The job was eventually done. But only after cancelling four appointments and having to come a fifth time because the person doing the work had not thought to bring a sealant to finish the job. Quite p... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Serviceteam are my go to company for all things related to gas/electrical and plumbing. Jader is a legend in the field of gas installations, testing and repairs. Ethan pulls the strings behind the s... Voir plus
L'entreprise a répondu
Amazing service: 1. prompt response to my request of replacing kitchen tap and stopping any leaks 2. Plumber booked and arrived within 24 hrs 3. Job was done quickly and professionally. Would defin... Voir plus
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Ingénieur gaz
- Charpentier
- Électricien
- Entrepreneur spécialisé dans les revêtements de sol
- Peintre
- Plombier
Écrit par l'entreprise
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Coordonnées de contact
London, Royaume-Uni
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Professional efficient
Pleasant, polite and professional. Inspected my Rointe water heater. Definitely recommend Service Team
5 août 2025
Avis spontané
Réponse de Serviceteam
Hi Sofia -Thank you for sharing your wonderful feedback! We're delighted to hear that you found our team pleasant, polite, and professional during the inspection of your Rointe water heater.
Our goal is always to deliver efficient and top-quality service, and it's rewarding to know we've met your expectations. We truly appreciate your recommendation of Serviceteam and look forward to assisting you with any future needs.
If you have any further questions about your water heater or need support with other services, please don't hesitate to reach out.
Stay safe - serviceteam
Job was done quickly and completely
Job was done quickly and completely. Would use them again
2 août 2025
Avis spontané
Réponse de Serviceteam
Hi Ron - Thank you for your review! We're delighted to hear that you're pleased with the quick and complete installation of your new vanity. It’s always our aim to provide efficient, high-quality service to our customers, and we're thrilled to know we met your expectations.
If you need any further assistance with future projects, we’d be more than happy to help. Thank you for choosing Serviceteam, and we look forward to working with you again!
Stay safe - serviceteam
Excellent service!
Excellent service!
Quick responses, I was kept well informed of visits and timings. David, the engineer, was most knowledgeable and polite. He communicated very well what the problem was and why it happened, and what solution was required. And he fixed the problem with my boiler, definitely 5 stars for Kevin & David!
31 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Teresa - Thank you for your excellent feedback! We're thrilled to hear about your positive experience and that our team, especially Kevin and David, provided excellent service. Quick responses and clear communication are what we strive for, and we're so glad David was able to explain the issue with your boiler and resolve it efficiently. Your kind words mean a lot to us!
If you need any assistance in the future, please don't hesitate to reach out—we'd be delighted to help again.
Stay safe - serviceteam
Boiler repair and MTX Number: MTX316292
Boiler repair
Booking process was very efficient and transparent online. The engineer was on time and very professional. Overall, a very good turnaround and would use the service again.
20 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Guillaume - Thank you for sharing your experience with our boiler repair service and referencing the MTX316292.
We’re delighted to hear that the booking process was efficient and transparent for you, and that our engineer arrived on time, demonstrating professionalism. Ensuring a smooth and reliable service for every customer is our top priority, and your feedback helps confirm we’re on the right track.
We’re thrilled that you had a positive experience and are pleased to know you would use our service again. Should you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Stay safe - serviceteam
Changing our shower
Changing our shower was not an easy task and Jader did a great job, all in 1 day, fixing even some issues (noise when using hot water) that we did not think we could sort! Great job!
28 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Pascal - Thank you so much for taking the time to share your experience! We're thrilled to hear that Jader was able to complete the shower replacement quickly and efficiently, while also addressing the unexpected issue with the hot water noise. It's always our goal to exceed expectations, and it's great to know we did just that.
If you need assistance with any future projects, please don't hesitate to get in touch—we're always here to help!
Stay safe - serviceteam
Serviceteam
Very good communication.
28 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Vicky - Thank you for taking the time to share your feedback with us. We're delighted to hear that you were satisfied with the communication and the installation of your new CO and smoke alarm! Delivering excellent service and ensuring our customers feel well-informed is a top priority for us.
If there's anything else we can assist you with or if you have additional feedback, please don't hesitate to reach out. We'd love to work with you again in the future.
Stay safe - serviceteam
Shower replacement
The booking of the job was well managed. Due to engineering availability it was booked for a Saturday with a 3 hour arrival slot which I understand is standard. Unfortunately the engineer was an hour late, and I was not informed of the delay until I chased it. As it was the weekend I wasn't able to speak to someone and had to go back and forth on dm's. The engineer tracker was also not updating. However, once the engineer arrived the job was carried out to a high standard with no issues. I am very pleased with the work carried out
26 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Ruth -Thank you for sharing your experience with us. I'm glad to hear that you were pleased with the high standard of work delivered by our engineer during your shower replacement. Your satisfaction with the quality of our service means a great deal to our team.
However, I'd like to apologise for the delay and the inconvenience caused by the lack of timely communication about the engineer's arrival. We understand how frustrating this can be, especially when plans are affected at the weekend. I'll be passing on your feedback to our scheduling and customer service teams so we can improve our communication processes, including having a reliable engineer tracker.
If there's anything else we can assist you with or if you'd like to discuss this experience further, please don't hesitate to contact us directly at [insert contact details]. We hope to have the chance to provide an even better experience next time.
Thank you for choosing Serviceteam!
Stay safe - serviceteam
Thank You
I just want to say a massive thank you to Dayle for her outstanding support and professionalism. I had an issue with one of my Acqua Di Gio Profumo bottles not arriving from TJ Hughes, and unfortunately, I wasn’t getting much help or clear updates from the retailer themselves.
Dayle stepped in and made all the difference — she was patient, understanding, and kept me informed every step of the way. She took ownership of the situation, chased up the updates, and made me feel reassured when I was left feeling quite frustrated.
Thanks to her, I finally received the clarity and assistance I needed. It’s rare to come across someone so dedicated and genuinely helpful. Dayle turned a stressful experience into a positive one, and I’m incredibly grateful for her support.
Thank you again, Dayle — your help meant a lot!
24 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Margaret - Thank you for your great feedback! We're thrilled to hear that your boiler service arrived on schedule and was carried out efficiently and thoroughly. Our team always strives to deliver speedy and reliable service, so it's wonderful to see that reflected in your experience.
If you have any additional maintenance needs or further feedback, please don't hesitate to contact us. We'd be delighted to assist you again in the future.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Lynsey - Thank you for taking the time to share your feedback! I'm thrilled to hear that you were happy with our prompt responses and the care our team provided. We're delighted we could resolve the issue for you quickly and efficiently.
If you need any further assistance, don't hesitate to reach out; we're always here to help.
Stay safe - serviceteam
Very professional and prompt service.
19 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Kotek- Thank you for taking the time to share your feedback! I'm thrilled to hear that you were happy with our prompt responses and the care our team provided for your annual boiler service. We're delighted we could resolve the issue for you quickly and efficiently.
If you need any further assistance, don't hesitate to reach out—we're always here to help.
Stay safe - serviceteam
Great communication
Great communication, lots of availability and really helpful and friendly gas engineer
15 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Anna - Thank you so much for your positive review! We're thrilled to hear that our gas engineer provided excellent communication, had ample availability, and demonstrated helpfulness and friendliness throughout. Ensuring that our team is professional, efficient, and approachable is at the heart of what we do, and it's wonderful to know we met your expectations.
If you need any further assistance, whether it's GSC, ABS, or anything else, please don't hesitate to reach out. We'd be delighted to help again.
Stay safe - serviceteam
Gas Leak / Gas Fire
On time
Friendly
Professional
Sound advise
Knew his job very well
No time wasting
16 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Deepak - Thank you for your positive feedback! We're delighted to hear that our gas heating engineer arrived on time, provided professional service for the gas leak problem, and offered sound advice. Ensuring our team is knowledgeable, efficient, and friendly is central to our values, and we're thrilled to know we met your expectations.
If we can assist you with anything else in the future, please don't hesitate to get in touch. We're always happy to help!
Stay safe - serviceteam
Late for first appointment despite 3 hour window and no calls or notifications.
The first visit for the diagnostic had to be chased after Service Team failed to turn up on time despite a 3 hour window. No call from them, I had to call them. Disappointing. The attending engineer would only look and work out the issue. No remedial action would be taken until a return visit.
10 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Alex - Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the initial appointment and that the experience did not meet your expectations.
To clarify, your booking for re-silicone corners of bathroom and toilet, it was made over the phone for the same day with a 3-hour arrival window of 12:00–3:00 PM, which you agreed to at the time. Our engineer arrived at 3:02 PM just a couple of minutes outside the window and we apologise for not keeping you updated as he was running slightly behind. We completely understand how frustrating it can feel when waiting, especially with children, and we should have proactively notified you.
Regarding the service itself, the first visit was an investigation appointment as discussed at booking, intended to diagnose the source of the leak. As the engineer explained at the time, remedial work could not be carried out immediately because materials and preparation were required. We subsequently sent you a quotation for the repairs, which you accepted, and the job was completed successfully on the follow-up visit.
We do appreciate your feedback. If you have any further concerns or suggestions, please feel free to contact us directly we’d be happy to assist further.
Thank you for choosing Serviceteam.
engineer was excellent
engineer was excellent, put in a new gas hob. Gas pipework was a bit tricky, he sorted it all out and all working perfectly.
3 juillet 2025
Réponse de Serviceteam
Hi -Angela - Thank you for taking the time to share your kind feedback! We're thrilled to hear that our engineer delivered excellent service and successfully installed your new gas hob, particularly given the challenging pipework. Ensuring everything works perfectly is what we strive for, and it’s great to know we met your expectations.
If there's anything else we can assist you with, please don’t hesitate to reach out. We’d be happy to help!
Stay safe - serviceteam
David always reliable
11 juillet 2025
Réponse de Serviceteam
Hi James - Thank you for your kind review! We're thrilled to hear that David could assist you with your toilet repair and live up to your expectations. Reliability and professionalism are at the core of what we do, and we're delighted you experienced just that.
If you need any help in the future, whether for repairs or maintenance, don't hesitate to get in touch—we're always here for you!
Stay safe - serviceteam
Good boiler service
The man was really friendly and did a great job on my boiler service, testing everything and keeping me updated.
11 juillet 2025
Réponse de Serviceteam
Hi Moore - Thank you so much for taking the time to share your feedback! We're delighted to hear that our engineer provided a friendly and professional service during your boiler check and kept you informed throughout the process.
At serviceteam, we're committed to delivering top-quality service, and it's wonderful to know that we met your expectations. If you ever need assistance again, whether it's for maintenance or repairs, don't hesitate to reach out—we'd be happy to help!
Stay safe - serviceteam
A happy customer…
Everything was proficient and on the day my item installed quicly and with no fuss
10 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Barry - Thank you for sharing your feedback! It's fantastic to hear that your central heating repair was completed efficiently and hassle-free. We're delighted our team made the process smooth and met your expectations.
We pride ourselves on providing professional and seamless service. If there's anything else we can assist you with in the future, whether it's installation, maintenance, or repairs, please don't hesitate to get in touch; we'd be happy to help!
Stay safe - serviceteam
They were both proactive and…
They were both proactive and professional! Thank you, both, so much!
9 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Sharon - Thank you so much for taking the time to leave such kind feedback! We're delighted to hear that you found our team both proactive and professional during your boiler service.
Providing high-quality service and ensuring customer satisfaction is always our top priority, so your feedback means a great deal to us.
If there's anything more we can do for you, feel free to reach out. We look forward to assisting you again in the future!
Stay safe - serviceteam
Arrived early
Arrived early, friendly, tested everything and made recommendations ( parts needed).
8 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Stefan - Thank you for sharing your positive experience with us! We’re delighted to hear that our team arrived early, provided a friendly and thorough approach, and offered expert recommendations during your boiler repair.
At Serviceteam, ensuring your home runs smoothly is our priority, and we’re thrilled we could meet your expectations. Should you have any additional questions or if there’s anything more we can assist you with, please don’t hesitate to reach out; we’re always here to help.
We hope to work with you again soon!
Stay safe - serviceteam
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