While shipping is often slower when a product comes from overseas, I am still happy with this purchase. I ordered one on Amazon and it was good but the wide shoulder has made all the difference. I app... Voir plus
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Bought it for my daughter who has a 10 month old. She likes it. Wished it came with instructions and made it adjustable so her daughter was in more snug. But overall is happy with it. Also customer... Voir plus
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Voir plus
L'entreprise a répondu
DO NOT FALL FOR THESE ADVERTISEMENTS. THIS PRODUCT IS ABSOLUTELY RUBBISH. ITS ALL FALSE AND THESE WOMEN ARE CLEARLY SELLING OUT OTHER MOTHERS FOR A PAYDAY. ITS OVERPRICED TOOT! £10 FOR A “SHOULDER PAD... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Eliminate back pain with our unique toddler carrier design👶
Coordonnées de contact
Royaume-Uni
- senarah.com
3,4
Moyen
381 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Réponse : Senarah
Thank you so much for the kind words! We’re so happy to hear you’re loving the carrier, especially that it’s comfortable and easy to use. That means a lot to us! 💛
Very happy with the carrier
Very happy with the carrier. Its great quality and easy to use. It makes carrying my 2.5 year old much easier. We all love it.
23 juin 2025
Avis spontané
Réponse : Senarah
Thanks so much for the lovely review! We're so glad to hear you're loving the carrier and that it's making things easier with your 2.5-year-old, that means a lot to us. Wishing you and your little one many comfy adventures ahead! 😊
DO NOT PURCHASE FROM THESE!!!
DO NOT PURCHASE FROM THESE!!!! Ordered over 2 weeks ago. Still not arrived been trying to contact. Just dismiss your emails and say it's in its way!!! No way to get a refund. Its like speaking to a bot. Trust complelty lost in company. Very disappointed and dissatisfied. Feels like a scam now!
Been another week and still not received item!!!
28 juin 2025
Avis spontané
Réponse : Senarah
We're really sorry to hear about your experience, this is absolutely not the kind of service we want to offer, and we completely understand your frustration.
Delays can definitely be stressful, especially when communication doesn’t feel helpful. We’d love the chance to make this right and check on your order personally. Please email us at support@senarah.com with your order number, and we’ll prioritize this for you.
We’re a small team doing our best, and we truly value every customer, your trust means a lot, and we hope we can regain it.
It's great but maybe not the best for left handed people
It's great, I really like it. The only thing that I don't like is that I'm left handed and mostly hold my toddler on my right side. The strap to tighten it on the left front so it's just a little awkward. It's not a big deal but I can't hold her on my right side and not be able to pull the strap.
27 juin 2025
Avis spontané
Réponse : Senarah
Thanks so much for your honest review, we're really glad to hear you’re enjoying the carrier overall!
We appreciate your feedback about the strap placement, especially from a left-handed parent's perspective. That’s a really helpful insight, and something we’ll definitely take into account as we work on future improvements. We're always looking for ways to make the carrier even more comfortable and user-friendly for everyone.
Definitely impressed
I was super hesitant to get this, but honestly I’ve been using it for a full week now and I’m so glad I finally jumped on it! Yes it did ship from china, but I am familiar with manufacturing and I totally get that designers and companies will work with manufacturers to develop their products, that’s not news. The quality of this is actually really nice - there’s clean stitching, nice fabric, no loose threads. It’s sturdy and lightweight and genuinely comfortable to wear. My son is almost a year and a half and loves to “help” with cooking, but he has never cooperated with carriers. He gets excited when he sees me grab this one! It’s simple to use, and I can easily jump back and forth between carrying him and putting him down with no trouble. I will say if you have joint issues, like trouble with your knees or with squatting down, it may be more difficult for you to use this carrier as it works best when you can scoop your child up from the floor. I wouldn’t say it makes him weightless, but the weight is distributed so well that I have no hip or back pain, even when my lower back is acting up! It’s been awesome. Big fan, would absolutely recommend the Senarah carrier! The pouch is not my favorite just based on the size, it’s a little small and can only really hold my iPhone in width and height, HOWEVER the quality is fantastic - the Velcro is strong, and the bag is sturdy and has some sort of structured boning to keep its shape, it’s really nice! I’m still planning to try to use it, but I might end up attaching it to my backpack strap instead of the carrier itself.
27 juin 2025
Avis spontané
Réponse : Senarah
Thanks so much for such a thoughtful and honest review, we’re really glad to hear the carrier has been working out so well for you and your little one! It means a lot to know you noticed the quality and comfort, and we’re happy it’s making daily routines like cooking a bit easier. 😊
Appreciate your insight on the pouch too, helpful feedback like this helps us continue improving. Thanks again for giving Senarah a try and for sharing your experience!
Réponse : Senarah
So happy to hear that you're loving it and getting daily use out of it! Thanks so much for the support, it really means a lot to us. 💛
We love our new carrier!!! No issues!!
We love our new carrier and bought one for my sister! It saved my arms when we went for a walk through the city and carried all my kids between ages of 2-5, thank you Senarah! Also quick shipping, no issues and received exactly what it stated I would. Also bought the little purse and that was a lifesaver too because who has energy to carry more stuff! Especially in 100 degree weather! (Although would have loved an option that had mesh on the back because it definitely gets super hot in high heat temps! Definitely recommend!
18 juin 2025
Avis spontané
Réponse : Senarah
Thanks so much for the lovely review! We're so happy to hear the carrier has been a game-changer for you (and your sister too, amazing!). Sounds like it came in clutch for your city walk and handled your little crew like a champ 💪
Totally hear you on the heat, a mesh-back version is such a great idea, and we’ll definitely pass that along to our product team. Appreciate the honest feedback!
Thanks again for the support and recommendation, it means a lot to us 💛
Very naughty
Very naughty! SCAM!!!! Replied to my last review claiming I hadn’t included my email at checkout and they have resolved this. I have contacted them on Instagram and email. No reply! They haven’t sent me any confirmation after purchase or like they said they did after my Trustpilot review! All false. The efforts they go to scam innocent families of their money is vile. I was buying a carrier to support care of my daughter after her surgery. SHAME ON YOU!
13 juin 2025
Avis spontané
Réponse : Senarah
We’re genuinely sorry to hear you’re still feeling this way. As mentioned in our previous response, your email address was not included during checkout, which is why you didn’t receive an initial confirmation. Once we identified the issue, we manually added your email and resent the order confirmation and tracking details.
We also responded to your email shortly after receiving it, if you haven’t seen it, please double-check your spam or junk folder, as it may have landed there.
We understand this situation has been upsetting, and we're here to help resolve it properly. If you’re still unable to find the confirmation or need further assistance, please reach out again and we’ll make sure you’re taken care of.
13th June I ordered
Please ignore their reply to this review. I have received no email from them or any care. All false! 13th June I ordered, money had been taken. No email confirmation of purchase or tracking sent. I have emailed, tried the website and Instagram DM’ and no reply! I have to wait now to report it as fraudulent from my bank. So upsetting!
13 juin 2025
Avis spontané
Réponse : Senarah
We’re really sorry for the confusion and frustration this has caused. We’ve looked into your order and found that no email address was added at checkout, which is why you didn’t receive an order confirmation or tracking updates initially.
That said, we’ve now added your email to the order and sent through the confirmation and tracking details, please check your inbox and also your spam or junk folder just in case it landed there.
We also replied to your email earlier, so feel free to reply back if you need anything else. We're here to help and want to make sure you’re taken care of.
Love this wrap
Love this wrap. I use it for my 9 month old and it is so easy to wear and saves my back.
6 juin 2025
Avis spontané
Réponse : Senarah
So glad to hear that! It’s awesome to know it’s been comfy for both you and your little one, and saving your back is a total win. Thanks for sharing the love! 💛
I love my new toddler carrier
I love my new toddler carrier, yes the delivery was a bit slow, probably because it's coming from China, but overall I'm super pleased with the product, no complaints about the company!
2 avril 2025
Avis spontané
Réponse : Senarah
Thank you so much for your kind words and understanding! We’re really glad to hear you’re loving the toddler carrier, that means a lot to us. Apologies again for the delay in delivery; international shipping can take a bit longer at times, but we’re working on improving that. Thanks for your support and for taking the time to leave a review!
Overall useful carrier and easy ordering
Ordering and receiving went well… the carrier is easy to use. It’s great when I’m taking care of my grandsons!
20 juin 2025
Avis spontané
Réponse : Senarah
Thanks so much for your kind words! We're really glad to hear everything went smoothly with your order and that the carrier is making life a bit easier while you're with your grandsons, that means a lot. Appreciate you taking the time to share this!
Lifesaver for daycare pickup
My toddler always wants to be held the moment I pick him up from daycare, but I also need to carry his bag, lunchbox, and my stuff. This makes it effortless. Pop him in and go.
11 juin 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing this! We totally get how those daycare pickups can feel like a juggling act, we're really glad this has made things easier for you and your little one. Here's to more smooth, snuggly carry-and-go moments! 💛
Better than a hip seat
I tried one of those hip seats but they just made my back ache worse. This feels more balanced, way more secure, and the seat part doesn’t jab into me like others did. So much smarter.
4 juin 2025
Avis spontané
Réponse : Senarah
Love hearing this! We totally get what you mean, some hip seats can be more hassle than help. Really glad this one feels more balanced and comfortable for you. Thanks for giving it a shot and sharing your experience!
Finally something that fits me
I’m petite and most carriers feel way too bulky or hang weird. This one fits snug, doesn’t overpower my frame, and still supports my big 2-year-old just fine. Adjustable and flattering too.
12 juin 2025
Avis spontané
Réponse : Senarah
Love this so much, we hear you on the struggle with bulky carriers, and we’re so glad this one fits you just right! It’s awesome to know it’s giving you both the support and comfort you need while still looking great. Thanks for sharing!
Worth buying
Amazing Product. Good support for lower back. I was unable to carry my baby for more than 15 min because of back pain. With the carrier, the impact on lower back is reduced and I can carry my baby for long time.
1 juin 2025
Avis spontané
Réponse : Senarah
Thank you so much for sharing this! We're really happy to hear the carrier has made such a difference for your back and that you're now able to enjoy longer snuggles with your little one. That’s exactly what we hoped for when designing it! 💛
So far it’s been great
So far it’s been great. So much that she wants to sit in it all day
It has worked great for us when we are out and she won’t sit in the stroller
18 juin 2025
Avis spontané
Réponse : Senarah
That’s so sweet, sounds like she’s really loving it! We're glad it's been such a helpful go-to, especially when the stroller just isn't cutting it. Thanks for sharing your experience with us! 😊
Money stolen out of account
Money stolen out of account - one purchase made and money taken out in two separate transactions. Refusal to put money back into account and no phone number provided to try and resolve matter. Product did arrive but awful cheap quality. Total scam. Don't do it.
8 mai 2025
Avis spontané
Réponse : Senarah
We’re really sorry to hear about your experience, that’s definitely not the kind of impression we want to leave. We take these concerns seriously and would love the chance to make things right. Please reach out to our support team via email hello@senarah.com so we can look into what happened and help resolve it properly.
It definitely eases back pain with…
It definitely eases back pain with carrying but I thought the quality of the fabric would be different.
16 juin 2025
Avis spontané
Réponse : Senarah
Thanks so much for your honest feedback!
We're really glad to hear it's helped with back pain, that's exactly what we aim for. As for the fabric, we appreciate you sharing your thoughts. We're always working to improve, and your input truly helps us do that.
Actually stylish!
I love how sleek this carrier looks, it doesn’t scream “baby gear.” It matches my outfits and doesn’t feel bulky at all. Finally, a practical carrier that doesn’t ruin my whole look.
5 juin 2025
Avis spontané
Réponse : Senarah
Thanks so much for your review! We're so glad to hear you're loving the sleek look of the carrier, we definitely wanted something that’s both functional and stylish. It's awesome to know it fits right in with your outfits without feeling bulky. Appreciate you sharing your experience! 💛
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