This made me enroll in a program continue to charge me if I do not physically cancel within a short amount of time. I wanted protection for one set of ticket, for 1 event. I do not plan on using this... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Highly recommended . Best experience I’ve had losing something. I ordered a pair of Yeezys for $418 on stock x overnight delivery, the package was stolen or lost. Shipment protect reimbursed me $500... Voir plus
L'entreprise a répondu
I’ve had to file a few claims through ShipmentProtect when package deliveries went sideways, and the coverage has been absolute gold. Dealing with lost or stolen shipments is usually a total headache... Voir plus
L'entreprise a répondu
I received my $500 reimbursement through PayPal. The claim process went smoothly, and the ShipmentProtect team was helpful throughout. Thank you for resolving my claim and issuing the payment.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ShipmentProtect is a membership built for one moment: when an online order goes missing, gets stolen, or arrives damaged. Instead of bouncing between online stores and carriers chasing a fix, you can open a case with us. A real person takes it from there, so you don't have to deal with any of the stress. If we can't get it resolved, our flat $500 service guarantee has your back. One membership, any purchase, always-on protection. We've got you.
Coordonnées de contact
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Such a relief
Very easy to set up. I've had to use this service before for an untimely illness of my mom. Really relieved we didn't have to worry about losing money on not going to a 311 concert. Never know what could happen so thank you for this insurance!
16 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Thank you, Koryna! We’re so glad Shipment Protect was able to provide peace of mind during an unexpected situation. We understand that life can be unpredictable, and that’s exactly why we’re here. We truly appreciate your trust and kind words!
I thought I had already purchased the…
I thought I had already purchased the protection when I ordered a product. Didn't realize I had to subscribe to the service in order to get it. Don't like the double charge.
7 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Kyle, thank you for sharing your feedback. We understand how the protection and membership charges can be confusing, especially when protection is offered during the purchase process. Shipment Protect is a separate service from the merchant, and an active membership is required to access its benefits. If you’re seeing a charge you don’t recognize or would like us to review the charges with you, please reach out to our support team so we can look into your account and clarify everything for you.
Réponse de ShipmentProtect
Thank you, Ada! We’re happy to hear you found Shipment Protect easy to use. We appreciate you taking the time to share your experience and hope we can continue providing you with a simple and hassle-free way to protect your purchases!
It was my first time
It was my first time, and it was a nice experience.
15 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Thank you, Rosa! We’re glad your first experience with ShipmentProtect was a pleasant one. We appreciate you giving us a try and hope to continue providing you with a smooth and reliable experience!
Easy as pie!
15 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Thank you, Henry! We’re happy to hear that everything was easy and straightforward. We appreciate your support of ShipmentProtect!
eBay nightmare is gone
This is the second time I have used this service, the first time for a damaged item. I bought a hard disk brand new from eBay, and they took the sellers side sadly. With this I was able to recoup my loss. More places should integrate a service such as this.
15 septembre 2026
Réponse de ShipmentProtect
Thank you for sharing your experience, William! We’re glad ShipmentProtect was able to help you recover your loss this time around. We understand how frustrating an issue with a purchase can be, and we’re pleased our service could provide some peace of mind. We truly appreciate your continued trust and your recommendation!
Thanks!Easy and good opportunity.
15 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Thank you, Laura! We’re glad you found ShipmentProtect easy to use and a worthwhile opportunity. We appreciate your feedback and support!
Réponse de ShipmentProtect
Hi Terri, thank you for your feedback. We’re sorry to hear that you haven’t received your confirmation yet. We understand how important it is to have confirmation promptly. If you’re still waiting, please reach out to our customer service team so we can look into this for you.
Réponse de ShipmentProtect
Hi Shawn, thank you for your 5-star review! We’re glad to hear that your purchasing experience with ShipmentProtect was quick and easy. We appreciate your support!
Great service
14 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Sammy, thank you for the 5-star rating! We’re happy to know you had a great experience with ShipmentProtect. We truly appreciate your feedback and support.
The quick service and refund that I…
The quick service and refund that I received from Shipment protect was very professional. your customer service team are awesome; they took care of my problem. Thank you for all your help and personal care. God Bless
8 septembre 2026
Réponse de ShipmentProtect
Hi Paul, thank you so much for your kind words! We’re delighted to hear that our customer service team was able to assist you promptly and take care of your issue. Providing responsive and professional support is important to us, and we’re grateful you took the time to share your experience. God Bless!
They made the claim immediately
They made the claim immediately! There was absolutely no lag! When Home Depot responded I had to cancel this claim and they again were respondsive right away. GREAT service!!
7 septembre 2026
Réponse de ShipmentProtect
Hi Kathy, thank you for your fantastic review! We’re glad we were able to assist with your case promptly and remain responsive when you decided to cancel it after hearing back from Home Depot. We truly appreciate your kind words about our service and support!
Réponse de ShipmentProtect
Hi Madeline,
Thank you for your 5-star review! We’re glad to hear you found ShipmentProtect easy and efficient to use. We appreciate you choosing us to help protect your shipments!
Easy and Safe
13 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Steven,
Thank you for your 4-star review! We’re glad to hear you found ShipmentProtect easy and safe to use. We appreciate you choosing us to help protect your shipments!
It was pleasant!
12 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Perlita,
Thank you for the wonderful 5-star review! We’re happy to hear you had a pleasant experience with ShipmentProtect. We truly appreciate your support!
All good is easy to do the set up
12 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Anthony,
Thank you for sharing your experience! We’re glad to hear the setup process was easy and straightforward for you. We appreciate you trusting ShipmentProtect with your shipments!
New to this will let you know in time…
New to this will let you know in time so fair so good.
10 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Regena,
Thank you for giving ShipmentProtect a try! We’re glad things have been going well so far, and we look forward to providing you with a smooth experience moving forward. We appreciate your feedback!
I was little confused and hope I did it…
I was little confused and hope I did it right
12 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Rose,
Thank you for your feedback! We understand that getting started with a new service can sometimes be a little confusing. If you need any assistance or have questions about your coverage, our Customer Support team is always happy to help. You can reach us at support@shipmentprotect.com
You guys just charged me $29 after…
You guys just charged me $29 after saying I can get my shipment covered for free
12 septembre 2026
Avis spontané
Réponse de ShipmentProtect
Hi Alex,
We’re sorry for the confusion regarding the $29 charge. To clarify, the $29 amount is a pre-authorization used to verify your payment method and is not a final membership charge. A pre-authorization may temporarily appear as a pending charge on your account and should be released by your bank according to their processing times.
If you’re seeing a completed $29 charge rather than a pending authorization, please contact our Customer Support team at support@shipmentprotect.com so we can review your account and billing details.
Thank you for bringing this to our attention.
Réponse de ShipmentProtect
Hi Salik,
Thank you for the 5-star review! We’re glad you had a positive experience and appreciate you taking the time to share your feedback. Thank you for choosing ShipmentProtect!
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