I wanted to purchase an RF body firming device and concluded Sensifirm fits to my desired specifications. I have searced high and low but the device was out of stock everywhere which would send it to... Voir plus
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My unit developed a fault and was 15 months old, contacted the company, had a prompt response which asked for proof of purchase and from where, also a short video showing what was wrong. I again had... Voir plus
I was going to return it because it seemed to only work intermittently. Then it was working so I didn't. Now it seems intermittent again. I think it is just too sensitive, and if it lifts even just a... Voir plus
The customer service was really excellent. They fully replaced my sensilift when it stopped emitting heat within the warranty and covered the cost of shipping to Republic of Ireland as a goodwill ge... Voir plus
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4,0
Bien
22 avis
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Avoid Sensica. Bad company
I am giving 1 Star because I can't give zero or negative score. Bought an expensive Sensilight pro and after 1 year it stopped working. After a few not so helpful emails, they refused to fix or replace it, although it has 2 years warranty. Do Not buy from this company. If you have a problem with their expensive products, and You will, nothing will be done to fix it or replace it. Their customer service and support team are useless, rude and You will lose your money. Avoid this rip off. They are thieves.
Not an honest company. PLEASE AVOID SENSICA.COM and all their produtcs.
Filipa Estribio
6 décembre 2022
Avis spontané
Réponse de Sensica
Dear Filipa,
We are very sorry that you feel this way, regretfully as we explained to you in few emails, we cannot cover purchases that were made on platforms that are not authorized by us as we do not know the origin and the history of this device.
Filipa, we do try our best with all our customers but we cannot support unauthorized partners. We're very sorry you're dealing with this situation, but it's not Sensica's responsibility, you can maybe refer to the seller on Ebay for a refund, or we can grant you a partial refund when buying a new device.
You are more than welcome to contact us at supportuk@sensica.com to find a way to solve this and assist you.
Ive had a very bad experience with…Sensica
Ive had a very bad experience with Sensica regarding the sensilift . I purchased this facial tool for £275 and tried it a couple of times . It didn't really work properly and noticed the adapter plus was split . I got in touch with their customer services and spoke to a very reluctant to help operator. She would not help me to get a replacement plug or exchange it just kept repeating that she would not help me and was rude and disrespectful to me and made me so upset and distressed and couldn't believe how she was speaking to me. She was so rude and would not replace or just send me an adapter plug. I can't use this item having spent our hard earned money and are senior citizens.
I would not recommend anyone to go through the distress and anxiety Ive suffered and money Ive lost for something useless. They are a very bad company do not buy from them. I feel like taking them to court. I couldn't even speak to a manager or Director as she refused to put me through. I was left in tears. Why are there such nasty unhelpful unkind unsympathetic working in customer service leaving customers distraught. Im devastated and can't speak to anyone in this Company. I need a refund of my money or replacement. Disgusting people. Don't purchase anything from them.
R. Lewis
21 décembre 2021
Avis spontané
Réponse de Sensica
Hello, we're really sorry to read about your experience with a call center representative. We're glad that you also contacted Sensica Customer Service directly by supportuk@sensica.com and received a dedicated and a quick response. Your plug will be replaced free of charge. Please don't hesitate to contact us anytime.
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