It was a pleasure dealing with you. My order was dealt with promptly and I was very pleased. I have dealt with you many times but usually in one of your shops. Always very nice and I have always b... Voir plus
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Lisez les avis des autres
Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Voir plus
I am disgusted with a 15 cent charge for a paper bag. I am equally disgusted with the method with which it sold, you are standing there looking at a bundle of items and asked would you like a bag, I'v... Voir plus
I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Coordonnées de contact
New Road, Portlaoise, Co. Laois, R32 NN2P, Portlaoise, Irlande
- 057 869 2300
- online@shaws.ie
- shaws.ie
4,1
Bien
256 avis
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Good service easy to order and promptly…
Good service easy to order and promptly delivered ...very helpful that you can return to Shaws Shop for refund if not suited
24 juin 2025
I paid a visit to Shaw's in Waterford…
I paid a visit to Shaw's in Waterford today , I was served by a lovely young lady named Naimh in the underwear debt. She was more than helpful and was an expert in fitting me with my purchase.
Brenda
Wexford.
24 mai 2025
Avis spontané
Réponse de Shaws Department Stores
Hi Brenda,
Thank you for leaving this feedback for our Waterford store! We are delighted that you had a positive experience and hope to see you again.
Kind regards,
Béibhinn
Made my order on line
Made my order on line. So easy to do it. Had my order in 4 days. Very happy with my purches.
28 avril 2025
Réponse de Shaws Department Stores
Hi Helen,
Thank you for getting in touch and leaving this feedback for our online! We are very pleased that you were happy with the service and found it easy and efficient. We hope to serve you again!
Kind regards,
Béibhinn
Excellent customer service
I was amazed at how easily and promptly a request I had was dealt with. Thank you.
15 mai 2025
Avis spontané
Réponse de Shaws Department Stores
Hi Mary,
Thank you very much for getting in touch and leaving this feedback for us. We are happy to have had the opportunity to serve you and hope you will return to us again in future.
All the best!
Béibhinn
Do not trust
Great IRL stores however they remove negative reviews for faulty products online
8 mai 2025
Avis spontané
Réponse de Shaws Department Stores
Hi Seán,
We thank you for leaving this feedback and have requested more information about your order so that we may look into this further. We keep all relevant product reviews (positive and negative) visible on our website, as we believe in allowing customers to make informed decisions on their purchases. We are very sorry that this is not what you have experienced, and will endeavor to continue serving our customers online and in-store with transparency.
Kind regards,
Béibhinn
Réponse de Shaws Department Stores
Hi Anamaria,
We are very pleased that you had a positive experience shopping online with us! Thank you for leaving this feedback. We hope to serve you again.
Kind regards,
Béibhinn
SORRY TO SAY BUT I REQUESTED A REFUND…
SORRY TO SAY BUT I REQUESTED A REFUND WHICH I HAVE NOT RECEIVED
ANITA CURTIS
28 avril 2025
Réponse de Shaws Department Stores
Hi Anita,
As your order was for Click and Collect which had been sent, we had advised you that it needed to be refunded in-store before we could process this for you. This has now been completed, and refund issued to you. If you require further assistance, please don't hesitate to get in touch.
Kind regards,
Béibhinn
Great customer service
Great customer service, staff very helpful & friendly in Athlone store.
25 mars 2025
Réponse de Shaws Department Stores
Hi Kate,
Thank you for leaving this feedback for our Athlone store! We are delighted that you had a positive experience and hope to see you again.
Kind regards,
Béibhinn
Limerick shows benefit counter staff member Jerry
I was in Limerick with friends for a shopping trip and while browsing the beauty department I was approached by Jerry who worked on the benefit counter. Jerry was so helpful and so lovely I ended up buying a fantastic gift set and having an eyebrow tint on the benefit counter. Jerry was so lovely and friendly. I've left with my new brows and a fantastic gift set and I've my eye on a few more bits that Jerry has suggested as well. Over all lovely experience.
9 mars 2025
Avis spontané
Réponse de Shaws Department Stores
Hi Jennie,
Thank you so much for sharing this feedback for our Limerick store! It has been sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
I ordered two carbon heaters
I ordered, it came quickly and it worked!
Can't get better than that
22 février 2025
Réponse de Shaws Department Stores
Hi Joan,
Thank you so much for sharing this feedback! We are delighted to hear that you enjoyed your purchase and that you had a speedy delivery. Thank you for shopping with us at Shaws!
Kind regards,
Béibhinn
Speedy service
24 février 2025
Réponse de Shaws Department Stores
Hi Mary,
Thank you so much for sharing this feedback! We are delighted to hear you had a positive experience with our fulfillment and delivery service. Thank you for shopping with us at Shaws!
Kind regards,
Béibhinn
Réponse de Shaws Department Stores
Hi Alison,
Thank you so much for sharing this feedback! We are delighted to hear you had a positive experience with our fulfillment, and that you are enjoying your goods. Thank you for shopping with us at Shaws!
Kind regards,
Béibhinn
Ordered item on line yesterday arrived…
Ordered item on line yesterday arrived safely this morning. Excellent online shopping experience.
13 février 2025
Avis spontané
Réponse de Shaws Department Stores
Hi Frank,
Thank you so much for sharing your experience! We are delighted to hear that your items arrived safely and quickly, and we hope you enjoy your purchases! Many thanks for choosing Shaws.
Kind regards,
Béibhinn
I have used Shaws on 2 occasions and i…
I have used Shaws on 2 occasions and i have found the process to be easy quick delivered promptly
27 janvier 2025
Réponse de Shaws Department Stores
Hi Regina,
Thank you so much for sharing this feedback. We are delighted that your experiences with our process and delivery have been enjoyable, and hope to see you again! Many thanks for choosing Shaws.
Kind regards,
Béibhinn
Ordered jeans on the 8th…
Ordered jeans on the 8th december...never arrived.
Requested refund on January 9th which they did promptly.
First time buyer..not likely to return.
9 janvier 2025
Avis spontané
Fast quick professional
27 janvier 2025
Réponse de Shaws Department Stores
Hi Catherine,
Thank you so much for sharing this feedback! We are delighted that your experience with Shaws has been a positive one, and that your quality products were delivered efficiently. Many thanks for choosing Shaws, we hope to see you again!
Kind regards,
Béibhinn
Velvet curtains
Would have been a quicker delivery only storm stop that but it was worth the wait, curtains are of excellent quality and value for money and better again when you get them at sale price..
27 janvier 2025
Réponse de Shaws Department Stores
Hi Mareka,
Thank you so much for sharing your experience shopping online with Shaws! We are glad that, in spite of the storm, your goods arrived quickly and safely. We are very happy to hear that you are enjoying the goods purchased, and hope to see you shopping with us again!
Thank you for choosing Shaws.
Kind regards,
Béibhinn
Great shopping experience with Shaws…
Great shopping experience with Shaws Carlow for my mum, the staff especially Catherine and Majella went above and beyond , thank you all the way from Clare
20 décembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Claire,
Thank you so much for sharing this feedback for our Carlow store! Your feedback was sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
Shaw Delivery
Re: delivery address update immediately following my online purchase.
After many emails, automated replies, trust pilot one star evaluation and two Shaw responses, my goods , as advised (twice) this am, (16th Jan) are heading to the wrong address.
13 janvier 2025
Avis spontané
Réponse de Shaws Department Stores
Hi Liam,
Please see emails from us as we replied on the day and have followed up with you a few times. If I can assist further please let me know via email to online@shaws.ie
Kind regards,
Béibhinn
Visited this new store again yesterday…
Visited this new Athlone store again yesterday and have to say that I was not impressed. I had been expecting it to be far more like the Portlaoise shop and was disappointed that the lighting and fixtures were a bit bland. Few nice pieces of ladies clothing and not too busy when I was in there. Overall, not what I had expected, but the staff were very friendly.
5 janvier 2025
Avis spontané
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