Steelcase Asia Pacific Avis 

In store service was good and lady allowed me try many chairs, online had different experience. At this time of delivery experience, not having a status of where the chair is at is not acceptable. 10 days to get from Melbourne to Sydney? then it was delivered un-announced and only told on the day. Was delivered to wrong address, had to deal with the shipping company to sort it out, called Steelcase to sort it out also but they never called me back to say how did I receive it or anything, so service kinda sucks.

Purchase was good, shipping was slow and poorly communicated sitting at the dept for 5 days before being delivered. Box was heavily damaged however item was fine.

Basically satisfied, except that it feels a bit hot when sitting compared to HM Aeron. This chair is not suitable for subtropical areas.

Great chair but don't pay for assembly

Got the chair delivered, they wanted to charge us $50 to assemble it. Honestly, it's a rip-off. It's putting two bits together. Do not pay for assembly.
Otherwise, very comfy chair, very adaptable, highly recommend.

The Steelcase Leap chair is a game-changer when it comes to office seating. Its ergonomic design and adjustable features provide excellent support and comfort for long hours of sitting. The chair's build quality is top-notch. With its intuitive adjustments and customisable settings, the Leap chair adapts to your body, promoting proper posture and reducing strain on your back. It is a worthwhile investment for your overall well-being and productivity for the office and when working from home. I have colleagues mention good things when they sit in my chair when I am not at work.

アームレストと座り心地はとても良い。
リクライニング固定できないのはリラックス目的で使うときに辛いかも。痩せ型の人はリクライニングを後ろに倒しながら使いとき、反発強度を最弱にしても強いので背中が疲れる。。

Delivery was great. I was informed all through the shipping process and the chair was packaged fantastically.

1000% worth the investment- now can work with greater comfort and productivity. This is beyond my expectations and order, delivery were seamless

The chair I bought from you is perfect but my issue is with Startrack for a rural delivery. Their service is consistently appalling and they will not deliver to a rural address. Rather, they message to say no-one was home and it has been taken to a (not my local) post office.

I would love for you to consider using an alternative courier so that when you commit to delivering to my door it will actually happen.

Seat was defective. Still no repair or replacement after a month. Slow, ineffective service.

Great sales service , delivery and product.

The product almost sells itself - the chairs are expensive, but they're also very good chairs (best I've ever sat in, and feels good after a month for my not-so-good back).
Showroom hours locally are only 9-5 M-F, which is crazy for a large company that heavily gates the buying experience.
The experience may be very different for corporate or large order customers, but for individual customers you basically get an email on ordering saying 'we'll contact you to arrange delivery' and then another communication saying 'we're delivering in 2 days'. There's no 'arranging delivery', no personal contact at all - which maybe should be the minimum for a chair close to $2,000 in price.
Great chair, smooth overall experience, but a 100% impersonal experience, which is very odd for such a personal product.

キャンペーンコードを入力せずに発注してしまい、その後すぐ窓口にチャットにてその旨相談したところ、発注をキャンセルしていただけました。再度、キャンペーンコードを入力後、発注しました。予定より早く届き、製品にも満足しています。

大変素晴らしい商品をありがとうございました。

座り心地が最高です！一日中座っていても疲れません。あぐらもかける！

組み立て済みで届くと聞いていたのでダンボールの処分方法を検討しながら到着を待っていたのですが、ダンボールは配送業者さんが回収してくださったのもかなり嬉しい点でした。

また椅子を増やしたい時はスチールケースさんを覗きに行こうと思います。

I had to change my order as I bought the chair without the headrest. Not only did they quickly and easily swap my order, they delivered the chair on the next day!

商品着荷時に運送業者が開梱し組み立てた状態で引き渡しされるので面倒がなく有り難かった。
着荷予定日の連絡が2,3日前だったのでもう少し早ければ尚良かった。