The job was eventually done. But only after cancelling four appointments and having to come a fifth time because the person doing the work had not thought to bring a sealant to finish the job. Quite p... Voir plus
L'entreprise a répondu
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Serviceteam are my go to company for all things related to gas/electrical and plumbing. Jader is a legend in the field of gas installations, testing and repairs. Ethan pulls the strings behind the s... Voir plus
L'entreprise a répondu
Amazing service: 1. prompt response to my request of replacing kitchen tap and stopping any leaks 2. Plumber booked and arrived within 24 hrs 3. Job was done quickly and professionally. Would defin... Voir plus
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Ingénieur gaz
- Charpentier
- Électricien
- Entrepreneur spécialisé dans les revêtements de sol
- Peintre
- Plombier
Écrit par l'entreprise
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Coordonnées de contact
London, Royaume-Uni
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jader fitted new air valve efficiently…
Jader fitted new air valve efficiently and left all in good order.
6 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Robert - Thank you for taking the time to leave such a positive review. We're delighted to hear that Jader completed the air valve replacement efficiently and left everything in good order. Our team prides itself on providing professional and tidy service. We will be sure to pass your kind words on to him.
We appreciate your feedback and look forward to assisting you again in the future.
Stay safe - serviceteam
Very prompt and professional
Very prompt with getting back to me and keeping me updated on arrival etc. The engineer knew exactly what was wrong. So no complaints!
Job Ref MTX323054
Department Plumbing | Leak, Repair and Detection
6 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Olivia - Thank you for taking the time to share your positive feedback! We're delighted to hear that our engineer was able to diagnose and resolve your plumbing issue so quickly.
Prompt communication and professional service are exactly what we strive to deliver on every job, and it's wonderful to know we exceeded your expectations from initial contact through to completion. Your satisfaction with our leak detection and repair service means a great deal to us.
If you need any plumbing, heating, or leak detection assistance in the future, please don't hesitate to get in touch. We're always here to provide the same reliable, expert solutions you experienced.
Stay safe - serviceteam
My kitchen tap was overflowing gave a…
My kitchen tap was overflowing gave a call in the morning gave me a option morning . afternoon chose morning turned up on time fixed the kitchen tap didn't take that long price was descent nice guy would recommend them 100%
16 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Shamin - Thank you for sharing your positive experience with us! We're delighted to hear that our engineer was able to fix your overflowing kitchen tap promptly and efficiently.
It's great to know that you found our team member to be on time, professional, and the pricing reasonable. We pride ourselves on providing reliable and timely service, and your 100% recommendation means a lot to us.
We look forward to assisting you again in the future.
Stay safe - serviceteam
The ingeneer came to change a broken…
The ingeneer came to change a broken valve, He did the job easly and quick, I would recommend
2 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Guilner - Thank you for taking the time to share your positive experience! We're delighted to hear that our engineer was able to quickly and efficiently resolve the issue with your broken valve.
Quick, professional service is exactly what we strive to deliver on every job, and it's wonderful to know we met your expectations. Your recommendation helps other customers feel confident in choosing our services.
If you need any plumbing or heating assistance in the future, please don't hesitate to get in touch. We're always here to help with reliable, expert solutions.
Stay safe - serviceteam
Professional
Junior was professional and made a thorough assessment of the situation. Recommended.
2 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Rodrigo - Thank you for taking the time to share your experience with us. We're delighted to hear that you were pleased with the shower replacement service and that Junior's professionalism and thorough assessment met your expectations.
We pride ourselves on the high standards of our team, and your recommendation is greatly appreciated. Should you require any further assistance in the future, please do not hesitate to contact us.
Stay safe - serviceteam
Fantastic service
Fantastic service, kept me updated the whole way through booking, arrival and doing the job. Went over and above! Refreshing to have such great service, will book again!
2 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Emma - Thank you so much for taking the time to share this wonderful feedback! We're absolutely delighted to hear that our team exceeded your expectations with both the Legionella Risk Assessment and Portable Appliance Testing services.
Keeping our clients informed throughout the entire process is something we take great pride in, and it's fantastic to know this made such a positive difference to your experience.
We look forward to working with you again in the future and continuing to provide the same exceptional level of service. Should you need any further assistance with health and safety compliance, please don't hesitate to get in touch.
Thanks again for choosing us and for this brilliant review!
Stay safe - serviceteam
Professional and friendly service and…
Professional and friendly service and system test / gas safety check. Even though the engineer was running late he still got here and completed all his checks and serviced the boiler as required
1 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Hay - Thank you for taking the time to leave such a positive review. We're pleased to hear that you found our engineer's service to be professional and friendly during your system test and gas safety check.
We apologise that the engineer was running late, but we are glad he was still able to complete all the necessary checks and service your boiler to the required standard. Your satisfaction is very important to us, and we appreciate your understanding.
We look forward to assisting you again in the future.
Stay Safe - serviceteam
Lovely and professional
Lovely and professional, have used this company multiple times to service the boiler, there great.
1 octobre 2025
Avis spontané
Réponse de Serviceteam
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you've found our team lovely and professional across multiple visits for boiler service. Your continued trust in Serviceteam for your boiler maintenance means the world to us.
It's wonderful to know that our technicians have consistently delivered the high standard of service we pride ourselves on. We look forward to continuing to support you with all your heating needs in the future.
Please don't hesitate to get in touch whenever you need us – we're always here to help.
Stay Safe - serviceteam
Sara and Jade are professional and kept…
Sara and Jade are professional and kept me informed regularly, with the job completed quickly and on time. Thanks
1 octobre 2025
Avis spontané
Réponse de Serviceteam
Thank you for taking the time to share your positive feedback about Sara and Jade's service. We're delighted to hear that they maintained excellent communication throughout the project and delivered your work both quickly and on schedule.
Professional service and clear communication are core values at our company, so it's wonderful to know that Sara and Jade exemplified these standards during your experience with us. We'll be sure to pass along your kind words to them.
We appreciate your business and look forward to assisting you again in the future.
Stay Safe - serviceteam
Réponse de Serviceteam
Hi Martin - Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received excellent service during the installation of your new filter.
Your recommendation means a great deal to our team.
We look forward to assisting you again in the future.
Stay Safe - serviceteam
Efficient and friendly reliable service.
29 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Parizia - Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our service both efficient and friendly—these are exactly the standards we strive to maintain with every interaction. We appreciate your trust in choosing us for your needs.
We look forward to continuing to serve you with the same high standard of service in the future. Please don't hesitate to reach out whenever you need our assistance.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Wai - Thank you for taking the time to share your feedback about our boiler service! We're delighted to hear that our technician provided quick and efficient service and that you found him pleasant to work with.
We pride ourselves on delivering prompt, professional boiler maintenance that keeps your heating system running smoothly. It's fantastic to know we met your expectations.
Should you require any future boiler servicing or have any heating concerns, please don't hesitate to contact us. We'd be happy to help again.
Stay safe - serviceteam
Plumbing experience very good.
Kevin and jader were brilliant. I had a leaking kitchen sink and taps.
Kevin arranged all the work, and jader arrived on time and carried out the work to a very high standard. Top men.
24 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Mike - Thank you so much for this wonderful review! We're delighted to hear that Kevin and Jader provided you with such excellent service for your kitchen sink and tap repairs.
Kevin takes great pride in coordinating our jobs efficiently, and Jader's commitment to delivering high-standard workmanship truly reflects our team's dedication to quality plumbing solutions. Your feedback about their punctuality and professionalism means the world to us.
We appreciate you taking the time to share your experience and for trusting Serviceteam with your plumbing needs. Should you require any future plumbing services, please don't hesitate to get in touch - we'd be more than happy to help.
Thanks again for choosing Serviceteam!
Stay safe - serviceteam
Poor customer service
Poor customer service, unprofessional, incompetent, mismanagemen, negligence and failure in duty of care.
I took time off from work. Serviceteam workman failed to attend the first appointment. Service team also refused to send a replacement.. So I lost £250 in my pay for taking day off. Serviceteam refused to pay me compensation for my loss in day's wage.
I then had to arrange a second appointment because Serviceteam said that they will charge me for site survey if If I refused to arrange another appointment.
For the second appointment, I found the Serviceteam's workman unprofessional, incompetent and in a hurry to leave saying he had another customer waiting and refused to complete installation.
Serviceteam still charged fee for £35 for the visit despite not completing the job.
Serviceteam have now said that they will install two simple shows I have purchased. But that this time they will charge me £735. First time they quoted me £190.
Avoid Serviceteam at all cost. Very bad experience with this company. Avoid this company at all.cost.
Thank you.
11 septembre 2025
Avis spontané
Réponse de Serviceteam
Dear Mayur,
We’re sorry to read your comments and would like to clarify the situation for accuracy and transparency.
No work has been completed or charged for at your property other than a nominal £35 attendance fee to cover the engineer’s visit. The initial quotation you received (£190) was a budget estimate subject to a site survey, based solely on photographs you provided.
When our engineer attended, he found that:
• Bath taps – the pipework beneath your bath was completely inaccessible because the bath is recessed into the wall. This was not visible in the photos. To replace the taps safely, an access panel must first be created.
• Shower – once the old shower was removed, the supply pipe behind the wall was discovered to be loose and unfixed. This could not reasonably have been foreseen from the photos and must be secured from the adjoining room before a new shower can be installed.
Because of these unforeseen conditions, the scope of work changed substantially. In line with our quotation terms, the visit was therefore treated as a survey and not an installation. The engineer re-secured your old shower to leave it safe.
We understand your frustration regarding the time taken off work, but we do not compensate for missed appointments or unforeseen site conditions. We did, however, offer to reschedule promptly at your convenience and to proceed once safe access was arranged.
The revised quotation (£735) reflects the additional work required — including creating access, securing pipework, and completing both installations properly and safely.
We take pride in being transparent and operating to professional standards, and we regret that the situation has been misrepresented here.
Serviceteam
The guy was quiet but he did discuss…
The guy was quiet but he did discuss different options. He was methodical.
22 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Davie - Thank you for taking the time to leave a review. We're pleased to hear that our engineer was methodical and took the time to discuss different options with you. We believe in providing clear, expert advice to ensure our customers can make informed decisions. We appreciate your feedback and hope to assist you again in the future.
Stay safe - serviceteam
Andy was great
Andy was great. Very informative and efficient. Would recommend
19 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Elliot - Thank you so much for taking the time to leave this positive review! We're delighted to hear that Andy provided you with excellent service during your EICR and Building Regulations Compliance Certification work. His expertise and efficient approach are exactly what we strive to deliver to all our clients.
Your recommendation means a great deal to us and helps other customers understand the quality of service they can expect from Serviceteam. We're proud to have Andy as part of our team of qualified professionals.
Should you need any electrical services in the future, please don't hesitate to get in touch. We'd be more than happy to help again.
Stay safe - serviceteam
Ethan and Junior did a great job fixing…
Ethan and Junior did a great job fixing our bathroom leak. They were communicative, speedy, and fixed both the problem and the leftover mess on the same day. I would definitely hire them again
19 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi David - Thank you for taking the time to share your positive experience. We're delighted to hear that Ethan and Junior provided excellent service, resolving your bathroom leak efficiently and leaving everything tidy.
It's great to know their communication and speed met your expectations. We will be sure to pass your kind words on to them.
We look forward to the opportunity to assist you again in the future.
Stay safe - serviceteam
Boiler service …
I haven't reviewed right away due to the warmer months, on switching my heating on this week it didn't work or my combined fire place, I have to pay for a professional to come and fix the issue...he took everything apart to clean which he said is whst the service IN
Involves!!! I have never seen an engineer clean as throughly or remove parts like he has to clean, he has confirmed it looks like it hasn't been serviced for years which I have done every year with your company...he advised flumes were totally blocked pipes had been bent and every section was covered in dirt. The last service was only carried out last month and I don't think that is acceptable to be entirely covered in dirt after one month and not operating due to poor service
2 août 2025
Avis spontané
Réponse de Serviceteam
Thank you for taking the time to leave your feedback, Angela. We’re sorry to read that you were disappointed, and we completely understand how frustrating it is when a boiler needs further attention soon after a service.
To clarify for you – and for anyone else reading – the visit you booked with us in August was for a standard annual service of your Baxi Bermuda back boiler. This involves safety checks, combustion tests and cleaning of the readily accessible parts. It does not include a full strip-down and deep clean of the heat exchanger or flueways, which is a much more extensive procedure carried out only when specifically requested and quoted for.
Our Gas Safe engineer completed the standard service, all safety tests were passed and the appliance was left safe to use. When a second company later carried out a full strip-down, it’s normal that they would find deposits that aren’t removed during a routine service – especially on an older back boiler.
We always want customers to be clear about what’s included in each service type, and we’re reviewing our paperwork and booking confirmations to make that clearer. If you’d like to discuss your experience directly, please do get in touch with our office so we can go through the details with you.
serviceteam
Very good experience
Very good experience. Workman very efficient - trustworthy . Completed work in timely manner and explained everything very well to me
17 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Georgios - Thank you for taking the time to share your excellent experience with us. We are delighted to hear that you found our workman to be efficient, trustworthy, and that the work was completed in a timely manner. It's particularly pleasing to know that everything was explained clearly to you, as we believe in keeping our customers fully informed.
We appreciate your feedback and look forward to assisting you again in the future.
Stay safe - serviceteam
Good service all round.
I was happy that the service I received by Junior was dealt with thoroughly. Sara, my account manager, is there to offer assistance and adds to experiencing a good business relationship.
16 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Henry - Thank you so much for taking the time to share this wonderful feedback! We're delighted to hear that Junior provided you with thorough service and that Sara has been such a valuable support as your account manager.
Building strong business relationships through excellent service is at the heart of what we do at Serviceteam, so it's incredibly rewarding to know we're achieving this with you.
We truly appreciate your trust in our services and look forward to continuing to support your business needs. If there's anything else we can assist you with, please don't hesitate to reach out to Sara or our team directly.
Stay safe - serviceteam
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