It was a pleasure dealing with you. My order was dealt with promptly and I was very pleased. I have dealt with you many times but usually in one of your shops. Always very nice and I have always b... Voir plus
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Lisez les avis des autres
Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Voir plus
I am disgusted with a 15 cent charge for a paper bag. I am equally disgusted with the method with which it sold, you are standing there looking at a bundle of items and asked would you like a bag, I'v... Voir plus
I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Coordonnées de contact
New Road, Portlaoise, Co. Laois, R32 NN2P, Portlaoise, Irlande
- 057 869 2300
- online@shaws.ie
- shaws.ie
4,1
Bien
256 avis
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Good service pleasant staff
27 décembre 2024
Réponse de Shaws Department Stores
Hi Fidelma,
Many thanks for sharing this feedback for our stores! Thank you for shopping with Shaws.
Kind regards,
Béibhinn
Great staff in Shaws Drogheda
Great staff in Shaws Drogheda
Especially Sandra who is excellent in her area of expertise
Always helpful and knowledgeable and knows which product to recommend
Thank you so much
29 décembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Nora,
Thank you so much for sharing this feedback for our Drogheda store! It has been sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
Shaws need to address their dispatch…
Shaws need to address their dispatch issues or stop offering online service. This store shows very little respect to their customers by accepting orders and taking the funds in advance when they cannot dispatch orders in a timely manner especially at this time of year when delivery companies are stretched to their limit….3 to 5 days or in some instances even more is totally unreasonable
20 décembre 2024
Avis spontané
Poor Online Delivery Service
Love this department store generations of my family have shopped here but you’re getting 1/5 star ⭐️ review for the online delivery service. It’s terrible I could’ve walked into town to pick up the items I ordered online, I’m very busy with Christmas preparations but I would expect a faster delivery especially to a customer living a mile away from the store with local post - not DPD.
17 décembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Margot,
Thank you so much for sharing your experience with our online service. We are very happy that you had a pleasant time with us, and thank you for choosing Shaws!
Kind regards,
Béibhinn
Very poor customer service for online…
Very poor customer service for online shopping with regards orders. Would not recommend shopping online with Shaws.
1 décembre 2024
Avis spontané
Items ordered becoming unavailable a week after ordering.
Hi, I placed an order online on 26th November. On 27th, I was informed that 2of the 5 santa duvet sets that I had ordered were not available and remaining items were ready to be packed and sent to me. Fair enough. 5 days later again, I'm informed that the remaining 3 duvet sets are not now available! Today, a week after placing my order, I'm told (again!) that 'it looks like' the remaining items in my order is ready to be packed and sent to me!
I have shopped in your stores for years and this is my first time shopping online with Shaws. It will also be my last.
26 novembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Bran,
Thank you so much for sharing this feedback for our online store. We are delighted to hear that you found our website easy to navigate, enjoyed your purchases, and had an efficient delivery. Thank you for choosing Shaws!
Kind regards,
Béibhinn
Very satisfactory experience with my…
Very satisfactory experience with my purchases. Will be doing business with your company again
25 novembre 2024
Réponse de Shaws Department Stores
Hi Mary,
Thank you so much for your feedback for our online store! We are very pleased that you have enjoyed your shopping experience and purchases. We look forward to seeing you shop with us again Many thanks for choosing Shaws!
Kind regards,
Béibhinn
Lovely shop
Lovely shop well laid out lots of wonderful things to choose very friendly staff. Great bargains.
17 novembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Anne,
Many thanks for sharing your experience in our stores. We are delighted that you have enjoyed shopping with us, and that the staff were helpful! Thank you for choosing Shaws.
Kind regards,
Béibhinn
My experience buying from ye was…excellent
My experience buying from ye was fantastic my boots arrived in a few days well pleased will buy again from ye
25 octobre 2024
Réponse de Shaws Department Stores
Hi Mary,
Many thanks for sharing your experience shopping with us online at Shaws. We are delighted to hear you had a wonderful experience, we hope to see you again! Thank you for choosing Shaws.
Kind regards,
Béibhinn
Quality price and service great
Great all round. Love de quality of ur clothes . Service is also great. And a bargain is always great 2 get also. Yes I wil certainly shop again with Shaws.
25 octobre 2024
Réponse de Shaws Department Stores
Hi Jennifer,
Many thanks for sharing your experience shopping online with us at Shaws. We are delighted to hear that you found the service efficient, and that you received your high-quality goods. We hope to see you again! Thank you for choosing Shaws.
Kind regards,
Béibhinn
Hard to find jeans to fit hubby as he…
Hard to find jeans to fit hubby as he is 30 30 and likes stretchy dark blue, but shaws had just what he wanted. Thank you
25 octobre 2024
Excellent Customer Services at Shaws…
Excellent Customer Services at Shaws Ireland Online.Hurried my order along,as needed within days.Thanks.Ger.
21 octobre 2024
Avis spontané
Long Queues, Poor Staff Management, Poor Customer Service
Its 1pm on Saturday and Shaws put 2 untrained girls on the till. Long queue. My mother has a poor hip and had to stand an wait. all they needed was another person to help. If something was wrong then one of the girls would leave the till. no one to call. When we finally get to the till we request the manager who returns with another girl in hand. So Paul already knew there is a problem with getting customers served efficiently. Customers time is just as important. Wannbe Manager Paul you can do with some serious customer service training, so you can train your staff. Shaws you want to up your game for Christmas.
28 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Ingrid,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience with us. We hope you choose to shop with us again.
All the best,
Béibhinn
Fantastic Customer Service: Damaged Duvet Redress
I recently purchased a duvet set from the Shaws online store. Unfortunately when I arrived it had a significant tear.
Within 2 hours after emailing regarding the damaged item, I got a polite apology and told the matter would be handled.
Wouldn't you know, the next working day as brand new duvet arrived in the post. I was thrilled, excellent customer care. Down 1 star due to it being damaged in the first place.
Being honest, I didn't know what redress I was expecting but I definitely recieved the best.
Side note: the duvet is gorgeous highly recommend.
25 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Reeba,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience overall, despite the issue with a tear in your duvet set. We hope you choose to shop with us again!
All the best,
Béibhinn
Excellent customer SERVICE
I was browsing in Shaws Tralee week ago, spotted shoes that I liked. Asking Margaret for my size, she didn't have but offered to phone other stores. I could see Margaret was busy but she insisted on trying to get my size. Collected my very comfortable shoes today. 10 out 10 Margaret WELL DONE 👏. HAPPY CUSTOMER
14 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Noreen,
Thank you so much for sharing this feedback for our Tralee store! It has been sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
Prompt delivery
Great to shop with, excellent service and prompt delivery. Always a great selection to choose from.
26 août 2024
Réponse de Shaws Department Stores
Hi Brigid,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience with us. We hope you choose to shop with us again.
All the best,
Béibhinn
Great online experience
Don't have a Shaws store nearby so I have shopped online. Their website is easy to navigate and the delivery is super quick! Never any issues and I would definitely recommend. Some good deals available too!
6 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Cathy,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience with us. We hope you choose to shop with us again.
All the best,
Béibhinn
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