This made me enroll in a program continue to charge me if I do not physically cancel within a short amount of time. I wanted protection for one set of ticket, for 1 event. I do not plan on using this... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Highly recommended . Best experience I’ve had losing something. I ordered a pair of Yeezys for $418 on stock x overnight delivery, the package was stolen or lost. Shipment protect reimbursed me $500... Voir plus
L'entreprise a répondu
I’ve had to file a few claims through ShipmentProtect when package deliveries went sideways, and the coverage has been absolute gold. Dealing with lost or stolen shipments is usually a total headache... Voir plus
L'entreprise a répondu
I received my $500 reimbursement through PayPal. The claim process went smoothly, and the ShipmentProtect team was helpful throughout. Thank you for resolving my claim and issuing the payment.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ShipmentProtect is a membership built for one moment: when an online order goes missing, gets stolen, or arrives damaged. Instead of bouncing between online stores and carriers chasing a fix, you can open a case with us. A real person takes it from there, so you don't have to deal with any of the stress. If we can't get it resolved, our flat $500 service guarantee has your back. One membership, any purchase, always-on protection. We've got you.
Coordonnées de contact
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ShipmentProtect
Hi Michael, thank you for your feedback! We’re glad the process was easy. We hope everything goes smoothly with your upcoming event, and we’ll be here if you ever need us.
- The Shipment Protect Team
Réponse de ShipmentProtect
Thanks, Allen! We're glad to hear you found the platform easy to navigate. We appreciate you taking the time to share your experience with us!
- The Shipment Protect Team
Réponse de ShipmentProtect
Thank you for the feedback! We're happy to know you found Shipment Protect user-friendly and easy to use. We appreciate your support!
- The Shipment Protect Team
I was attempting to pay for ticket…
I was attempting to pay for ticket protection for two tickets. The transaction was initially declined by Chase because they wanted confirmation from me that I made the purchase. I confirmed, they said to have the transaction resubmitted. I still couldn't get it to go
I made numerous attempts. Finally had to switch to another card and it went through.
19 août 2026
Avis spontané
Réponse de ShipmentProtect
Hi Susan, we’re sorry to hear you experienced difficulty completing your purchase. We understand how frustrating it can be when a transaction doesn’t go through as expected. We appreciate your patience and are glad you were ultimately able to complete your purchase.
- The Shipment Protect Team
Easy process
18 août 2026
Avis spontané
Réponse de ShipmentProtect
Thanks, Marnie! It's great to hear that the process felt easy and straightforward. We appreciate you sharing your experience!
- The Shipment Protect Team
Réponse de ShipmentProtect
Gene, we appreciate the 5-star rating! We know that trust is something that’s earned over time, so we’re grateful you gave Shipment Protect a chance. We hope your experience continues to be a positive one.
— The Shipment Protect Team
Réponse de ShipmentProtect
Thanks for sharing this, Reginald! We’re happy to know the process felt straightforward and easy to understand. That’s exactly the kind of experience we want customers to have from the start.
— The Shipment Protect Team
Réponse de ShipmentProtect
Hi Latrice, we’re sorry to hear about your experience. We take concerns like this seriously and would appreciate the opportunity to look into what happened. Please contact our support team with the email associated with your account so we can review the charges and assist you directly.
— The Shipment Protect Team
fair ok but not the easiest
18 août 2026
Avis spontané
Réponse de ShipmentProtect
Hi Larry, thank you for your feedback. We’re sorry to hear that your experience wasn’t as easy or seamless as it could have been. We appreciate you giving us a try and will take your feedback into consideration as we continue working to improve our service and customer experience.
— The Shipment Protect Team
I trust shipment protect with my life…
I trust shipment protect with my life they have helped me with my troubles with porch pirates mismanagement of my packages and just straight up theft 10/10 times. They are 1,000,000% worth the monthly fee if you have struggles with packages!
17 août 2026
Avis spontané
Réponse de ShipmentProtect
Hi Avante,
This means a lot to our team. Knowing that Shipment Protect has helped you through stolen packages, porch pirates, and delivery problems is exactly why we do what we do. Thank you for trusting us when you needed support most!
— The Shipment Protect Team
Easy to use.
17 août 2026
Avis spontané
Réponse de ShipmentProtect
Thank you, Carlos! We’re glad Shipment Protect has been easy to navigate and use. We’ll keep working to make protecting your deliveries as hassle-free as possible.
— The Shipment Protect Team
I have no idea where these charges came…
I have no idea where these charges came from. I’m guessing I selected insurance for a particular product by accident and then was continually billed without my interest. I have no idea who wants to pay $29 a month for package insurance. I certainly do not. It felt like a scam and I’m very disappointed. The only saving grace was that your customer service team was responsive and refunded me quickly. But I think you need a new business model that does not feel predatory.
17 août 2026
Réponse de ShipmentProtect
Hi AA, we’re sorry to hear that the billing experience left you feeling this way. We understand how frustrating unexpected charges can be, and we appreciate you acknowledging that our customer service team was responsive and able to process your refund promptly.
We also appreciate your honest feedback regarding your experience. Feedback like yours is valuable and helps us identify areas where we can continue improving our customer experience.
— The Shipment Protect Team
Smooth efficienct
16 août 2026
Avis spontané
Réponse de ShipmentProtect
We’re glad to hear things went smoothly, Jere! A quick, efficient experience is what we aim for, especially when dealing with package-related concerns. Thanks for taking a moment to share your experience.
— The Shipment Protect Team
Réponse de ShipmentProtect
Thank you for your feedback, Kimberly! We’re glad you found the process easy. We appreciate you choosing Shipment Protect!
— The Shipment Protect Team
The information and process was very…
The information and process was very good.
16 août 2026
Avis spontané
Réponse de ShipmentProtect
Thank you, Carlin! We’re happy to hear you found the information and process clear and easy to follow. We appreciate your feedback!
— The Shipment Protect Team
Réponse de ShipmentProtect
Thank you, Alix! We’re glad to hear you found the process very easy. We appreciate your support!
— The Shipment Protect Team
Réponse de ShipmentProtect
Thank you for your feedback! We’re happy to hear that getting set up was easy and straightforward.
— The Shipment Protect Team
Réponse de ShipmentProtect
Thank you, Mark! We’re glad you found the process fast and simple. That’s exactly the experience we aim to provide!
— The Shipment Protect Team
Easy to operate
14 août 2026
Avis spontané
Réponse de ShipmentProtect
Thank you, Bob! We’re happy to hear that you found Shipment Protect easy to use. We appreciate your feedback!
— The Shipment Protect Team
Réponse de ShipmentProtect
Thank you, Dallana! We’re glad you found the process easy to use. Thanks for choosing Shipment Protect!
— The Shipment Protect Team
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