Shipitfurniture Avis 

Look more like a dark grey thrn black but the quality and design is nice

First of all, the item that I purchased , it's description says "ceramic". This was a 9th anniversary gift for my wife. Roughly $120 +/-. I receive the item and it is clearly not ceramic at all. Worst part is after seeing the model number and manufacturer and looking up this exact model, I found that this was selling for roughly $26 but the other listings never said ceramic and actually said this was wood base, metal arm and glass lamp shade. So I needed to return this and I was pleasantly disappointed to find that there was a 20% fee to return. So not only did I have to go through the shipping/receiving/return process, but they still made more money than they originally bought this item for just on their "return policy fee". Charging almost 5 times what this item is competitively worth and falsely listing the item I purchased as "ceramic". I personally will not buy anything from this company ever again. One thing that I will say on a positive note was that the customer service response time was fairly quick.

Amazing fast shipping

1) ordered 6 of the same items which did not match description.
2) husband offered to put his own time into manually fixing 2 out of the 6 because we did not want to go back to the drawing board and wait longer for better furniture while I filled out the return on the website
3) called due to no response- they do not actually offer over the phone service even tho it is advertised
4) emailed regarding a response for the return. They responded with false proof to a fake email address. Went back and forth offering me store credit to buy more of their low quality furniture for a week due to their lack of responses to finally agree to a full return of the other 4 which were still in the boxes.
5) took over a week for them to then email me ONE shipping label for FOUR boxes. FedEx will not accept only one label and I emailed them multiple times requesting the other 3 labels. They seem to have ghosted in their responses. I have requested a charge back from my CC company and want to discourage anybody from buying from this company.

absolute terrible quality of furniture and even worse customer service.

DO NOT BUY FROM

Wonderful, great drivers, very nice and got my order right as expected. Highly recommend!

Customer support was helpful with my issue and everything was resolved for the most part

Never heard of this company but I'm very pleased with the fast and free delivery and satisfied with the merchandise I purchased.

Excellent product import process
Seamless order processing
Timely shipping
Great communication

Delivery was quick and furniture arrived intact.

Great and beautiful print at a great price

After reaching out to them the matter was resolved.

The product met all my expectations. It looks great. It was a perfect fit for my living room. Also very easy to put together.

Customer service is terrific. I got prompt and responsive assistance with my return!

Multiple pieces of a TV stand I ordered had chips / defects / scratches. I was able to successfully construct it, and fortunately the damage was to parts that are not well visualized now that it is put together.

Customer service reached out to provide a 25% refund for the bad experience, which felt appropriate as compensation. Would consider ShipIt in the future

The chair arrived in two days. My husband put it together very easily as all the parts were included. It is a very cute, and sturdy chair for the money.

I run a Shopify store (LuxeByMimi.com) and used ShipItFurniture through Syncee for dropshipping. Unfortunately, my experience was disappointing.

A customer placed an order for a mirror priced at $268.79, but the item was never fulfilled. During that time, I attempted to contact the supplier multiple times via phone and email but did not receive a response. I also received an automated message stating that support is only available via email, which made the lack of follow-up more concerning.

After several days, I was informed that there was a delay due to initial payment verification for a first-time order. While I understand that processes like this can occur, clearer communication upfront would have helped manage expectations.

Ultimately, the order was canceled because the item was out of stock in my customer’s region, despite being listed as available. A refund was issued, which I appreciate, but the situation resulted in a chargeback and negatively impacted my business.

As a small business owner, reliability and communication from suppliers are extremely important. While I understand that issues can happen, I hope improvements can be made in inventory accuracy and response times to better support retailers moving forward.

*Update: I was emailed by this supplier on April 27, 2026. They stated that a refund was initiated. It is now May 13, 2026 and I have not received my money. I had to dispute the transaction with my bank.

They contacted me quickly after an issue arose. Would not hesitate about ordering from them again.

i ordered another set of tables and i like the waythey look my first order didnt meet expectations in color but customer service helped with my return.