Shaws Department Stores Avis 

What made the five stars was Sheila who had a wonderful approach and solution to my problem and the staff member in the cosmetics department who put me in touch with her. I give a one star to both the process to contact Shaws by phone and the internal feedback form. The telephone number on the website is not operational. Very frustrating.
The internal feedback form states after one has assigned stars that the stars are for staff cooperation. This is useless because if one is frustrated with the process of contacting staff one cannot express it. I gave a one star on the internal feedback form before reading the star was for staff. I spent over two hours on the web and telephone before I could reach Sheila who promptly solved my problem and I have the missing item this morning. One can have wonderful staff but antiquated or non existent contact processes. Please streamline your processes to protect your staff from built up frustration in trying to connect with you. CAB.

Delighted with my orders. Well wrapped etc. Quality of products.. excellent 😁

Recently bought the duck feather 13.5 tog duvet.. it’s awful.. I saved up for these,I bought single,double and superking and they only on the bed 4days and the feathers are poking out, the duvet is very noisy.. waste of my money😔 no wonder they were on sale they ain’t worth it

Quality is good.
Just don't understand....
Free delivery online if you spend €80 and over, but get charged 15 cent for a paper carrier bag when you spend €235. In store 🤔

Excellent service

I bought a duvet set and mattress topper both great quality and very fast delivery, I will definitely buy from shaws again

Having visited Lingerie department today,I was very happy with way the members of staff treated me. Nothing was too much trouble. Friendly and experienced ,both ladies made my visit seamless,and I bought exactly what I needed.

Love shopping on this site. Quick delivery too

Visited Shaws in Waterford on 29/08/25. Lovely store & lovely staff. Had a tasty scone & coffee. When I needed to use the loo, I was given a code to a door on the ground floor. As soon as I opened it, the most disgusting smell nearly overwhelmed me. All the surfaces were filthy & the roll of toilet paper was stained with brown bits. I turned on my heel & left immediately. What a pity to get this small but important detail so so wrong.

Acces to the back of shaws waterford is hard to negotiate . A large BPerfect stand just inside the door is hard to get around. Being disabled, I use a mobility scooter. It’s like this store doesn’t want disabled people or parents with twin buggies. Who thought this was a good idea?

Very good customer service and quick delivery.

Waited in a 5 HOUR QUEUE for to be told I’m not qualified for a item when I was 50 in the queue when I first showed up and everyone skipped ahead , and not in the terms and conditions that you need a ticket , absolutely shit store , against policy

I rang Shaws electrical Athy at 11am on Tuesday 5 August to enquire about the availability of an undercounter freezer. I spoke to Tate who informed me that the particular freezer was in stock. Not only was it in stock but it could be delivered the same day, and it was delivered by 4.30pm, and of course my old freezer was collected. Very impressed with Tate, very helpful and very pleasant to deal with.

I was very happy with all i ordered, many thanks

White Sfera girls pants is lovely. .. scalloped edges. Very happy with it.

Online shopping is a farce. Way behind their competitors with their website. Ordered and paid for trousers. Shaws confirmed my order, took payment, only to email me to say not in stock. Unorganised and unprofessional.

Prompt service, very happy with my purchases

Fantastic service ordered and received in a matter of days, user friendly site would totally recommend Shaw’s and definitely will order again

It was an excellent experience. The goods arrived promptly in excellent condition.
Thank you