I’ve enjoyed all the items I’ve received. I think it’s important to find a seller you like. Some sellers move slower than others to secure the item you’re buying. I wouldn’t expect any messages to be... Voir plus
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Lisez les avis des autres
The app is good, definitely lots to choose from. Sometimes shipping is super fast (they usually say that in the event) but regular shipping takes a while. Also, double check prices online before ord... Voir plus
L'entreprise a répondu
I have been purchasing from ShopThing for years now . They have some really amazing deals and great live shows . I had reached out to ShopThing customer support for a few incidents and they responded... Voir plus
Duties/fees were not properly disclosed before sending the item to me. I would’ve never ordered something from them if I knew I’d be getting a bill weeks after receiving the item. Theirs terms and con... Voir plus
À propos de l'entreprise
- Maché en ligne
- Magasin discount
- Boutique de sacs à main
- Magasin d'articles d'occasion
- Magasin de vêtements pour femmes
Écrit par l'entreprise
With an audience of over half a million, ShopThing is North America’s #1 luxury marketplace app available on iOS and Android, powered by video, that connects customers with off-price brand new and pre-loved luxury inventory including Christian Louboutin, Saint Laurent, Chanel, Gucci, Versace, and more. Our world-wide Sellers create engaging short-form shoppable videos for our audience to shop instantly from the palm of their hand!
Coordonnées de contact
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unhappy customer
Hello! Thank u for reaching out! I heard about your Website through a friend. Initially I was excited, so I ordered a pair of Christian Louboutin shoes in size 40 for $300. When I received my order I got 2 different shoes with two different heel heights, making it very uncomfortable to walk in. I wasn’t too happy with my order as I haven’t been able to wear my shoes & I’m out $300

Réponse de ShopThing
Excellent condition
I loved my purchase. It came in excellent condition and super fast delivery

Réponse de ShopThing
Market sellers operating in this…
Market sellers operating in this platform are far better than the shopthing sellers.

Réponse de ShopThing
I am so disappointed with my…
I am so disappointed with my experience. I purchased a secondhand pair of Chanel shoes for $600 and was then shocked to be charged an additional $294 in duties. Nearly half the cost of the shoes again, just in unexpected fees! For a resale item, this feels outrageous and completely unfair. Had I known about these excessive charges, I never would have ordered. Absolutely not worth it and I will not be shopping here again.

Réponse de ShopThing
I am a repeat customer
I am a repeat customer, and this should say a lot in itself! I have purchased several items from Mariam, and I have never been disappointed with her services or the items I have purchased. I highly recommend that you shop with her for any of your needs.

Réponse de ShopThing
I love this app, order often but be on alert
I love this app and customer service is great! They do take time to confirm & ship your items but it’s not a big deal for me at all. Brand new items where the shopper goes to the retail store are authentic and most of the other items I see are authentic as well, however, be careful of preloved items. I purchased two Chanel jackets and several months later I sent them to Real Authentication and both were deemed to be counterfeit. Regardless of how long it had been, I sent ShopThing counterfeit proof and they immediately refunded me my money in full after sending back the two jackets to them. Overall, I’m still a loyal customer but as with any preloved stores, be on alert!!!

Réponse de ShopThing
I absolutely love this app because I…
I absolutely love this app because I can get the most unique and beautiful luxury brand items for such a steal. The app is super easy to navigate (which makes my shopping experience dangerous) and they always ship my products with such care. Love using shop thing live and looking forward to all the new goodies!

Réponse de ShopThing
Obsessed- so convenient and always the…
Obsessed- so convenient and always the best deals! Super friendly!

Réponse de ShopThing
Prices are fairly reasonable but shipping is always delayed and takes forever
First things first I got an email from the company that I violated their policy and gave my information to a buyer to take our business off site. I have never sold a thing on this website and when I asked for proof there was none and the representative was not responsive at all. Second, their items are reasonably priced, customer service is ok but it takes weeks to ship your items if you won’t find out after weeks that your purchase is cancelled. It has happened to me quite a bit. On her last mystery box event Maggie promised to ship items in two weeks. It is August 20th and we still have nothing. Overall the idea was great execution not so much.

Réponse de ShopThing
I love this app, couple glitches
I love this app! I have purchased many things from here and have had an overall good experience. The only issue I have come across was once when I purchased a bag and was told weeks later that they no longer had the item available. I was disappointed that it took so long to find out, and that it seemed a bit unorganized. But my card was refunded and that has only happened once!
Trustworthy.
I've been using shopthing for a few years now and overall have had good experience while buying with them. Real designer items at good prices. I only came across an issue one time with a specific seller who was new to the platform but ShopThing solved the issue and refunded me quickly.
Purse came via regular mail and shoved…
Purse came via regular mail and shoved into a small mailbox. Did not come to my front door as I would have expected. Packaging was simply a large envelope so the purse was squished into a small space and misshapen as a result.
Not impressed.

Réponse de ShopThing
I love the items you are selling
I love the items you are selling. The sellers offer a lot of information about the product. Top Quality!
Good support
Great service and support! They did their best to solve my issue and I’m satisfied with the outcome.

Réponse de ShopThing
Could be more efficient
The process is easy and have had no issues with the actual orders so far except for the time it takes for the shopper to confirm the item. If it’s showing as available on the site at the time the order was placed I don’t understand why it should take that long to confirm.
My son absolutely love the Gucci slides…
My son absolutely love the Gucci slides I got for him! The app is so easy to use and they were delivered less than a week later!
Perfect Condition & Smooth Transaction!
Anna was fantastic to work with! My Bottega Veneta calf leather loafers arrived exactly as described — brand new with box and dust bags, no signs of damage, and in perfect condition. Shipping was quick and the packaging was secure. Very happy with my purchase and would definitely shop from Anna again!
I enjoy using ShopThing app
I enjoy using ShopThing app, I'm able to find deals that would normally taking hours of hunting. I've found some really great items. My complaint would be that most items can't be returned, and finding out the item doesn't fit after that long shipping wait is a bummer.
Best shoes deals
Best shoes deals! I’ve been buying my shoes here. I ordered a lot of louboutin shoes and i have more coming! I can’t wait!!!
Poor customer service and terrible delivery service
I would give it a minus there was an option. Their customer service is terrible, they have poor communication and there is no way that you can actually track your order. It’s been more than 2 months now and I haven’t received my package yet.. I have sent many emails to them and all I get is to show patience and wait for my package. This is unacceptable behaviour.

Réponse de ShopThing
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