I returned my goods after 8 days from ordering online using there returns label. I paid £139.99 for the goods plus £6.95 delivery making £146.94 in total and they only refunded £141.99 leaving me £4.... Voir plus
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Lisez les avis des autres
We are new customers to this company. We have purchased 2 orders both have been exactly as described. Arrived promply and well packaged. Basically what their presenters say is spot on . No waffl... Voir plus
No negatives. Ordered online and was dispatched and received quicker than I anticipated. Product received as expected and works a treat as they said on TV! Would most certainly order again and recomme... Voir plus
I bought the steam cleaner before at a higher price, and it came within days, well packaged both parts in one box together, brilliant so happy that I didn't hesitate in buying it again for my daughte... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're ShopOnTV - see us LIVE every day after midnight on ITV1 or STV.
Coordonnées de contact
Royaume-Uni
- shopontv.co.uk
3,7
Moyen
6 k avis
Demande des avis aux clients
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Never received my item and struggling…
Never received my item and struggling to get a refund. Dreadful customer service
22 août 2026
Avis spontané
Réponse de ShopOnTV
Dear Jennifer,
Thank you for reaching out, I'm so sorry to hear that you haven't been able to get in touch with our team to request a refund. May I ask how you have been trying to contact them?
May I kindly ask you to give our care team a call on 03333 242 424 (Option 2)? They will be able to look into this for you and ensure you are looked after. Please do let them know that you have had some trouble getting in touch, and that you are calling in response to this reply.
With Warm Regards,
Brandon - Shop On TV Care Team.
None Delivery Of Purchased Good!
Placed an order 4th August and it's a first and last time for me.
Since receiving the confirmation email for my order, I've had no updates since and no delivery of my goods. Logging into my account, there is a tracking number there but, entered into carriers website, they do not find any tracking associated with that number. Tried emailing shoptv twice as well, no response to either, absolutely appalling company and customer service. I'm in the process of requesting a refund via my preferred payment method and urge others to do the same. Lack of response here to negative reviews is also a good indication of their none existent customer service and lack of intention to deal with order queries, or getting them to customers that have paid money for goods.
Never ever again!
4 août 2026
Avis spontané
Réponse de ShopOnTV
Dear Melanie,
Thank you for reaching out, I'm sorry to hear of the experience you have had in relation to your order on the 4th of August.
The Skin Bunny line of products sold on that day did indeed experience quite the delay during the Month of August. Sadly, the courier company that was used to ship the items managed to lose an entire batch of parcels.
The seller of the item worked hard with them to locate the lost orders, and ensure they were put back on track for their customers. Ultimately, however, the courier was unable to solve the issue. Shop On TV's Care Team shared new information as they received it directly from the seller throughout the process as the situation developed, and changed.
As a result of this experience, the seller has now changed couriers, and have apologised for the delay faced by customers of the Skin Bunny products. They want to assure all involved that this will not happen again, and the courier involved has been handled directly by head office.
I can see that our financial team was able to approve your refund through the dispute you raised, and we are working hard to increase the capacity of our support team.
With Warm Regards,
Brandon - Shop On TV Care Team.
Ordered a skin bunny cream over 3 weeks…
Ordered a skin bunny cream over 3 weeks ago no communication and no skin bunny cream, have rang them twice and was told there is a stock issue with the cream, and I will just have to wait, not very helpful at all. Won’t be buying from this company again,
4 août 2026
Avis spontané
Réponse de ShopOnTV
Dear Thomas,
Thank you for taking the time to share your buying experience with us, I understand why you would be frustrated with such an experience.
The Skin Bunny line of products did indeed experience quite the delay during the Month of August. Sadly, the courier company that was used to ship the items managed to lose an entire batch of parcels.
The seller of the item worked hard with them to locate the lost orders, and ensure they were put back on track for their customers. Ultimately, however, the courier was unable to solve the issue. Shop On TV's Care Team shared new information as they received it directly from the seller throughout the process as the situation developed, and changed.
As a result of this experience, the seller has now changed couriers, and have apologised for the delay faced by customers of the Skin Bunny products. They want to assure all involved that this will not happen again, and the courier involved has been handled directly by head office.
I want to assure you that this is not a typical shopping experience with ourselves, and our team has already reviewed and changed communication policies with sellers to ensure that you are never left in the dark.
I'm afraid I'm not able to locate your order from a TrustPilot review, but if you need any assistance at all with your order, please do not hesitate to contact our care team on 03333 242 424 (Option 2)
With Warm Regards,
Brandon - Shop On TV Care Team.
Home-Tek Optimus 3 Modular Steam Cleaning System
They take forever to acknowledge or reply back to any concerns/emails
TheHome-Tek Optimus 3 Modular Steam Cleaning (mop) System is not good. The cord is very short and you need to keep unplugging and plugging. Exhausting and silly
I don't like it and cant return it as it has been opened and used. How do you know if you like it, if you can't try it. Just stupid
20 juillet 2026
Avis spontané
Réponse de ShopOnTV
Dear Maria,
Thank you for sharing your feedback with us. I'm sorry that our team took a long time to respond to your emails, they are currently reviewing their structure and working to increase their numbers to ensure this does not happen again.
I have relayed your experience with the Home-Tek cleaner to the seller of that item, short power cords can certainly be a frustration, and I understand the 5 metre length may not be enough for some spaces. They very much appreciate the feedback being shared.
We do link our returns policy in the footer of our website, but it is quite standard. The sellers on our platform aren't able to sell on an item that has been opened or used; so they do their best to publish as much information about their products as possible in addition to the video showcases they show on our broadcasts.
If you have any specific queries about our returns policy, or an item before you purchase, please do let our team know - we will be happy to help 🙂
With Warm Regards,
Brandon - Shop On TV Care Team.
I didn’t receive my order the I one…
I didn’t receive my order the I one that makes your bags disappear. I ordered two and I have not received it yet.
24 juin 2026
Réponse de ShopOnTV
Hello There!
Thank you for taking the time to share your feedback and leave a review, I'm sorry to hear that you did not receive your item as quickly as you had hoped.
The Skin Bunny line of products did indeed experience quite the delay during the Month of August. Sadly, the courier company that was used to ship the items managed to lose an entire batch of parcels.
The seller of the item worked hard with them to locate the lost orders, and ensure they were put back on track for their customers. Ultimately, however, the courier was unable to solve the issue. Shop On TV's Care Team shared new information as they received it directly from the seller throughout the process as the situation developed, and changed.
As a result of this experience, the seller has now changed couriers, and have apologised for the delay faced by customers of the Skin Bunny products. They want to assure all involved that this will not happen again, and the courier involved has been handled directly by head office.
I have reached out to you personally for follow up, and to confirm the delivery of your order. I look forward to hearing from you 🙂
With Warm Regards,
Brandon - Shop On TV Care Team.
mixed review
mixed review, still waiting for my delivery nearly 10 days now, usually not this bad, hope its not a start of something, I don't know why they use Evri.
13 août 2026
Avis spontané
My elderly mother purchased a “Vax…
My elderly mother purchased a “Vax Pace”. When it arrived, the on /off switch was in the box, and not attached to the hoover. There was no paperwork in the box, no mounting bracket. My mother used it once or twice, then it died. It was fully charged, but still wouldn’t work. It appeared to be the on/off switch was stuck. My mother contacted customer service who booked her in for a service visit. She waited in all day, and no one turned up! My sister then rang and was fobbed off. My mum rang again, they gave her an email address to send a video in to show the fault! If there’s nothing working, how can we show the fault. My husband had a look at it, and got it working. Worst customer service I’ve ever come across, doing anything other than solve the problem, or offer a return, They gave no apology for my mother waiting in all day, they instead denied even doing that…….avoid at all costs.
14 juillet 2026
Avis spontané
Réponse de ShopOnTV
Dear Lorraine,
Thank you for your review, I'm so sorry to hear that your mother has had her time wasted, and you've had trouble reporting an issue with your machine.
I can confirm that Shop On TV doesn't book in service appointments for products that aren't working - this is because we are the sales platform, rather than the seller or manufacturer of the product.
May we kindly ask, did your mother contact Shop On TV's team, or did she try a number in Vax's manual for their Customer Service team? This allows us to look into the matter further.
With Warm Regards,
Brandon - Shop On TV Care Team.
Be very careful when dealing with this…
Be very careful when dealing with this company. I purchased an electrical item from them which worked for a week, then failed completely. No lights, no sound, & no motion. After contacting the company via e-mail I was asked to send a video of the item, (I don`t know how a video of a completely dead machine could help). I sent the video of me showing that power was getting to the machine using a voltage detector, and the dead machine. After this, I was sent various delaying e-mails, always asking for more information, or just stalling. The replies to my e-mails have now stopped completely, I`m being ignored. I will now be taking further action. Once again, be VERY careful when dealing with Shop On TV.
8 juin 2026
Avis spontané
Réponse de ShopOnTV
Dear Daniel,
Thank you for your review, I'm so sorry to hear that you have had to escalate your query so far, I have shared your feedback with our care team internally for review.
The seller will often request a video in order to document the fault, so they can have it investigated with their manufacturer, and keep note of it in their records.
I can see how frustrating it could be to go to the effort of recording something that seems unnecessary, and then not receive responses in a timely manor. We are in the process of reviewing our policies, and bringing in new staff to increase our response capacity.
I have reached out to you personally for a follow-up on your order, and look forward to hearing from you 🙂
With Warm Regards,
Brandon - Shop On TV Care Team.
Scammers
My item has not arrived, the manufacturer has discontinued the item therefore it should not have been on the website, they took my money, have ignored my emails for a refund. Do not buy from this company.
26 juillet 2026
Avis spontané
Réponse de ShopOnTV
Dear Lynda,
Thank you for taking the time to share the experience you had with your latest order, I'm sorry to hear that you had such trouble getting in touch with our Care Team,
I want to assure you that we are not hear to scam you, and a complaint was raised with the seller of your item as soon as we were made aware of the issue.
I have responded to you directly from our customer care email for follow up.
With Warm Regards,
Brandon - Shop On TV Care Team.
Bad product , Even worse customer service.
Bought a mulberry silk duvet which was supposed to keep you cool - absolutely rubbish, woke up in the night soaking in sweat, worse than my normal duvet from Dunelm which was a fraction of the price . Called the company and was told there no refund if the item is used !! How are you supposed to know if it’s any good or not ? ITS NOT FIT FOR PURPOSE is the golden rule for refund. No help from the company , completely unhelpful BAD service . I would NOT recommend . If I could have given Zero stars I would !!
1 août 2026
Avis spontané
Réponse de ShopOnTV
Dear Tracy,
Thank you for contacting us and for sharing your feedback on your Mulberry Silk order, I have relayed your feedback regarding the duvet's performance with the seller directly.
We do link our returns policy on our website, but if you have any questions about it, our team is always just a phone call or email away to help. Our returns policy does cover typical returns guidelines, particularly when it comes to bed clothes and wearable items. Once opened, you aren't able to return them.
The seller of the Mulberry Line of products does recommend allowing your duvet some time to loft before using it, through they do also note that the experience can vary from person to person, and depending on the duvet cover you use. The cover is the first place they recommend exploring if it's not quite right for you.
With Warm Regards,
Brandon - Shop On TV Care Team.
Was not a good experience I had to wait…
I had a very disappointing experience.I had to wait an excessive amount of time for my order and eventually had to chase it up myself. Throughout the process, there was a lack of communication and no one took ownership or provided a satisfactory explanation for the delay.
I submitted a complaint regarding the poor service, but to date it has not been acknowledged or addressed. This I found very unusual from the ShopTV as I am a regular customer and I have always had good customer service when required.
11 juillet 2026
Réponse de ShopOnTV
Dear Donna,
Thank you for taking the time to share your experience with us, I'm so sorry to hear that your order was delayed.
I have made sure to share your experiences with our care team, and the seller of your item. And I have responded to you directly from our customer care email for follow up.
With Warm Regards,
Brandon - Shop On TV Care Team.
Réponse de ShopOnTV
Dear Tracy,
I'm pleased to hear that the process was easy and your parcel arrived quickly!
Thank you for leaving a positive review - it means so much to the team 🙂
With Warm Regards,
Brandon - Shop On TV Care Team.
Easy to complete purchases
10 juillet 2026
I’m still waiting for an order that…
I’m still waiting for an order that hasn’t been delivered
2 juillet 2026
The drone was poor quality cheap plastic
The product i purchased was of very poor quality. Already broken and in bin .
8 juillet 2026
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