bit longer, but nothing unreasonable. My son is a 15-month-old wiggle worm, yet once he woke up he was able to move comfortably, and I had no anxiety about him slipping or falling. He’s happy, and so am I!
17 août 2025
Avis spontané
Réponse : Senarah
This just made our day! We’re so happy to hear how comfortable the sling has been for both you and your little one. It’s wonderful that he feels secure enough to nap peacefully, and even better that you can move around freely without worry.
Thank you as well for mentioning the personalization, we do put extra care into those, and we’re glad the wait was worth it. Knowing that it works well even with your active 15-month-old truly means a lot.
We appreciate you giving us a chance despite the mixed reviews you saw, and we’re overjoyed that you and your son are both happy with your sling. Wishing you many more cozy snuggles together!
DON'T BOTHER.... So Disappointed...
They portray in their marketing that this carrier can be used hands free but in the instructions they strongly recommend that you use one arm to support your child. Having now used the carrier there is no way I would be using it hands free. The carrier slipped out from underneath my daugher and she would have fallen had I not been holding her. You may aswell carry your child, it doesn't really add any value. It does take some of their weight but I did not find it much of a value add at all. Their marketing promises so much and I was so so excited for this carrier and it just did not deliver. I also found it pulled on my upper body.
When I applied for a refund, they offered me a 30% refund and that I could keep the carrier.
I tried it for another few days, really really hoping we could use it successfully but to no avail. I went back and asked for the full refund. They came back again, this time offering a 70% refund with the option to keep the carrier. They said if I wanted the 100% refund, I would need to pay postage to mail the carrier to the United States (even though I believce it was mailed to me from within Australia). I opted for the 70% refund because I didn't know if they'd actually deliver on the refund and figured I didn't want to spend more on postage sending it back. They did refund the 70% quite quickly. They get 2 stars because they did respond to my emails in a timely manner and they did refund the money but overall I am so so disappointed. Their marketing gave me so much hope and their product just did not deliver AT ALL. The fact that they have such a streamlined refund offer process suggests to me that they get a lot of refund requests... Save yourself time and money, and keep your child safe by not purchasing this product.
21 août 2025
Avis spontané
Réponse : Senarah
We’re really sorry to hear about your experience and that the carrier didn’t meet your expectations. We completely understand how disappointing this must have felt, especially when you were so excited to try it. Your feedback on both the product and the refund process is very valuable, and we’ll be taking this back to our team to improve.
We’re glad we could process your refund quickly, but we understand that doesn’t make up for the frustration you experienced. Thank you for giving it an honest try and for sharing your thoughts, we truly appreciate your honesty.
Very easy to use
Very easy to use. So comfortable! Best sling I’ve ever used, and I’ve used many.
13 août 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing this lovely feedback! We’re so happy to hear that you find the sling comfortable and easy to use. Knowing it’s the best one you’ve tried means the world to us. Wishing you and your little one lots of cozy snuggles together!
Highly recommend
Great product and my daughter was so happy in this carrier! It saved my back too!
1 août 2025
Avis spontané
Réponse : Senarah
We’re so happy to hear your daughter enjoyed the carrier and that it made things easier on your back too. That’s exactly what we hope for with every customer. Thank you for sharing your experience and for choosing us.
DO NOT BUY
DO NOT BUY! Purchased item on the 29/06 ready for my holiday on the 7/08, no carrier, no reply to my emails, tracking hasn’t updated since the 30/06- really annoyed and POOR customer service. Please do not waste your money!
7 août 2025
Avis spontané
Réponse : Senarah
Thanks for your feedback. We just wanted to clarify that your order was actually placed on July 29th, not June 29th. We understand your frustration with the timing, especially with your holiday coming up, and we’re really sorry for the stress this has caused.
We did respond to your email, and your parcel is already in transit, although we totally understand it’s frustrating that tracking hasn’t updated as quickly as expected. Please know we’re doing our best to get it to you as soon as possible.
If you still need help or have any other concerns, feel free to reply to our email, we’re happy to assist further.
Meh!
Meh. Seems sketchy. The product description said it’s good for 6 months olds able to sit unassisted, up to 4 years (it mentions the weight too). I ordered for my 7 month old who’s big and falls within the weight limit. However the carrier is too big for him, kind of uncomfortable. I went in to the FAQs on the website to double check I was following the instructions properly and found out that these carriers are for 9 months olds and up to 4 yo, not 6! So now I’m stuck with this carrier. After reading the reviews I have ZERO trust on contacting them and getting a refund. Guess I’ll wait until my baby is a bit older/bigger and by then probably it will be too late to get any support from them.
Also, their carrier or package comes with zero safety certification, so order at your own risk.
28 juillet 2025
Avis spontané
Réponse : Senarah
Thanks so much for your feedback, we’re really sorry to hear the carrier didn’t feel like the right fit at the moment.
Just to clarify, our product description does state it’s suitable from 6 months up to 4 years, as long as your little one can sit unassisted. We don’t mention 9 months anywhere on the website, so it might have been a mix-up or misunderstanding.
If the carrier feels a bit big right now, many parents find that just a little growth makes a big difference in comfort and fit.
That said, we’re always here to help, feel free to contact us directly at hello@senarah.com and we’ll be happy to assist with any questions or concerns you might have.
We really appreciate you giving us a try, and we’re here if you need anything!
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