Shelbourne Motors Avis 1 456

SEE BOTTOM OF MY STATEMENT FOR A RELY TO SHELBOURNES REPLY:

I purchased a brand-new Nissan three years ago, and it has only done 22,000 miles. Recently, the clutch failed unexpectedly. The dealership quoted me over £2,000 to replace it. When I asked them to inspect the car for a potential manufacturing fault, I was told it would cost around £160 per hour and could take up to 8 hours.
The dealership, Shelbourne Motors, asked if they looked at the car would I removed negative reviews I had posted about their service. So they toke the car to the dealership and This is when they quoted £2000+ for the repair
They also claimed the flywheel needed replacing, despite there being no evidence of any —this felt like an attempt to inflate the repair cost unnecessarily.They only toke the car and parked it at the dealership and wouldnt look at it until I agreed to pay £160 a hour for a minimum of 8hours. So they only used RAC to recover it so I would remove the reviews this felt like another unhanded scheme to get what they want and to deliver nothing.

I later had the car inspected by an independent mechanic, who confirmed that the clutch itself was in good condition. Instead, the clutch plate had bent out of shape due to poor installation. The car had been fully serviced by Nissan just two months prior to this incident.
The most serious issue occurred when my wife was driving with our two children. While stopped at a red light, the clutch plate jammed, forcing the car into gear and pulling it forward into oncoming traffic. She managed to switch off the engine just in time to avoid a collision. This was an extremely dangerous situation and could have resulted in a serious accident.
As a result, my daughter is now afraid to get back into the car.
After raising the issue with Nissan UK, we were offered a £300 voucher to be used only with Nissan. This would not even cover the cost of parts, let alone labour, and does not reflect the seriousness of what happened.
In my opinion, the Nissan Qashqai raises serious safety concerns and should be properly investigated. This experience has been extremely distressing for my family, and our dealings with both Nissan and their approved dealer have been very disappointing.
We are now left in a position where we feel we have to sell the car because our family no longer feels safe in it.
Overall, this has been a deeply frustrating and concerning experience. I would strongly urge others to be cautious.

MY REPlY:
Thank you for your response. However, I do not accept that the expiry of the manufacturer’s warranty removes your responsibility in this matter.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. A major component such as a clutch should not fail at just 22,000 miles, particularly when the vehicle has been fully serviced in line with manufacturer requirements.
Furthermore, an independent mechanic has confirmed that the issue was not general wear and tear, but a bent clutch plate caused by poor installation. This strongly indicates a pre-existing fault or negligent workmanship , for which liability still applies under UK law regardless of warranty status.
Most importantly, this fault created a serious safety risk. My wife and children were put in danger when the vehicle was forced into motion at a standstill. This goes far beyond a routine repair issue and raises significant concerns about vehicle safety and duty of care.
The £300 goodwill gesture offered by Nissan UK only to be used in Nissan. does not reflect the severity of the situation, nor the financial and emotional impact on my family.

Dont even get me started on the curiosity car that was promised and never arrived. 2 weeks no vehicle.

As a returning customer, I knew I would be in good hands and again Gareth didn't let me down.
Excellent sales service from an experienced and courteous sales associate . Great refurbished showroom and display of vehicles added to a pleasurable experience.
Would recommend to anyone.

Bought used Audi 4 last year from Auto select Newry. Problems with brakes in last few weeks. Contacted them regards the issue as I have 12 month warranty. Told them car was not drivable. Person I spoke to was just horrible. No understanding of the situation and could offer no solution. Car is still stuck on my driveway nearly two weeks later. Bitterly disappointing after sales support.

Purchased a van today from shelbourne and must say I was extremely happy with the customer service every option was extremely well explained and at no stage did I feel any pressure Gareth was extremely helpful and went out of his way to help and Andrew even double reassured me with his many years of experience and knowledge thank you so much guys

Disappointed to be guaranteed to have first test drive of a car coming into the dealership, only to then be told that the car was sold by another salesperson. Unprofessional and uninspiring.

My wife and I visited Shelbourne Motors Renault Portadown rather spontaneously to explore potential options for a new car. We were greeted by Matthew Graham, whose warm, attentive, and genuinely considerate manner made an immediate impression. He took the time to understand my requirements, budget, and anticipated timelines, and he did so without any sense of pressure or salesmanship. Instead, he offered clear, thoughtful guidance, outlining the advantages and disadvantages of each option. Interacting with him was an absolute pleasure.

Following our visit, we received a detailed and well‑organised email containing brochures and a concise summary of everything we had discussed. Matthew is also arranging to have a model brought to Portadown so that we can take it for a test drive. His professionalism, courtesy, and commitment to customer service are exemplary. He would be an asset to any organisation. Thank you, Matthew, for a truly exceptional experience.

David O'Callaghan was so helpful and patient when I changed my mind and went from an automatic to a manual car. He also let us have a courtesy car when the deposit was late coming into our account as I had to get to an appointment. Altogether a really pleasant experience and I cannot recommend Shelburn Motors and David O'Callaghan highly enough to others.

We bought our car here in August, between grief, children and caring for a sick family member the inside of the car no longer looked like a new car. Spoke with Michael McCartan and they took it in today for a valet. OMG what an amazing job. I couldn't be happier. Thank you so so much. And customer service went above and beyond
I believe the Valet manager was Jason and you definitely had your work cut out but I am so so happy. Thank you

Booked ahead to Shelbourne Toyota to see a new car model, made clear was interested in a commercial contract hire, confirmed a demonstrator or showroom car was here, was told the guys would be able to keep be well advised on p11d values and commercial / tax incentives etc. Travelled on a one off trip. Turned up on time and the sales rep wasnt working that day. Eventually a fairly disinterested chap took me to show me cars on the same website I can see at home, nothing in stock, no demo, no showroom car, no clue on range, no clue on emissions, no clue on tax brackets. Near new/ ex demo commercial lease dismissed out of hand. A complete waste of my time and further incompetence from this garage - previous experience being their service team telling me that my car didn't come with a feature that it clearly does (and that I fixed myself!). Hard to see me revisiting other than for the requisite annual service that I have to get to keep the warranty up on my current car. Will buy Toyota again but will go to England for a competent dealer network who actually want to sell cars. Embarrassingly bad.

From start to finish Mark Mcguigans service was excellent. We found him to be patient, calming, helpfull and extremely understanding when we had problems with the insurance company after our no fault claim.
He saved our favourite car for 20 weeks and nothing was too much trouble, we would use this company again Thank you so much Claire Smith

I purchased a Dacia Duster New on August 23 it has done about 28 ooo miles. The car has been good apart from a faulty starter motor that was replaced promptly.
However this week on the 5 January on my way back from Craigavon hospital the wipers suddenly stopped working in the rain .I parked up to check but could not sort it out.
I decided to make my way to Shelbourne Motors Newry in the hope they would have a look at it.
After having to stop twice to clean windscreen finally arrived at dealership
Spoke to service desk explaining my problem and my safety concerns.
To my amazement the earliest he could look at the car was the 24 of January. Trying to make the young person understand my concerns about driving a car with no wipers fell on deaf ears.
I asked to see manager was told he was busy I said I wait but told you will be waiting a long time . I asked if the Manager could call when he became free .I am still waiting.
AS my wife was in the car after just getting out of hospital I drove home again haven't to stop 3 times to clean screen.
I phone dacia care when I got home and they where amazed that it was not looked at. They couldn't get hold of anyone at the dealership so sent a email
That evening got a call to call out Rac I did that the following morning and they very helpful said there was eletric problem. Returned car to dealership for repair.
I have bought 2 New cars from Shelbourne Motors in the last 6 years each time the president sale service was excellent if only aftersale service was equally attentive .
As it stands at the moment I dont have a car - Dacia care tell me the dealership should have sorted a temporary replacement vehicle.
So I have to go back there in the morning. I will let you know how I got on.

Excellent service & communication. Very happy & highly recommend!

We dealt with Frank at Shelbourne Motors in Portadown. He introduced himself in a warm and confident manner, which immediately put us at ease. I felt reassured that I would be getting a car perfectly suited to my needs. Frank explained every detail clearly and patiently, and whenever I was unsure about something, he took the time to go over it again. His friendly approach, combined with his excellent knowledge of the car, made the whole experience straightforward and enjoyable.

Gary was very helpful at nissan and explained everything about the car. So we came home with a beautiful red Nissan Juke.

I was buying a brand new car from Shelbourne Toyota in April and was trading in my current car as part of the exchange. They offered me £7,000 for my car.

We signed the paperwork, and they ordered the new car in May, with delivery expected in June. I was then contacted to sign the final paperwork for the new car.

The next day, the salesperson called and said they had overvalued my trade-in because he had mistakenly recorded the mileage as 12,000 instead of 120,000. Considering the car is 10 years old, it should have been obvious that 12,000 miles wasn't accurate.

I told him I wasn’t happy, as I believed that once something is signed, it's a binding agreement. I asked to be updated by Monday, as I had already arranged for my insurance to be transferred to the new car on the 24th of June. If I didn’t receive confirmation by the next day, my current car would no longer be insured, and fixing the situation could result in additional costs or complications.

He said he would speak to his manager and get back to me first thing Monday morning. However, the manager didn’t contact me until 4 PM Monday. They offered an extra £600 towards the trade-in, meaning I would now have to pay an additional £2,400 for the car.

The salesperson asked if there was any way we could resolve this. I said I would consider paying the extra amount if they included three years of servicing, alloy wheel protection, and minor damage protection. He said he’d call me back in 10 minutes, but after waiting 25 minutes, I went ahead and cancelled my insurance.

He eventually called back and said they would include the additional servicing and protections, but they would no longer offer the £600 discount — meaning I would have to cover the full £3,000 discrepancy between the original trade-in valuation and the revised figure.

I’m now unsure how long I’ll have to wait to get my £500 deposit refunded, and to make matters worse, they’ve suggested that I am the one in breach of contract. Unfortunately, this isn’t an isolated experience — the quality of service and professionalism from staff at Shelbourne has significantly declined, both in sales and service, based on my own recent experience and those of several friends.

They have an online booking system which I used to request a full (2nd year) service for my car. The quote was £299 which I was happy with. I'd given my reg number so they knew exactly the make and model of car they were servicing.

Three days before the car was due in I got a message from them asking me to "check in" online for the service which I did. The following day I got a phone call from them to confirm that I was happy with the price. I asked what it was and the guy told me £476. First I'd heard of it and a near 60% increase! I said I wasn't happy with that and asked to speak to the service manager, who wasn't in (it was a Saturday) so the agent agreed that he'd speak to him first thing on Monday and call me back (he didn't).

I arrived at the dealership and was asked to sign an order for £476. I explained that I'd been quoted £299 by their online booking system - the service adviser didn't believe it so I had to show him their own booking system (!) on my phone and email him a copy of the screen print. He went off, twice, to talk to the service manager and came back to tell me that they wouldn't budge on the £476 due to the work involved. I needed the service work done quickly as I'm selling the car so rather than simply driving home, which I was sorely tempted to do, I offered £400 which they eventually accepted.

The only reason I'm giving them two stars instead of one is that the work (although they forgot to do one item I'd requested) was done to a decent standard.

I won't be back as I simply can't trust them.

We recently purchased a car from Shelbourne Motors and had the pleasure of dealing with Stephen McMahon. Although Stephen is quite new to the company, he is already proving to be a fantastic asset. From start to finish, Stephen made the whole experience incredibly enjoyable. He was extremely friendly, patient, and took the time to answer all my questions without ever making me feel rushed or pressured. His customer service was outstanding, and he went above and beyond to ensure everything went smoothly. I would highly recommend Stephen to anyone looking to buy a car - you're in great hands!

Bought a 4 year old car from them. Within three months of buying it, I had left my car with them four times. After having a damaged used part fitted and since replaced (after a lot of persistent on my part), the issue is now "fixed". It's not 100% but I have waited almost another three weeks for a phone call from them at this stage and still havent heard from them, I've just given up, its not worth the stress anymore. The sales team were great but the aftersales service is absolutely awful. I will never buy another car from Shelbourne again.

Collected a Mazda 6 purchased by my sister for her son nearly 2 years ago, the car is now in the scrapyard!

CAR WAS A TOTAL LEMON, BASICALLY EVERYTHING BAR THE ENGINE HAD TO BE REPLACED!
EVENTUALLY THE ENGINE WENT AT 86000 MILES ON THE MOTORWAY WITH A 2 YEAR OLD IN THE BACK!
CAR OUT OF WARRANTY 2 MONTHS & THEY DIDNT WANT TO KNOW!!

CAR WAS NEVER FIXED WITH CONTINOUS LIMP MODE ISSUES & AFTER GETTING A PROPER MECHANIC TO CHECK IT THE ENGINE WAS FULLY CLOGGED UP, IT WAS NEVER SERVICED PROPERLY!!

AVOID & TAKE YOUR MONEY ELSEWHERE!!

I got Renault Kadjar, great car, all went smooth. Any concern I had, was solved as soon as possible. Thank you Kyle!