I bought the original cantilever umbrella from Shade Australia and this is the second replacement cover I have bought from the them. The umbrella is one of the best invetsments I have made and the co... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
At first I did not like the website and left a low review, but I'd like to upgrade the review, since speaking to very helpful staff and after receiving the excellent products. I've also been told the... Voir plus
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Voir plus
L'entreprise a répondu
I needed clips to secure the shade cloth to metal bars rather than timber ones. Once I found the supplier I was impressed with the ease of purchase. The despatch was timely and the product arrived wit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de mobilier de jardin
- aussi dans
- Fourisseur de construction de jardin
- Magasin d'ameublement d'extérieur
Écrit par l'entreprise
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Coordonnées de contact
17, 2565, Ingleburn, Australie
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
After a long search we have the umbrella we were looking for
We have been looking for a long time to find a high quality umbrella to replace our old one that finally gave up after more than 10 years. It was much more difficult than it should have been to find something that combined quality and a reasonable price. We finally found what we were looking for with Shade Australia. It arrived quickly and was exactly what we had been searching for. The details and description online were accurate and helpful with our decision making. The quality of the umbrella is excellent. So sturdy and well made. We hope it lasts as long as our previous one!
25 octobre 2025
Réponse de Shade Australia Pty Ltd
Thank you for taking the time to write such a detailed five star review based on your experience with our store!
We're thrilled to hear how happy you are with your new Hurricane Premium Parasol; it's certainly a beautifully made umbrella but it's also quite strong so it should do a fantastic job at creating shade for many years to come.
Thank you again!
Kind regards,
Alana
Pleasant staff and promptly answered…
Pleasant staff and promptly answered any questions l had
25 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Adrienne,
We're glad to hear that we were able to help with your questions! Our staff are always happy to lend a hand and share our expertise in the showroom or over the phone.
Thank you for the five star review, and I'm sure your new Sunranger Eden Centrepost Umbrella will do a fabulous job for you for many years to come!
Kind regards,
Alana
SHELTA HARBORD x 3
The Shelta Harbord Umbrellas are extremely easy to operate and tilt, light but strong and well suited to the 40kg Fat Boy Bases. The service from Laura at Shade Australia has been exceptional. A very easy 5 stars.
7 novembre 2025
Avis spontané
Réponse de Shade Australia Pty Ltd
Hi Barry,
Thank you so much for taking the time to give us a fantastic five star review; we're thrilled to hear how happy you are with your new Shelta Harbord Centrepost umbrella and the Sunranger FatBoy base. We're also so gad that the you've had an excellent experience with our staff - we're always happy to help!
Kind regards,
Alan
Great service & fast delivery.
24 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Judy,
Thanks for the five star review!
We will always ship as soon as we can, and we're glad to hear that you received your Umbrella Protection Cover so fast!
Kind regards,
Alana
Great communication
Great communication, quick delivery, and product is excellent. The Bayview umbrella looks fabulous
29 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Sue,
Thank you for your five star review based on your order with us! We're so glad that you had a great experience ordering your umbrella and that you're happy with it!
Kind regards,
Alana
Product was as per ordered
Product was as per ordered , delivery prompt and good condition
23 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Denice,
Thank you for your five star review!
We're very glad that you found your HoldOn Midi Clips to be as advertised and that you received your shipment quickly! We always do our best to ship as soon as we can so it's great to hear it arrived quickly and in good condition!
Kind regards,
Alana
Easy online ordering and quick delivery
1 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Maxine,
Thanks so much for taking the time to write us a five star review!
It's great to hear that you found it easy to order online and that you were happy with how quickly you received your order!
I hope your Shelta Rio Umbrella does a fantastic job for years to come!
Kind regards,
Alana
Extremely easy to understand the…
Extremely easy to understand the information and to order
5 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Ken,
Thank you for your five stars review based on your order with us!
We're thrilled to hear that you found it easy to understand the webpage for the Shelta Delux O'Bravia Umbrella Protection Cover - we've tried our best to make sure our whole website is easy to navigate and read!
Kind regards,
Alana
Delivery fast
Delivery fast. Order arrived at my door with no problems. Perfect! We would use Shade Australia again. Very happy with service and product!
17 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Jennifer,
Thanks for your five star review! We're glad that you were happy with how quickly you received your order and that you had a great experience with our store!
I'm sure your 90% Universal Shade Cloth will do a fantastic job for you for many years to come.
Kind regards,
Alana
These shade cloth fittings are terrific…
These shade cloth fittings are terrific ,strong and secure .Thank You .
27 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Ian,
Thank you for taking the time to write us a five star review! We're so glad that you're happy with the Shadefix Shade Cloth Fixing Strips and that you've found them to work really well. We're very proud of them!
Kind regards,
Alana
Exceptional Customer Service
Great product and well priced. Superb quality; exceptional customer service; friendly, professional advice . . . I could go on but you get the picture! Totally recommend Shade Australia. You won't be disappointed
31 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi John,
Thank you very much for your five star review - we're thrilled that you had a fantastic experience with our store. We're always happy to help and it's wonderful to hear that you appreciated the level of communication and service you received through your order. We really appreciate your recommendation!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Hans,
Thanks for taking the time to write us a five star review!
We're glad to hear that you found it easy to order from our online store and that you were happy with the level of communication you received throughout your order. We're also glad that you appreciated the ability to track your order! We always ship with trusted couriers.
Kind regards,
Alana
We previously bought a cover for our…
We previously bought a cover for our umbrella and it was very difficult to get on and off and hasn’t lasted well(not from Shade Australia),this one is a superior design and was actually less expensive, excellent quality material and zipper. Prompt delivery
15 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Vic,
Thank you for taking the time to write us a five star review!
We're so glad to hear that you are very happy with the quality of your new Umbrella Protection Cover, and that you received it in good time! I'm sure it will do a great job for many years to come!
Kind regards,
Alana
My order ws placed online
My order ws placed online. Great communication from start to delivery and the Umbrella cover is fantastic! Thankyou Shades Australia!
21 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Sandra,
Thank you for your five star review based on your online experience with our store!
We're thrilled that you had a positive order with us and that you're happy with the quality of your Umbrella Protection Cover!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Thanks for the five stars, Mick!
We're so glad you received your Umbrella Protection Cover quickly and found your order was processed quickly and efficiently!
Kind regards,
Alana
Great value product and super speedy delivery
Great value product and super speedy delivery.
Communication was great and it was very easy on the website to find the replacement umbrella cover we needed.
16 octobre 2025
Réponse de Shade Australia Pty Ltd
Thank you for your five star review!
We're so glad to hear that you had an excellent experience with us via the website and that you were able to find exactly what you were after! We always do our best to ship as soon as we can so it's great that you received your Umbrella Protection Cover so quickly!
I'm sure it will do a fantastic job for you for years to come!
Kind regards,
Alana
Great Experience
Online ordering was very easy to follow with applicable umbrella options to select. My umbrella arrived on time and undamaged. Umbrella features are as depicted online.
8 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi David,
Thank you for your five star review!
We're very glad to hear that you found it easy to order online and that you liked how we have set out the options! This is something we really care about so it's great to get positive feedback on it!
We're also happy to hear that you received your Savannah Cantilever Umbrella on time and in good order! I'm sure it will look fantastic in its new home and do a wonderful job for you for years to come!
Kind regards,
Alana
Disappointed with the colour
Can't complain about delivery or being kept informed of such but am very disppointed in the colour. I purchased the natural and the photos depict an off white colour but its more like baby poo. It doesn't match my other outdoor things.
7 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Lucille,
Thank you for taking the time to write a review for us. While we're happy to hear that you had a positive experience regarding delivery and communication, it's a shame that you're unhappy with the colour of your umbrella.
We do try our best to accurately depict the colour of our items online however colour can vary between screens. I am sorry to hear that it doesn't match your outdoor setting, natural is closer to beige than white but the umbrella colour will also lighten up when it is in sunlight.
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Ian,
Thank you for your five star review!
We're thrilled that you had a great experience with our store and found both us and the couriers we use to be reliable! We're also glad that you appreciated our competitive pricing for the Shelta Lynden Cantilever umbrella!
Kind regards,
Alana
Great choice of colours
Great choice of colours. Inexpensive and delivered on time. Will buy again.
3 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Elizabeth,
Thank you for your five star review!
We're thrilled that you liked our range, our competitive pricing, and that you received your parasols in good time! We look forward to seeing you again!
Kind regards,
Alana
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.