While shipping is often slower when a product comes from overseas, I am still happy with this purchase. I ordered one on Amazon and it was good but the wide shoulder has made all the difference. I app... Voir plus
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Bought it for my daughter who has a 10 month old. She likes it. Wished it came with instructions and made it adjustable so her daughter was in more snug. But overall is happy with it. Also customer... Voir plus
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Voir plus
L'entreprise a répondu
DO NOT FALL FOR THESE ADVERTISEMENTS. THIS PRODUCT IS ABSOLUTELY RUBBISH. ITS ALL FALSE AND THESE WOMEN ARE CLEARLY SELLING OUT OTHER MOTHERS FOR A PAYDAY. ITS OVERPRICED TOOT! £10 FOR A “SHOULDER PAD... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Eliminate back pain with our unique toddler carrier design👶
Coordonnées de contact
Royaume-Uni
- senarah.com
3,4
Moyen
381 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
I really like the carrier!
I really like the carrier!! So easy to use!!
The only thing I didn’t like was the shipping time. Took longer than expected to arrive.
23 mai 2025
Avis spontané
Réponse : Senarah
Thank you so much for your kind words—we're thrilled to hear you're enjoying the carrier and finding it easy to use!
We’re really sorry to hear the shipping took longer than expected. We know how frustrating that can be, and we’re working hard to improve our delivery times so future orders arrive more promptly.
Thanks again for your support and patience—it truly means a lot to us!
Senarah toddler carrier in mint and pouch
I bought the Senarah mint. I had another sling carrier prior to that and I must admit if feel more comfortable with the senarah. You still have to manage your toddler when he moves around but for home use or short trip it is very handy. I also bought the pouch, although it is the right size for those maxi smartphone that we have those days, and don’t find it practical where it is located. But at least they try to find a solution
15 mai 2025
Avis spontané
Réponse : Senarah
Thanks so much for taking the time to leave a review!
We’re really glad to hear that you're finding the Senarah Mint more comfortable than your previous sling—it means a lot to us that it's been handy for home use and short trips. 😊
We also appreciate your honest feedback about the pouch. You're absolutely right—it’s designed with modern phones in mind, but we understand that the placement might not be ideal for everyone. We're always working to improve the design, so your input is genuinely helpful.
I regret not checking the reviews…
I regret not checking the reviews before. I bought their carrier and they have the promise of refund if you are not happy with the product.
I couldn't really use the product as the strap was too tight and myself and my toddler were uncomfortable - even adjusting the strap.
I messaged them and they proposed me to keep the product and give a 75% refund. I said that was fine because it would be quicker to get the money back instead of waiting until the product gets shipped back to China (yes, it's not a British company, you will have to ship back to China).
They told me they processed the refund. However, I've never received the money. I've contacted them to ask about it, they told me to wait 7 working days.
It's been almost one month and I didn't get the money back. They also stopped replying my emails.
Don't buy from them because it's a real scam.
29 avril 2025
Avis spontané
Réponse : Senarah
We’re really sorry to hear about your experience and for any frustration caused.
We’d like to clarify that your refund was processed and deducted from our system on May 1st, and we also responded to your most recent email with these details. It’s possible our replies may have landed in your spam or junk folder, so we kindly ask you to check there as well.
If the refund hasn't appeared in your account yet, we recommend contacting your bank directly, as they may be able to trace the transaction or explain any delays on their end. We’re more than happy to provide the refund reference number if needed—just let us know.
We truly want to make sure you’re taken care of, and we’re here to assist in any way we can.
Great carrier for short term use
Happy with the product, exact same as on the photo. Easy to use. I use it mostly at home with my 12 months old and it's been a game changer for me!
I've tried to use it when I go out but it's not comfortable on a long run.. I prefer to use my regular carrier. This one is more for short term use on my opinion. Very happy with it!
13 mai 2025
Avis spontané
Réponse : Senarah
Thank you so much for your honest and thoughtful review! We're really glad to hear the carrier has been a game changer at home with your little one—that means a lot to us 💛
We totally understand that everyone’s comfort level can vary, especially during longer outings, and we appreciate you sharing how it works best for you. Feedback like yours helps us continue improving while also guiding other parents on what to expect.
Thanks again for giving us a try and for being part of the Senarah community!
Extremely comfortable for both me and…
Extremely comfortable for both me and my son who is 25 pounds. I wish I would had gotten it sooner. I will purchase a second one for sure.
20 mai 2025
Avis spontané
Réponse : Senarah
This made our day—thank you so much for your kind words! 🧡 We’re so happy to hear that the carrier has been comfortable for both you and your little one (25 pounds and thriving! 💪).
It really means a lot that you're already thinking of getting a second one. If you ever need help picking a new color or style, just let us know—we're always here for you.
Wishing you and your son many more cozy adventures together!
Overall great purchase! But baby’s age is important
Overall great purchase. Does what it needs to do. Only thing is my kid is 5 months old and I feel she’s a bit to small for it. I can’t have her on my hip as shown and have her more on my side with the sling super tight. I still need to hold her with my arm because she could fall backwards and I worry that the seat part could slip off from under her. That being said, it still helps a lot, I can get most task done with her on my side, and I know once she’s older this will be a game changer! Just keep in mind how old your child is.
5 mai 2025
Avis spontané
Réponse : Senarah
Thank you so much for your honest review—we really appreciate you sharing your experience!
It’s great to hear the carrier has been helpful for getting things done, even if you're still needing a bit of extra support with your little one. At 5 months, some babies are just starting to feel secure in a hip carry, and every child develops at their own pace. You're absolutely right—once she grows just a bit more, the carrier should feel a lot more stable and natural to use hands-free.
We truly value your feedback and we’re always here if you have any questions or need tips for adjusting the fit. Thanks again for giving us a try—we're so glad it's helping even now, and we hope it becomes even more of a game changer in the months ahead! 💛
Great all around product
Arrived relatively quickly, and got updates throught re delivery progress. Product is so easy to use and comfortable I'm surprised I didn't get it before. It got really difficult getting anything done when the little one just wants to be held and this is a great solution. Not the cheapest option available on the market. Definitely recommend though!
12 mai 2025
Avis spontané
Réponse : Senarah
Thank you so much for your lovely review! We're really glad to hear your order arrived quickly and that you found the updates helpful along the way.
It makes us so happy to know the carrier has made life a little easier—especially during those clingy moments when your little one just wants to be close 🥰 You're absolutely right, it's such a game-changer for getting things done while still keeping baby snug and happy.
Really amazing carrier
Really amazing carrier! I am not the type of person to usually buy these sorts of products but I am seeing so many benefits already from having bought this plus will be very handy for going through airport when going on holiday.
20 mai 2025
Avis spontané
Réponse : Senarah
Thank you so much for your kind words—it truly means a lot to us! We're so happy to hear that the carrier has been a pleasant surprise and is already making things easier for you. 🙌
It’s especially great to know it’ll be helpful for your travels—we designed it with exactly that kind of everyday convenience in mind. Wishing you a smooth and stress-free airport experience and an amazing holiday ahead! 🌍✈️
This company is a scam
This company is a scam! Don’t order. I ordered this for my daughter in law. She never received it. I have reached out to the “customer support” on three different occasions and still no response. I’ve read that this is common practice for this company. Save your money and don’t waste your time! Oh, and no phone number to call….i wonder why.
19 mai 2025
Avis spontané
Réponse : Senarah
We’re genuinely sorry to hear about your experience, and we completely understand how frustrating this must be—especially when the order was meant as a gift.
I want to assure you that we have responded to all of your emails, but it looks like our replies may not have reached your inbox. Please check your spam or junk folder, as they sometimes end up there by mistake.
Your order is currently in transit and is expected to arrive at your local hub soon for final delivery processing. We’ve also sent your tracking details via email so you can follow its progress step-by-step.
We know the lack of a phone line can be inconvenient, but we’re here to support you every day via email and social platforms, and we’ll always do our best to help.
Thanks for your patience—we’re here to make sure this gets sorted.
Lightweight and handy
Only received it a few days ago but so far loving it. My 2 year old always wants carried but hates back or front carrying so this has really helped with the pressure. I put my 4yo in it for a little test and he also loved it but definitely too heavy for long term use. Lightweight, so easily packed to bring with me wherever we go. Seems good quality and can pull up at the back to give little one a bit more back support.
19 mai 2025
Avis spontané
Réponse : Senarah
Thank you so much for taking the time to share this! We're really happy to hear the carrier is already making things easier for you and your little one — especially with your 2-year-old wanting to be carried so often (we totally get that!).
Great to know you gave it a test with your 4-year-old too — while it's definitely more suited for younger kiddos, it’s nice to hear it held up for a quick carry. And yes, we designed it to be lightweight and easy to pack so you can take it anywhere without the bulk.
Thanks again for the kind words and feedback on the back support — it means a lot. If you ever need anything or have questions down the line, we’re always here to help 💛
SCAM- never delivered
Do not waste your money, this company is a SCAM. I order my carrier over a month ago. I received several bullshit tracking emails from the company and then one almost 2 weeks ago stating my order was in my city and out for delivery. When I never received it, I sent a follow up email which they replied to saying that due to tariffs there was a delay in shipping. Ok then why did I receive that first email stating my order was out for delivery ??
I still never received it, and no one has responded to me. I’m going to have to work on fighting them for my money back. Don’t waste your time or hard earned money on this company, order from a reliable company instead.
18 avril 2025
Avis spontané
Réponse : Senarah
We’re very sorry for the delay and truly understand your frustration. Please know we’ve already sent you an email with an update on your order, including your USPS tracking number, which shows your package is scheduled to be delivered on May 21st.
We completely understand how misleading it must have felt to receive an "out for delivery" status earlier, and we sincerely apologize for the confusion caused by the tracking updates. These messages are generated by the logistics system and, in rare cases, can be incorrect—especially during international processing delays or customs holds.
We’re doing our best to support you through this, and we’ll be resending the tracking email today in case you missed it. Please also check your spam or junk folder, as sometimes our replies may land there.
Again, we're truly sorry for the inconvenience and are here to help until your order is safely in your hands.
Parcel never arrived
Parcel never arrived, tracking not updated in weeks and no response when contacted to ask for a refund. Several other reviews state the same, do not order from this company. SCAM.
18 mai 2025
Avis spontané
Réponse : Senarah
We’re very sorry to hear about your experience and understand how frustrating this must be.
Please know that we did respond to your email regarding your lost order and asked whether you’d prefer a reshipment or refund, but it seems you may not have seen our message. No worries—we’re going ahead and issuing you a full refund for the inconvenience.
We’ll also be resending the email today, so please check your inbox and spam folder, just in case it was filtered there.
We truly apologize for the delay and any concern this has caused. We're here to make it right and appreciate your patience.
Do not buy from this company! Scam!
Make an order on 4/28 today is 5/15 and haven’t get my order. More than a week ago they sent an email saying it was on my city but is not true! i am still waiting.
Will have to dispute my credit card! I guess all the reviews saying that they are scammers is real!
Do not buy from this company.
25 avril 2025
Avis spontané
Réponse : Senarah
We're truly sorry for the delay and for the frustration this has caused. We understand how important it is to receive your order on time, and we sincerely apologize for any confusion regarding the tracking update.
Your package is still in transit and will update as soon as it reaches your local delivery hub. While it may have been scanned near your city, it has not yet been handed off to your local carrier — that’s why you haven’t seen new tracking movement.
We appreciate your patience and would love the opportunity to make this right. Please reach out to our support team with your order number if you’d like a more detailed update. We're here to help and resolve this for you as quickly as possible.
SCAM FAKE TRACKING NUMBER
DO NOT WASTE YOUR MONEY. I lost £48 buying one of their carriers.. Got an email saying it was in my city so it would be delivered in 1-3 days… it’s now been 5 days! Reached out to them but they never reply back! Absolutely ridiculous customer service and should have listened to the poor reviews before buying it. At this point I just want my money back as it took me a while to be able to pay for it. Tracking number is also fake and it’s constantly saying it’s at the airport, then leaving the airport, then back at the airport. I will be also raising this to my credit card company as this company is fake
30 avril 2025
Avis spontané
Réponse : Senarah
Hi there, we’re truly sorry for the delay and the frustration it’s caused. We completely understand how upsetting this experience has been, especially after saving up for your purchase. We did respond to your email—please check your spam or junk folder in case it landed there by mistake.
We’re actively looking into your tracking issue and will make this right for you. Your trust means everything to us, and we deeply apologize for letting you down here. Please reply to our email or reach out again so we can sort this out as quickly as possible.
SCAM!! Do not order!!
SCAM!! Do not order!! Placed an order over a month ago, money has been taken from my account but I’ve had no email confirmations and no delivery! I have tried emailing them twice and using their contact form with no response! Will need to now take this up with my bank to try and get the money returned to me! Disgusting company!
10 avril 2025
Avis spontané
Réponse : Senarah
We’re really sorry to hear about your experience—we completely understand your frustration. We did reply to your emails, so please check your spam or junk folder just in case our message ended up there.
We’ve also looked into your order and can confirm it was returned to sender due to an insufficient address. A full refund has already been issued back to your original payment method.
We truly apologize for the inconvenience and are always here to help if you have any further questions or concerns.
Réponse : Senarah
So glad to hear that—you just made our day! Thanks so much for the love and support 💛 If you ever need anything, we’re here for you.
Great help
Baby is 7 months old so maybe still a little bit too small for it, leans forward a lot BUT she absolutely loves it, being part of everything as it’s much easier to carry her around like that. Less strain on the body. I feel like it will be even better when she gets a little bit older.
15 mai 2025
Avis spontané
Réponse : Senarah
Thanks so much for your review! We're so glad to hear your little one loves being part of everything—that’s exactly what we hope for. It sounds like you're both getting the hang of it, and yes, it should feel even more natural as she grows a bit more. We're happy it's helping take the strain off your body too. Thanks again for sharing your experience!
I’m 50/50 on whether of not I would…
I’m 50/50 on whether of not I would recommend Thai product after reading the reviews and receiving my items..
I didn’t get any shipping updates and I had no tracking so I was partly worried this was a scam.. however I ordered two slings and they both came in around 10 days which was quick compared to what the reviews said so I expected it to be longer
I personally love the slings and how the fit with me and my one year old.. I wouldn’t say that you can use them “hands free” but it really helps support their weight! Also doesn’t pull on your back which is the problem I found with carriers before!!
Secondly there was a few threads out of place.. which isn’t a big deal but if I was to pay “full price” I would be extremely disappointed because they are not cheap carriers
My main issue was the AWFUL smell that came out of both packets when opening! I was so so shocked and NOONE should ever have to open a packet to that smell
13 mai 2025
Avis spontané
Réponse : Senarah
Hi there, thanks so much for your honest feedback. We're really glad to hear you and your little one are enjoying the slings and that they help with back support—this means a lot to us. We're truly sorry about the lack of tracking updates and especially the smell on arrival—that's absolutely not the experience we want for anyone. We’re actively working on improving both our shipping communication and quality control, and your feedback helps push that forward. Thank you again for giving us a try!
Don’t be scammed
Wish I had read the reviews before I purchased two carriers and lost my money because I was scammed. Despite all my efforts reaching out to Senarah’s customer service, I have yet to receive a response on where my order from over 2 weeks ago is or an actual legit tracking number. However, they have no problem sending me emails to ask how my experience was. So here ya go. Absolutely terrible.
5/27 Update:
I received the carriers and they are super convenient and easy to use. However, the shipping was extremely long and “fast shipping” should not be advertised on the website.
12 mai 2025
Avis spontané
Réponse : Senarah
We're truly sorry to hear about your experience and completely understand your frustration. We want to assure you that we are a legitimate business and are currently experiencing an issue with the contact page on our website, which may have prevented your messages from reaching us.
Please reach out to us directly at hello@senarah.com so we can assist you as soon as possible with your order and provide a proper update, including tracking details.
We sincerely apologize for the delay and any inconvenience this has caused. Resolving this for you is our top priority, and we appreciate your patience while we work through this technical issue.
SCAM
SCAM
AVOID
Ordered a carrier from them after being sucked in by social media. Emailed several times for an update as to where it is, no reply. No update on tracking since April 7th! Don't waste your money like i have done without receiving the item
7 avril 2025
Avis spontané
Réponse : Senarah
We're truly sorry to hear about your experience and understand how frustrating this must be. We want to assure you that this is not the experience we aim to deliver.
Unfortunately, we’re currently experiencing an issue with the contact page on our website, which may be why your messages haven’t reached us. We sincerely apologize for the inconvenience.
Please reach out to us directly at hello@senarah.com so we can urgently look into your order and provide a resolution.
Thank you for bringing this to our attention — we’re here to help and will make this right.
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