Unity Automotive Avis 

Peter Cass @ Coventry MG dealership gave excellent Customer Service. He looked for deals that suited my requirement and have ordered my new car. He was welcoming, friendly and knowledgable throughout the appointment. He made the process seamless while negotiating a new system. Thanks Pete

Disappointing.
Having bought a Cyberster when they were launched, I had my first service 12 months ago. Whilst they reset one of the service indicators confirming the next service is due in October 2026, they didn’t reset the other, so for the last 12 months, despite having been serviced, my car has been saying it needs a service soon.

I have previously rang and emailed about this issue with the intention of dropping in to get it reset, but have had no response to my enquiries.

I therefore decided to wait until its 2nd service due soon in October 2026. I have rung twice to try and get a price without any success. I have sent 2 emails and got the acknowledgments saying that I would get a call back. I have even used the online chat with Lydia in which she too said someone would need to get back to me. I explained that I have called and written twice without any success and she apologised and said she would escalate it, then promptly disconnected the chat.

I can only assume that the dealer is far too busy and has more business than they need, because despite 3 text messages asking me to book in for a service, despite multiple attempts I haven’t been able to talk to anyone to even find a price, let alone book it in.

For me I think it’s time to go elsewhere.

Customer sales service was impeccable, putting so called 'prestige' brand dealerships to shame. Big shout out to Mikey in Sales. Thank you to all the team.

Somewhat disappointed in a recent visit for a service to the new Cheltenham garage. I had a minor service for a cost of £260. Upon receiving my car back I was told my oil cooler needs replacing at a cost of ~£500 plus vat plus labour. I went away to look into this further.

My coolant level was below minimum despite the service sheet saying it was checked. Why?

My oil level is lower than normal after a service, just over half way. It usually is at 3/4.

I found oil on my drive after getting home and leaving the car for 6 hours. Where did this come from?? Never leaked any before. Also spilt oil visible in places this 'leak' would not have caused.

I went back to the garage, the service lady was helpful (sorry forgot name but you were great, and with my kids, thanks) but I felt an inconvenience from Simon the ' Master tech'.

I took the under tray off and checked the oil cooler myself later that day, I found the only bolt you can get to where the leak was, to be slightly un done, why? I tightened this up and cleaned it and it has been fine since (200+ miles). Why didn't Simon check this bolt? I'm no mechanic, although can do most things, and this was the first thing I thought to do. But again, why is it loose and leaking after my service?

I took my car to a local independent Abarth specialist for a cambelt change, and for them to check the cooler. They confirmed no issues with it at all. I could of been the best part of £1000 out of pocket if I had not got it checked.

Very disappointed, I should be able to trust a main dealer. Always get a second opinion.

Hi I have been with Unity for over 8 years, the last car I bought was a ssangyung korando 2.2 le 2019, I also purchased a service plan with ssangyung and Unity service plan so car was looked after (2019 model) for 7 years , no problems in all those 7 years all m o t passed no failures nothing good car.the car was put into its for service 23/7/26
However this year 2026 nightmare,the car was put into its 7th year service
The 7 year warranty was up on 29/7/2026 all of a sudden big bills
Total cost £1125
Front discs and pads £592 ok fair price
no complaints, hand brake too much travel, tow bar electrics not working probably, rear number plate bulb blown, Then the car was put into its mo t obviously the car failed.
To get the car back on the road
Discs and pads £592
Hand brake adjust/ tow elecs. £533
( tow bar electrics I was quoted £148+vat over th phone by Unity) suddenly that price turned into over £220 od pounds
The handbrake cable adjustment REALY over £200
The more I questioned the price the more I got confused I paid in full as I quickly decided I was never going to reduce that bill.
I leave people to judge if u was totally tipped off

I have just purchased a Mini Cooper s from Unity Oxford . Dave Taylor was extremely helpful & professional throughout this process. He was very informative & took the time to show me all controls, even setting up Bluetooth for me. Excellent customer service, ensuring process was seamless & stress free… thank you

We have just purchased at Wrangler Rubicon from Unity Leicester. Freddie Welch looked after our sale from start to finish. A 22 year old lad, that was confident, informative and highly professional throughout our dealings. A real asset to this garage.

Very poor. I asked for a video of a car I was interested in - i have had over 30 messages and 3 days later- saying they will try and get me one - and I'm still waiting...... it isn't hard to do ... I will go elsewhere

Fantastic service
Very very friendly staff
Explain everything, ins and out properly.
Very fast and reliable paperwork.

First experience of Unity and would use again without hesitation . Super friendly staff , thoroughly honest and professional as Julia in reception I cannot compliment highly enough. Having run my own business for 35 years in customer service , Julia is right up there in terms of advise honesty as friendliness

Unity Oxford. So disappointing. I used them for servicing my Alfa last year which went very well. I had stopped using them previously because of terrible customer service but thought I’d give them another chance and I was glad I did. Unfortunately they seem to have fallen back into their old habits. I tried booking a mot online and received an automated response saying someone would call me shortly. No response. I called twice the following week and was unable to speak to the service department. I left messages with them and was promised a call back. 3 weeks later I’m still waiting for the call. I’ve now booked with a different company and received excellent service. I just wish they would make as much effort with after sales as they do when you’re buying a car. How do they expect to get repeat customers with this approach?

Had the misfortune to enquire about a Subaru, The salesman said he would email me , then passed it on to a colleague who said he send me some figures . I"m still waiting a week later for Ashley to come back to me despite chasing twice. Pathetic.
I think i probably dodged a bullet with this outfit.

We had an extremely positive experience test driving cars and eventually buying my car. Unity customer service, especially Paul Lazenbury, was professional, informative, open & friendly which enabled a good trusting relationship from the start. We highly recommend Unity Kidlington.

Bought a Jeep Compass from Unity, Freddie is great to deal with, friendly, knowledgeable, patient and not at all pushy. Happy with car I got they even sorted removing the unwanted stickers Jeep had decided were a good edition to the car. Thank you and I even enjoyed my walk Freddie

We were lucky enough to win a raffle prize of a 5 hour experience driving a Cyberster! Excellent service from the Sales Manager at MG Coventry and thanks to Russ who organised the prize, which helped raise money for Cancer Research. Fantastic car, the Super Sport button was amazing, G force felt! Got the top down between showers and had a brilliant day. What a generous prize and the help and service from the staff made the whole experience a day to remember. Thank you.

I visited Unity Automotive Leicester to investigate buying a Fiat for the first time in mid-February and decided to go ahead and purchase a new Panda Le Grande. With it being a new model I had to wait for this new model to arrive and I picked it up yesterday and I’m absolutely thrilled — it feels pandtastic to be driving my new car! A great experience from start to finish.

I lost my husband last year, and handed back his MG PIP car and was not in the position to be able to buy another MG. A year on life is a little different and last weekend I went into Unity Coventry to test drive a ZS, a little over whelming being alone buying a car. I was made most welcome and received great service and support through the whole process. Matt Deeley was really friendly, helpful and very professional, I felt at ease and confident in knowing I was buying the right car for me at this time. I will continue to use Unity Coventry, and would certainly recommend MG cars, this my third MG. Suzanne

I recently bought a Fiat 500e from Unity Cheltenham and had a fantastic experience from start to finish. I’m absolutely thrilled with my new car.

Mattia Corbett was brilliant to deal with. He provided outstanding customer service, understood our needs, and gave us options without ever overselling. He handled all the paperwork without any fuss and kept communication clear and consistent throughout the whole process, which made buying the car completely stress-free.

Ashley Goffe was also excellent and it was clear there is great teamwork within the dealership. Everyone I dealt with was courteous, knowledgeable, and genuinely friendly, which made a big difference.

I wouldn’t hesitate to recommend Unity Cheltenham to anyone looking for a new or used car.

This is exactly how a dealership should be run.

Tim Hutton has clearly built a great team there.

I now drive a splendid Alfa Romeo, thank to the Cheltenham dealership. Ash provided excellent customer service throughout; indeed the entire team is friendly and professional.
Can only highly recommend.

I dealt with Ash at the Cheltenham branch and he was fantastic! They had a Jeep Avenger in stock at their Leicester branch which I was interested in. I was on a time crunch as was only visiting the area and he managed to arrange bringing the car down the day after I test drove one of their Avengers in stock and we completed the purchase the following Monday. Incredibly efficient and lovely person to work with!