Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

I’ve enjoyed all the items I’ve received. I think it’s important to find a seller you like. Some sellers move slower than others to secure the item you’re buying. I wouldn’t expect any messages to be... Voir plus

Noté 4 sur 5 étoiles

The app is good, definitely lots to choose from. Sometimes shipping is super fast (they usually say that in the event) but regular shipping takes a while. Also, double check prices online before ord... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been purchasing from ShopThing for years now . They have some really amazing deals and great live shows . I had reached out to ShopThing customer support for a few incidents and they responded... Voir plus

Noté 1 sur 5 étoiles

Duties/fees were not properly disclosed before sending the item to me. I would’ve never ordered something from them if I knew I’d be getting a bill weeks after receiving the item. Theirs terms and con... Voir plus

À propos de l'entreprise

  1. Maché en ligne
  2. Magasin discount
  3. Boutique de sacs à main
  4. Magasin d'articles d'occasion
  5. Magasin de vêtements pour femmes

Écrit par l'entreprise

With an audience of over half a million, ShopThing is North America’s #1 luxury marketplace app available on iOS and Android, powered by video, that connects customers with off-price brand new and pre-loved luxury inventory including Christian Louboutin, Saint Laurent, Chanel, Gucci, Versace, and more. Our world-wide Sellers create engaging short-form shoppable videos for our audience to shop instantly from the palm of their hand!


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

895 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 62 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Unhappy customer

Hello! Thank u for reaching out! I heard about your Website through a friend. Initially I was excited, so I ordered a pair of Christian Louboutin shoes in size 40 for $300. When I received my order I got 2 different shoes with two different heel heights, making it very uncomfortable to walk in. I wasn’t too happy with my order as I haven’t been able to wear my shoes & I’m out $300

31 mai 2025
Avis spontané
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Réponse de ShopThing

Hi Kerry! We are so sorry to hear about this. We absolutely would like to make this right. This is not the experience our customers have come to know us for! Could you please reach out to hello@shopthing.com so our team could look into this for you. If there was a discrepancy with your order we absolutely will look into initiating an exchange for you.

Noté 5 sur 5 étoiles

Excellent condition

I loved my purchase. It came in excellent condition and super fast delivery

23 août 2025
Avis spontané
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Réponse de ShopThing

Thank you so much for your review. Your support means alot to us. Thank you for taking the time to write about your experience. Hope to help your score more amazing finds!

Noté 2 sur 5 étoiles

Market sellers operating in this…

Market sellers operating in this platform are far better than the shopthing sellers.

2 juin 2025
Avis spontané
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Réponse de ShopThing

Hi there! We are so happy to hear you love our marketplace sellers! If you are enjoying your experience shopping from them proving them reviews on Trust Pilot and/or directly on the App is a huge support to them. We appreciate your taking the time to leave us a review, if you have any further feedback to share regarding your ShopThing orders please reach out to us at hello@shopthing.com.

Noté 1 sur 5 étoiles

I am so disappointed with my…

I am so disappointed with my experience. I purchased a secondhand pair of Chanel shoes for $600 and was then shocked to be charged an additional $294 in duties. Nearly half the cost of the shoes again, just in unexpected fees! For a resale item, this feels outrageous and completely unfair. Had I known about these excessive charges, I never would have ordered. Absolutely not worth it and I will not be shopping here again.

18 août 2025
Avis spontané
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Réponse de ShopThing

Hi Anne Marie! We are so sorry to hear you are disappointed of your recent purchase. At the time of checkout the App does include note of additional duties which may be payable at the time of delivery. Unfortunately the duties are charged by customs when crossing the border. We do hope you would consider another opportunity to shop with us! Most items purchased in your local currency likely do not result in duties unless they are sold by an international seller. You may always start a chat with the seller to confirm which country they will be shipping from to have additional piece of mind. If you ever require additional assistance you may also reach out to hello@shopthing.com and we can help with confirming this as well.

Noté 5 sur 5 étoiles

I am a repeat customer

I am a repeat customer, and this should say a lot in itself! I have purchased several items from Mariam, and I have never been disappointed with her services or the items I have purchased. I highly recommend that you shop with her for any of your needs.

22 août 2025
Avis spontané
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Réponse de ShopThing

Hi Maggie! Thank you so very much for leaving this review. It means alot to us. We appreciate you also mentioning your experience with our Marketplace seller Mariam. We are so glad you have loved your purchases! To finding many more amazing finds with us xx!

Noté 4 sur 5 étoiles

I love this app, order often but be on alert

I love this app and customer service is great! They do take time to confirm & ship your items but it’s not a big deal for me at all. Brand new items where the shopper goes to the retail store are authentic and most of the other items I see are authentic as well, however, be careful of preloved items. I purchased two Chanel jackets and several months later I sent them to Real Authentication and both were deemed to be counterfeit. Regardless of how long it had been, I sent ShopThing counterfeit proof and they immediately refunded me my money in full after sending back the two jackets to them. Overall, I’m still a loyal customer but as with any preloved stores, be on alert!!!

25 juillet 2025
Avis spontané
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Réponse de ShopThing

Hi Mariela! Thank you so much for your feedback and for being such a loyal customer! 💖 We’re thrilled to hear you’ve enjoyed the app and that our team has been supportive.

We take extensive measures to verify preloved pieces, however, preloved items can sometimes be more complex. This is exactly why we have our Authenticity Guarantee in place: if an item ever turns out not to be authentic, we will always make it right with a full refund.

We truly appreciate you sharing your experience. Thank you for your trust and support it means alot to us!

Noté 5 sur 5 étoiles

I absolutely love this app because I…

I absolutely love this app because I can get the most unique and beautiful luxury brand items for such a steal. The app is super easy to navigate (which makes my shopping experience dangerous) and they always ship my products with such care. Love using shop thing live and looking forward to all the new goodies!

21 août 2025
Avis spontané
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Réponse de ShopThing

Hi Alysha! Thank you so much for your review! It means alot to us to have your support. We are so happy you are finding it easy to shop with us, yay! We hope to help score you more amazing finds!

Noté 5 sur 5 étoiles

Obsessed- so convenient and always the…

Obsessed- so convenient and always the best deals! Super friendly!

20 août 2025
Avis spontané
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Réponse de ShopThing

Hi Roro! We are obsessed with this review thank you so much for your support and for taking the time to review your experience. It means alot to us! xx

Noté 1 sur 5 étoiles

Prices are fairly reasonable but shipping is always delayed and takes forever

First things first I got an email from the company that I violated their policy and gave my information to a buyer to take our business off site. I have never sold a thing on this website and when I asked for proof there was none and the representative was not responsive at all. Second, their items are reasonably priced, customer service is ok but it takes weeks to ship your items if you won’t find out after weeks that your purchase is cancelled. It has happened to me quite a bit. On her last mystery box event Maggie promised to ship items in two weeks. It is August 20th and we still have nothing. Overall the idea was great execution not so much.

18 août 2025
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Réponse de ShopThing

Hi Atoosa! We are so sorry you are disappointed for the wait time for our MYSTERY Box. Maggie always wishes to ensure she is part of the mystery drop reveals which was completed this Friday. Prizes will be shipped out in the next 1-2 days. We really appreciate your patience and hope you love your box! Otherwise thanks for your support and shopping with us!

Noté 4 sur 5 étoiles

I love this app, couple glitches

I love this app! I have purchased many things from here and have had an overall good experience. The only issue I have come across was once when I purchased a bag and was told weeks later that they no longer had the item available. I was disappointed that it took so long to find out, and that it seemed a bit unorganized. But my card was refunded and that has only happened once!

20 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Trustworthy.

I've been using shopthing for a few years now and overall have had good experience while buying with them. Real designer items at good prices. I only came across an issue one time with a specific seller who was new to the platform but ShopThing solved the issue and refunded me quickly.

20 août 2025
Avis spontané
Noté 2 sur 5 étoiles

Purse came via regular mail and shoved…

Purse came via regular mail and shoved into a small mailbox. Did not come to my front door as I would have expected. Packaging was simply a large envelope so the purse was squished into a small space and misshapen as a result.
Not impressed.

17 août 2025
Logo de ShopThing

Réponse de ShopThing

Thank you for your feedback, and we’re truly sorry to hear about the condition your purse arrived in! We’ll be reviewing our packaging and shipping process to help prevent this in the future. If you need any assistance, please feel free to always reach out to our support team at hello@shopthing.com

Noté 5 sur 5 étoiles

Good support

Great service and support! They did their best to solve my issue and I’m satisfied with the outcome.

15 août 2025
Logo de ShopThing

Réponse de ShopThing

We're sorry to hear your order didn’t arrive as expected. It looks like our team is currently assisting you via email!

Noté 4 sur 5 étoiles

Could be more efficient

The process is easy and have had no issues with the actual orders so far except for the time it takes for the shopper to confirm the item. If it’s showing as available on the site at the time the order was placed I don’t understand why it should take that long to confirm.

10 août 2025
Noté 5 sur 5 étoiles

Perfect Condition & Smooth Transaction!

Anna was fantastic to work with! My Bottega Veneta calf leather loafers arrived exactly as described — brand new with box and dust bags, no signs of damage, and in perfect condition. Shipping was quick and the packaging was secure. Very happy with my purchase and would definitely shop from Anna again!

13 août 2025
Avis spontané
Noté 4 sur 5 étoiles

I enjoy using ShopThing app

I enjoy using ShopThing app, I'm able to find deals that would normally taking hours of hunting. I've found some really great items. My complaint would be that most items can't be returned, and finding out the item doesn't fit after that long shipping wait is a bummer.

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Best shoes deals

Best shoes deals! I’ve been buying my shoes here. I ordered a lot of louboutin shoes and i have more coming! I can’t wait!!!

10 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service and terrible delivery service

I would give it a minus there was an option. Their customer service is terrible, they have poor communication and there is no way that you can actually track your order. It’s been more than 2 months now and I haven’t received my package yet.. I have sent many emails to them and all I get is to show patience and wait for my package. This is unacceptable behaviour.

12 juin 2025
Avis spontané
Logo de ShopThing

Réponse de ShopThing

Thank you for your feedback, and we’re sorry to hear about your experience. We’ve responded to your emails but haven’t heard back yet. Please don’t hesitate to reach out if you have any further questions - we’re here to help!

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