Sensica Avis 

I needed assistance with my Sensifirm and received an excellent customer service. The device itself seems to be doing a great job, as well, very pleased with the purchase.

I was going to return it because it seemed to only work intermittently. Then it was working so I didn't. Now it seems intermittent again. I think it is just too sensitive, and if it lifts even just a hair away from the skin it stops.I also find it very uncomfortable to hold for twenty minutes, esp if I am doing more than one area. I guess I have to wait to see if it actually performs, but so far not thrilled with it. (and there was supposed to be an orange light that never did make an appearance.)

I thought it was A weste of money I can’t get hold of them to get my money back wouldn’t recommend it paid 75 pounds for it

Greats service supporting a product that we purchased several years ago. Thanks very much

Great, my device decided to stop working a year in, and the team got me another one and were very helpful. Thank you!

Excellent customer service throughout my return and replacement for a faulty item.

The customer service was really excellent.
They fully replaced my sensilift when it stopped emitting heat within the warranty and covered the cost of shipping to Republic of Ireland as a goodwill gesture. I found them very nice to communicate with and helpful all the way through.

My IPL never got such good care! I was moving apartment and lost the charger :( so after 3 emails total the UK team was able to send me an adapter all the way to US. They were super fast in replying!!! I had my issue solved quicker than expected and the shipping was like less than 1 week

I wanted to purchase an RF body firming device and concluded Sensifirm fits to my desired specifications. I have searced high and low but the device was out of stock everywhere which would send it to my location. I have even tried to get it on my holiday yet then the supplier wouldn't send it to a hotel :( I wrote Sensica support for assistance without much hope yet they agreed to send the device to me and offered me even a discount. I am very happy with their speedy replies and their follow up. I am very much looking forward to my Sensifirm's arrival!!!

ABSOLUTELY TERRIBLE. I ordered their hair laser device and I had a horrible experience. First of all I never used the product at all because as soon as I opened the box it showed 5 color dots and said if your skin color is not one of these first 2 dots -- ALL WHITE like legitimately super pale -- then this product will not work on you. So I reached out to the company to get a refund and they refused to send me a return label. So I had to PAY to send it back to them in order to get my refund. Which.. of course... I am not likely to get because that's what shady companies with shady business practices do. Went to the website to see if I missed something in my reading... absolutely NO MENTION of the fact this this product only works on incredibly fair skinned white people. How tf could you leave that out? And then not facilitate easy returns for your customer? I was completely swindled by this company. Never again.

Sensica have been amazing. I had an issue with a seller of where I bought my product from and Sensica have sorted everything out for me as I was having trouble with the seller, in lightning quick time too!

I have been using Sensilift for 6 years and it is amazing. I am now on my second Sensilift and it stopped working. The team at Sensica were very responsive and solved the issue really quickly. Excellent customer service and aftercare
Thankyou

Compering to other brands this is defiantly the rolls royce of hair removal devices, using for the past few months. less and less every month, good results.

My unit developed a fault and was 15 months old, contacted the company, had a prompt response which asked for proof of purchase and from where, also a short video showing what was wrong. I again had a prompt response asking me to return it they send prepaid label, and within days I had a new machine. I had read bad reviews with problems, but can only say I had great service and can’t thank the support team enough for the prompt help. Wendy Lind

Company and product made a good impression on me, their service seems professional, the products I've treated with made a difference to my face

I was very impressed with their customer service. They went above and beyond helping me find a replacement for the Sensilift adapter. Their support personnel is great and so are their products!
I will not hesitate to recommend this company. Sue

I’m really happy with the results I’ve seen from this the device in such a short amount of time. I bought the sensi light PRO and I’m so impressed. Amazing results and great quality. I have recommended this device to all my friends.

So far I find the device efficient, can see the results right away. I know I need to be persistent in my treatments, so the initial effect won’t go away. Massage feature is very pleasant, as well.

The heat and massage switch suddenly stopped working after approximately 10 uses. I contacted Sensica customer service was extremely poor and unhelpful. This was bought for me as a gift and I did not have the receipt so although it was still under warranty they declined to help even though I supplied the serial number and the item was clearly faulty.
I would not recommend spending money on this device or this company.