Don't know why i was sent this, i unsubscribed well over a year ago, as my cat stopped liking your food quite quickly, also no need for any food as my cat passed away last month.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Nala & Luna love fuzzball! it is a little pricey yes, but the quality and nutrition is brilliant. I do use it alongside another company, partly due to the cost, but also to have different food on rota... Voir plus
L'entreprise a répondu
Highly recommend Fuzzball! The food is nutritious and my cat loves it. Although pricier than high street brands, it’s worth it. Quick delivery and excellent customer service, with queries answered pro... Voir plus
L'entreprise a répondu
My cat unfortunately, doesn’t like the food. But she is a fussy little girl. However, she very much approves of the chicken sprinkles, which I have renamed “magic fairy dust”. She is excited for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Proper food for all catkind.
Coordonnées de contact
Royaume-Uni
- help@fuzzball.club
- shop.fuzzball.club
4,5
Excellent
185 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great food my cat loves
Great food my cat loves, friendly and responsive company that is very easy to work with. On time and quick shipping. A great experience!
13 juillet 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for your lovely review! We're so pleased to hear your cat is loving the food and that you've had such a positive experience with our team.
Thanks for being part of the Fuzzball family, and we look forward to keeping those deliveries coming!
Fussy cat loves Fuzzball
I have a very fussy 9 year old cat but he is loving this food and has been for the last couple of months . It looks fresh and in handy sized tins
. There’s a great variety to choose from and I think I’ve now chosen his favourites I also serve him dried food and no complaints from him there.
I like the fact that I can get it delivered as often or as little as I like.
13 juillet 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for your lovely review! We're delighted to hear that even your fussy 9-year-old is enjoying Fuzzball. It’s great that you've found his favourite flavours, and we're pleased he's enjoying both the wet and dry food.
We're also glad the flexibility of our subscription and convenient home delivery are making things easier for you. Thanks again for taking the time to share your experience and for being part of the Fuzzball family!
Unfortunately my cat didn’t eat the…
Unfortunately my cat didn’t eat the food.. 3 weeks of introducing etc but it went uneaten. Customer care very good though :)
8 juillet 2026
Avis spontané
Réponse de Fuzzball
Thank you for giving Fuzzball a try, and for your kind words about our customer care. We're sorry to hear it wasn't the right fit for your cat this time. Some cats can be incredibly particular, even with a slow transition! We really appreciate you giving it a proper go over three weeks, and we hope we'll have the chance to welcome you both back in the future.
Complete waste of money
Complete waste of money on the taster packs... the fish ones looked and smelt awful! none of my three cats would go near it no matter what I tried. Also mega expensive compared to other options (£180 per month !!!) just ridiculous for cat food...
1 juillet 2026
Avis spontané
Réponse de Fuzzball
We're sorry to hear Fuzzball wasn't a hit with your three cats.
Cats can be incredibly particular, and it's very common for them to have strong preferences for certain proteins or textures. While some absolutely love fish, others won't touch it and much prefer chicken or beef instead.
For anyone considering trying us, we offer an £8 trial box with no commitment, so it's an easy way to see what your cat enjoys before deciding whether to order more.
In terms of pricing, the £180 figure would only apply to households feeding multiple cats on a larger subscription. We also offer smaller plans, and many customers mix Fuzzball with other foods to suit both their cats' preferences and their budget.
My Sphynx loves her biscuits
My Sphynx loves her biscuits, and loves her Albert Fuzzling toy even more! Having a subscription is handy as it means we never run out and can manage the deliveries easily if we need to postpone a box. Rewarded for loyalty too which is an added bonus.
2 juillet 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for your lovely review! We're delighted your Sphynx is loving her biscuits, and it's fantastic to hear Albert Fuzzling has become such a favourite too. We're so pleased you're enjoying the flexibility of the subscription and our loyalty rewards, and we can't wait to keep spoiling her for many more boxes to come.
The bosses 😻😻😻 approve!
I signed up for a few cat food subscriptions to try and find the best one for my 3 cats and they loved the products from fuzz ball. The bosses meowed and I listened! Great company, Fast delivery and reasonable prices but most of all my cats are well fed and happy!
30 juin 2026
Avis spontané
Réponse de Fuzzball
Thanks so much for the wonderful review! It sounds like your three bosses made the final decision, and we're so glad they chose Fuzzball. 😸 Thank you for trusting us to keep them happy, and we look forward to feeding them for many more mealtimes to come.
Easy ordering and can choose which…
Easy ordering and can choose which flavours the cats prefer. Delivered on time and to schedule. No food waste by using tins rather than plastic sachets and the tins can be recycled so good for the environment too. It's taken a little while for the cats to adjust to the new food but they love it now.
29 juin 2026
Avis spontané
Réponse de Fuzzball
We're delighted to hear your cats are now loving their Fuzzball meals! Taking a little time to adjust to a new food is completely normal, so it's fantastic to know they've settled in so well.
We're also really pleased you're enjoying the flexibility of choosing their favourite recipes, and that everything has been arriving on time. And thank you for recognising our recyclable tins too – reducing unnecessary waste while providing great nutrition is something that's really important to us.
Thank you again for choosing Fuzzball. We really appreciate your support and hope your cats continue to enjoy every meal!
I messaged Fuzzball today because I…
I messaged Fuzzball today because I couldn't manage my subscription online.
Alex called me soon after, altered the type and quantity without question, and was very friendly and helpful.
26 juin 2026
Avis spontané
Réponse de Fuzzball
We're really pleased Alex was able to get everything sorted for you quickly and make the changes to your subscription without any hassle. We'll be sure to pass your kind words on to him – he'll be delighted to hear them.
Thanks again for choosing Fuzzball. We really appreciate your support!
My fussy raggie loves it
My fussy raggie loves it!
This is the one brand my cat consistently liked throughout his trial.
The food is great quality and the sprinkles work like magic. Merlin never liked fish before but he's slurped up all the mackarel and tuna cans from here.
26 juin 2026
Avis spontané
Réponse de Fuzzball
We absolutely love hearing that Merlin enjoyed every recipe throughout his trial, especially as a self-confessed fussy Ragdoll! It's brilliant that he's even discovered a love for the mackerel and tuna recipes after never being keen on fish before.
We're also delighted the sprinkles worked their magic. Sometimes that's all it takes to encourage cats to try something new, and once they do, they often surprise us!
Thank you for trusting Fuzzball with Merlin's nutrition. We hope he continues to enjoy every meal.
Best cat food ever.
Hi. My cat loves the fish food. I had a little problem with the chicken as my cat didn’t like it. Got in touch with fuzzball. They sorted my problem and they were so so helpful. So a very big Thank you for everything. Fast delivery. I have a very happy cat.
25 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for your lovely review.
We're so pleased your cat is loving the fish recipes! While every cat has their own favourites, we're really glad we could help find a solution when the chicken wasn't quite to their taste.
It's great to hear you're happy with both the service and the speedy delivery too. Thank you for trusting us with your cat's nutrition, and here's to many more happy mealtimes!
Great for a senior cat with Hyperthyroidism!
My 15 year old cat, with Hyperthyroidism, has tried many different types of food over the past couple of years. Wet. Dry. Expensive wet. Raw. Half cooked. With all of them, she enjoyed the change for a bit, then refused to eat them.
Then came Fuzzballs. We are on month 3 of our subscription and she's still loving it. The food smells great and- unlike the half cooked and raw- it doesn't need to be frozen, so is easier to find a place to store it. She only eats one can a day, split into 2 meals (with a bowl of kibble to graze on) and she's visibly healthier. She's put on weight and her coat is shiney- she's the healthiest she's looked in years.
Something that stood out, compared to other cat food subscriptions,is that you can tailor how many cans of food you have each month, so you really do only buy what your cat needs. The free gifts are a bonus too!
Definitely recommend!
23 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for taking the time to leave such a wonderful review.
Hearing that your 15-year-old girl is still loving her Fuzzball meals three months in is fantastic. We know how challenging it can be when cats, especially seniors, go through phases of accepting a food only to lose interest, so it's brilliant to hear she's eating well, has regained weight and is looking healthier with a lovely shiny coat.
We're also really pleased the flexibility of the subscription is working well for you. Every cat is different, so being able to tailor each box to what they actually need is something we felt was really important.
Thank you again for trusting us with her nutrition. It means a great deal to our whole team, and we hope she continues to thrive for many more years to come.
Most important is that my cat eats it
Most important is that my cat eats it! That doesn't usually happen. He loves the fish ones best. Wont eat the beef at all. Chicken, sometimes not always. He loves the freeze dried chicken treats though. And both types of kibble. He even plays with the free toy!
21 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you for the lovely review!
If there's one thing that matters most, it's that your cat actually wants to eat their food, so we're thrilled to hear that's the case. It sounds like the fish recipes have earned a firm place at the top of the menu, while the beef is getting a definite veto!
We're also delighted that the freeze-dried chicken treats, both kibble recipes, and even the free toy have been such a hit. It sounds like your cat is making the most of the full Fuzzball experience.
Thank you for being part of the Fuzzball family, and for sharing your cat's very honest opinions with us!
My kitten loves Fuzzball …
My kitten loves Fuzzball I did a trial with various subscription cat food companies and this was the only company my kitten loves the most. It wasn’t just my kitten either as my friend who has 2 cats did a trial too and also said her cats love Fuzzball the most. We have also just started using the litter too and love it. Love the company’s ethos being kind to the environment too. The litter can be flushed down the toilet or composted which is great.
17 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for your review!
We're delighted to hear that your kitten chose Fuzzball as their favourite, especially after trying a range of different subscription cat foods. It's even better to hear that your friend's two cats came to the same conclusion!
We're also pleased you're enjoying the litter. Making products that are practical for cat owners while being kinder to the environment is really important to us, so it's wonderful to hear that this has been a positive part of your experience.
Thank you for being part of the Fuzzball family, and we hope your kitten continues to enjoy every meal!
Milo is the most finicky cat EVER!
Milo is the most finicky cat EVER!! I struggle to get him to eat complete foods. He will only eat cooked chicken, cooked fish and some raw foods. He won't touch dry food or any treats whatsoever! One complete food we discovered worked ok, occasionally he would eat other times it would be 'not today thanks! So we stopped that subscription!
We have recently discovered he has mega - colon so getting him to eat food with his medication on every morning is even more important.
So we thought we would give Fuzzball a try. What can I say.... he absolutely loves it! He eats every morning without fail and sometimes asks for a second breakfast! The quality is really good and the cans are easy to open, which helps me as I have osteoarthritis in my hands!
We are extremely happy with this food and I'm sure Milo will give it the paws up too.
Thank you Fuzzball 🐈⬛
17 juin 2026
Avis spontané
Réponse de Fuzzball
Thanks so much for sharing Milo's story. We know how stressful it can be when a cat is reluctant to eat, especially when medication needs to be given every day.
We're delighted to hear that Milo has taken to Fuzzball so well. A cat asking for a second breakfast is always a good sign! It's wonderful that you've found something he enjoys consistently, and we're especially pleased that the easy-open cans have made mealtimes a little easier for you too.
Give Milo a big fuss from all of us, and thank you for trusting Fuzzball with such a special member of the family.
Excellent cat food and service!
17 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for your review! We're delighted to hear you're happy with both the food and the service. Knowing we're keeping both cats and their humans happy is exactly what we aim for.
Ordered a trial box for my 3 cats
Ordered a trial box for my 3 cats. 2 are really fussy and Zack will eat mostly anything. However they would eat a mouthful and then leave it. Passed this on to Fuzzball. Then a box arrived which I hadn't ordered. Have now sent FOUR messages and had no reply. No phone no to contact. Just ignored. Had specifically asked for order to be cancelled. Want this box returning to yourselves and a full refund issued. Cannot login as code arrives and it has already expired not in spam . Not happy. Hopefully you will reply to this message! Had a phone call from them. Promised parcel would be picked up on Friday. No sign of courier on Friday on ring doorbell. Also promised a refund straight away...not gone into my account. Surprised. Was pleased with result but did not come to fruition. Disappointing.
3 juin 2026
Avis spontané
Réponse de Fuzzball
Hi Ann,
Will be in touch directly to sort asap!
Great choice of flavours and treats
Good, high quality food for my cat and great customer service for me!
Free gifts are a nice, and much appreciated, touch - Lily loves the dried chicken treats so a tube of those was very well received!
I like the new additions to the dried treats range - much better than Dreamies biscuits.
I’ll continue to use Fuzzball for as long as Lily is enjoying her meals.
16 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for the lovely review! We're delighted to hear that Lily is enjoying her meals and especially pleased that the dried chicken treats were such a hit. It's great to know you're enjoying the newer treat options too. We work hard to provide both high quality food and great customer service, so your feedback means a lot to us.
Fussy misty
I am impressed with the fact that I was able to order the quantity that I needed,rather than having to tailor my order to suit a given quantity.
11 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you for your review! We're really pleased to hear that you enjoyed the flexibility of being able to order exactly what your cat needs. Every cat is different, so we wanted to make it easy to build a plan that suits both your cat's preferences and your household. Thanks for choosing Fuzzball
Easy to choose and order exactly what…
Easy to choose and order exactly what you (and especially your feline friend) need. The food looks and smells like proper ‘people’ food too, which my cat expects and considers her right. And your order arrives very well packed with a free gift too👏💕
16 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you so much for the lovely review! We're delighted to hear that ordering was easy and that your cat approves of the menu. We put a lot of care into creating food that looks like proper food because we believe cats deserve real, high-quality ingredients. It's wonderful to know both the food and the little extras hit the mark. Thanks for being part of the Fuzzball family!
Website easy to navigate and pick the…
Website easy to navigate and pick the flavours your cat likes and not be stuck with flavours it doesn't like. Sent promptly and well packed. My cat went back to her dish time after time she was enjoying the food so much. Recommended.
14 juin 2026
Avis spontané
Réponse de Fuzzball
Thank you for the wonderful review. We're so pleased you found the website easy to use and that being able to choose only the flavours your cat enjoys has made things simpler.
It's fantastic to hear your order arrived quickly and well packed, but the best part is knowing your cat kept going back to her bowl for more. That's exactly what we love to hear.
Thank you for your recommendation and for being part of the Fuzzball family.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.