Steelcase Asia Pacific Avis 

よい製品だと思いました。重量感があってほぼ思った通りのものです。事前に試座することはできなかったので、座った感触については思った通り、とは生きませんでしたが、問題はありません。
アームレストの調整については、操作に少し慣れが必要な印象ですが、調整すればベストな状況になります。強いて言うと、調整幅が大きいので、どのように調整するとベストな状態になるのか、などのガイドがあるといいと思いました。

配送が早かったです

それ以外は特にサービスを受けていないので分かりません。

I had a Leap V2 from 2016 and went to purchase a new one. Unfortunately they have slightly changed the model between the 2016 v2 and the 2024 version which is not quite as comfortable. They have increased the height of the backrest a bit and reduced the lumbar support.
It feels like it's pushing me forward a bit compared to the 2016 model that’s seen years of use.
It could be because of the firmer back padding and it might resolve itself in time.
It might be like breaking in a new pair of Leather shoes, but time will tell.

Almost perfect chair, just needs more lumbar support.

Product fault, lacking vital assembly instructions, customer support unorganised and keeps making changes to arrangements. has been over several weeks and still no resolution. The product seems okay minus the fault would not recommend

*edit:
Getting response here but not on support emails,
Can I please get confirmation on this statement in the support email?

Has been over a month and still not received product. Very little communication by both courier and Steelcase.

Purchased the Leap and the chair arrived just after a week. Minimal assembly required. Satisfied with the experience overall.

Customer service was fantastic and quickly resolved any issues. Chair is extremely durable, comfortable and stylish. A must have for anyone that spends long periods at the computer during work or while gaming.

Product delivered with defective seat cushion. Still waiting for replacement at 3 weeks.
No assembly instructions provided so had to go find them.

Great customer support. Item was out of stock but they gave me multiple options of how to proceed. I chose to wait for the item to come in and it did within the timeframe provided. Item is of great quality and will happily buy from Steelcase again.

The salesperson in the Sydney showroom misrepresented to me that the Gesture chair is made in the US.

I asked him specifically before I purchased - “is this chair made in the US?”, to which he replied “yes”.

After I received my delivery, I discovered it was Made in Malaysia.

I am currently in dispute with Steelcase and they do not reply my emails anymore.

They have offered a full refund, but remain unclear if my delivery / pick up fee will be refunded.

Nothing wrong with Made in Malaysia, but I feel like I was deceived at the point of sale.

The chair is great and I am willing to keep it if Steelcase offers something as an apology.

欲しいカラーが常に売り切れているため、30%オフのセール時は購入を見送りました。
結局該当のカラーはいつまでも在庫なしで、25%オフセールの際に別カラーを妥協して購入をしました。
予約できるようになると良いですね。

Good customer service, fast delivery, great product

アームレストの設定の自由度の高さはSteelcase gestureの他になく気に入っています。

Product arrived well before the estimated delivery dates and delivery was arranged professionally over the phone

Went to the Steelcase store in Sydney CBD. Customer service staff member who served me with the appointment was very helpful and courteous. As was the senior who patiently assisted with the gift vouchers I had to process.

Item was delivered quickly

comfortable as the pan reach can be shorten to suit my small height. The neck support is also very comfortable for meditative purpose.

椅子の座り心地が最高です。ゲーミングチェから乗り換えて正解でした。また、注文を誤った際にすぐに取り消しの対応ありがとうございました。大変助かりました。

注文するまでのプロセスがわかりやすく、支払い方法も豊富でスムーズに商品を購入できました。
また注文してから発送までの期間が短く、欲しいと思ったタイミングで商品を入手できました。