I bought the original cantilever umbrella from Shade Australia and this is the second replacement cover I have bought from the them. The umbrella is one of the best invetsments I have made and the co... Voir plus
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At first I did not like the website and left a low review, but I'd like to upgrade the review, since speaking to very helpful staff and after receiving the excellent products. I've also been told the... Voir plus
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Voir plus
L'entreprise a répondu
I needed clips to secure the shade cloth to metal bars rather than timber ones. Once I found the supplier I was impressed with the ease of purchase. The despatch was timely and the product arrived wit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de mobilier de jardin
- aussi dans
- Fourisseur de construction de jardin
- Magasin d'ameublement d'extérieur
Écrit par l'entreprise
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Coordonnées de contact
17, 2565, Ingleburn, Australie
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Responsive to feedback.
26 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Peter,
Thank you for your feedback, and we really appreciate that you were open to discussing your concerns with us.
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Marty,
Thanks so much for the five star review!
We're thrilled that you received your order in good time and that you are happy with the quality of your Shade Cloth Clips! I'm sure that they'll do a great job for you!
Kind regards,
Alana
Good product with fast delivery
11 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Graeme,
Thank you for the five stars!
We're happy to hear that you have found our Shadefix Strips to be good quality, and that you received them quickly!
Kind regards,
Alana
Exceptional service and quality products
I recently purchased an umbrella and umbrella stand from this company, and I’m genuinely impressed. Their professionalism stood out from the very beginning, they provided clear, detailed information and took the time to understand exactly what I needed. They truly went the extra mile to make sure I was getting the right product for my specific use, and their recommendations were spot on.
The quality of the umbrella and stand is fantastic, and the whole process felt easy and supported. It’s rare to find a company that combines excellent customer service with high-quality products, but they absolutely delivered. Highly recommend!
24 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Pamela,
Thank you for taking the time to write such a thorough and detailed five star review for us! We're thrilled that you had such a great experience buying from us - we'll always take the time to find the perfect shade solution for our customers and we're just so glad that you appreciated the advice we gave!
I'm sure your new Sunranger Eden Centrepost Umbrella will do a wonderful job for you for many years to come.
Kind regards,
Alana
Excellent experience
Easy process to order online, great selection of colours and sizes. Ordered on a Wednesday received in Adelaide on Monday morning. Excellent customer service, will recommend to others.
19 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi John,
Thank you for submitting a five star review for us!
We're thrilled that you appreciated the level of customer service that you received throughout your order and that you were also happy with the range on our website! We also always do our best to ship as soon as we can so it's great to hear that you received your order in good time! Thank you for your recommendation - I'm sure your new Sunranger Eden Umbrella will do a wonderful job for you for many years to come! We'd love to see a pic of the Pacific Blue and White - that's our newest stripe colour so we're very excited about it!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Craig,
Thank you for the five star review based on your experience with our store!
We're glad to hear that you found it easy to order from our website and that you appreciated the information on the product page of the Sunhaven Resort Cantilever Umbrella! I'm sure it will do a wonderful job for you for many years to come once you receive it!
Kind regards,
Alana
Great website
Great website.
Very efficient delivery - ordered Sat afternoon and with us on Tuesday.
really great product that was easy to assemble
8 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Mark,
Thanks so much for writing us a great five star review!
We're very glad to hear that you received your order in good time! We always do our best to ship as soon as we can. We're also thrilled to hear that you found the Bayview Centrepost umbrella easy to assemble!
Kind regards,
Alana
A1 Customer Service
Customer service was amazing. Communication was timely. Super helpful staff. Delivery was on time. Highly recommended.
13 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Cath,
Thank you for writing us such a fantastic five star review!
We're so thrilled to hear that you had a great experience with our store today, and that you found our staff to be helpful! We're always happy to help with plenty of experience to back up our advice. Thank you so much for your recommendation!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Jennifer,
Thank you for writing a review for us!
We're glad to hear that you found it so easy to order through our website and that it was easy to pick which umbrella was best for your area!
I'm sure your new Shelta Savannah Cantilever Umbrella will do an amazing job at keeping you cool and safe from the sun!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Paul,
Thank you for the five star review based on your order!
We're so glad to hear that you found our website easy to order from and that the Umbrella Protection Cover was the perfect fit for your umbrella!
Kind regards,
Alana
Offered umbrella on line
Offered umbrella on line, very fast post, good product, good price
2 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Karen,
Thank you for your five star review!
We're glad that you're happy with your new Manly Beach Umbrella, and I'm sure it will offer plenty of shade for many Summers to come!
Kind regards,
Alana
Excellent communication… so helpful…
Excellent communication… so helpful sorting out the best options for my shade cloth needs.
17 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Richard,
Thanks for submitting a five star review for us! We're always happy to help and it's wonderful to hear that you appreciated the advice that you received from our staff!
I'm sure your 90% Universal Shade Cloth will do a wonderful job for you for many years to come!
Kind regards,
Alana
New cover for patio umbrella
I was looking for a new cover for my patio umbrella. Shade Australia's website made it easy to select a good quality one of the right size and colour, with a helpful size guide. Order and tracking information arrived promptly and the item arrived in a few days.
29 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Chris.
Thank you for taking the time to write such a detailed five star review! We're glad that you found it so easy to find the perfect Umbrella Protection Cover order on the website and order it - that's one of our main goals!
I'm sure your Protection Cover will do a great job for you for many years to come.
Kind regard.
Alana
Excellent service and quality product.
Excellent service and quality product.
This is the 2nd Shelta outdoor umbrella we have purchased, excellent product and price.
2 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Chris,
Thank you for your great five star review!
We're very glad to hear how happy you are with your new Pandanus Cantilever Umbrella - I'm sure it will do a terrific job for you for many years to come!
Kind regards,
Alana
Good quality and easy to assemble.
1 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Jo,
Thank you for the five stars!
We're glad to hear that you're happy with the quality of your new Savannah Cantilever umbrella and that you found it and the Extra Large Wheeled Resin base easy to assemble!
Kind regards,
Alana
Excellent quality product
Excellent quality product, easy purchase and delivery experience.
Definitely recommending to friends and family.
1 novembre 2025
Réponse de Shade Australia Pty Ltd
Thank you for your five star review!
We're so glad that you found your new Sunhaven Classic Cantilever Umbrella to be of excellent quality, and that you were happy with your ordering experience with Shade Australia.
Thank you so much for the recommendation, we really appreciate it!
Kind regards,
Alana
These people are very pleasant \…
These people are very pleasant \ helpful to deal with . Communication re delivery was first class
25 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Jeff,
Thank you for your five star review!
We're thrilled that you appreciated our level of communication and that you found our staff so helpful! We always do our best to help!
Kind regards,
Alana
Service and Quality
Service is excellent ! I ordered on line 2 new umbrella covers . They were dispatched promptly and arrived by post to Qld within 4 working days. Quality of product and description were as outlined on their site which is also easy to navigate and order . Thank you to the team at Shade Australia!
11 novembre 2025
Réponse de Shade Australia Pty Ltd
Hi Cheryl,
Thank you for taking the time to write us a fabulous five star review!
We're so glad that you had a great experience with Shade Australia and that you received your order quickly. It's also great to hear that you found your Umbrella Protection Covers to be accurately described!
Kind regards,
Alana
Was easy to order and came quickly
25 octobre 2025
Réponse de Shade Australia Pty Ltd
Hi Gary,
Thank you for your five star review!
We're so glad to hear that you received your Asta Cantilever in good time - we always do our best to ship as soon as we can.
Kind regards,
Alana
Great product
It took 27 days from placing the order online to the umbrella arriving at rural NSW address took. I had to do the chasing up with Shade Australia and the freight carrier to find out its whereabouts. The umbrella itself is 10/10, good materials, sturdy and exactly as advertised. They are 100 times better than the patio umbrellas from hardware stores. Second time purchasing from Shade Australia (over a 3 year span) and I'm happy that they have maintain the quality of the materials used. The company could improve with logistics as I remember the first time I ordered there were also logistics issues.
10 octobre 2025
Réponse de Shade Australia Pty Ltd
Thank you for taking the time to review your order with us!
I'm glad to hear how happy you are with the outstanding quality of your new Pandanus Cantilever Umbrella! We agree that it is a premium cantilever umbrella. Though it is a shame that your delivery took 27 days when we pride ourselves on being quick to ship. We do our best to ship with trusted couriers but sometimes they do let us down and we're sorry that affected your experience with us!
I hope your new Pandanus Cantilever umbrella does a wonderful job for you for many years to come.
Kind regards,
Alana
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