The job was eventually done. But only after cancelling four appointments and having to come a fifth time because the person doing the work had not thought to bring a sealant to finish the job. Quite p... Voir plus
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Lisez les avis des autres
Amazing service: 1. prompt response to my request of replacing kitchen tap and stopping any leaks 2. Plumber booked and arrived within 24 hrs 3. Job was done quickly and professionally. Would defin... Voir plus
Serviceteam are my go to company for all things related to gas/electrical and plumbing. Jader is a legend in the field of gas installations, testing and repairs. Ethan pulls the strings behind the s... Voir plus
L'entreprise a répondu
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Ingénieur gaz
- Charpentier
- Électricien
- Entrepreneur spécialisé dans les revêtements de sol
- Peintre
- Plombier
Écrit par l'entreprise
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Coordonnées de contact
London, Royaume-Uni
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Serviceteam
Hi Derek - Thank you for the great feedback. Glad to hear the booking was easy and that our updates were clear and on time. If you ever run into Boiler Repairs, Heating or Hot Water Failure in London again, we’re here to sort it quickly.
Always happy to help, and we’d love to look after you again whenever you need us.
Stay safe - serviceteam
Great Service
Service was prompt, very friendly and efficient and everything was left clean and tidy.
7 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Keith - Thank you for taking the time to leave such a positive review. We're delighted to hear that you found our service prompt, friendly, and efficient.
It's great to know our team left everything clean and tidy after installing your kitchen sink mixer taps. We pride ourselves on delivering a professional and seamless experience.
We look forward to assisting you with any future plumbing needs.
Stay safe - Serviceteam
The appointment was kept on time and…
The appointment was kept on time and the work was completed as promised. Everything was positive and professional!
5 décembre 2025
Réponse de Serviceteam
Hi John - Thank you for your positive feedback regarding your recent boiler repair. We are pleased to hear that our engineer was punctual and that the work was completed to your satisfaction.
At Serviceteam, we strive to deliver professional and reliable service for every appointment. Should you require any further assistance with your heating system or other property maintenance needs in the future, we would be delighted to assist you again.
Stay safe - Serviceteam
Ethan is a gent & efficient
Ethan has come to our house a few times & has been excellent each time, explaining all the issues & provided solutions. Very polite and efficient
5 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Soraya - Thank you for taking the time to leave such a positive review. We're delighted to hear that Ethan has consistently provided excellent service, explaining the issues clearly and offering effective solutions. We pride ourselves on the professionalism and efficiency of our team.
We look forward to assisting you again in the future.
Stay safe - Serviceteam
Recommended - excellent customer service
Excellent communication throughout. Knowledgeable, expert staff and gave sound advice. Attended at unsocial hours to assist with the problem we had.
3 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Paul - Thank you for your recommendation and for taking the time to highlight our excellent customer service. We are pleased to hear that our staff provided knowledgeable advice and effective communication regarding your central heating repair.
At Serviceteam, we strive to be available whenever our customers need us to ensure your problems are resolved quickly and professionally. Should you require assistance with your heating or any other maintenance services in the future, we would be happy to help.
Stay safe - Serviceteam
I needed a basin tap replaced
I needed a basin tap replaced. I like that Serviceteam use Whatsapp so that photos of job can be sent. They responded immediately and quote sent very quickly. All done within 30 mins.
David came today (1st Dec 2025) to do the job. The parts for the replacement tap weren't the same size, so he had to go to DIY store. This, together with removing and installing new tap all done within the hour. Very impressed. And he took old tap away for recycling.
1 décembre 2025
Réponse de Serviceteam
Hi Joan - Thank you for taking the time to share such a detailed account of your experience with us. We're delighted to hear that you found our WhatsApp service convenient for sending photos and that our team responded so promptly with your quote.
It's fantastic to know that David provided such impressive service, efficiently handling the challenge of the different-sized parts and completing the tap job within the hour. We pride ourselves on our engineers' problem-solving skills and their commitment to leaving your space tidy, so we're glad he could also take the old tap for recycling.
We truly appreciate your feedback and are so pleased you were happy with the service. We look forward to assisting you again in the future.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Vik - Thank you for taking the time to leave such a positive review. We're delighted to hear that you found our team to be efficient, especially with the complexities of your wireless room thermostat installation. Our engineers pride themselves on their expertise and ability to handle even the most challenging jobs with professionalism.
We look forward to assisting you with any future plumbing, heating, or electrical needs.
Stay safe - serviceteam
Don't use them ever
This is a money making racket. They are very prompt in booking the service but the trades people are dishonest.
They spent 1 1/2 hr on the job and claimed 4 1/2 hrs. Completed 1 of the 2 jobs and charged for both.
The job they completed had an issue and they came and fixed it but charged me again under the pretext that the valve installed was faulty, not the original work they did. This is untrue because if the valve is faulty, the leak from the radiator will continue.....which it is not.
Now I have to deal with the serviceteam complaints team and then with the credit card they charged to get justice. A huge hassle that I could have done without.
In response to your response - you did not address the original issue of the job card where the engineer said over 4 hours was spent on the job. This implies he did both the jobs which was not the case. Only the TRV work was done. Please read the email from the engineer about the second job where he says this was only a cursory look and was done as a goodwill gesture. You still charged me for the job which you should not have.
7 novembre 2025
Réponse de Serviceteam
Hi Subhash,
I’m sorry you feel this way. I’d like to set out the facts clearly for anyone reading this.
1. Time on site/charges
Our records show 1 hour 43 minutes for the initial visit and 22 minutes for the follow-up. Both visits were quoted and charged as fixed-price jobs — not pay-by-time — and the amounts invoiced match the agreed quotes. We have no record of any 4.5-hour charge or anything billed on that basis.
2. Work completed
We completed the work you booked. The only issue that later developed was a leak coming from inside the customer-supplied radiator valve. All installation joints and pipework were bone-dry when we returned. The leak was from the internal spindle section of the valve itself.
3. Source of the fault (important for readers)
The valve comes as a factory-assembled sealed unit. The leak was coming from inside that sealed mechanism, not from anything we connected. To get it leak-free, the engineer had to dismantle the internal section, clean it and re-seat the internal seal. That is not a normal step when fitting a new valve; it indicates a defect with the product. We have photos and video from the visit showing this clearly.
4. Why did the leak stop after our visit
A worn or mis-seated internal seal can leak intermittently. The fact that the leak stopped only after stripping and re-seating the internals confirms it was a valve defect, not an installation issue.
5. Return-visit terms
Before the revisit, you accepted our written recall terms, which explain that a free return applies only if the issue is caused by our workmanship or by materials we supplied. As the issue was with a customer-supplied valve, outside our control, the visit is chargeable under those agreed terms.
We’re always open to resolving concerns directly, and our complaints team is available if you’d like to continue the conversation. But it’s important that the facts are presented accurately for anyone reading this review.
Stay safe - serviceteam
Excellent work on a big job
Excellent work on a big job, and all cleared up beautifully.
18 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi William - Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the boiler installation and that our team left everything cleared up beautifully after the job.
Your feedback is greatly appreciated, and we are glad we could provide you with excellent work on such a significant project.
We look forward to assisting you with any future needs.
Stay safe - serviceteam
I am not a well person but the team…
I am not a well person but the team were excellent throughout and sensitive to my needs.
I trust them completely. They were so sensitive.
The problem with being unwell is that your boiler still needs servicing regardless. I don't want to risk it breaking down in December.
Service Team is my go to support for this stuff. I highly recommend them.
13 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Julian - Thank you for taking the time to share your experience with us. We are so pleased to hear that our team provided an excellent service and were sensitive to your needs during your boiler service. It's our priority to ensure all our customers feel comfortable and well-cared for.
We look forward to assisting you with any future boiler or heating needs. Please don't hesitate to get in touch.
Stay safe - serviceteam
Replacement Kitchen Tape
The plumber arrived at given time, he was friendly. He carried out the job of replacing Kitchen tap quickly, professionally and cleanly.
I would not hesitate on using Service Team again if needed.
12 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Mary - Thank you for taking the time to share your experience with us. We are delighted to hear that our plumber provided a friendly, professional, and efficient service when replacing your kitchen tap. It's wonderful to know that the work was carried out to your satisfaction.
We greatly appreciate your feedback and look forward to assisting you again in the future.
Stay safe - serviceteam
All very smooth and great advice
11 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Chirstian - Thank you for taking the time to share your feedback. We're pleased to hear that you found the process smooth and our advice helpful.
We look forward to assisting you again in the future.
Stay safe - serviceteam
I needed the radiators cleaned and this…
I needed the radiators cleaned and this was the second visit to drain the radiator, add inhibitor refill the system and test. During the test it was found that the internal aav was leaking and the engineer notified me that this would be covered by the warranty.
All the work was carried out very well.
4 novembre 2025
Réponse de Serviceteam
Hi Ajay - Thank you for taking the time to share your experience with us. We are pleased to hear that the work on your radiators was carried out to your satisfaction and that our engineer was able to identify and resolve the issue with the internal AAV under warranty.
We appreciate your feedback and look forward to assisting you with any future plumbing or heating needs.
Stay safe - serviceteam
Very helpful receiving updates on time…
Very helpful receiving updates on time of arrival. Boiler check completed and all ok
7 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Marie - Thank you for your positive feedback regarding your annual boiler service. We're delighted to hear that you found our arrival updates helpful and that your boiler check was completed to your satisfaction.
Maintaining your boiler annually is key to ensuring its efficiency and safety, and we're glad we could provide you with peace of mind.
We look forward to assisting you with any future plumbing, heating, or electrical needs.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Henry - Thank you for taking the time to share your feedback. We're pleased to hear that you found our team to be friendly and professional during your central heating repair. Keeping our customers informed throughout the process is a priority for us.
We appreciate you choosing Serviceteam and look forward to assisting you with any future needs.
Stay safe - serviceteam
The engineers were quick to diagnose…
The engineers were quick to diagnose the issue. They gave the solution with several options. I was happy with their professionalism.
7 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Amy - Thank you for taking the time to share your positive experience with our team.
We're delighted to hear that you were pleased with the professionalism of our engineers and that they were able to diagnose the issue with your boiler quickly, providing you with several options for a solution.
We appreciate you choosing us for your boiler repair and look forward to assisting you with any future needs.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Sonia - Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you found our team knowledgeable during your central heating repair.
At Serviceteam, we take pride in our technical expertise and ensure that every repair is completed to the highest standard. Your feedback reinforces our commitment to delivering professional and reliable heating services.
Should you require any additional assistance with your heating system or have other property maintenance needs, please don't hesitate to contact us. We'd be happy to help.
Stay safe - serviceteam
Thermostat install
David was extremely helpful, very professional, and clearly very well versed as a heating engineer. He went out of his way to save me money, and explained the process and answered my questions fully.
I was also impressed with the quoting system, showing a breakdown of the fee and exactly where my money was going, along with how clear everything is on the website regarding costs and extras.
Overall, very happy with Service Team, will be looking to use them again for future bookings. Thank you! :)
4 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi James - Thank you for taking the time to share such a detailed and positive review of your recent thermostat installation.
We're delighted to hear that David provided an extremely helpful and professional service. It's fantastic that he could save you money and clearly explain the process. We pride ourselves on the expertise of our engineers, and we'll be sure to pass your kind words on to him.
It's also great to know that you found our quoting system and website clear and transparent. We believe in providing a straightforward and honest service from start to finish.
We're so pleased you had a positive experience with us and look forward to assisting you with any future bookings.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Win -Thank you for taking the time to leave us such a positive review. We're delighted to hear that you were pleased with your recent boiler service.
It's always a pleasure to work with our loyal customers. We look forward to assisting you again in the future.
Stay safe - serviceteam
Excellent service all round
Excellent service all round. The booking was easy, good communication. The gas engineer was polite, efficient and thorough.
I couldn’t recommend service team more highly.
Will definitely use again for my annual gas service and safety check.
Thank you very much.
2 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Sarah - Thank you so much for taking the time to share your experience! We're thrilled to hear that everything from booking to service exceeded your expectations. Our team takes great pride in delivering polite, efficient, and thorough service, and it's wonderful to know this shone through during your visit.
We truly appreciate your recommendation and look forward to supporting you with your annual gas service and safety check. Please don't hesitate to get in touch when you're ready to book, we'd be delighted to assist you again.
Stay safe - serviceteam
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