Sendle Avis 547

Possibly the worst company I’ve ever dealt with like a comedy scene but it’s not funny. Ordered product in time for Christmas Dec 8. Product sent straight away. Wrong suburb was on package. Fair enough mistakes happen might have been me. Get message ‘delivery returned to depot.’ Which depot? No idea. Search Sendle website request redelivery to correct address via their ‘redelivery’ option. Wait a few days. Nothing. Search Sendle Website to find out where its gone. Find ironically named ‘chat with us’ link. This is of course a ‘bot’ reply. Bot tells me I received an email or card saying where my product was. I did not. Bot transfers me to an actual person who boldly states ‘a redirection or delivery to a different address is not yet part of our service agreement with our courier partners.’ ‘Why [the xxxx did you] say you can redeliver it then’ I said? You can pick it up from ‘the depot.’ Which depot I ask yet again. On Mars? The moon? Am I supposed to guess? Oh, Aramex Perth a third party here. (Strange detail emerges) Where’s that? Welshpool? That’s 25 km away I say! Dec 22 ring Aramex ‘can you deliver my package I’ll pay? ‘Sure’ they say. ‘I’ll be home all day can you tell me what time they will deliver?’ No package. Then get a text ‘your package is waiting at the depot’. Which depot? Dec 24 ring them again (after 20 minute hold) ‘You said you could deliver it?’ ‘I’m sorry we cant do that’. ‘Well I’ll come and pick it up.’ Arrive at the mysterious depot after 30 minute drive. Bloke says ‘I’ll see if I can find it.’ Amazingly he produces my package marked ‘urgent.’ Get home and get a text from Sendle ‘Delivery Complete!’ Your parcel from … has been delivered. We hope you enjoyed using Sendle.’ Right.

DO NOT USE SENDLE.
This delivery company is unbelievably bad.
Is now 20 days past delivery date with no idea where the parcel is.
After seldom updates, we were told 3 days ago it was out with the driver for delivery. Patiently waiting at home 3 days in a row. Now told it is at the depot.
Update 2 Jan 2026. I'm still waiting, despite empty promises. Today advised that they are still investigating.

Useless. Keep delaying delivery and saying it’s within timeframes (of their updated delay) never use them

Sendle relies on third-party delivery drivers, which in itself is fine. The problem is that Sendle has no effective way to communicate with those drivers when issues arise.

There appears to be no system for timely, two-way communication when a driver cannot locate an address. Drivers do not contact the addressee, and in this case were unable to locate a clearly valid address, seemingly without knowing how to use Google Maps effectively.

Compounding the issue, Sendle offers no redirection option and provides no practical support to resolve delivery failures caused by their own process gaps.

Overall, the delivery model is fundamentally flawed and poorly managed, resulting in delays, wasted time, and an extremely frustrating customer experience.

Terrible terrible service - do not recommend!

Three attempts at delivery for a standard house, claiming ‘access issues’, no active tracking or notifications and a whole lot of frustration. Avoid at all costs!

Absolute joke sent an item from VIC to WA they picked up on 15th Dec then sat in VIC until Fri 19th Dec before being sent to WA. THIS IS NOT A COURIER it is a JOKE now item not due until 2026! Always semm to have issue WITH this "supposed courier"

Lousy company. Never pick up on time, last parcel sat waiting for 8 days. Paid extra $$ to insure my package, they broke it in transport, then denied the claim saying it wasn’t packed good enough. Would not matter how well it was packed, they have systems built in so they can deny claims easily by saying it wasn’t packed well enough. I WILL NEVER EVER USE THIS LOT AGAIN. AUSTRALIA POST FOR ME👍🏼👍🏼
Use them at your own peril.

absolutely pathetic systems and customer service. Accepts bookings to rural areas and then the courier says no we cant deliver there the customer has to pick up from our depot. its been 3 months and the customer hasn't received their order and sendle doesn't care. they don't refund, they don't contact to customer, they do absolutely nothing to repair the relationship between us and our customer and us and them.
customer service people are useless.

way to ruin a christmas gift for an elderly customer of ours by holding onto their parcel. Happy to steal customers money and not provide any support or helpful solution

After searching surrounding streets and houses for over seven days i found my parcel extremely wet from strong rains. Customer service, what a joke, they responded and after a few messages,they sent them in Tagalog language. They sent me a photo of parcel but not where they delivered it to. It was in a completely different street. Couldn't give a hoot and don't believe them when they say they will track by GPS, they don't. Still waiting on an apology, yeah that's not going to happen.
DON'T USE THIS SERVICE

I am the receiver of the parcel sent by Sendle.

The tracking indicated the parcel had been delivered to local news agency for pick up. I had been home all day and there’s been no attempt to deliver it to the address on the package.

Once I received the notification that the parcel had been delivered to the news agency I went to collect it, in front of me were two other people with the same problem they had also received notification that their parcel had been delivered to the news agency and not to the address on the package.

All people queried why the parcel hadn’t been delivered as addressed, they also indicated they had been home all day. The person serving at the news agency was unable to provide a response.

Absolutely terrible company people should stand clear and use Aust. Post.

When I enquired about our parcel not showing up Sendle sent endless emails from different staff about the delay in the delivery and said we would have to pick it up from a depot. They didn't give us the right courier name and no contact phone number for them. They wouldn't come out making lame excuses about the road being too dangerous and then saying they did come out but they didn't. Then we had to go down to the Courier Depot and pick it up ourselves which was a 2 hour return trip and we had paid for them to deliver. Also they were only open for 4 hours a day which luckily we got there in the timeframe
Not happy Jan

Absolutely do not use sendle if you need a reliable service. Your parcels will not be picked up on time. We will be pulling all of their services from our businesses. They have a big push to help small businesses but when they can’t pick up a parcel for a week or more they cause small businesses additional headaches with unhappy customers & lengthy wait times. They have absolutely no connection or contact with their drivers so they can’t ensure the messsge to pick up or deliver parcels gets through. I’m beyond disappointed as yesterday I was assured by Jeffery, a member of their team that my parcel would be picked up either yesterday or today at the very absolute latest- I had his word. Today was coming to an end so I got in touch with Marc from the support team to make sure it would still be happening today, who said the best he could do was escalate it again (something that’s been happening all week). The most disappointing part of it was being assured of a delayed pick up today that never happened and the fact that this isn’t the first time a pick up has been missed for days.
Never trust this as a small business. You can expect European and US delivery timelines for domestic parcels. The headaches Sendle cause to save just a little $ aren’t worth it. We fell for their helping small businesses marketing ploy. We will be avoiding them across all our businesses after this Christmas disaster and will be telling everyone we know to give them a miss.
….. I didn’t know the reviews were this bad until all the bad experiences myself, wish I never bothered.

30 minute drive from sender to receiver has take Sendle 14 days and still haven't received parcel and no date for delivery, terrible service would not recommend

If I could give a 0 star I would. Just frustrating how bad this company is.
They keep saying that they attempted to pick up but I have proof that nobody came to pick the item up, the worst part is they try to pin it on you as if you’re not doing or following the instructions correctly.

They said that it only takes 1-2 business days but my parcel has been sitting there for over a week! This is affecting my business!

Worst, didn't pick up and continually just said they were coming to pick it up but never actually came. Never again.

Total failure to deliver and contradictory responses to requests for clarification. Their platform indicated that the first attempt at delivery failed due to there being nobody at home.......we were home all day. The second said that it had been delivered the following afternoon, which was also incorrect. They later stated that the parcel had been returned to their depot an hour after the alleged delivery time. Their next update stated that the parcel had been delivered the day after that, but there was no contact attempted by their delivery driver and no trace of the parcel. Their final response stated that it had been delivered on the second day after all.......in spite of them having previously advised that it had been scanned back into their depot an hour later. They say that they have launched an internal investigation, but are relying on me to provide CCTV footage. Absolutely terrible experience.

Claimed to have attempted delivery twice. But no-one came

This service is absolutely terrible, I am waiting on a parcel that was picked up within 30 minutes drive of the delivery location and was told it would be delivered within 2 days, I have spoken with several customer service attendants who have all given me different excuses every time. I understand it is a busy time of year but I haven't been given an exact answer once each time I've spoken to the customer service support. Avoid this company if you want reliability, stick to auspost even if its an added cost.

Terrible - don't bother. These reviews say it all!