Prompt response when I phoned, helpful and very courteous staff. Wait time for engineer was a bit long. The engineer was excellent, he worked quickly, resolved the problem, could not have been nicer... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I would highly recommend Siemens, because the after care is excellent. Our 12 year old Siemens washing machine had a leak and the engineer who came, within days of contacting, trouble shooted the pro... Voir plus
L'entreprise a répondu
The first encounter I had with the lady on the phone to book a home visit with engineer was very positive,she was frendly,helpful and efficient. The engineer did a home visit the following day at 8am... Voir plus
L'entreprise a répondu
Issue with coffee machine that looked to be damaged when cleaned. Contacted Sieman's CS who responded within an hour with details of repair option. Thankfully machine reset itself. Contact was courtio... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient. Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities. Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
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4,7
Excellent
212 avis
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Excellent customer service!
Excellent customer service!
No fuss, no delay - impressed
5 décembre 2025
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that you found our customer service excellent, with no fuss or delay. Your positive feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
World class service
World class service, everything from logging the service call to the engineer call out, its super fast, efficient, & seamless. Truely its German precision engineering in motion! Thank you.
1 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We’re thrilled to hear you experienced world class service from start to finish. It’s wonderful to know the process was fast, efficient, and seamless, and that our engineer’s work left such a positive impression. Your kind words about our precision engineering are greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
The expertise the service guy knows…
The expertise the service guy knows every thing about the machine
21 novembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
It’s great to hear that the engineer’s knowledge and expertise stood out and gave you confidence in the service provided.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
A day late in replying
A day late in replying, I had to use my own resources to get any correct answers and not a guess like I received from Siemens direct
Not my best experience
19 novembre 2025
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We’re very sorry to hear that your experience did not meet your expectations and that there was a delay in our response. We appreciate your feedback and understand how frustrating it must have been to seek accurate information without the support you expected. Your comments will help us improve the way we provide guidance and ensure more timely and helpful responses in the future.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Good Service, Easy and Professional
Service booking process was quick and professional and the guys that came on time as agreed were very pleasant and helpful
14 novembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We’re delighted to hear that the service booking process was quick and professional, and that our engineers arrived on time and were both pleasant and helpful. It’s great to know your experience was smooth and positive.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Great Service
Prompt response to my first call, engineer visit arranged immediately, great communication and problem dealt with efficiently. Couldn’t be happier with the whole experience
6 novembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re thrilled to hear that you received prompt and efficient service from start to finish. It’s wonderful to know that our communication, quick engineer visit, and effective problem resolution made the whole experience seamless for you. At NEFF, we aim to provide professional and reliable support, so it’s great to know we met your expectations.
Thank you for sharing your feedback.
Becki
Siemens Home Appliance Customer Service
Quick and correct answer
7 novembre 2025
Avis spontané
Réponse de Siemens Home Ireland
Hi, thank you for taking the time to leave a review.
We are happy to hear that we provided a quick and correct answer for you. Thank you for your positive feedback.
Thanks, James.
Siemens Home Appliances Customer Service.
Your engineer Rory did an excellen job and fixed the ice maketr. Lovely guy, very helpfult…
Yourb engineerbRory did an excellent job, he got the ice maker hgoing again to our relief. Lovely guy !
31 octobre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're delighted to hear our engineer did an excellent job fixing your ice maker. It's wonderful that you found him to be a lovely and helpful guy.
Thanks,
Sam
Siemens Home Appliance Customer Service
Very rude
Agent was rude told me to preheat my milk we have just paid over £500 for the machine in Jan this yr absolutely disgusting
3 novembre 2025
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are very sorry to hear about your experience and the advice you received. We sincerely apologise for the frustration this has caused, as this is not the standard of service we aim to provide. We have sent you a Find Reviewer request through Trustpilot, so we can contact you directly to look into this matter.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Outside frezer door defect
As it was written before we have received
Freezer's door with a damage without explanations and satisfaction unfortunately. We can send you the photos of the door if you give us your direct e-mail address. Thanks in advance. Regards. Olia.
27 octobre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are very sorry to learn that you received a damaged freezer door and have not yet had a satisfactory resolution. We apologise for the inconvenience this has caused. We have sent you an email to discuss this further.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Excellent customer service
Good communication from customer service. I appreciate the mail and text reminders. Rodger the engineer was able to resolve the problem quickly . Excellent service ! Thank you
28 octobre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're so pleased to hear you found our communication helpful and that our engineer was able to resolve the problem quickly. It's great to know you feel you received excellent service.
Thanks,
Sam
Siemens Home Appliance Customer Service
I was very impressed
Quick to answer the support line, quick to allocate an engineer, and the engineer arrived on time and was very pleasant, professional, and proficient. I was very impressed with the service, end to end.
17 octobre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are delighted to hear you were impressed with our service from end to end, from the quick response on our support line to the pleasant and professional engineer visit.
Thanks,
Brett
Siemens Home Appliance Customer Service
Great service
Great service engineer who promptly fixed the problem. He came at the appointed time.
7 octobre 2025
Réponse de Siemens Home Ireland
Thank you for your review.
We’re thrilled to hear that our service engineer promptly fixed the problem and arrived at the appointed time.
Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Thank you, Mandy
Siemens Home Appliance Customer Service
Engineer was brilliant & sorted out the…
Engineer was brilliant & sorted out the problem.
2 octobre 2025
Réponse de Siemens Home Ireland
Thank you for your kind review!
We’re glad to hear that our engineer was brilliant and successfully sorted out the problem.
Your satisfaction means a lot to us, and we appreciate your recognition of our team's efforts.
Thank you, Mandy
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hi, thanks for your lovely review.
We are pleased to hear that you were pleased with the service we provided.
If you need any further assistance, please do not hesitate to contact us.
Thank you, Mandy
Siemens Home Appliance Customer Service
Professional, efficient and friendly service. Timely response.
Professional, efficient, friendly service, timely response.
30 septembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are delighted to hear that you experienced professional, efficient, and friendly service, along with a timely response. Your satisfaction is important to us, and we appreciate your kind words.
If you need any assistance in the future, please don’t hesitate to reach out.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Easy to identify the required spare…
Easy to identify the required spare part and then very fast delivery
18 septembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are pleased to hear that you found it easy to identify the required spare part and that delivery was very fast. Your satisfaction is important to us, and we appreciate your feedback.
If you need any assistance in the future, please don’t hesitate to reach out.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Very helpful technician
Very helpful technician - phoned prior to arrival and arrived as promised. Problem solved
25 septembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are glad to hear that our technician was very helpful, phoned prior to arrival, and arrived as promised. It’s wonderful to know that the problem was solved. Your satisfaction is important to us, and we appreciate your positive feedback.
If you need any assistance in the future, please don’t hesitate to reach out.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Great customer service for a quick…
Great customer service for a quick resolution to my problem. Thank you.
26 septembre 2025
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for your great review.
We are thrilled to hear that you received excellent customer service and a quick resolution to your problem. Your satisfaction is very important to us, and we appreciate your kind words.
If you need any assistance in the future, please don’t hesitate to reach out.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Prompt service in getting the spare…
Prompt service in getting the spare part shipped out
17 septembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review!
We’re glad to hear that you received prompt service in getting the spare part shipped out! Timely support is important to us, and it’s great to know we met your expectations.
Thank you once again for your feedback!
Sam
Siemens Home Appliance Customer Service
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